Sign in

Electronic Shopping Network, Inc.

Sharing is caring! Have something to share about Electronic Shopping Network, Inc.? Use RevDex to write a review
Reviews Electronic Shopping Network, Inc.

Electronic Shopping Network, Inc. Reviews (30)

Mr*** has ordered many items from us over the past months. Below are the tracking numbers of orders we have shipped to him over that same period of time. The last tracking number represents the items that were shipped directly from a vendor we use when we need to get an item to a
customer quickly in the event we have temporarily run out of stock on that item(Mr*** noted this specifically in his letter to you, so we wanted to address it directly.) We present all this information to demonstrate the fact that Mr*** has received a great deal of merchandise from usIt is true that there are some items he has yet to receive, but we have been in constant contact with Mr*** to explain why these items have not shipped yetWe are in the process of sending the orders he has mentioned in his letter to you. We will continue to work with Mr*** until all issues are resolved
*** (USPS)
*** (USPS)
*** (USPS)
*** (USPS)
*** (USPS
*** (USPS)
*** (FedEx)
*** (FedEx)
*** (FedEx)
*** (FedEx)
*** (FedEx)
*** (FedEx)
Sincerely,
ESN Direct

We had issued the refund for Mr***'s order of $on 5/8/ His bank should post it to his account soon based on their policies We were about to process the refund for Mr***'s $158.95, but if he already called his bank to dispute the charge we will simply
accept the chargeback so that he receives his money back

We are presently addressing this issue via another agencyWhat we know at this point is that the customer purchased the coins from us almost two years ago and never voiced a concern until very recentlyWe would like to know more about the situation and will reach out to him for further
explanationAt this moment, we would simply like to respond to the Revdex.com by stating that the coins Mr *** purchased were sold and delivered exactly as advertised The coins were indeed assessed by IGS and provided to our vendor as "grade" That is how we presented them in our programWe are not sure what the customer means when he says we "counterfeited the set." We assure you that there was no counterfeiting that took placeWe would be happy to work something out with Mr*** after we fully understand from him what transpired and why he waited until now to express concern

As of date 05/14/I have not received my fund for ESN Direct sent a refund notification on 04/26/According to their stated policy it should only take - days to refundThey other transaction of was refundedThe company sent me a refund notification for on 05/08/and refunded to my credit card on 05/11/So there should be no problem or obstruction from the credit card to refund me my I have attached a company of the refund notification sent by ESN Direct of on 04/26/Hopefully they will refund my as soon as possible so we all move on*** ** ***

ESN Direct's response is a lieI have spoken to the customer service manager, Stacy, over fifty times since JulyShe has broken several promises to ship coinsThe idea that they claim they were unaware is a joke and an insultThey did call me on 12/14/and took me to task for filing a complaint with the Revdex.comStacy promised the coins would ship on 12/15/and she would call me with a tracking numberShe never called me (again) and I don't believe that they have shipped coins

We deeply apologize for not shipping the items the customer has requestedThe order was not queued properly in our system We will ship the order ASAP The customer should have it in-hand within business days

As Mr*** stated in his latest complaint, we were able to fulfill one of the remaining orders for him He is correct that there is one outstanding order for which the customer was charged $ Since Mr*** no longer wants those coins, we will refund him the amount paid - $

After reviewing the complaint we have determined the customer is correct that the merchandise was not shipped We apologize for the incident and are sending the the refund that has been requested

Tell us why here... The customer was not satisfied with what we had sent him. On 10/5/we sent the customer a replacement for the original item. After receiving the item, the customer did not like it and returned the replacement coin. On 10/20/we sent the customer
another replacement. The customer called and did not like that one either. He then filed a Revdex.com complaint. We responded to the complaint and again tried to resolve the issue with the customer by sending him het another replacement in 11/2/2015. The customer said he did not like that replacement either. )This is an item we have shipped to many other customers who were more than happy with the product.) Since we realized we could not seem to satisfy this customer we offered him a full refund. He refused the refund and filed this new complaint with the Revdex.com. We are at a loss for how to resolve this issue other than to refund the customer's money in fullWe always try to satisfy our customers with either replacement items or refunds, but it seems no matter what we offer Mr*** he is not happy

