Dear Revdex.com Representative,Our store General Manager has instructed a second key be ordered and will be sent via FedEx to the customer once received.We hope this satisfies the customer and we are sorry for the inconvenience of coming in and not receiving a key.Best, Gizelle C***Compliance Director
Thank you for the opportunity to respond to the complaint submitted by Mr [redacted] .Midway Chevrolet has purchased Mr [redacted] truck at a price that was satisfactory to the customer.At this time we consider the matter to be closed.Sincerely, [redacted] Compliance Director Midway Chevrolet
I could bring the trade in "that does qualify to your terms of the Junker promotion" to your facility within the next hours if you can guarantee that you can sell me a new Chevy Spark for the $7,as advertisedOnce again, the three qualifications as explained to me for the minimum $4,trade in are, it must be or newer, must be registered in my name for at least months and I must be able to drive it on the lotIf I am missing something, let me knowJust for the record, I could have had the Volvo at your facility within hour had the sales invoice been even close to the $7,advertised priceFeel free to give me a call at [redacted] if you want to do this deal in the next hours
June 15, 2015We are in receipt of the 2nd response sent by Mr***It is clear that we are unable to bring this matter to a satisfactory resolutionfor Mr*** As a gesture of goodwill, Midway Chevrolet would like to offer Mr [redacted] $for his time and travelto our dealershipIf this offer is acceptable to Mr***, I will process the paperwork for the check The check will be mailedto the address listed on this complaintPlease allow business days after acceptance for the check to beprocessed and mailedSincerely, [redacted] Compliance Director – Midway Chevrolet
The ad being referred to on the website is a copy of our newspaper ad(Attached) Which states in the disclaimer that (Formula pricing and internet special pricing) are not compatible with the $Cash for Junkers offer.But if the customer would like to contact me directly on my cell @ ###-###-#### I would be happy to see if I can make it work for them.Dave F [redacted] General ManagerMidway Chevrolet
Dear MrS***We first and foremost apologize for not responding to your questions yesterday According to the information I received, our Customer Service Manager has been in contact with you, and our title clerk responded to your registration questions via email this morning.As per the email our title clerk sent to you, Nevada does not require the vehicle be titled in Nevada in order to register your vehicle Please take the vehicle to Nevada DMV as they do require an out of state inspection prior to you registering the vehicle You will need to take your Purchase Order with you for the inspection This registration step isn't something we could have done for you, as the vehicle has to be presented for inspection prior to registration in Nevada.I reviewed your deal documents and found that we did collect $for a Title Only fee The fee we paid for a Title Only was $so on July 10, we issued a refund check, to you, in the amount of $84.25.As per our Title Clerks email, the state of Nevada will credit what was paid in Arizona If there are any additional fees, you will be responsible for the difference.I hope this answers your questions We apologize for the delay of responseBest, Gizelle C***Compliance Director
An additional response was sent to the Revdex.com yesterday with information stating that our ControllerJohnny B [redacted] had spoken with the customer and advised him that the additional $3,cash for Junkers would be honored.Patti S [redacted] Compliance Director
June 7, 2016Mr [redacted] vehicle is currently under repairs in the service department at Midway ChevroletMr [redacted] is working with our dealership contact, Steve G [redacted] with regards to the repairs being done When the repairs are concluded we will notify your office of the resultsPatti S [redacted] Compliance Director - Midway Chevrolet
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will also like to be reimbursed the deductible my insurance will charge to me in the amount of dollars to replace the windshield of which was damaged at their shop Regards, [redacted]
I do not agree with this statement by Midway chevy They are aware of the mileage on my vehicle as noted on my Adot report submitted by their finance company -- also the Loan was approve by [redacted] bank ( attach is a copy of the contract I sign ) and the text messages that the finance of midway sent me
Dear Revdex.com Representative,We have taken the time to review Ms [redacted] Complaint Upon review we found that when re-contracting our Finance Manager explained all terms to Ms [redacted] We also found that Ms [redacted] signed all documentation including the re-contract acknowledgment form The terms for the new contract were fully explained and Ms [redacted] signed willingly.We have left several messages for Ms [redacted] , however our Finance Director has not received a return call.If Ms [redacted] has any further questions or concerns she can contact Joe Kour Finance Director at ###-###-####.Best,Gizelle C***Compliance Director
