Elegant Bride

This bride purchased a gown from us, cancelled her wedding and we worked out a option of attempting to sell the gown for the bride The bride moved across the country and then when the gown was sold she had her mother receive her refund which the credit card company did not process (without our knowledge) because it was a different card than the purchase This is a error we have corrected by paying the bride via check.This situation is by our understanding resolved in full.This was something we did as a courtesy to the bride Then she got very angry that the refund did not go through It has been resolved

This item is still being managed within our store The complaintant can contact me directly at [redacted] *** to resolve this matter The refund for the bridesmaid dress can be given but she has to come into the store to do so

When the bridesmaid ordered the dress, she gave us a style number that we ordered The style number was for a short dress, and the long dress was a different style number When we discovered the discrepancy, we did our best to rectify the situation We found two dresses that matched in our stock and gave them to our seamstress in order to give the customer the hemline she desired We encouraged the customer to find another dress off-the-rack, since she was pressed for time The agreement was that we would refund the money that she paid for the original dress as well as the difference between the new dress and the original dress We have issued the first check to refund the original dress, and we will continue to address this issue with the customer in the coming week FrankieStore DirectorElegant Bride

[redacted] ( [redacted] @gmail.com) Fri, 05/20/5:pm The store states I gave the wrong style numberHowever, I specifically went to the store and stated I wasn't sure how their ordering wentI pulled up the link to the website ( http://www[redacted] .com/store_categoryproducts.aspx?cid=c81h6h1160c81h6h95) and showed then style [redacted] which comes in long and shortI stayed I wanted the long in eggplantThe store did provide two other dresses to resolve the issue but one was damaged and the other had already been hemmed for someone significantly shorter than myselfI went to the store the Saturday before the wedding and was told the original cost would be refundedIn talking with the owner, I asked if she had contacted other stores and she stated they had not contacted her backWe agreed that I would go look at other locations and she stated to me and my girlfriend that she would refund me any cost I incurred to purchase a dress off the rack at another locationAfter I purchased the dress, she confirmed she needed the receipt to complete the refundI spoke with the store owner last Friday, May 13th, who stated should would contact me by Thursday which was the end of her weekI sent an email to both email addresses I have for her this morning (Friday, May 20, 2016) with no responseI attempted to call her as well and left a messageThe store owner entered a verbal contract with me that a refund would be issued for the original dress as well as any alteration costs and costs to get a dress that would work for the weddingAgain, I specifically went into the store so they could complete measurements and order the dress properly to avoid any of these issuesLooking back at the receipt, the store failed to add L to the end of the style number to indicate the long version of the dressThat appears to be the only difference as far as style numbersPlease keep in mind that the store ordered dresses for several other bridesmaids and knew that the bride wanted long dresses for everyone as the stated to me when the dress was ordered that the bride had indicated she wanted mostly chiffon, long and eggplant dresses from the [redacted] brand

· The customer that filed the complaint is not the bride that purchased her gown; she is one of the bridesmaids that purchased one of the bridesmaids dressesThere are several complaints wrapped into this requestWe did speak to the bride and she mentioned none of this to us when we spoke days before the wedding· Bridesmaids dresses did come in later than we anticipatedThe dresses did come in before the wedding and in time for alternationsThe dresses were worn to the wedding· One dress was damaged (sharpie from the manufacturer in shipping)This customer was promptly refunded her money, and Elegant Bride was refunded by the manufacturerThe sharpie customer is not the person that wrote this complaint to the Revdex.com· As for the straps, the gowns purchased were strapless dressesThe strapless dress comes with optional straps to place on for dancing, and other reasonsThese are not meant for full support like a truly strapped dress would be· As for the brides headpiece – the piece did go on back orderWe gave the bride a headpiece sample for her hair appointment “hair trial” and that seemed to workHer hairpiece was in our store, and we called and offered to overnight it a few days before the weddingCustomer declined and said she would just keep the sample (it is identical to the one ordered)· We are working with the customer that wrote this review and bringing her concerns up with the manufacture of the bridesmaids dresses to see if the manufacturer has any recourse to satisfy this customer· We are truly sorry that the wedding has come and gone, and there is still a customer upset about her bridesmaid dress

I am rejecting this response due to the fact that the information as stated in the response given by Elegant Bride is patently falseThe dress received is in no way shape or form the dress that was tried on in the storeUnfortunately for the customer, Elegant Bride has designed their invoices to be sufficiently vague so that they can disavow any responsibility in the result of an ordering errorNo material choice is listed on the invoice to back up either the claim of the buyer OR the sellerThe invoice does state, however; that the dress was ordered in the color Ivory, the dress received is clearly tagged Off-WhiteAs to the claim that the dress has been altered, that is a blatant lieThe dress has never been altered, a fact that can be attested to by the seamstress recommended by MsMurphy (name provided upon request)Since the dress is new, with tags, and unaltered, there is no reason the dress should not be accepted for returnI resent the implication that I am fabricating a story in order to obtain a refundMy daughter is getting married in one month and will have to purchase a sample dress off the rack instead of the custom dress she had dreamed ofWhy in the world would I make this up?

