Eisold Smith Wines

[redacted] ***,Thank you for shopping at SkinCareRxWe appreciate your business and apologize that you have not received your packageSkinCareRx and the US Postal Service are working together to combat mail theft, fraud, and vandalism.We acknowledge the USPS tracking information as confirmation of delivery or location of the packageThe USPS tracking information [redacted] shows your package was delivered on 12/30/to the shipping address provided during check outWe have contacted USPS on your behalf and they have spoken with the local delivery driver who confirms your parcel was delivered Since you have not received the package, please contact the US Post Office at ###-###-#### or your local Post Office and supply them with your tracking numberYou can also contact the post office at http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&dest=EmailUsPlease let us know if you have any further questionsWe value you as our customer and are happy to assist youThank you and have a great day.Customer Servicewww.SkinCareRx.comwww.Apothica.comwww.SkinBotanica.com###-###-####Fax: ###-###-####

Hello, Can you please provide the name and contact number for the representative who provided to you the information from USPS? Can you additionally provide the neighbors name and address who the USPS representative stated they delivered this parcel to? USPS has confirmed their representative has delivered the package to the correct address Any additional information you can provide will assist us with further researching your claim Thank you

Hello, Thank you for your inquiry We do apologize on behalf of our staff for not offering to contact USPS on your behalf We have submitted an electronic request for the USPS to follow up with you and your management office in regards to your delivered package The post office will contact you/your management company within days USPS corporate office has confirmed via their GPS tracking system this package was delivered Our sincere hope is the postal representative will contact you or your management company to follow up with you in regards to this delivered package Thank you

Revdex.com,Thank you for you help!This morning I received a phone call from usps .But I did not understand how she let me do it, I asked her to send an email to me, but I did not receive their mail.So I do not know how can I go to the next stepIf they can send an email to me, my mail is [redacted] Thank you for your work again!

Did you read what I wrote!? I know the USPS shows it was delivered but I did not receive it

Hello, This situation sounds very frustrating The shipping label which was both emailed and mailed to the address on your order, can be printed and taped to any shipping carton to return the item *** can also assist with taping the shipping label to any shipping carton
*** is able to scan the emailed shipping label from any smart phone, and print a copy of the prepaid label provided to return the item We do apologize as outlined in our return policy the customer is responsible for the return shipping, we do not provide return shipping labels with out shipments We were happy to extend to you a return label via email and mail for you to process your return We Sincerely apologize this has been such an unpleasant experience for you and hope you will be able to utilize the complimentary shipping label we emailed and mailed you Thank you

Hello, Customers order was delivered and confirmed delivered via USPS with USPS GPS tracking

On 12/30/2015, two packages, including the one from Skincarerx, were allegedly delivered to the same addressBoth two were delivered by USPS and were never receivedThe first step I took was of course talking to the carrier (USPS) firstThey first admitted it that both two packages were delivered to the wrong addressHowever, the neighbor denied receiving themUSPS then changed their story, claiming the packages were delivered to the right addressI thus filed a police report on the mail theftWhat really happened to these packages were unknown, but one thing is certain, these two packages were never receivedAfter talking to USPS and filing the police report, I got in touch with senders of these two packages, the other retailer replaced it free of charge with expedited shippingThe communication with SkincareRX was frustrating, to say the leastCustomer service refused to replace or refund the lost goods and asked me to contact the carrier for the loss, claiming they were insuredlet's assume I can win the claim over USPS, the package was worth over $250, SkincareRx however only insured it for up to $dollars, so what about the difference between these two amounts? The common practice of any online retailers is that the seller bears the risk of loss or damage of goods during transit until the goods were safely delivered to the end consumerI, as a consumer, entered into a contract with SkincareRX, as a seller, when I paid and submitted my online orderSkincareRx had the responsibility to ensure that the goods were received by me undamaged and on timeSkincareRx contracted USPS to do the delivery, which they failedSo, SkincareRx did not fulfill your duty as a seller and owed the consumer a replacement or refundUSPS did not complete the contract with SkincareRx, and should also be held responsible, USPS owed SkincareRx the insurance moneyI did not contract USPS to do the delivery, so why should I talk to USPS on SkincareRx's behalf?

