Elevated Management Group Reviews (%countItem)
Elevated Management Group Rating
Address: 203 Rio Grande Blvd NW Ste 3, Albuquerque, New Mexico, United States, 87104-1433
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I rented one of their apartments located at *** back in Sept of 2017, I was transferring with my company from Austin and needed a temp place to stay with my family while I purchased my house. When I arrive at the place it stank like cat urine, even Lincoln, the person opening up the place for me apologized for the smell, said they had tried very hard to get it out, but just couldn’t.
The place was very dirty, there was cat hair all over the place, from the beds to the frig and stove and very dusty, my family and I had to go out and buy cleaning supplies and it took us about 4 hours to get the place cleaned. I complained to Karie, the person in charge and they sent me a $10 gift card and apologized for the way the place was given to me.
I arrived around Sept 23 and only needed the place for a month, they would not prorate the rent for October, they had me pay the entire month, but were able to prorate the month of Sept, said they would give me the remaining balance when I moved out. When I moved out, I did not get all rent money back and they still charged me a cleaning fee, after the place was a mess when we arrived and we left the place spotless, according to Brooke, who did the final walk-through and told us there would be no charges.
On top of that, Karie had the audacity to send me a text accusing me of stealing the queen size mattress and box spring from the apartment and switching it out with, according to her own words something “Picked off the side of the road” who accuses someone of doing something like that! I tried many times calling her to clear up the issue and no answer, tried several times texting her to please call me as I really needed to clear up this matter as I am not a thief, but she never replied or called me back.
First of all, I would never steal something like that, I have king size beds and second, when I moved out, I went straight to an extended stay for another 2 weeks as I was waiting on the closing of my house and all my stuff was stored in a Pod, but I never was able to talk to her about it as she never got back to me. I had to even call her from a different number so I could speak to her, but she hung up on me and would not discuss the issue with me.
Overall, Karie and the Elevated management group gave me very bad, unprofessional and unethical service.
The tenant did not clean the unit in the proper manner and a cleaning fee was charged. I no longer manage this unit and will not be able to give any money back to the tenant. Please find the attached invoice.
Complaint: ***
I am rejecting this response because:
Good morning ***,
I read a reply from Karie that she longer manages the *** where I stayed at and for that reason she won't refund me my money. I made the deal with Elevated Management Group and she still owns that business, so I would think she's still responsible for it. I paid my prorated rent of$413.33 that covered from Sept 23, 2017 to Sept 30, 2017. I had a credit of$186.67 for the remaining rent owed for Oct 1 to Oct 23, 2017 as they took my Sept prorated rent from my$600 security deposit. I paid the remains balance of$950 for a total of$1550 which is what the rent for one month was. She told me that I needed to pay the entire month of October as they couldn't prorate the rent and that when I moved out that would be returned to me. So I paid the additional $413.33, making it a total of $1,963.33 and She only refunded me$307.91 from the additional rent I paid her, so she shorted me$105.42 from the additional rent I paid. I don't know if I'm doing my math correctly here, but that means I paid$1,655.42 for the one month I stayed at the apartment and not the$1,550 we had agreed on the lease I signed. Now that I didn't leave the apartment cleaned. That apartment was given to me stinky, dirty and full of cat hairs everywhere. I have all the pictures if needed, she even gave me a$10 Starbucks card as an apology for the way the apartment was given to me. When we did the final walk-through with Brooke, her assistant, she said the place was spotless and there would be no charges and again apologized for the way we found the apartment. Then when I received the security deposit and over paid rent check from them, there's$53.75 cleaning fee, Really! After I cleaned up the place with my family for like four hours and left it spotless they still charge me a cleaning fee! I should've charge them a cleaning fee! Then on top of that she has the audacity of accusing me of stealing the mattress and box spring and when I tried reaching her to clear up the accusation, she never answers my calls or replies to any of my texts where I asked her to please call me. I've attached the screen shot of my texts to her asking to please call me and nothing. I feel she should be held responsible for this and write me an apology letter and refund me the $100, when it really is$159.17, but I'll leave it at$100, she can't be doing this to people and simply say I no longer manage that place and wash her hands off her responsibilities. She's still Elevated Management Group with whom I made the deal with and needs to be held responsible for this and her Revdex.com rating change due to her unprofessionalism in conducting business with clients.Thank you for your time *** and hope to hear from you soon.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
The lease requires the tenant to pay for the entire month upfront and be refunded upon move out. The tenant paid rent on the 5th of the month, which is 2 days late. Elevated Management even waived the 10% late fee as a courtesy. The tenant vacated the unit on 10/23/17. The month rent is $1550 per month, divide by 30days is $51.66 per day, multiple that by 23 days is $1188.33 due. Tenant paid $1550. Subtract $1550-$1188.33 is $361.66 due to tenant for refund. $361.566 Subtract $53.75 is $307.91 plus the Deposit of $600 leaves $907.91 due back to the tenant. This is what was paid to him. A detailed break down is included.