We have been in contact with Mr*** We sent him a return label so that he can send us back the coins (at no additional cost to him) he wishes to exchange Once we receive those coins back from him we will replace them with different dates, etcA customer service representative
will contact Mr*** at that timeThank you

The chargebacks Mr. [redacted] is speaking about were indeed credited by us (ESN Direct) back to his account months ago. We did that through our former credit card processor.  That Processor is [redacted]. It's obvious [redacted] has not reapplied those funds to Mr. [redacted]'s account even though they debited the funds from our account. After learning from Mr. [redacted] that he still had not received his credits, we sent the Revdex.com a complaint about [redacted] on this very issue on June 30th, 2016. The Revdex.com should have this in their files. We have yet to receive a response. Since we have tried, with no success, to get [redacted] to respond to us,  we believe Mr. [redacted] should have his bank contact [redacted] directly to resolve the issue.
Thank you,
ESN Direct

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In March, 2015 because I had not received my coins, I called my credit card company and disputed the charges for non delivery. My credit card company informed ESN Direct of the pending chargebacks., The next day, ESN Direct's employee, Kevin H[redacted], called and asked me to reverse the chargebacks and promised the coins would ship immediately. I believed him and canceled the chargebacks with Chase bank. I have documentation from Chase bank that ESN Direct was credited back the original amounts of money. I have never received any refund or any coins. They are lying and I can prove it. I have provided this bank documentation to the [redacted]'s consumer complaint department.

We apologize for the delay in reimbursement.  We have had issues with our former credit card processor for which we would normally channel customer refunds. After exhausting all avenues to remedy our situation with them we must issue a paper check.  We will do that immediately.

We had put together a detailed response to all of the issues Mr. [redacted] presents in his claim.  That response was sent to him, in writing, on June 16, 2016.  To summarize: Order # [redacted] for $1,799.00 was refunded to Mr [redacted] 's account. Order # [redacted] for $577.76 was refunded to...

Mr. [redacted]'s account. Order #[redacted] for $998.50 was refunded to Mr. [redacted]'s account.  Order # 1421594202 was shipped and received and signed for by Mr. [redacted].  All of these matters were settled several months ago.  Mr. [redacted] has been a good customer of ours.  He has placed many orders with us.  We have fulfilled most in a timely fashion.  Two of the first three orders mentioned above (#[redacted] and 1421594048) were indeed shipped but were lost by the USPS in transit.  We filed a complaint with them and they admitted to losing the packages. Since Mr [redacted] received his money back on those two orders, we did not re-ship them.  One of the first three orders mentioned above (#[redacted]) was, in fact, our issue in that we did not ship.  Again, Mr. [redacted] received all of his money back on the order.  The last [redacted]m mentioned above (#[redacted]) was shipped and delivered but Mr. [redacted] forgot that he had received it. After discussing this with him he realized that was the case.  We have talked to Mr. [redacted] many, many times.  It seems he does not have all of his record keeping in order and continues to present the same issues to us from time to time, and now to the Revdex.com. We have worked hard to present all of the facts directly to Mr. [redacted]. We thought that we had done a very good job in doing just that and in satisfying his concerns. Again, all of the above issues have been resolved several months ago.

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We stopped the second refund ($158.95) because the customer indicated he called his bank to initiate a chargeback.  We will contact the customer to see if that was indeed done. If not, we will process the refund again.

Our accounting department is mailing the full refund to our customer today.  The refund will arrive via the USPS.  This should resolve the issue we had with our customer.  Our apologies for the internal miscommunication that delayed the mailing of the refund.

I am reaching out to you once again as the vendor in this matter, ESN, has failed to live up to their response to my original complaint.Please re-visit this matter for me.Thanks,
[redacted]

The the specified items were ordered and paid in advance in December 2015 by wire xfer.  One of the orders is still at this time still totally disregarded and unanswered and in regard to the other item only 3 of 20 have been received without any description or invoice or information regarding approximate time balance of order will be shipped.  The estimate lost value of this value approximately $30,000[redacted]

Check fields!

Write a review of Electronic Shopping Network, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Electronic Shopping Network, Inc. Rating

Overall satisfaction rating

Address: 11013 Pacific Hwy SW #201, Lakewood, Washington, United States, 98499-4642

Phone:

Show more...

Web:

www.esndirect.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Electronic Shopping Network, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Electronic Shopping Network, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated