Elevated Management Group Reviews (%countItem)
Elevated Management Group Rating
Address: 203 Rio Grande Blvd NW Ste 3, Albuquerque, New Mexico, United States, 87104-1433
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+1 (505) 336-9020 |
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This company is excellent! From their market knowledge to their friendly agents to their professional maintenance crew, these guys are the best in the business! 10/10 would recommend!
What can I say?? I'm just blown away by Elevated Management! They really took care of me while I was looking for a place to rent, and they continued to take care of me the entire time I was their tenant! I have nothing but good things to say about their entire team, and I'm going to recommend them to everyone I know! Thanks, Elevated...you rock!!!
They have the best customer service and respond to emails quickly and service
Great company, very professional. Staff was all very helpful, from the leasing agents to the office staff even the owner. Maintenance has always been very fast to fix repairs and friendly when they are out at our unit.
Amazing group very helpful there all bad. Helped me find a nice little casita.
Thank you Mariah. We love having you as a tenant.
They are slum loards who take advantage of people. They won't fix things to code and their office staff is unprofessional.
It is really unfortunate that you took it upon your self to move out in the middle of the night and completely trash the house. Regardless of your opinion on the management this is not your house. Breaking all the windows and doors, leaving a 55 gallon drum of highly explosive ethanol in the front yard, not to mention leaving trash inside and outside of the home and destroying the beautiful landscaping. We will be pursuing legal action against you including slander.
This management group has been a nightmare from the very beginning. They continued with eviction procedures even while under COVID, fined us for not paying rent when we had paid rent early, and generally harassed us the entire time we were trying to move out. We had to get a lawyer to keep them from further treating us poorly. It was such a hardship while dealing with Corona. I found out that they also ran off other tenants on my block. Beware of renting with this company.
I lived in some apartments called the Vista Del Oro unit #*. I had been waiting for my deposit only to find out I am not getting my deposit and being charged $85. I was charged $377 for carpet cleaning and $107 for normal cleaning. This is a ridiculous unreasonable amount for carpet cleaning and normal cleaning. I cleaned the apartment from top to bottom when I left and the carpet was new when I moved in and still in like new condition when I left. There were no stains or anything else wring with the carpet that would require a $377 cleaning.
Hello,
It is unfortunate that tenants don't clean the units to move in ready condition upon move out. He did tell me he did not clean the carpets or floors upon move out and and professional was hired to handle it accordingly. The law requires that tenants return the unit (less wear and tear) in the condition that they received it.
At this time, the charges are legitimate and there is nothing we can do.
The unit was left clean. It does not cost $377 to clean a carpet that was new when I moved in and there wasnt a single thing wrong when I left not even a stain. $377 is a rediculous amount of money especially that the only carpet in the place was in the bedroom which was also a small bedroom. Tenants are being taken advantage of. You can call any place and get quoted for a carpet clean for under $100. Again getting taken advantage of on a unrealistic price.
I was a co-signer on a lease for my daughter for an apartment. The original property manager was Berger B, they were responsive with any inquiries and we had listed several minor concerns upon moving into the apartment which we did not want to be billed for upon leaving. In the past we received a full refund on our deposit when renting with Berger B. During the course of the lease the owner changed to Elevated Management and so did our experience. Suddenly the response to repairs was slow, our ability to communicate was met with slow and inadequate responses. Prior to completion of the lease term we sought to move to another property. We vacated the property a month prior to the lease and used the month to thoroughly clean the apartment. We had the carpets cleaned, the oven and refrigerator cleaned, pruned plants in the courtyard, and left the apartment in move in ready condition. The only repairs were the minor ones we had inherited and two holes where on of the two closet rod had been and had fallen off. I was willing to incur that particular cost, however, on the day of the walk through to vacate our apartment the keys were collected from us and no walk through occurred. I had taken the day off work for this and while every other property we have rented I walked through with the company and discussed any items of concern I was denied this opportunity. The gentleman and woman who met me there said that is not how they did business. I left and felt extremely intimidated and uncomfortable with this and subsequently returned. Their response was that I could take pictures and as they stated this they were standing with the apartment door open ready to exit. I now regret that to be polite and not seem pushy, I did not in fact take any pictures as the apartment was in pristine condition save the aforementioned items. I received a check within the stated 30 day period for less than 20% of my deposit. A letter enclosed with the check stated if I had any questions about the amount I should call Karie T to discuss the matter. The letter contained copies of Home Depot receipts for unspecified repairs. The receipts included light bulbs, paint and other items. I had no way to correspond the items to anything that did or did not exist in the apartment. Thus began my daily phone inquiries. I called daily for almost eight weeks. No one returned my calls, I attempted to set an appointment either by phone or in person and even stated I would come to their office and sit until someone had time to meet with me and I never received a return call. After a frustrating phone call where I stated I was going to consider what options I had available to me because no one had returned my phone call in 8 weeks I received an email stating they would no longer accept my daily phone call and all communication must take place over email. Thus began my email inquiries. To date I have not received a response to any of my emails either. I seek negotiation on my inquiry tying the charges to my deposit to specific repairs, as well as credit on items that would be considered normal wear and tear, such as light bulbs or any other unspecified repairs I can not surmise from their billing. These are all required under the provisions of NM tenant laws. Further inquiry would reveal that we were a tenant in good standing with no late payments and who have received full refunds, or concurred with any deductions from other property management companies in the past.
Hello,
This is the first communication that I have received regarding this matter. Unfortunately, the unit was not left in a clean, rentable condition. The unit had to be cleaned and we have provided the move out deposit accounting and other docs required by law. We are not inclined to refund any money to the tenant becuase we do have proof the unit was not cleaned upon move out.
We have had nothing but issues with Elevated Management since day one. Elevated refuses to accept any responsibility for anything they do - they are only out to get more money from those less fortunate.
Day one we were supposed to move in - no one was there to give us our keys. We had just driven 30 hours with our dog and they agreed to meet us on that specific day yet after numerous calls/texts/messages no one replied, we were forced to buy a hotel for the night for $100. After telling them this when they FINALLY got back to us, there was absolutely no 'sorry' or any kind of remorse, they just blamed it on us. And of course we didn't get our money back for the hotel. That put a bitter taste in our mouths.
When we were finally able to move in we realized that 1. A/C was broken, 2. no screens on windows, 3. no drip pans for stove. We told them the A/C wasn't working and they told us they would charge us $160 to come look at it. Seriously? Shouldn't you have checked this before we moved in? This was not a move in ready apartment! Nonetheless, all of this was finally fixed within a few weeks, after lots of follow up.
Next major thing was that we started to notice mold. A LOT of mold. I already am in bad health and this was exasperating all of my symptoms. We sent in a work order and did not hear back from 2 weeks after I sent in ANOTHER work order about it. Karie of course came up with all sorts of reasons as to why the mold was our fault (after she finally decided to realize that it really was mold - she tried to tell us that she thought it was FOOD on the ceiling). She had her maintenance men come out and spray Kilz on our ceiling, and a few days later the main maintenance man came out to take a look and realized there was mold in EVERY SINGLE ROOM. It was everywhere and he knew it was bad so he called Karie (he was in our home and we could hear him fight with her and try to tell her how there was a lot of mold, I'm sure she was protesting). and he decided to paint more Kilz to try to help. They never called a mold remediation company or had any kind of professional inspection done. We can now see the mold coming back.
The final straw was when we were getting our heat turned on and the workers informed us that we didn't have a gas meter (heat is gas run). We called the gas company to find out what the situation was and they informed us that management had removed the meter in 2017 and never put a new one in. Gas company told me I couldn't do anything about this, it was entirely the managements problem to get the meter installed and that in fact it is illegal for them to let us move in without having a gas meter if they knew our heat was gas run. We spoke to Elevated about this and of course Karie blames us (yet again) saying it was our fault because we never put the heat in our name. We couldn't have put the heat in our name because there was no meter, duh. We spoke to multiple lawyers to get advice about all of this, sent over the emails and lease agreement and everything we had and we were told me needed to get out ASAP. We have sent a letter to Elevated letting them know of their illegal actions (and inactions) and we have requested our deposit back in full. We intend to take them to court if this is not done within a timely manner (30 days from move out). Katie responded as she always does, blaming us and taking absolutely no responsibility. She did not even address any of the problems at hand. We are so happy to be leaving our unit legally and cannot wait until we never have to talk to that woman again. She is the most unprofessional condescending person I have met.
It is unfortunate the that tenant had issues. They missed 2 scheduled appointment times to receive keys. We cannot always accommodate rescheduling. There was no mold as the tenant stated. It was dust from the laundry room fan and in the bathroom is was mildew from not opening the window or turning on the fan. Both are tenant responsibilities. We did have 2 professional home inspectors go out to the property and they did not find any mold. The tenant failed to switch over the gas upon move in. That is in the lease and the tenant breached the lease by not switching that over.
The tenant broke her lease and was charged a termination fee. This is in the lease as well.
We have to stand firm on our lease agreements as that is set forth by the property owner. Elevated does not have any leeway in making decisions to waive termination fees for breach of leases.
