Elevate Styles

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello ***,Not sure why you are escalating this to a Revdex.com complaint You were approved for a return and we sent you a shipping label What is your reason for not returning the unit with free return shipping We cannot offer a refund until you return the unit Please follow through with our agreed upon plan detailed in our email correspondence attached here in PDF

Complaint: ***
I am rejecting this response because:When I first contacted the company via email as they requested with pictures this is the response and exchange between myself and the company:On
Wednesday, August 19, 3:PM, Elevate Styles ***> wrote:*** Please refer to Disclaimer for Returning ProductsOn Wed, Aug 19, at 3:PM, *** *** wrote:Can you tell me where on your site it states that you don't guarantee color or quality.I received the return label and will be sending this unit backWill you be sending me out the correct unit as soon as possible?Sent from my iPhoneOn Aug 19, 2015, at 1:PM, Elevate Styles *** wrote: Hello Ms***Sorry to hear you are not satisfied with the unit.However, we do not guarantee quality or color.We can help you out by exchanging the unit for a darker 1B.Please stand by, we will be sending you a return shipping label shortly.Later this same day I reached out to the company once more trying to speak with a Manager just trying to ensure that once I sent this wig back and re-ordered I would indeed get what I ordered. As I mentioned in my initial complaint I was on hold for about minutes and never got a manager and was told by the the person on the phone that they would refund my money in full and just keep the wig. Email below with my reply to it:--------- Forwarded message ---------From: *** WDate: Wed, Aug 19, at 9:PMSubject: Re: Order *** ***To: Elevate Styles ***So I will be getting $returned to my card, this includes the shipping.I now I have to look for the right wig on another site.On Wednesday, August 19, 4:PM, Elevate Styles wrote:Hello Ms***,We will be refunding you in full for this order.You do not need to ship back the unit.Your refund may take - business days.Regards,Elevate Styles Customer Service TeamSo I wrote a review about my experience and they weren't happy with it so I got the following email the next dayOn Thu, Aug 20, at 6:AM, Elevate Styles wrote:Hello ***,We will not be refunding you at this timeNo further action will be taken.You can return the item for a full refund.Since I was told I didn't need to send the wig back, I didn't print out the return label which was only good for hours. When I realized this I reached out to the company once again and this was the responseOn Thursday, August 20, 4:PM, Elevate Styles wrote:We are not providing you with a return label any more. You will follow return procedures as stated to you numerous times by email and by phone.On Thu, Aug 20, at 4:PM, *** W. wrote:This return label link does not work. If you can resendPamelaSo with all of this said I want to be done with this company and this whole situation. All I want is a FULL REFUND of $and a shipping label to return this wig to them. They sent me the wrong color wig so I should not be responsible for the shipping cost to me or to send it back. I also refuse to accept this restocking fee that they charge as a result of sending it back. They sent me the wrong wig. I don't want the wig, and I want to get it back to them as soon as possible. I need them to send me the return labeland refund my card in full $21.79Thank you for your time and assistance.Regards,
*** ***

We will make a one time exception in regard to making a return Once the wig is returned we can provide you with a refund
Please make a note for future purchases that store credit or discontinued items are not returnable
Please return
to:
Elevate Style Corp
*** *** ***
c/o RMA***
*** *** ** ***

Complaint: ***
I am rejecting this response because:I received the wrong item. I'm sorry that you feel that color is an opinion and not a fact. The bottom line is I ordered a black wig and you sent me a brown wig, that's a fact and not an opinion. I contacted your customer service department again on Friday with the hopes of resolving this matter so that we both can be done with it. The customer service representative that I spoke stated that you refused to work with me due to a review that I wrote that was inaccurate. I asked him to let me know what was inaccurate about the review that I wrote and he began reading the review to me that you also emailed to me. The review is" On Thursday, August 20, 6:AM, Elevate Styles wrote: CustomerReviewPublished hours ago Verified orderdissatisfieldI ordered a wig from there, when I received it, it was the wrong color, I ordered a color but it looks like a light light brown instead of a dark brown and the curls on the wig on the website looked way looser and with bangs, I received a wig with really tight curls and no bangs and when I asked to return it, they said I would have to pay for shipping and my refund would be 25% off for restocking fee when it was their fault for selling wrong productsThe problem is this is not my review, I did not write this review, this is another unhappy customer. You are giving me a hard time based on a review that I never wrote. I did write a review based on my experience, and unfortunately my experience wasn't a positive one and based on my most recent conversation with your company I'm still not having a positive experience. I'm sure you want to be done with this as much as I do. I want nothing more than to return your wig to you and just get my money back, all of my money. I should not be responsible for a restocking fee based on getting the wrong item. I've been trying since I received the wrong item to return it to you and I don't understand why you are giving me such a hard time.I understand (even if I don't agree) that you will not provide a return label so I will pay for the shipping back to you (even though that means I'm paying shipping twice for an item that I can't use) and I'm hoping you will refund all of my money and not charge me a re-stocking fee. I think that this is a happy medium and we can both move on
Regards,
*** ***

