Electric Amp Innovations USA, LLC

[redacted]'s complaint is erroneous from the very first sentence.He states that he paid in full $2450 in July of 2012.This is 100% FALSE as he has added an entire YEAR to his orderAND does not include that he made 3 payments over a 5 month period.[redacted] first contacted our...

company in 2012 and asked manyquestions about the order process and the wait time.It was explained to him that ALL OF OUR CUSTOM ORDERS are PAID IN FULL.[redacted] made a DEPOSIT VIA PAYPAL on JULY 21, 2013 in the amountof $1000 for his CUSTOM MADE MV-120 in GREEN.At the time I explained to him that we do not do payments.He pleaded and described that the balance would be paid the following week.His next deposit arrived via PAYPAL on AUGUST 7th, 2013 in the amount of $725.He attached a statement that the remaining balance would arrive at the end of August.His FINAL payment of $725 arrived on DECEMBER 1st, 2013.His order went into our production schedule January of 2014 and his invoicemarked PAID IN FULL is dated, January 7th, 2014.   In 2015 [redacted] filed a dispute with PAYPAL to attempt to have his fundsreversed.  PAYPAL explained to him that he had ordered a CUSTOM BESPOKEitem from our company and it is their policy ALSO of no REFUNDS. 
Since then [redacted] has been affiliated with several online individualsthat are under investigation for attempt to deter business by making publicdefamatory and libel statements about our company.[redacted] has also filed a complaint with the Washington State AttorneyGeneral which is also just as misleading as this complaint.When his amp unit is completed, it will be sold and his funds will be returnedminus the PAYPAL fees that were deducted from his 3 payments.

Thank you for the notice of complaint filed by [redacted].The statements made in this complaint are erroneous.ELECTRIC AMP, USA has made over 1000 high quality pro audioitems which have satisfied it's customers 100%.We are a very small company that is known for the...

extendeddelays with our production time and very very slow deliveryduring these times.  This has been public knowledge since 2004.The statements made by Mr. [redacted] in regards to amp modelsdisplayed on our many websites and the particular disgruntled technicianthat was TERMINATED are extremely erroneous.The out of state disgruntled amp tech assistant that was terminated in 2014   has been the primary source of many customer related problems whichare libel and defamatory.  Electric Amp, USA is legally taking care ofthis situation direct with this ex-tech assistant located in Georgia.I understand and appreciate [redacted]'s concern with the delay in receivingthe amplifier he ordered.  It has always been our policy that our customamps are pre-paid and that we have a no refund policy which is standardin the custom & boutique amplifier / music industry.  Once an orderis placed the funds are used to purchase the materials for the particularamp unit and assembly is then later completed once the amp reachesit's designated time on the audio bench.This has been explained to Mr. [redacted] several times including the changein our staff and the changes that we had to pursue in order to source theexact same parts which also caused delays in production.  Our commitment to excellence to maintain high quality and build ampsin the same fashion year after year is the entire reason folks come to ourcompany and order.  However, it is also the very reason that makes our production so slow.
Electric Amp, USA does not build around or attempt to accommodate it's customers recording studio session time schedules, tour dates, birthdays or commit to other delivery demands.This includes high profile professional musicians to the common player that seeks ourproducts for their own personal/private enjoyment.  Each amp unit is given 100% attentionand focus to maintain the high quality that we are known for.  These type of complaints on internet / WWW Forums, FaceBook pages and othertypes of media including the Revdex.com are understood, however not valid based onour known company practice and reputation of being slow with delivery.Thank you for forwarding this complaint to us.  We have already corresponded with[redacted] prior to the complaint and since a copy of his complaint was received.[redacted] will receive his amplifier the same as all of the customers prior and thefuture of customers pending that are also waiting through our public known extended back order status that is explained at the time they order.

[redacted]: #[redacted]
We have spoke to [redacted] the custom order customer several times in regards to his chronic complaints.  Since he has joined the fowl / derogatory social media pages and perpetuates defamatory & libel information to deter business fromour company his activity online leaves our company to make a decision to deny his order.Currently this activity with these individuals including Mr. [redacted] is under investigation.We will be refusing the right to provide service to him and selling the equipment ordered to returnthe funds minus FEES, unless in the event he once again changes his mind to wait for his amplifiers to be shipped with the speaker cabinets that were completed.
Our All Sales Final policy which explains that our company does not do refunds due to the nature of the Hand Made Custom Built orders and is congruent with Washington State Law on "refunds" and with the other 49 States in the USA including INTERNATIONAL ORDERS.
ELECTRIC AMP Innovations USA LLC does not mediate with it's customers through the privately owned company known as The Revdex.com.