Complaint: ***
I am rejecting this response because:
As you can see, Elevated Management Group continues to deny any wrongdoing and this does not surprise me as my lawyer has told me many times that he can tell EMG is completely in denial and refuses to accept responsibility for anything. You can see this pattern by looking at everyone else's complaints as well. I did not expect anything different. Though I know EMG will continue to deny everything, they know that we have all of the evidence that everything we have claimed is correct. We have evidence that they did not set us up a gas meter, evidence they did not show up for our meeting for the keys, evidence that their was mold on the ceilings. Again, I know they will not accept responsibility because of their lack of professionalism, I just want everyone to read this and learn how terrible they really are and to know that you should never work with EMG and share this with as many people as you can that this is a terrible company.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
HELLO, I AM REACHING OUT TO YOU FOR SOME GUIDANCE ON HOW TO HANDLE THIS VERY CONCERNING SITUATION MY FAMILY IS GOING THROUGH WITH ELEVATED MANAGEMENT. THE MOST RECENT SITUATION WE ARE DEALING WITH HAS TO DO WITH THE LACK OF RESOLUTION PERTAINING TO OUR PLUMBING SITUATION. OUR HOUSE HAS BEEN WITHOUT RUNNING WATER IN BOTH OF OUR BATHROOMS FOR 6 DAYS NOW. ONLY ONE TOILET WORKS AND THATS BECAUSE THE REPRESENTATVIE AT *** PLUMBING HOOKED UP A THE HOT WATER LINE FROM UNDER THE SINK TO THE TOILET, WHICH ALOOWS IT TO BE FUNCTIONAL (NOTE HE DID THIS WITH NO INSTRUCTION FROM ELEVATED MANAGEMENT, BUT OUT OF THE KINDNESS OF HIS OWN HEART TO HELP OUR FAMILY HAVE A WORKING TOILET. ELEVATED MANAGEMENT SENT OUT THIS INITIAL PLUMBER (*** PLUMBING) ON 10/11/89. THEY WERE UNSUCCESSFUL DETERMING A RESOLUTION, AND STATED THE ***$ LIMIT ELEVATED MANAGEMENT GAVE THEM HAD BEEN REACHED AND NO RESOLUTION COULD BE DONE. ELEVATED THEN TOLD US! TO CONTACT THE CITY OF ALBUQUERQUE IN HOPES THAT THEY WOULD BE ABLE TO FIX OUR ISSUE. CITY OF ALBUQUERQUE CAME OUT 10/12/19 AND STATED THAT IT IS AN ISSUE WITH THE HOUSE PLUMBING AND THE MANAGEMENT COMPANY WAS RESPONSIBLE. DID NOT HEAR BACK FROM ELEVATED MANAGEMENT UNTIL 10/15/19 STATING THAT A NEW PLUBER RUBEN (NO COMPANY NAME OR CONTACT INFO PROVIDED) WOULD BE CONTACTING US FOR ACCES TO THE HOME. HE CONTACTED MY WIFE, ONLY TO REQUEST PICTURES OF THE SINKS AND BATH TUBS. THIS IS ONLY THE MOST RECENT ISSUE. WE WERE GIVEN AN UNUST 7 DAY NOTICE, VINDICTIVELY FROM KARIE ***, FOR WEEDS IN THE FRONT YARD THAT WERE PRESENT ON THE MOVE IN DATE. THE REPRESENTATIVE SHE HAD GIVE US THE KEYS THE DAY OF MOVING IN HAD PROMISED AND SET THE EXPECTATION THAT THOSE WEEDS, AMONG OTHER THINGS (HOLE IN THE WALL, MICROWAVE BROKEN, STOVE NOT WORKING PROPERLY(, WOULD BE FIXED. ALL BUT THE WEEDS WERE DONE, WE WERE THEN GIVEN A 14 DAY NOTICE FROM THE H.O.A. REGARDING THE WEEDS. WHEN DISPUTING THIS WITH KARIE AT ELEVATED MANAGEMENT, SHE GREW CONDESENDING AND STATED, "YOU KNOW WHAT, IM JUST GONNA GIVE YOU A 7 DAY NOTICE, IF YOU GET ANOTHER ONE YOU WILL BE ASKED TO LEAVE THE PREMISIS. TODAY IS 10/16/19 AND MY 3 KIDS HAVE NOT BEEN ABLE TO SHOWER IN THEIR OWN HOME FOR 6 DAYS NOW. KARIE SHOWS NO EMPATHY, OR CONCERN WITH GETTING THIS ISSUE RESOLVED IN A TIMELY MANNER AND IT IS VERY STRESSING TO OUR ENTIRE FAMILY. WE HAVE LOST WAGES TO THE ISSUE HAVING TO BE AT THE HOME WHEN THE PLUMBER ARRIVES.
PLEASE GIVE ME A CALL BACK WITH ASSISTANCE AND RECOMENDATIONS ON HOW TO ADDRESS THIS. THANK YOU.
Unfortunately, the cold water did stop running to the bathrooms. Within hours our plumber was at the unit and they ended up running hot water to the bathrooms so they have had a way to flush toilets and take showers. They were never without cold water for more than a couple hours. There has never been a time where they were without water. We have had to plumbers at the property and they are having to cut open the walls today to figure out the issue. This a freak issue that no one has ever heard of. Elevated Management and the owners are working very hard to fix the issue. At this time, we have fully complied with all laws and time-frames for repairs. We are not offering the tenant a break of contract at this time. He has already had 2 lease violations and we feel he is harassing us. We have had to call the police on him before for coming to our office and physically threatening me.
We will continue to move forward with the repairs as scheduled.
Complaint: ***
I am rejecting this response because: THAT EXPLANANTION OF OUR SITUATION IS ACTUALLY INCORRECT. I AM NOT SURE IF KARIE WAS MISINFORMED, BUT LET ME REIDERATE.
WE ONLY HAVE HOT WATER RUNNING IN THE RESTROOMS SINKS. THE SHOWERS DO NOT TURN ON AT ALLAND HAVE NOT SINCE 10/11/19 EARLY MORNING.
*WE HAVE HAD NORUNNING WATER IN BOTH SHOWERS FOR 7 DAYS NOW, KARIE INDICATES IN HER RESPONSE THAT WE HAVE BEEN ABLE TO SHOWER WHICH IS *INCORRECT. EITHER SHE IS MISINFORMED, UNDER THE WRONG INPRESSION, OR MISREPRESENTING THE SITUATION. KARIE SENT OUT *** PLUMBING WITHING HOURS YES, HOWEVER NO RESOLUTION WAS MADE THAT DAY 10/11/19, OR ANY DAY SINCE.
SCOTT FROM *** CAME THE FOLLOWING DAY 10/12/19, OFF HOURS AND UNPAID BY ELEVATED MANAGEMENT TO, AS A COURTESY TO US THE TENNTS (NOT RESUESTED BY KARIE OR ANY ELEVATED MANAGEMENT REP, TO HOOK UP ONE LINE FROM THE GUEST BATHROOM SINK TO THE TOILET SO WE AT LEAST HAVE ONE RUNNING TOILET(WE HAVE HAD ONLY ONE RUNNING TOILET FOR 7 DAYS, TODAY IS 10/17/19) SINCE SCOTT RAN THE HOT WATER LINE(THE ONLY WORKING LINE IN THE BATHROOM) THAT SINK HAS NO RUNNING WATER AVAILABLE BECASUE THE HOT WATER LINE IS HOOKED TO THE TOILET AND THE COLD DOES NOT WORK AT ALL.
*THAT IS THE ONE AND ONLY LINE RAN BY SCOTT, UNPAID AND UNREQUESTED BY ELEVATED MANAGEMENT.
*OUR MASTER BATHROOM HAS ONLY HOT WATER IN THE SINK, AND ZERO RUNNING WATER TO THE SHOWER. SAME SITUATION WITH THE GUEST BATHROOM.
*BOTH SHOWERS HAVE ZERO FUNTIIONING WATER, AND HAVE NOT FOR 7 DAYS NOW, SINCE 10/11/19 A.M. WE DO HAVE VIDEO PROOF SHOWING ZERO WATER COMING OUT WHEN TURNING ON THE WATER IN BOTH THE MASTER BATHROOM SHOWER AND GUEST BATHROOM SHOWER. I AM NOT SURE HOW KARIE CAN STATE CONFIDENTLY THAT WE ARE ABLE TO USE OUR SHOWES, AND *** PLUMBING RAN LINES TO BOTH TOILETS FROM SINKS FOR FUNCTIONALITY, WHEN IN FACT THAT IS NOT *TRUE. WE HAVE SEVERAL MESSAGES FROM CARIE AS WELL AS VOICE RECORDING OF HER BEING EXTREMELY CONDESENDING, RUDE, AND VINDICTIVE TOWARDS US, HER CLIENTS.
TO RECAP OUR SITUATION AS IS AT THE MOMENT
*GUEST BATHROOM - NO WORKING SINK, TOILET LINE RIGGED TO SINK LINE FOR FUNCTIONALITY, NO RUNNING WATER TO SHOWER
*MASTER BATHROOM - HOT WATER ONLY IN SINK, NO WORKING TOILET, NO RUNNING WATER TO SHOWER
THIS IS ADDITIONAL INFORMATION I WAS UNABLE TO PUT IN MY INITITIAL RESPONSE TO ELEVATED MANAGEMENT'S EMAIL REGARDING MY COMPLAINT.