Per the tenant ledger the tenant DID NOT pay an additional $413.33 for rent. The $413.33 was the pro-rated rent to move into the unit on 9/23/17.
Elevated Management's Employees do not have the ability to tell a tenant what they will and will not get back. They only conduct move out walk through. My employees never tell tenants that the unit is clean or unclean.
The tenant is not entitled to a refund of any additional funds because the property was not left in move in condition. At the time of move in and lease signing the tenant was provided with 2 copies of a move in walk through sheet. This gives the tenant the ability to document the condition of the unit. The tenant did not fill one out. Regardless of how the unit was turned over to the tenant it MUST be returned in a clean move in ready condition. The lease also states the tenant most clean the carpets upon move out and provide a receipt. This was not done by the tenant nor was he charged for any additional cleaning.
Elevated Management feels they conducted themselves in a professional and fair manner and the tenant is not entitled to any additional funds.
Complaint: ***
I am rejecting this response because:
This is not true, I did pay an additional $413.33, please see attached texts sent to Karie telling her I had made that payment and that I needed something from her in writing that I would get that money back when I moved out, which of course I never did. I gave her a security deposit of $600 dollars on 8/30 please see ledger, as I was going to move in on Sept 15th but my travel plans changed and we had to move in on Sept 23rd. She used the $600 to prorate my rent from Sept 23 to Sept 30, which was $413.33 it's on the ledger. Leaving a credit of $186.67, it's also on the ledger. I paid her another security deposit of $600 when I arrived at the place, as it was needed and couldn't rent the place without it.
In October, when my remaining rent was due, I subtracted the $413.33 that had already been taken from my security deposit plus the $186.67 leaving a glance of $950, which I paid, it's also on the ledger. But she said I needed to pay the entire month of October as they could not prorate the rent, so I paid the additional $413.33 on October 5th, also on the ledger. If you subtract $950 and $186.67 that I paid in October from the rent of the entire month of October, that leaves you a balance of exactly $413.33, which is what I paid, please see attached text to Karie on Oct 5th, just as the ledger says, telling her I made the payment and to please make sure I get it all back when I vacate the apartment on October 23rd.
and about me not filling out the forms about how I found the place, I did and gave them to her and because of everything I wrote about how dirty and stinky I found the apartment, she gave me the $10 Starbucks gift card. Unfortunately I did not make a copy of that form and everything I wrote on it and of course she won't provide it as it's not in her best interest to do so. She even lied to you at Revdex.com that she had no record of them ever dealing with me, think she'll provide that, of course not. If I didn't have the evidence that I have, she would straight out stand firm to her lie that they never dealt with me but since I do she is trying her best to sweep this under the rug and not refund my money.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Karie at Elevated has been absolutely amazing! I recently moved from out of state and she made the transition super easy by doing a face time tour of the apartment. Any time I need something or have a question she is fast to respond. I recommend this management company if you are in the Albuquerque area!
Thank you!