Their customer service is okHowever, their return policy and exchange policy is not the greatestPLEASE READ THE FINE PRINT IN THEIR POLICYFor instance, I purchase a concealer and I wanted to exchange it for a different colorThey denied it, stating "makeup is non returnable"However, this is what their policy states on the website - "Hair care, accessories, products and discontinued or clearance units are not returnable - No Exceptions." It is very vague, so be careful!!! Also, their shipping is expensive if you do not order the minimumI've ordered wigs from them in the past and they are not the best quality either

I have been ordering with them for over years and I have never had issueI always get my order in daysGreat company

Hello Ms Smith,
 
Please return unwanted item (s) to:
 
Elevate Style Corp
[redacted]
[redacted]
 
*Return Shipping Not Supplied
*Please print and include attached RMA form
*Tracking Required
*20% Restocking Fee on Refund Requests
*No restocking fee assess on store credit or exchanges + Free Shipping Back to you.
--
Regards,
Elevate Styles Customer Service Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
[redacted]
[redacted]        [redacted]
[redacted]     [redacted]
[redacted]

Hello Ms Smith,
 
Please return unwanted item (s) to:
 
Elevate Style Corp
[redacted]
 
*Return Shipping Not Supplied
*Please print and include attached RMA...

form
*Tracking Required
*20% Restocking Fee on Refund Requests
*No restocking fee assess on store credit or exchanges + Free Shipping Back to you.
--
Regards,
Elevate Styles Customer Service Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
[redacted]        [redacted]     [redacted]

I purchased several wigs from this company last year. When I contacted the company to inform them two of the wigs were not what I ordered and I wanted a refund Elevate Style told me they would have to charge me a 15% restocking fee. I said I had never heard of such nonsense. She said it was because they could not resale the wig, I said that is totally untrue. I said, the packages have not been opened, do you expect me to believe you are just going to throw these wigs in the trash, of course you are not. She said this is their policy, I told her I would never purchase another item from their website and would warn people to stay away from their business because they are full of [redacted] and not an honest business.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello Miss [redacted],The refund was initiated on April 6, 2015.  We sometimes require card authorization when a billing and shipping address do not match.  You are in no way obligated to do those for us as you have declined to do so.  We go to great lengths to verify transactions...

such as your so that we can mitigate fraud.  We ask that you supply Bank Card information so we can contact your credit card issuer directly to make sure the billing address you provided in on file with them before we ship.  In any case we are aware of your refund request and initiated it already and said funds should be available in your account in approximately 3-5 business days.We agree with you that you are entitled to a full refund.Thank you.

Hello [redacted],Not sure why you are escalating this to a Revdex.com complaint.  You were approved for a return and we sent you a shipping label.  What is your reason for not returning the unit with free return shipping.  We cannot offer a refund until you return the unit....

 Please follow through with our agreed upon plan detailed in our email correspondence attached here in PDF.

Please follow normal return procedures.Please be sure to read all terms and conditions.  All items must be brand-new, uncut in resalable condition.
By submitting your RMA request - you agree to all terms and conditions of the Elevate Customer...

Service Policy.Instructions:1) Log-in to your account2) Select Order and Details3) Select Relevant Order4) Select Item (s) to Return5) Type a Reason6) Click Make an RMA Slip7) Allow 24 - 48 business hours for confirmationNO return packages will be accepted without the RMA Authorization and will be refused and resent to you.