*SHE STATE IN HER EMAIL THAT WE HAVE HAD 2 LEASE VIOLATIONS(WHICH IS NOT THE CASE, I DID EXPLAIN THAT SITUATION REGARDING THE WEEDS IN MY COMPLAINT. *WE RECIEVED A 14 DAY NOTICE FRO THE H.O.A REGARDING WEEDS THAT WERE PRESENT ON THE DAY WE MOVED IN AND PROMISE BY ZACH, AN ELEVATED MANAGEMENT REPRESENTATIVE , THAT THEY WOULD TAKE TAKE OF, AMONG OTHER THINGS NEEDING TO BE DONE WITH THE HOUSE (MICROWAVE, DRYWALL WORK, STOVE).WHEN DISPUTING THE PROMISE MADE BY ZACH WITH ELEVATED ABOUT THE WEEDS (AND ZACH'S LACK OF PROFESSIONALISM), KARIE GREW CONDESENDING AND STAED SHE WAS JUST GOING TO GIVE US A 7 DAY NOTICE, WHEN IN REALITY HER COMPANY SET THE EXPECTATION THE WEEDS WOULD BE TAKEN CARE OF, THERFOR THE 14 DAY NOTICE FROM THE H.O.A SHOULD NEVER TAKEN PLACE, LET ALONE WE BE HELD RESPONSIBLE FOR THEM, THEREFOR LIABLE TO RECIEVE A 7 NOTICE FROM ELEVATED MANAGEMENT. *ALSO, HER STATING SHE HAD TO CALL THE POLICE ON ME WHEN I DID GO DOWN TO THE OFFICE TO DISPUTE THE EXPECTATION SET BY ZACH AND UNPROFESSIONALISN HE DISPLAYED ON THE PHONE, IS A COMPLETE LIE!!! I HAVE AN ADUIO RECORDING OF THE ENTIRE CONVERSATION WITH HER WHILE I WAS IN THE OFFICE, PROVING AT NO POINT DID SHE EVER ASK ME TO GET OUT, CALL THE POLICE, OR ME "PHYSICALLY THREATENING HER"*** I AM BAFFLED AT HER HABITUAL NATURE OF LYING!! IT ACTUALLY PROVES HER CONDESENDING NATURE AND EVEN BELITTLEMENT OF MY FAMILY'S INCOME. SHE SEEMS TO THINK LYING IS ACCEPTABLE AND IT IS RIDICULOUS!! SHE HAS MADE FALSE CLAIMS SEVERAL TIMES (ON GOOGLE REVIEW, AND NOW WITH THIS COMPLAINT RESPONSE) AND I HAVE PROOF ON AT LEAST TWO INSTANCES (AUDIO RECORDING OF OUR CONVERSATION IN HER OFFICE AND VIDEOS OF SHOWERS NOT HAVING WATER FOR 7 DAYS NOW). IF THERE WERE TO BE RESEARCH ON ACTUAL POLICE RESPONSES DUE TO HARRASSMENT YOU WOULD SEE THERE IS NONE! NO PHONE CALL, NO REPORT, BECAUSE IT NEVER HAPPENED!IF YOU NEED THE AUDIO RECORDINGS AND VIDEOS I AM MORE THAN HAPPY TO SUPPLY THAT EVIDENCE SINCE SHE MADE IT A POINT TO TRY AND DEFEMATE MY CHARACTER BY LYING ABOUT INSTANCES. I AM BAFFLED AT HER HABITUAL NATURE OF LYING!! AND IT MAKES IT IMPOSSIBLE TO TRUST HER AS MANAGER OF MY FAMILY'S HOME AND LIVE COMFORTABLY. THE PHYSICAL AND MENTAL STRESS WE ARE ENDURING BECAUSE OF HER ACTIONS, BOTH PERSONAL AND PROFESSIONAL, ARE UNBAREABLE AND WE SHOULD NOT HAVE TO EXPERIENCE THIS DETRIMENT WITH AN ACCREDITED BUSINESS.
Unfortunately, we are only the middle man. We take our directions from our owners. The tenants have everything they need at this time and we are in full compliance. It is just an unfortunate that the property is having issues.
Complaint: ***
I am rejecting this response because: WE HAVE NO RUNNING WATER IN BOTH OF OUR SHOWERS AND ONE WORKING TOILET, AND KARIE SAYS "WE HAVE EVERYTHING WE NEED"? I DO NOT UNDERSTAND HOW THIS TYPE OF BEHAVIOR IS OKAY FROM AN ACCREDITED ORGANIZATION. WILL I BE CONTACTED BY A CASE MANAGER REGARDING THIS ISSUE?
I just spoke to the plumber and he assures me that the customer is not telling the truth that they have running water in all areas of the house. He personally tested it with them.
Complaint: ***
I am rejecting this response because: THIS IS NOT GOING ANYWHERE, I WOULD LIKE TO REQUEST THIS CASE BE REVIEWED FOR POSSIBLE ARBITRATION MEDIATION. WE HAVE AND CAN PROVIDE PROOF THAT WHAT WE ARE STATING IS CORRECT AND ELEVATED MANAGEMENT IS FALSELY RESPONDING WITH LIES AND ACCUSATIONS. I WILL BE CONTACTING THE ATTORNEY GENERAL FOR GUIDANCE, AS WELL AS THE REAL ESTATE COMMISSION FOR ASSISTANCE.