Mr. [redacted] is 120% aware of our company policy and that we havea no refund policy and that all sales are final.  He is also 120% awareof the status of his order and he has never been ignored when he inquires.  Mr. [redacted]'s request and statements are erroneous and misleading.
This month he was made aware that his order will be fullfilled within the next 60-90 dayswhich will include shipping time via FEDEX.  However, due to his recent online FORUM and Facebook postings dated this week in specific regards to our company we find that his LIBEL and DEFAMATORY statements andrally to create public concern with such statements creates an act of aggressionthat is creating unduly stress for our customers.  Furthermore, his public pursuit to encourage other customers with backorder status to file complaints with the Revdex.com by listing this complaint on PRIVATE ONLINE COMMUNITIES that pose and use our TRADEMARK IMAGES and INTELLECTUAL CONTENT without authorization orapproval we find that it will be necessary for Mr. [redacted] to withdrawl hisstatements and CEASE this pervasive DEFAMATORY and LIBEL statement campaignprior to ELECTRIC AMP USA considering providing him with delivery.As always he has methods for direct contact with Electric Amp USA to resolvethis matter and apologize for the unduly concerns he has and is creating.

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am replying into regards of my response I have received from [redacted] of Electric Amp USA.  I am going to attach many files of emails between [redacted] and I. [redacted]'s response is irrelevant to the issue, I did make a mix up on the year, it was 2013 and I also made payments because [redacted] allowed me too and said that my amp would go on the production line in July of 2013. I have never bad mouthed [redacted] or misguided anyone from him company, I have been nothing but patient until I started to get lied too and ignored by him months at a time.  In the emails you will see I was promised my amplifier many different times on different dates. [redacted] was also completely fine with me making payments as seen. Recently he told me he has a special way of dealing with complaint customers, whatever that means as well which I take as a threat.Regards,[redacted]

Complaint: [redacted]I am rejecting this response because:
Joel wrote to me the 25th of november 2013 that ”the cabinet will be boxed up later this week, the amp sleeve is almost complete” That was more then two and a half years ago.
Later he promised that the amp would be finished and delivered in the ”summer sometime” referring to the summer of 2014
After many contradictory statements and far-fetched explanations of the delay and his ”backorder status” He promised again, on the phone in march 2015, that the amp would be finished in august 2015.
My complaint to the Washington State Attorney General was closed only because they can not compel either party to participate in matters like this. They act only as a neutral third party. They did write to me that they ”realized that I might disagree with Electric Amp USA’s position” and that they ”regret that they were unable to provide further assistance to me in resolving this complaint”
Electric Amp USA violated their ALL SALES ARE FINAL policy by not providing any form of product for the money I paid. The sale transaction of $3420 was never completed by Mr. W[redacted]. Therefor I want ALL FUNDS BACK
I am positive that they HAD TO REFUND several people for FAILURE TO DELIVER before. ”ElectricAmpUSA” have even written in public forums on youtube that they have given funds back to some people called [redacted] after ”selling their amps”. Those were people just like me, waiting for years for amps that never arrived. And there are many more . . .
Sincerely,[redacted]