July 9, 2015Thank you for the opportunity to respond to the complaint by Mr [redacted] .Mr [redacted] stated in his complaint that Midway Chevrolet had him return the vehicle with out any explanation Upon request we can provide recorded calls that were made to Mr [redacted] regarding the vehicle and finance approval Mr [redacted] indicated in writing on his credit application that he was currently employed When the lender asked for proof of employment, Mr [redacted] was unable to provide the documentation Midway Chevrolet did not deny Mr [redacted] 's loan application, the financial lender did.We regret that we were unable to place Mr [redacted] in a vehicleWe would be happy to work with Mr [redacted] if his employment status has changed and can be verified.Sincerely, [redacted] Compliance Director Midway Chevrolet
MsC***, When I brought in our Silverado Chevrolet on June 3rd, I requested that the service department check three things onlyCheck why the truck was not able to pass emissionsCheck the ignition switchCheck A/C that was blowing hot air on one sideAll of these items were on a check and advise request onlyAfter I was informed by the technician that my truck was repaired and ready, I picked it up on June 3rd, slightly before the service department closedBefore I reached my home, the A/C began again blowing hot air and then shutting off because the A/C compressor was not functioningBy the time I made it home, your service department was closedOn Sunday, June 4th, the A/C was intermittently blowing hot air and shutting offThe check engine light came on, for reasons unknownI had to stop several times, lift the hood to assess why the A/C was not functioning properlyWe stopped at an Auto Zone, that is when we were informed the knock sensor was malfunctioningThis had never been an issue until after it was serviced by Midway techniciansI arrived at the service department by am, Monday June 5th, to voice my concerns about the failing A/C and newly discovered check engine light/knock sensor issueI was informed that for dollars more, they would fix the now malfunctioning knock sensorMy concerns over the A/C were not taken seriously, as the vehicle was supposedly driven twenty miles without A/C issues or a check engine light appearing, according to the service consultantI left without having anymore repairs done to the truck, as I felt I had been overcharged for work that was not done correctly in the first placeThe only issue not in question is the ignition switch replacement, which we acknowledge was fixed properly without incidentThe amount of that repair we do not dispute is in the amount of $We feel the amount of $2,001.96, (the cost of the A/C repair only) is disputed, as the A/C was not functioning after the payment and repairsAlso the repairs I never authorized, totaling $A grand total of $2,is in dispute, with the repairs not being completed as paid for, and vehicle not being able to pass emissions as requested Your claim that the “vehicle was taken home and driven for some time.”, is a gross misstatement, as it implies it was driven in a joyride fashionThe distance between Midway and my residence is thirteen miles, one wayHaving brought it June 3rd, picked it up, then again on Monday, June 5th, brought it in, then drove homeThose trips to your service department alone amounted to at least milesThat does not include the miles driven by your employee, Sergio Gaucin; Service ConsultantThe vehicle may very well have been a 2004, but there were no repair issues associated with the truck, outside of the ones already statedYou have no personal knowledge for your statement to be true regarding, “ vehicle with this age and miles (year, 229,miles) on it had multiple problems needing repair.” Sincerely, [redacted] ***
May 28, 2015Thank you for the opportunity to respond to the complaint submitted by Mr [redacted] .On behalf of Midway Chevrolet we express our sincere apologies Our staff is trained to treat customers with courtesy and respect and we regret that he received unacceptable service.Our Director of Operations, [redacted] has been in contact with Mr [redacted] Mr [redacted] aplogized to Mr [redacted] for the treatment he experienced in the service departmentThe $will be refundedto the customer for the work performed at Midway ChevroletMr [redacted] indicated that he was turning the matter of the windshield over to his personal insurance company for repair.Again, we apologize to Mr [redacted] We have addressed the situation with our Service staff, and used the incident as a training toolWe appreciate Mr [redacted] bringing the situation to our attention.Sincerely, [redacted] Compliance Director - Midway Chevrolet