The store owner assured me a refund of the original purchase and the emergency purchase based on the situationI am still waiting for a refund if the original purchaseIn addition, I often wait a week or longer to receive a response from the shopI have little faith that this will be resolved without legal action at this point

This bride has been contacted I am going to attach a few screenshots of communication.Her voice mail is full and you cannot leave a message so unless she answers I am unable to get her any informationI have followed up to my calls with email.I am trying to set up a pick up appointment for her.Her wedding is August in August and she will have her gown in April.See attachments for communication

The Bridesmaid paid for and received the exact dress she ordered She is now pregnant She demanded a additional free dress or to exchange This is not a options as each gown is made to order.We offered her one a few occassions other options Each time she said, I will need
to think about it These were time sensitive options that once she got back to us no longer were possibilities through our vendor.I see this matter as closed

Hello, This bride purchased a sample gown in our store and it was meant to be sent to the cleaner the following week to be cleaned before she picked it up. The bride then a few days later contacted us stating her need for the dress was cancelled and requesting a refund. We have a
all sales final policy. Especially on Sample gowns (Sample means off the rack as is gowns) She received this dress at $which is less than my cost of the gown because it had some minor damage and needed cleaned. Her statement of what the size was is absolutely false. I have never had in my store the Martina Liana in a size 14. I take responsibility for having not gotten this gown cleaned as promptly as I should have. There was some confusion between myself and a staff member. I have offered to refund the cost of the cleaning which is being done currently. I will not and cannot refund this gown simply because the bride has decided she does not want this dress any longer. That is against both my company and industry standard.As far as the other claims of discrepancy in price and size they are simply either a miscommunication or a misleading statement by the complaining Bride. I had a small period of time where I as the owner of the store was hospitalized and it delayed communication with this bride. I have apologized for that and the gown is being cleaned currently. This is just another way to seek out the refund I have told this bride I cannot give. She chose a dress, made the purchase and then changed her mind. I'm sorry this has been brought to the Revdex.com. I have tried to resolve this matter with the bride. I understand her frustration in the situation but there is nothing further that can be done. She will be given the gown she purchased within the next week as soon as the cleaners have taken care of it. Thank you so much,FrankieOwnerElegant B***

Here is the entire situationWe took much time last night to spell all of this out at the advice of our attouney. First, however, we must state that the dress was pinned for alternations - there are tiny holes in the dress (picture attached)Also, the seamstress states that she has never been paid for the time she spent with the customerThe seamstress is a very small one person business and did spend time with this customer and I would hope she would get paid.On to what we know:I would like to start this by saying that the bride, who purchased the dress from us (our actual customer that we have the contract with, has not yet contacted us a single time on this issue
Every interaction has been between us and her mother/father, not our customer
In December we held a trunk show for Martina Liana a Essence of
Australia company Debra Cronin's daughter purchased her gown during this
trunk show
To explain what a trunk show is Trunk show's are a preview
of the upcoming release of gowns from a designer We have no control over
what the designers send and we simply put them on display and sell them for
that one weekend only Thus these items do not become part of our POS
system and are sold under generic skews, as well as generic terms ie:
it is sold with the skew GOWN and the generic term that we fill the color
slot on our system with is Ivory However, the gowns come in only one
color and style and that is the style and color that is ordered for the brides
when they purchase from a trunk show
So in this situation The bride ordered the gown (and has
stated on many occasions) that she put on that day in our store Her
entire complaint is she wants the exact gown she had on in the store that day
Which is precisely what she received
The gown ordered was a Martina Liana which was only in our
store for the trunk show It is not something we proceeded to buy for our
stock as it is not something that we cared to carry
The gown was in our store in OFF White and the Bangladine silk
As you can see by item one attached above, which is the list of all gowns
and types and color that were in our store that day
The gown was ordered the exact gown the bride tried on in the
store that day
The bride requested a sample of the fabric to use for other bridal
decisions She was given a swatch of the Off White Bangladine silk
This swatch was accepted and never received any complaint
The gown came in and the family picked it up before we were able
to steam it Which they were made aware of
The asked for a appointment with the business that we recommend
for alterations (this is when our story and the story given by her
differs.)
She said the bride would be home only briefly and so to
accommodate this woman she allowed them to come to her home on a holiday
(fathers day) to do the alterations According to *** the alterations
specialist the bride opened the gown, said nothing of it being the wrong dress
Put it on and began the pinning and alterations process Allowed
*** to put minutes into alterations before they saw on the tag that the
word Zebaline (a very expesive raw sick that to this day No member of our staff
has seen) On the tag and somehow on their remembering this was the fabric
option their dress should have been
However, that is not the case Zebaline is listed as a
option for the dress Not a option we offer our brides as it's out of our
price range
This family never paid for the appointment with *** They
edited the picture of the tag which I am attaching as item to hide the fact
that they infact did have our silk gown pinned Once pinned we do not
refund/ return any items They put small puncture holes into the silk and
any decision the dress is wrong would have been made well before this point of
the process
Attached you will also find the email sent by the representative
from the designer assuring the brides mother that the gown she received is in
fact the gown she ordered
Also the email from the designer following up to re-state that
fact

