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EJ's Auction & Consignment

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EJ's Auction & Consignment Reviews (33)

Outstanding items, people, and service structure at EJs. I found out about them within the year and glad to patronize them locally. Found, many, great items. They lower the BP if you attend live so that helps. All staff have been great. William has helped disassemble an item for me (which was unexpected) and Becky and Naomi are very pleasant and super easy to work with. Huge asset to Arizona.

Outstanding items, people, and service structure at EJs. I found out about them within the year and glad to patronize them locally. Found, many, great items. They lower the BP if you attend live so that helps. All staff have been great. William has helped disassemble an item for me (which was unexpected) and Becky and Naomi are very pleasant and super easy to work with. Huge asset to Arizona.

Outstanding items, people, and service structure at EJs. I found out about them within the year and glad to patronize them locally. Found, many, great items. They lower the BP if you attend live so that helps. All staff have been great. William has helped disassemble an item for me (which was unexpected) and Becky and Naomi are very pleasant and super easy to work with. Huge asset to Arizona.

What a great place! Treasure trove a great stuff every week. Friendly, helpful staff.

EJ's Auction & Consignment Response

Thanks for the review! We value your business!

What a great place! Treasure trove a great stuff every week. Friendly, helpful staff.

EJ's Auction & Consignment Response

Thanks for the review! We value your business!

EJ'S did a wonderfull job helping me sell my mothers estate. They went above and beyond to get everything out in the time frame I had and I am more than pleased with the final check.

who writes the auction items descriptions online needs glasses. they can not seem to decide the difference between "used" & "broken". flaws or broken areas will not be in the pics either or described.measurements are rare.there is no customer service- just a bimbo hanging out of a very low cut dress. BUYER BEWARE!!!

+1

EJ's Auction & Consignment ([redacted]) represents itself as being a part of [redacted]) leading customers to believe their often very valuable belongings will be treated in the same manner as [redacted], however the truth is far from this. Nothing really makes it out of EJ's to [redacted], which is verbally promised to happen if the value is $300 or above. Customers are verbally told "pickers" with expertise in the value of collectibles/antiques will look through items and give accurate descriptions of items and reasonable values. The reality is that most items get thrown in boxes going to anyone who bids $10, often with no description. When descriptions and values are given, they are inaccurate and not from experts. I wish someone had warned me before I fell for the scam, so I am warning others here. Absolutely do not trust the estates of loved-ones to EJ's. BUYER BEWARE, but more importantly SELLER BEWARE!!!

+3

If you consign with EJ's, SELLER BEWARE!! Despite reading the contract carefully and asking questions about their commission structure, I still had a major disappointment/surprise when I received my check for the items I had consigned. For example: an item sold for $225, and the stated percent of commission was 35%, which would have been $78.75. But NO, I was told (after waiting a month for the check) that they are taking $96.25, because they figure 50% on the "first $50" of the sales price, and so forth....THAT is a rip-off in my book....and NOT one they disclosed.

+2

Dear Revdex.com,

This complaint of business practices revolves around an August 29th, 2015 auction by EJ’s Auction and Consignment (office listed as Glendale, Arizona). The item purchased by the [redacted] Gallery was lot #1276, described as a Public Enemy Movie Print.

We, the [redacted] Gallery, are a gallery dedicated to buying and selling original movie posters and related memorabilia. We have been in business since 1982, first in New York City and now in New Jersey.

I, [redacted], am the gallery director. I have been so employed since 1994 and have been involved in the field for over thirty years. I have worked with Christie's and Sotheby's Auction Houses (New York) when they held regular movie poster auctions in the late 1980s and 1990s and have been acknowledged as an expert on the topic of movie posters in books on more than a dozen occasions.

This item mentioned above was advertised on an online auction website (auctionzip.com), where we noticed it. We (the [redacted] Gallery) had three conversations with EJ’s beforehand to try and determine its originality. We feel that EJ’s supplied absentee bidders with misleading information.

This misleading information started with the item’s dimensions listed on the online auction notice. Dimensions given were 13.125 x 17.75 inches. Additionally, by telephone, I asked what type of paper stock the item was printed on. I was told by two different employees of EJ’s Auction & Consignment that the item was on a cardboard stock. Damage to the actual item was described as several nail holes and stains.