THIS VIDEO WAS SHOT 10/20/2019. THIS IS THIS ACTUAL DATE OF THE PLUMBERS COMING OUT TO CUT INTO THE WALL TO FIND THE ISSUE. WHICH IS EXACTLY WHAT HAPPENED. THERE WAS SOME SORT OF PLASTIC PIECE CLOGGING THE LINE WHICH THE PLUMBER DID FIND AND I HAVE ATTACHED PHOTOS OF IT. I ALSO ATTACHED A VIDEO WITH THE PLUMBER TURNING ON THE GUEST BATHROOM SHOWER SHOWING NO WORKING WATER PRESSURE. DURATION WAS 10/11/2019 UNTIL 10/20/2019 THAT MY FAMILY COULD NOT SHOWER AT HOME AND SHARED ONE WORKING TOILET.
The plumber completed the repair as the tenant stated. The wall repair will be completed on Wednesday and painting on Friday. The plastic piece in the pipe was something no one knows hwo it go there and no one has ever seen before. This is fraud and harassment and had to be stopped.
This is continued harassment. The freak issue was repaired in a timely manner. As of last Friday all the drywall and painting was completed. At this point we have no other maintenance requests to complete. If the tenant has any other maintenance issues they need to follow the proper procedures for requests.
A rental property was advertised. I was charged the application fee of $***, I then asked if I could see the unit. I was told yes, but I had to pay the deposit. Which I would have done, had not I been told there are other people whom also had been charged the $*** fee that they could take it. I was the first applicant, paid my fee, asked to see the unit Tomorrow ***. Then was told sure, but since I will not pay *** up front sight unseen. They will give it to someone else if I don't pay.
I asked for my refund of $*** and was told no because they ran my background.
The applicant was approved. Our applications fees are $*** non refundable. She then asked to see the unit and we said, of course. We did just let her know that there is a pending application that came in after hers and that if they decided to take the unit her application fee was not refundable (this is disclosed when she applies). We cannot hold a property with out a signed lease or a deposit. We never asked her to pay a deposit in order to see the unit.
This company only responds when you give them money but I am still waiting for my deposit 35 days after turning in my keys with no response. I have left messages and got not a single phone call back. I was hoping that this was good management company but I guess not. Do not rent our have this company manage your properties. I am sure now with a bad review they are gonna remodel the apartment and say I caused the damages after living there for 2 months. Good job ripping off honest working people.
After Finally speaking to Karie I still have no chance of getting my deposit back. I followed the process of giving a written 30-day notice and paying a month and a half rent for breaking my lease. Karie then states she mailed out a letter stating what was charged with my deposit to my address that I just moved out of. I had all my mail fowared and I have yet to see this letter. I just read my lease and did everything it says I need to do to break my lease but she stoped answering my messages because she is in the wrong.
From there lease 1. Honesty and reasonable care and ethical and professional conduct;. FAIL FAIL FAIL
I was previously renting a house in Albuqurque NM from Elevated Managment and during the application process and initial move in this company was great. Karie and Jacob were both my points of contact and they were very prompt in their responses and quick to get me into the house. After that, I had a question about a paper bill I received that should I had been paying through the portal. The initial response was, okay I will look into this and get back to you.. Well that never happened even after following up.
Due to personal reasons, we had to relocate and therefor had to break the lease. Rather than breaking the lease we did instead a Lease transfer after getting approval to do so from Elevated Managment. We went through the work and found new tenants and walked them through the process. There for a couple people (3 I believe) that were going through the process the first couple didn't work out however the 3rd did. Through this process I tried to do as much as I could and turned to Karie when it was time for the backend stuff as her team was unresponsive. She then charged me $100 to do this... saying it was a lot of work.. yet there was no way for ME to process applications. Throughout all of this I was treated very poorly and given the least amount of information possible in ALL emails and in addition wouldn't even get all questions answered therefor I had to continue emailing just to get correct answers to ensure I was doing the proper steps. After moving out I emailed in regards to our deposits (as we found new tenets) and at first didn't hear a thing.. I then followed up and was told the deposits would be deposited but it can take up to 30 days.. Here I am a couple months later.. Still no house deposit OR pet deposit in my account. Today I tried to follow up via email and I am assuming I have been blocked because it keeps giving me a message saying (This email conversation thread has expired. Your message will not be delivered.) On a brand new email thread.. So at this point I am taking further action and Revdex.com is my first step. I am incredibly frustrated and have all the screenshots of said conversations.
Hello,
I was very surprised to see this. I was overly nice to them and let them break their lease for only $100 instead of several hundred. I very quickly cut their check and it was mailed on 6/24. I have since reached out to them asking them to cash the check. We are trying to close out the bank account. I had no idea that there was any issues as they have not contacted our office. The lease does say that if we do need to stop payment of the check there is a $35 stop payment fee. However, the tenant must reach out to our office first. This is a classic case of the tenant failing to communicate with us. All she had to do is call or email.