Ordered a wig from elevated styles. And had a issue immediately called and spoke to a very arrogant man who was unapologetic for my issue. Will never order from them again. Will go back to [redacted]

Review: "I WROTE A REVIEW ON THEIR SITE EARLIER TODAY AND IT WAS DELETED, BECAUSE IT WASN'T FAVORABLE. I ORDERED A BLACK WIG AND THEY SENT ME A BROWN WIG. I TRIED TO GET RESOLUTION AND GOT THE RUN A ROUND. I ORDERED THIS WIG AND THEY SENT ME THE WRONG COLOR WHEN I TRIED TO GET ASSISTANCE WITH RETURNING IT THEY REFUSED TO LET ME SPEAK WITH A MANAGER AND INSISTED I SEND THEM A PICTURE OF THE WIG TO CONFIRM THAT IT WAS THE WRONG COLOR, WHICH I DID. THEY REPLIED TO MY EMAIL BY SAYING THEY DON'T GUARANTEE COLOR OR QUALITY - SO BASICALLY I CAN ORDER A BLACK WIG AND THEY CAN SEND YOU A RED WIG AND IT'S JUST WHATEVER. I ASKED WHERE IT SAID ON THEIR WEBSITE THAT THEY DON'T GUARANTEE COLOR OR QUALITY AND THEY SENT ME A LINK AND IT DOES NOT STATE THIS ANYWHERE ON THEIR SITE. FINALLY THE PERSON ON THE PHONE STATED THEY WOULD REFUND MY MONEY. THIS WAS AFTER 4 PHONE CALLS AND BEING ON HOLD THE LAST TIME FOR OVER 20 MINUTES TRYING TO REACH A MANAGERDesired Settlement: LOOKING FOR MY REFUND PER THE CSR IN THE NEXT 3-5 DAYS

Business

Response:

Please send back your item for a full refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When I first contacted the company via email as they requested with pictures this is the response and exchange between myself and the company:On Wednesday, August 19, 2015 3:49 PM, Elevate Styles [redacted]> wrote:[redacted] Please refer to Disclaimer for Returning ProductsOn Wed, Aug 19, 2015 at 3:43 PM, [redacted] <[redacted]> wrote:Can you tell me where on your site it states that you don't guarantee color or quality.I received the return label and will be sending this unit back. Will you be sending me out the correct unit as soon as possible?Sent from my iPhoneOn Aug 19, 2015, at 1:46 PM, Elevate Styles [redacted] wrote: Hello Ms. [redacted]Sorry to hear you are not satisfied with the unit.However, we do not guarantee quality or color.We can help you out by exchanging the unit for a darker 1B.Please stand by, we will be sending you a return shipping label shortly.Later this same day I reached out to the company once more trying to speak with a Manager just trying to ensure that once I sent this wig back and re-ordered I would indeed get what I ordered. As I mentioned in my initial complaint I was on hold for about 20 minutes and never got a manager and was told by the the person on the phone that they would refund my money in full and just keep the wig. Email below with my reply to it:--------- Forwarded message ---------From: [redacted] W. <[redacted]>Date: Wed, Aug 19, 2015 at 9:22 PMSubject: Re: Order [redacted]To: Elevate Styles [redacted]So I will be getting $21.79 returned to my card, this includes the shipping.I now I have to look for the right wig on another site.On Wednesday, August 19, 2015 4:45 PM, Elevate Styles <[redacted]> wrote:Hello Ms. [redacted],We will be refunding you in full for this order.You do not need to ship back the unit.Your refund may take 3 - 5 business days.Regards,Elevate Styles Customer Service TeamSo I wrote a review about my experience and they weren't happy with it so I got the following email the next dayOn Thu, Aug 20, 2015 at 6:19 AM, Elevate Styles <[redacted]> wrote:Hello [redacted],We will not be refunding you at this time. No further action will be taken.You can return the item for a full refund.Since I was told I didn't need to send the wig back, I didn't print out the return label which was only good for 24 hours. When I realized this I reached out to the company once again and this was the responseOn Thursday, August 20, 2015 4:30 PM, Elevate Styles <[redacted]> wrote:We are not providing you with a return label any more. You will follow normal return procedures as stated to you numerous times by email and by phone.On Thu, Aug 20, 2015 at 4:29 PM, [redacted] W. <[redacted]> wrote:This return label link does not work. If you can resendPamela

