Electronic Shopping Network, Inc.

The customer's complaint is a valid one.  We did attempt to refund his credit card but the processor (bank) would not allow to go through.  We made several attempts.  Consequently, as of the writing of this response, we will cut a check for the customer and mail it to him.  Mr....

Leuck  will receive his reimbursement by early next week (week of 11/20/16).

We realize we have had difficulty in fulfilling all of this customer’s orders to his satisfaction.  We do continue to discuss the matter with him and continue to ship items previously placed.  Total resolution will take a bit more time but we aim to fix all of the issues and make the customer whole.  We realize this response will lead to this case being reopened at a later date but we are doing all we can to reach a satisfactory conclusion.  We will stay in contact with our customer throughout the process.
Thank you.

We apologize for not providing Mr. [redacted]'s refund sooner.  The refund for $508.95 was completed on 2/7/2017.  Mr. [redacted] should see the money back into his credit card account very shortly.

We were unaware that our shipping department had not sent the merchandise when ordered.   We had called the customer yesterday and talked to him directly.  He agreed to keep the order.  We will ship it today for delivery this week. We apologized to our customer for the issue and...

hopefully were able to resolve it effectively.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.when I receive the check, I will let you know.
Regards,
[redacted]

The [redacted] tracking # is [redacted].  We tracked it today and it shows the package was delivered this afternoon - 12/12/2016. Thank you.

This case has been closed. I would like to re-open or start a new case,or any HELP PLEASE I
Once again ESN/DIRECT is pulling the same stunt.We don't understand why the coins did not ship.They agreed to ship the coins by April 30th or send a refund. ESN did ship 3 coins before  April 30th,without asking,they substituted the 3 coins equal in value, but not what I ordered. 2 coins I have not received yet or the refund  of $2,748.00 for the balance of the cost for the coins.I have called the 1st week in May,a man said he'd check into it and call back. I also said at that time I do not want the coins anymore,I would like the refund. I would sent the coins back.I do not want them anymore.I called back May 15. He was Surprized again I did not receive anything and I told him (same man) I would like the refund please.He said he would get right on.Still waiting They have used the excuse,we don't know why or what happened to many times.What can you do to help me PLEASE get my refund  of $2,748.00 back? Very Frustrated One coin was $1,049.00 and the other  coin$1,699.00 =$2,748.00.I do not want the coins anymore,I will send them back if they try to ship them.

Mr. [redacted] has placed 5 orders with us. We have fulfilled 3 of them in full, 1 was only partially completed and 1 more is fully outstanding.  So, we owe Mr [redacted] one complete order (2 items) and 3 items from another invoice. These 5 items are the ones in which he has filed a complaint to you...

in his recent letter.  We are not certain why the representatives to whom Mr. [redacted] spoke did not notice the remaining open orders or why they could not get them fulfilled.  As of this date we will request our vendor to send the coins in question to us and we will ship them to Mr. [redacted].  We will have his orders complete prior to the end of this month (April).  If, for any reason, we cannot procure the items needed, we will refund Mr. [redacted] at that time.

Tell us why here... We did issue a refund on the customer's credit card. However we were in the midst of changing processors and apparently the refund, which was transmitted to the former processor, was not put through to the cardholder.  We will issue a check to our...

customer for the amount owed. we apologize for the cinfusion an ultimate delay.

There are 2 invoices in question.  Invoice #[redacted] and Invoice # [redacted].  The customer claims he did not receive either order.  Our records show that the customer did receive his items for invoice #[redacted] on 4/29/26.  The USPS tracking number was...

[redacted]. We are still investigating what happened to the other order. Both orders are more than 18 months old, so it takes time to investigate.  We were wondering why the customer has waited so long to complain about these. If we had known about this last year we could have quickly solved the problem.