Elegant Bride

[redacted] ([redacted]@gmail.com) Fri, 05/20/16 5:06 pm The store states I gave the wrong style number. However, I specifically went to the store and stated I wasn't sure how their ordering went. I pulled up the link to the website ( http://www.[redacted].com/store_categoryproducts.aspx?cid=c81h6h1160c81h6h95) and showed then style [redacted] which comes in long and short. I stayed I wanted the long in eggplant. The store did provide two other dresses to resolve the issue but one was damaged and the other had already been hemmed for someone significantly shorter than myself. I went to the store the Saturday before the wedding and was told the original cost would be refunded. In talking with the owner, I asked if she had contacted other stores and she stated they had not contacted her back. We agreed that I would go look at other locations and she stated to me and my girlfriend that she would refund me any cost I incurred to purchase a dress off the rack at another location. After I purchased the dress, she confirmed she needed the receipt to complete the refund. I spoke with the store owner last Friday, May 13th, 2016 who stated should would contact me by Thursday which was the end of her week. I sent an email to both email addresses I have for her this morning (Friday, May 20, 2016) with no response. I attempted to call her as well and left a message. The store owner entered a verbal contract with me that a refund would be issued for the original dress as well as any alteration costs and costs to get a dress that would work for the wedding. Again, I specifically went into the store so they could complete measurements and order the dress properly to avoid any of these issues. Looking back at the receipt, the store failed to add L to the end of the style number to indicate the long version of the dress. That appears to be the only difference as far as style numbers. Please keep in mind that the store ordered dresses for several other bridesmaids and knew that the bride wanted long dresses for everyone as the stated to me when the dress was ordered that the bride had indicated she wanted mostly chiffon, long and eggplant dresses from the [redacted] brand.

I am rejecting this response due to the fact that the information as stated in the response given by Elegant Bride is patently false. The dress received is in no way shape or form the dress that was tried on in the store. Unfortunately for the customer, Elegant Bride has designed their invoices to be sufficiently vague so that they can disavow any responsibility in the result of an ordering error. No material choice is listed on the invoice to back up either the claim of the buyer OR the seller. The invoice does state, however; that the dress was ordered in the color Ivory, the dress received is clearly tagged Off-White. As to the claim that the dress has been altered, that is a blatant lie. The dress has never been altered, a fact that can be attested to by the seamstress recommended by Ms. Murphy (name provided upon request). Since the dress is new, with tags, and unaltered, there is no reason the dress should not be accepted for return. I resent the implication that I am fabricating a story in order to obtain a refund. My daughter is getting married in one month and will have to purchase a sample dress off the rack instead of the custom dress she had dreamed of. Why in the world would I make this up?

The store owner assured me a refund of the original purchase and the emergency purchase based on the situation. I am still waiting for a refund if the original purchase. In addition, I often wait a week or longer to receive a response from the shop. I have little faith that this will be resolved without legal action at this point.