Complaint: 13713605
I am rejecting this response because:
Although they claim they have reached out multiple times via text neither my fiancé or myself have received any text messages. We are still trying to find the check. After receiving the response via Revdex.com from Elevated managment I reached out to Karie and went back and forth a couple of times and when I was told they sent messages to our phones I asked which phone numbers (on July29th) and have yet to hear anything. Although the response read “this is a classic case of the tenet not communicating with us” ... I have been in communication with them so this is more the classic case if the tenant trying to communicate but not getting information or assistance when needs. In addition I would just like to state(and again I have screenshots) that $100 fee was not for lease transferring.. that was because I was asking questions and it was becoming “too much work” but yet I should have been happy she was only charging me $100 for helping me because she charges most people a lot more for work.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
The tenant did not respond to my question. The check was cut per NM law. If she needs up to stop payment and reissue there is a fee of $35. That is also in the lease. She did not tell me whether she wants us to stop payment and reissue. I cannot do anythign until she reponds. It appears tenant is upset for some other reason. I am confused on the hostility. We were nothing but pleasant and very forgiving. I now know I should have just charged her the full termination fee instead of working with them. No good deed go unpunished.
Yes, I am marking as resolved and leaving the review up as they have still been incredibly aggressive and hostile towards myself and my family.
The worst experience I've ever encountered. Its all ghetto, the agent karrie was extremely Rude, unprofessional, she definitely has a problem handling customers and cant handle pure pressure. I am very dissapointed in her character. Definitely not a good place to live. Like I said its all ghetto even the whole surrounding area. UNsafe.
Its unfortunate that her application was denied. Owners set certain criteria and all tenants have to meet that criteria.
What application is she talking about. ? I was just going for a tour. Not only is she rude but she certainly is a lier. I would like to see the application she's talking about. I hope her boss is seeing all of her lies.
Elevated Management Group became our property manager after a couple months living at the property. The experience with them started off bad from the beginning. The owner Karie started sending us statements showing we owed a balance of $411.68 for Last Months Rent (LMR) charge. She kept sending me statements telling me to figure it out which should be her job. After going through the statements I saw that she did not show the $411.68 that I paid the prior property manager for LMR. After a couple months this was finally corrected. Every other month or so she would send or post a late rent payment notice on the door. I paid my rent on time every month and would have to send her the proof. Sometimes the late fee would be removed and sometimes it would stay on there for months. I have documentation of emails to her asking to remove them with no response from her. I gave my 30 day notice to move out the first of January. The LMR was paid upfront and again I got a notice on my door for not paying the rent. I moved out on January 18th, 2019 and spent the last couple weeks cleaning the place. I have a $600 deposit that was due to come back to me. When we did the walk through for the move out inspection I could not find my paperwork for the move in walk through and they did not have it either. I showed them things that were messed up upon moving in. I did not steam clean the carpets because she had called me a few months after taking over the property and asked about the condition of the carpets; I told her they had some stains and it did not appear to be new carpet in the place. At that time she told me they would probably be replacing it. Side note as we saw other people move out around us each place had new carpet put into it. A couple days ago I received a letter in the mail from her stating she used our whole deposit on fixing things in the place. It does not break down what was fixed. Since moving into my new place I found my walk through papers and called Absolute Property Management (prior rental company) to see if they have pictures for when we moved; mine were in a phone that was stolen. They are in the process of helping me. Karie at Elevated Management Group will not return my phone calls and discuss this matter. I am in the process of speaking to renters assistance and rights.
The tenant did not leave the unit in move in ready condition. There was paint that had to be done. The carpet had to be replaced because the dog was lifting its leg in the hall way. There were multiple repairs and cleaning. It is unfortunate that they did not take proper care of the unit.
Complaint: ***
I am rejecting this response because: I have the photos from Absolute Property Management the company I signed a lease with in the first place. After viewing your Reviews & Revdex.com complaints I would have never gone with your company. I have the walk in checklist and you will not return my calls or respond to email or text to meet me at the apartment and show me what $600 was used for in repairs and I’ll show you what was damaged when we moved in. Speaking with the renters association they stated there is natural wear and tear like painting after a tenant moves out for pictures, small holes in the wall, ect. I will not consider this resolved and will pursue further if I do not hear from you.
Regards,
***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
I do not choose to respond to threatening phone calls. If someone would like to speak with me in a professional manner I am happy to speak with them. Email is the best way to communicate. Yes, normal wear and tear was considered. I did not charge the full amount for repairs. Letting your dog lift it's leg on the =walls and carpets is not normal ear and tear.
We will not pursue the $43 balance that is due to us but we will not refund any money back to the tenant.