So with all of this said I want to be done with this company and this whole situation. All I want is a FULL REFUND of $21.79 and a shipping label to return this wig to them. They sent me the wrong color wig so I should not be responsible for the shipping cost to me or to send it back. I also refuse to accept this restocking fee that they charge as a result of sending it back. They sent me the wrong wig. I don't want the wig, and I want to get it back to them as soon as possible. I need them to send me the return label. and refund my card in full $21.79Thank you for your time and assistance.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I received the wrong item. I'm sorry that you feel that color is an opinion and not a fact. The bottom line is I ordered a black wig and you sent me a brown wig, that's a fact and not an opinion. I contacted your customer service department again on Friday with the hopes of resolving this matter so that we both can be done with it. The customer service representative that I spoke stated that you refused to work with me due to a review that I wrote that was inaccurate. I asked him to let me know what was inaccurate about the review that I wrote and he began reading the review to me that you also emailed to me. The review is" On Thursday, August 20, 2015 6:24 AM, Elevate Styles <[redacted]> wrote: Customer1 ReviewPublished 39 hours ago Verified orderdissatisfieldI ordered a wig from there, when I received it, it was the wrong color, I ordered a color 2 but it looks like a light light brown instead of a dark brown and the curls on the wig on the website looked way looser and with bangs, I received a wig with really tight curls and no bangs and when I asked to return it, they said I would have to pay for shipping and my refund would be 25% off for restocking fee when it was their fault for selling wrong productsThe problem is this is not my review, I did not write this review, this is another unhappy customer. You are giving me a hard time based on a review that I never wrote. I did write a review based on my experience, and unfortunately my experience wasn't a positive one and based on my most recent conversation with your company I'm still not having a positive experience. I'm sure you want to be done with this as much as I do. I want nothing more than to return your wig to you and just get my money back, all of my money. I should not be responsible for a restocking fee based on getting the wrong item. I've been trying since I received the wrong item to return it to you and I don't understand why you are giving me such a hard time.I understand (even if I don't agree) that you will not provide a return label so I will pay for the shipping back to you (even though that means I'm paying shipping twice for an item that I can't use) and I'm hoping you will refund all of my money and not charge me a re-stocking fee. I think that this is a happy medium and we can both move on.

Regards,

Business

Response:

We do not have anything further to add. Please return the item for a refund.

Review: Elevate Styles advertised a unit that was 20" or 24" in length, but sent one that was 16" in length. The original newsletter email that they sent displayed the longer unit and the photo on the website matched that as well. Upon receiving the unit I noticed that it was significantly shorter than the one photoed. Upon contacting the company, the image on the landing page was changed and the photo from the email link was broken. I had one representative tell me that I received the right unit and sent me a link to another product with the photo I saw for $40+ more of a price. I sent screenshots from my cell phone showing the photo of the one I purchased under a different name and also no information on it being a shorter length than what was photoed.

They apologized for the error and said they would send out the correct unit as soon as they received the incorrectly sent one. I sent it back and the company received the unit 7/13 and as of today 7/25, they've just issued a store credit. No further follow-ups or anything. Since then I have made a purchase using the store credit and would like the remainder returned to my credit card. I would also like the Revdex.com to know about their Bait-And-Switch practice. I was hoping that I could continue my two-year business relationship with this company and it is sad that it comes to a close in this manner.Desired Settlement: Remainder of store credit returned to my credit card in the form of a refund.

Business

Response:

Hello [redacted],Not sure why you are escalating this to a Revdex.com complaint. You were approved for a return and we sent you a shipping label. What is your reason for not returning the unit with free return shipping. We cannot offer a refund until you return the unit. Please follow through with our agreed upon plan detailed in our email correspondence attached here in PDF.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I DID return the unit and per your emails upon receipt of that unit you would immediately send out the one you actually advertised. Instead only a store credit was issued when you received the return with no further follow-up. I escalated to the Revdex.com, because it's the first time I've ever been Bait-and-switched. The issue was via email you agreed to give me the proper unit and after actually turning in the unit you never followed through on that.