We have never had a Martina Liana Style #627 in Zibeline in our store. The dress that the customer tried on is a Martian Liana Style #627 in bangledene silk. The dress ordered is EXACTLY the same dress and fabric that was tried on at our trunk show and we have show proof of this to customer. The...

customer has also spoken directly with the sales representative at Martian who validated our findings. Customer is still not accepting this fact. There is nothing more that we can do. The customer purchased the exact dress she tried on in our store at the trunk show and that is what we ordered and what was delivered. Lastly, the alternations process was already started before this was brought up to us. If the dress was wrong the customer should have known this before starting alternations (even though we have proven this is not the wrong dress). The manufacturer will not accept this dress back so therefore we will not be able to accommodate this request.

Hello. I left out a line on this when I responded online. This complainant was already issued her refund on this dress.

I will research this matter further with the credit card company.  If credit card information was received then the refund would have been ran at that exact moment.  We keep no ones credit card information on file.I will check in our account and contact the customer to resolve this matter.

The customer has received a full refund for the gown she purchased with us and we have been communicating on the further satisfaction she is asking for.  Though her item of purchase has been refunded in full.  We anticipate this situation to be resolved very soon.

·         The customer that filed the complaint is not the bride that purchased her gown; she is one of the bridesmaids that purchased one of the bridesmaids dresses. There are several complaints wrapped into this request. We did speak to the bride and she...

mentioned none of this to us when we spoke days before the wedding. ·         Bridesmaids dresses did come in later than we anticipated. The dresses did come in before the wedding and in time for alternations. The dresses were worn to the wedding. ·         One dress was damaged (sharpie from the manufacturer in shipping). This customer was promptly refunded her money, and Elegant Bride was refunded by the manufacturer. The sharpie customer is not the person that wrote this complaint to the Revdex.com. ·         As for the straps, the gowns purchased were strapless dresses. The strapless dress comes with optional straps to place on for dancing, and other reasons. These are not meant for full support like a truly strapped dress would be. ·         As for the brides headpiece – the piece did go on back order. We gave the bride a headpiece sample for her hair appointment “hair trial” and that seemed to work. Her hairpiece was in our store, and we called and offered to overnight it a few days before the wedding. Customer declined and said she would just keep the sample (it is identical to the one ordered). ·         We are working with the customer that wrote this review and bringing her concerns up with the manufacture of the bridesmaids dresses to see if the manufacturer has any recourse to satisfy this customer. ·         We are truly sorry that the wedding has come and gone, and there is still a customer upset about her bridesmaid dress.

This item is still being managed within our store.  The complaintant can contact me directly at [redacted] to resolve this matter.  The refund for the bridesmaid dress can be given but she has to come into the store to do so.

This bride has been contacted.  I am going to attach a few screenshots of communication.Her voice mail is full and you cannot leave a message so unless she answers I am unable to get her any information. I have followed up to my calls with email.I am trying to set up a pick up appointment...

for her.Her wedding is August in August and she will have her gown in April.See attachments for communication.

This bride purchased a gown from us, cancelled her wedding and we worked out a option of attempting to sell the gown for the bride.  The bride moved across the country and then when the gown was sold she had her mother receive her refund which the credit card company did not process (without...

our knowledge) because it was a different card than the purchase.  This is a error we have corrected by paying the bride via check.This situation is by our understanding resolved in full.This was something we did as a courtesy to the bride.  Then she got very angry that the refund did not go through.  It has been resolved.

When the bridesmaid ordered the dress, she gave us a style number that we ordered.  The style number was for a short dress, and the long dress was a different style number.  When we discovered the discrepancy, we did our best to rectify the situation.  We found two dresses that...

matched in our stock and gave them to our seamstress in order to give the customer the hemline she desired.  We encouraged the customer to find another dress off-the-rack, since she was pressed for time.  The agreement was that we would refund the money that she paid for the original dress as well as the difference between the new dress and the original dress.  We have issued the first check to refund the original dress, and we will continue to address this issue with the customer in the coming week.   FrankieStore DirectorElegant Bride