Complaint: ***
I am rejecting this response because: A person tends to get very aggravated after calling someone that never answers or calls back. Threatening I don’t think so, but it seems to be a problem of yours according to your complaints calling people back or hanging up on them. I have emailed you over and over, I have proof that you have an automatic reply that you are busy all the time and when you say you’ll get back to people when you’re back in town you don’t. I tried from October 2018 until I moved out in January 2019 to get a late fee removed. No response. You have mentioned twice about my dog peeing in a corner of the carpet; your one complaint about me and it was a tea cup chihuahua that weighed less then a pound. We would clean it up when she had an accident. It did not smell when we moved out. Honeslty you think this is a reason to keep a $600 deposit when you planned to on replacing the carpets anyways. You can say that you didn’t all you want but you and I know you called me and that every apartment that has a move out over the year after you called me had the carpets replaced. You can tell just by your reply’s that your not trying to resolve this, so I will do what I need to do.
Regards,
***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
I have lived in the house for three years and I gone through pipes leaking for years and nothing was done until mold was bad. The city came out saying there was to much water being used. Now for the passed 2 days I have been left with a hole in my mater closet leaking water. I was told that it won't be fixed until Wednesday. My clothes are on my kitchen table because I have no other place to put my stuff. I called the company to let them know that the Roofer company came and left the roof insulation exposed in my closet. The Company did nothing because the roofer never came back to fix it. My closet smells like dirty water and mold. I have children and I don't need them getting sick.
Hello,
We understand the frustration of having a roof leak and other issues while living in a older house. NM rarely gets rain like we have had this year and many roofers have been overwhelmed. Our roofer went to 7 houses on Tuesday to assess damage. No roof can be repaired while wet, roofs must dry out in order to make repairs. Roofers also must prepare schedules. It is not as easy as a one day turn around. As a management company we also have to work with the owner to get approval for repairs over $200 and many owners are trying to make insurance claims. This takes time and it is out of our control. It is important to understand the process of how repairs and decision are made in time where repairs can be significant.
The tenant is not in any danger and we have started the process. The law allows time for significant repairs to be made and we are working diligently with our team to ensure the fastest repair possible.
Thank you.
Elevated management leased my home within 2 weeks of listing. They carefully screened applicants and found a responsible tenant who has taken wonderful care of my home over the past 16 months. Maintenance requests have been addressed promptly and completed to the satisfaction of myself and tenant. I have referred this company to several friends and recommend highly them.
Thank you taking the time so share your thoughts. We always strive to be the best we can be.
Elevated Property Management failed to uphold terms of their contractual agreement on managing my rental property. Failed to provide invoices for repairs charged as made to home, failed to communicate in a timely manner and respond to concerns and questions regarding billing issues. Management company has failed to clearly account for funds provided for home repairs, outrageous labor billing for lightbulb repairs and doorstops charged to homeowner without a proper invoice. Property manager was unprofessional and became defensive when asked to provide invoices. Homeowner has asked to break current contract due to unprofessional and possible fraudulent behavior. Property manger refuses to resolve contract without additional fees.
Elevated Management has fully complied with all terms of the management agreement. We stand behind out service and have tried to reconcile terms with the owner. They have been unruly to deal with on multiple occasions. It is unfortunate that we were not able to work through any misunderstandings. We will be terminating our contract with the owner on April 26th per their 30 day notice. I have clear documentation that every invoice was sent to the owner. I have clear documentation that the owner approved every penny that was spent on the repairs. I have attached as many documents as possible.
Please feel free to contact me for more documents.
Complaint: ***
I am rejecting this response because:These invoices were not previously provided and have never been available in the Elevated Owner’s Portal. After the complaint was filed thevinvouces suddenly appeared. I’m not sure why they were withheld previously if the company’s monertary practices are legitimate. The property management was unprofessional in management practice, failing to respond in a timely manner, sending mixed messages and contradicting information. The property manager was rude, aggressive and argumentative, failing to return phone calls. The property manager instructed us that they did not provide estimates for repairs per her repair people even though she had previously. She sent an invoice for another homes carpet repair with an incorrect addressed labeled, stating it was easier for her to send invoices in the way that allowed the error. We cannot continue the contract in good faith, the propert manager has not acted as a professional and has not upheld her end of the contract. We are out of state, I am deployed overseas and this woman saw it fit to take advantage of a military family. This is dispicable!
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
We just recently moved in, and so far I am in love with my townhouse. Coming for a very poor management company to this company for my rental, thus far, has been fantastic. Total upgrade! Elevated management had been attentive and responds quickly. The few issues that I had upon move in, maintenance replied and arrived within a reasonable amount of time. He made sure to explain and relays information promptly. Lincoln has been amazing. Pleasant and easy to work with. Brooke and Karie has been so helpful and respond quickly to emails. I appreciate all of Elevated Management staff, and I look forward to this wonderful rental. Thank you all so much ??
Thank you for your kind words. We hope to WOW you with our customer service throughout the next year.