The dimensions of an original 1931 Public Enemy with this image would measure 14 x22 inches. There was always a blank area at the top for theater play dates to be imprinted, and this blank area was often removed. It would have the approximate measurements of those given by EJ's Auction & Consignment if cropped, which by the images EJs Auction provided online, this one clearly would have been. An as original, this would also have been manufactured in 1931 with a cardboard backing.

Based on information given to us (and similarly to other absentee bidders), we determined it to be an original Public Enemy poster from 1931. We successfully executed the winning bid by phone (hammer price $4,000, with premiums $4,520). Two other absentee bidders participated (one with a $2,000 bid, another with a $4,000 bid).

The only bidder in the room with a chance to examine the item bid $20.

When the item was received, it proved to be nothing more than a page removed from a 1973 book on Movie Posters, nothing like what was described. It measured 10 x 13.5 inches and, again, was nothing more than a piece of paper. What was represented as damage to the item itself was clearly printed on the page.

We called EJ’s the day the item was delivered (September 11, 2015) and told the auction house we would like a refund because the information provided was incorrect. We were told that all items were sold as-is. Efforts to explain that discrepancies in their internet listing and verbal descriptions should have been more than sufficient to warrant a refund. These efforts were rebuffed.

We immediately called Chase Bank (we had used a credit card to pay for the item) and explained what had occurred. A temporary credit was issued. Chase told us that a case would be opened and we would be called by a representative to give a full accounting. We gave our full account to Chase within a few days. We heard nothing further until receiving an envelope of papers containing EJ’s rebuttal to our claim (dated October 26th). This letter states that we complained of damage to the item itself and were suffering buyer’s remorse. Both of these reasons are patently false. We were not suffering “buyer’s remorse” as the term is commonly used and understood. The complaint was for material misrepresentation.

In a letter dated December 10, 2015, Chase indicates that the temporary credit issued would be removed on the grounds that we were simply waiting for a credit which the vendor (EJ’s Auction & Consignment) said they had not promised.

Of course EJ's have never promised a refund. What we were waiting for was Chase to review the information we had provided. Not only had EJ’s Auction & Consignment provided critically misleading information on the item in question, now they had altered their explanation.

Eventually Chase decided that, because there was a disclaimer on the listing on auctionzip.com that indicated items were sold “as-is”, that they could not refund the $4,520. By giving our credit card over the phone to EJs Auction & Consignment (where all our correspondences took place), they (Chase) would take that to mean that we accepted the terms of sales. Attempts to explain that, not only verbally had we been misled, but the listing where the terms of sales were posted gave incorrect information didn’t help.

EJ’s Auction & Consignment committed a very egregious foul against their absentee bidders. Had the seller honestly answered my questions, I would have known immediately that the item offered was not a real movie poster but merely a reproduction.

You may contact us at ###-###-####, Monday through Friday if you would like more information on this transaction. I personally will continue to make other potential victims of EJ’s Auction & Consignment aware of my experience.

I thank you for your time.

Respectfully,

+2

I was not satisfied with the way my items that were sold at EJ Auction on [redacted]. 59 lots sold were not identified. 34 lots not sold were not identified. How do I know that the 34 items not sold were mine. They charged $1.00 per lot so I may be paying for someone else's lots.

+1

This letter is a warning to customers of EJ's Auction & Consignment who are concerned about Identity Theft.

When I asked for a copy of EJ's policy regarding Personally Identifiable Information, I was immediately denied the opportunity to bid on auction items and was asked to leave the premises (10/22/16, 10:25am).

On 10/22/16, I was told by Naomi Hoyer, an agent acting on behalf of EJ's Auction & Consignment, that EJ's has absolutely no policy on the collection, use of, safekeeping of, and storage of Personally Identifiable Information.

I was told that I couldn't get the paper copy of the Bidder's Agreement back after the auction ended. This agreement contained seven items of personally identifiable information. I was also told that my personal Information would be scanned into EJ's computers, but they had no policy regarding the electronic storage of Personally Identifiable Information.

The Bidder's Agreement used by AJ's contains absolutely no verbiage relating to AJ's responsibility to it's customers in regard to the collection, use of, safekeeping of, and storage of Personally Identifiable Information.

Beware!

+2
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Address: 5880 W Bell Rd Ste B, Glendale, Arizona, United States, 85308-3889

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+1 (623) 878-2006

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