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not once in my email communication was I rude.  I did threaten to contact the Revdex.com.  All of this could have been avoided if the correct Badge was sent out so it could be glued over the wrong one.  I was told it would and it did not. I am not happy about receiving a product I did not order regardless.  You cannot justify sending out a product that is wrong just because the other parts of the item were correct.  The "Green" logo does matter to me.  It is one of the reasons I ordered it.  I have another cab that says "orange" and I wanted one that says "Green".   If you purchase a Chevy you don't expect it to show up with a Ford logo, (but the rest of the vehicle works perfectly).  This business response is ridiculous.  They basically took my money and sent whatever and said "sales are final".
The first complaint was never responded to.  The fact that I am back here again filing complaints through the Revdex.com is because I was contacted by the Revdex.com to get my information because of a complaint being forwarded to the Attorney General.  The fact that there are a bunch of us who communicate through online forums says just that many people have had bad dealings with this company.  What this company sees as defamatory we all see as our experiences with the company.  The last response from the company claims we agreed to the incorrect badge, now they change their story after I supplied the Revdex.com with our communication?  This is the type of stuff we have experienced with his company.  He finds the Revdex.com tolerates such behavior without validation prior to publishing?  I find this funny because the business had 3 chances to respond before my complaint was published.  No responses are taken very seriously by the Revdex.com.  The Revdex.com serves as a means to hold businesses accountable for their actions.  A customer of a business has every right to be disgruntled ESPECIALLY IF THEY RECEIVED A PRODUCT THEY DID NOT ORDER.  Making good on the mistake would have been sending the correct badge as promised.  This didn't happen.  Furthermore, I would never give my money to this company again.  I am glad many of us have grouped together and hopefully no one else will ever send their money to someone who puts its customers through what we went through.  People should know what they are getting into before they send EAUSA their hard earned money.  This company's reputation is going down and it is of no fault but their own.  We have no ulterior motive.  We only want what we paid for as any consumer would.Regards,[redacted]

The production schedule has been delayed at this timedue to the current demand.We do understand and appreciate your complaint and hold no prejudice to your method of complaint and we will continue with production in the most positive manner possible to complete the delivery of your amp...

currently on backorder.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] HelloWhile I can respond that funds were indeed paid back in full by Electric Amp I have no way of knowing if the amp was ever completed and built. I want to be clear that Mr [redacted] did refund in full my payment from 2014, that is all. This response does resolve in full my complaint.Thank you

Mr. [redacted]’s amplifier was completed in July and since he wanted his funds back, it was sold and his funds were provided in full with a cashiers check in the amount of $2,450.25 on August 3rd, 2015. I spoke to [redacted] in Germany via telephone on January 19th, 2016 and confirmed that he had received the funds he requested to be paid to [redacted] confirmed everything was resolved and wished me a happy new year. I also spoke to [redacted] on January 19th, 2016 and he confirmed that he received the funds in August 2015 on behalf of [redacted] and everything was indeed resolved.   He also stated that two weeks ago he was contacted by [redacted]via email and he responded that it was ALL RESOLVED.

[redacted] received his speaker cabinet in April of 2014, then he files a complaint with the Revdex.com 14 months later,the end of July 2015.  We have explained to him what it takes to replace the entire baffle in order to replace the LOGO badge.The Logo Badge does not affect the sound quality or construction quality of the speaker cabinet at all.[redacted] has been known on FB forums to be very disgruntled and spread many libel and defamatorystatements about our company.   We find his attitude to be negative and unworthy of continued service.  Now in January of 2016 he continues to complain and uses the Revdex.com system to perpetuate his negativecomments about our company, the same as his forum affiliates ALSO found on the medium of the Revdex.comwhich tolerates such manner and have such erroneous emotional outbursts and rants online.   We reserve the right to refuse service.  This individuals name comes up often online in reference to hisnegative rants. Furthermore, we find that the Revdex.com tolerates such behavior without validation prior to publishingmany erroneous statements. 
Money Magazine & CNN reports as of September 2015 illustrate the problems within the Revdex.com and the bias nature.Consumer Reports Online, Consumer Affairs Online and TIME Magazine Online and TIME Magazine haveall provided the world and the USA with exposure of the corrupt nature the Revdex.com and what it tolerates, especially ifyou are not a PAID FOR Member of the Revdex.com.  Our experience with the local Revdex.com Office on Jefferson Street in Spokane has been negative, bias and our comments filtered.In fact the password supplied to our account on January 13th, 2016 was changed by the Revdex.com on January 19th, 2016which prevents us from viewing our entire profile, company information and prevents us from responding directonline to the six other erroneous complaints, which 5 are from the very pool of individuals that write libel and defamatorystatements to deter business on a false Face Book page using our trademark images and slogan including our URL.  
This matter with [redacted] is CLOSED with prejudice.  He was banned from our company when he wrote ussuch hostile and negative emails in 2014.