Customer has been processed a good will refund for this delivered order Thank you

Hello,We have contacted the customer in regards to this complaint We are working with the USPS and the customer within our policy guidelines and the policy guidelines of USPS to ease her concerns We have contacted the consumer local postal delivery driver, the local delivery driver will be reaching out to the customer via the contact information provided on their order details to further discuss with the consumer Thank you

I don't accept the solutionIn the email (as attached), SkincareRx gave the word that as long as a police report is given, I will receive a store creditIt's not I feel the parcel is stolen but they ask me to report the lost to the policeI think the company is not professional in following points: The whole process is so complicated and needs a lot of effort from customer side such as contacting USPS (which cost me more than minutes every time to wait in line), filing a claim, reporting to police and getting paper work by myselfAnd I can feel that they are trying to get rid of taking responsibility all the timeEven though I spent a lot of time to do all as told, still I didn’t get what was promised earlierThe customer service attitude is so badI was forced to accept an unfair solution immediately or I would lose moreThe follow up email just proved the how unprofessional the team isOther online stores will send another item or refund full price under this kind of circumstances

We are so sorry you feel that you have had an unpleasant experience with our customer service teamWe take great pride in handling all requests timely and ethicallyWe do follow a standard process with customers whose packages reflect they have been delivered however, the customer states they have
not yet receivedThis process does include an investigation with the shipping partner, and can include notifying local authorities if the package is confirmed as deliveredOur records indicate you were refunded via *** for this transactionWe want to assure you and all of our customers we take great pride in handling all customer interaction appropriately and apologize you feel your experience was not handled ethically

Hello, Thank you for your email You may contact us directly through [email protected] We are still currently awaiting a response from USPS in regards to this parcel and they have outlined it can take up to business days for a full resolution Thank you

Hello,Thank you for your inquiry.  As discussed with our mutual customer via telephone on 12/30/2015 store credit issued to a customer expires 60 days from the date it is issued.  I am including the information from our website outlining the expiration.  This customer has been granted...

2 exceptions to this 60 day expiration and the store credit was extended from the original expiration date.  Our mutual customer was granted 8 months total to use this store credit.  We are not able to extend this credit again for our mutual customer. Thank you If you paid with a gift certificate, store credit, and/or Reward Points along with a credit card, the gift certificate, store credit and/or Reward Points will first be refunded, then your credit card will be refunded.  Store credit will expire 60 days from the date of issuance.

Did you read what I wrote!? I know the USPS shows it was delivered but I did not receive it.

Hello, Thank you for your inquiry.  USPS is currently researching the location of this parcel.  USPS with the Holiday season has asked we allow them up to 21 business days to research the location of the package.  The USPS representative has assured us they feel they can locate...

this parcel and deliver it to the customer within this 21 day window.  In the even they are unable to deliver the parcel within the 21 business days we will provide the customer a full refund.  At this time based on the information USPS has provided us we do need to allow them the 21 days to research.   Thank you

I contacted SkincareRX regarding the expiration of my store credit for the first time in Dec. 13th, 2015. I never contacted them from Feb to Dec this year. Therefore, I don't understand their response of "this customer has been granted 2 exceptions to this 60 day expiration...". To me, it's just one of their another lies. If not, I'd like to ask time to prove any records to support their response. The other thing is that, as they wrote in their return policy, store credit from the return order will expire 60 days. Mine is not from any returned orders. That's why mine was not expired after 60 days. But one day in August, they suddenly decided to clear all store credits from their customers. So, my store credit was removed at that time. I'd like further resolve from them. I'm very unhappy about their response.

Hello, Thank you for your inquiry.  We do apologize on behalf of our staff for not offering to contact USPS on your behalf.  We have submitted an electronic request for the USPS to follow up with you and your management office in regards to your delivered package.  The post...

office will contact you/your management company within 30 days.  USPS corporate office has confirmed via their GPS tracking system this package was delivered.  Our sincere hope is the postal representative will contact you or your management company to follow up with you in regards to this delivered package.   Thank you

Hello, Can you please provide the name and contact number for the representative who provided to you the information from USPS?  Can you additionally provide the neighbors name and address who the USPS representative stated they delivered this parcel to?  USPS has confirmed their representative has delivered the package to the correct address.  Any additional information you can provide will assist us with further researching your claim.   Thank you

I am so sorry we completely understand your frustration.  We have extended to you the store credit as promised to be applied as a discount to the repurchase of this item.  The store credit will remain available to you to apply to this purchase via telephone for 60 days as outlined on our website.  I do apologize again someone stole this item to you and we are happy to honor this offer for 60 days.  We are unable to extend any additional offer for a stolen item.   Thank You