Regards,

Business

Response:

Please close this case as the customers has used teh store credit for another purchase. Please confirm cancellation of this Revdex.com request.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have asked for remaining portion of store credit to be returned to my CC and that has not been done. Eddit seemed friendly, but in the conversation we had placed fault on me as if I should've stayed on top of them to reissue the advertised unit. As a customer, it is not my responsibility to make sure that a business' backend teams handle things properly. Even Eddie was confused as to why a store credit was issued citing that "they should have read the email thread".

Regards,

Business

Response:

Hello [redacted],We saw that you returned the unwanted item and then we issued you a store credit. You used your store credit and you purchased equivalent alternative items. We are considering this matter closed.See attachment for clarification.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There's still a positive store credit amount that has not been returned. It's the gap between the 116 amount and the total amount of the store credit. That's the only thing I've been asking you to give me back. I should have a positive store credit amount on my account. I want that refunded to my card.

Regards,

Business

Response:

Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system. Below is a summary:Transaction ID: [redacted]Payment Method: XXXXAmount: USD (4.60)Customer Name: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Message: Order # [redacted] INVOICE # [redacted]

Hi, my name is [redacted], I previously placed an order on 3/16/15 and I have not yet received my order. I contacted customer service to inquire and I was told about an email that was sent to me a while back requesting additional personal information to verify my information as the cardholder. I requested the email be sent to me again and when I received It made me uncomfortable...so I called back to make sense out of the personal information that was being asked of me. Especially, after finding out that a $141.00 had already been removed off my card and my merchandise is being held back until this company receives such very personal information. WHAT...? And WHY? When I asked customer service ([redacted]) he had no answers stating he was just the answering service and couldn't provide me with answers. But when I said " just cancel my order"! He sa id ok...he would and in 20 mins I will receive a confirmation emai. Fishy...please just CANCEL MY ORDER!

Thanks...Ms. [redacted]/Mr. [redacted]Desired Settlement: No hassles...a simple refund and a professional apology!

Business

Response:

Hello Miss [redacted],The refund was initiated on April 6, 2015. We sometimes require card authorization when a billing and shipping address do not match. You are in no way obligated to do those for us as you have declined to do so. We go to great lengths to verify transactions such as your so that we can mitigate fraud. We ask that you supply Bank Card information so we can contact your credit card issuer directly to make sure the billing address you provided in on file with them before we ship. In any case we are aware of your refund request and initiated it already and said funds should be available in your account in approximately 3-5 business days.We agree with you that you are entitled to a full refund.Thank you.

Ordered a wig from elevated styles. And had a issue immediately called and spoke to a very arrogant man who was unapologetic for my issue. Will never order from them again. Will go back to [redacted]

Review: This company has unethical business practice and customer service Representative as well as managers are extremely disrespectful and rude as well as unhelpful. I have purchased three items from this website non of which is a good description of the actual product and customer service give you a hard time about returning the product and hopes that you would just say forget it and keep the items. On the contrary, when you finally are able to return a product you will receive only 40% of what you paid for the product. Even it if the product is unworn New with tags.Desired Settlement: This company has unethical business practice and customer service Representative as well as managers are extremely disrespectful and rude as well as unhelpful. I just want what I paid for the product back.

Business

Response:

Hello Ms Smith,

Please return unwanted item (s) to:

Elevate Style Corp

*Return Shipping Not Supplied

*Please print and include attached RMA form

*Tracking Required

*20% Restocking Fee on Refund Requests

*No restocking fee assess on store credit or exchanges + Free Shipping Back to you.

--

Regards,

Elevate Styles Customer Service Team

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Business

Response:

Hello Ms Smith,

Please return unwanted item (s) to:

Elevate Style Corp

*Return Shipping Not Supplied

*Please print and include attached RMA form

*Tracking Required

*20% Restocking Fee on Refund Requests

*No restocking fee assess on store credit or exchanges + Free Shipping Back to you.

--

Regards,

Elevate Styles Customer Service Team

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~