The response posted for the complaint was not even directed to me personally, it was to someone else a Mr [redacted] This does not give me much faith in the company when they can't even make sure when they respond to complaints that they are responding to the correct personI don not feel it is the difficult to make sure as a company to double check before posting comments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To Midway Chevrolet: In reply to MidWay, I in no way can agree with their lies and blunt deceptionTheir words on papersound a bit well, but they and I both know they deceived me and even a first time car payer! They were informed that I had NO intentions on keeping the Chevy that they deceived me into buyingThey knowingly know this, was stated and documentedThey did not want me to leave without them getting a sale and this goes beyond the saleswoman, it’s the sales team! Second they really enjoy attempting to throw around, well Mr [redacted] can simply go to another place for re-financing! The fact of the matter is that Mr [redacted] had no drive to get a car to “RE-FINANCE” it! Mr [redacted] looked at a cars at MidWay to perhaps get and found NONE and got ready to LEAVE the MidWay Chevy location after the sales team tried everything (fact), but once the sales team informed Mr [redacted] again (also informed of this at the MidWay [redacted] location, right next door) of the 6-month program, not until that point did I agree to work with THEIR program of getting to car for 6-months, and not “RE-FINANCING” in 6-months but getting the car that I wanted at a much lower % rate! Now to “four year” statement!; swindlers they are! Now let the truth continue to come outAfter the 6-month program was completed by Mr [redacted] without issues! Mr [redacted] arrived (Febx 2012) to the location to be only met with the end result of liars; the liars (Midway team) had nothing to tell me in the matter of following throw with their part and could not even really look me in my eyes! At that point I known I was deceived! But they did in fact try to sell me a Malibu (I was promised I would be able to get the TRUCK I wanted with a much lower % rate), SMHThe sales team just gave me the run around and management would not have dialog with meI asked to speak with the main manager of that location, which I was informed of and took his information down to contact later in the weekOnce I began to contact the main manager it was ALWAYS something, and he was NEVER there, and I main never, this to is documentCause MidWay will lie and I really mean it! After driving there from Tempe, Az to North Phoenix multiple times (takes at least to close to two hours), on top of one of the salesman told as he walked me out after waiting hours to fix this matter, he said, “you should go down to Kia, they have better deals”! SMHI called for months and had not one person to help with this matter nor have ANY OF MY MESSAGES TO THE MAIN MANAGER BEEN RETURNED AFTER MANY ATTEMPTES, EVEN DRIVING THERE NUMEROUS OF TIMESWhat do you do when you are stuck and know no others way out, or in this case whom to complain too? Remember I’m from Texas not Arizona, young and a first time car buyer alone! In the year of I contacted them a numerous amount of times! Also documented Now to the “we called Mr [redacted] for sale opportunity”, now by now we all should know once a company has your information they time from time we solicit you for SALES (I.E TRYNG TO YOUR MONEY, THAT’S IT!)Did the MidWay team also bring up the FACT that every time they called me I informed their sales people that their sale team lied to me to get me in this car? No! THE ONLY REASON THEY CALL ME IS BECAUSE THEY HAVE MY INFORMATION AND I’M NOTHING BUT A FILE TO APPEMPT TO SOLICIT FUNDS FROM, THAT’S IT! If MidWay tried so hard to help Mr***, why did no one for over a year get back to me on the matter, every call to the head manager went with NO reply back time and time again! Why was the two numbers they provided me with for their headhunter’s one number only would ring (Arizona office)? Why was the other number they gave me to their Tx office non-working and when I called them back on this, they said this is the only information we have for headhunter’s? I have many voice recorded documents to show the LIES of the MidWay Chevy team! That’s easy, if the Revdex.com would like them all you have to do is ask and I will mail a usb to you with the files and notes! The Most High of the bible is my father and you all will have your day for your wickedness, don’t worry it’s coming, FACT! Repent if you can and start to keep the law! I will leave you with this: [redacted] (***) These six things doth the Lord hate: yea, seven are an abomination unto him: A proud look, a lying tongue, and hands that shed innocent blood, [redacted] (***) But thou shouldest not have looked on the day of thy brother in the day that he became a stranger; neither shouldest thou have rejoiced over the children of [redacted] in the day of their destruction; neither shouldest thou have spoken proudly in the day of distress [redacted] (***) Woe unto the wicked! it shall be ill with him: for the reward of his hands shall be given him [redacted] (***) A lying tongue hateth those that are afflicted by it; and a flattering mouth worketh ruin [redacted] (***) The lip of truth shall be established for ever: but a lying tongue is but for a moment [redacted] (***) For the mouth of the wicked and the mouth of the deceitful are opened against me: they have spoken against me with a lying tongue [redacted] (***) Ye are of your father the devil, and the lusts of your father ye will doHe was a murderer from the beginning, and abode not in the truth, because there is no truth in himWhen he speaketh a lie, he speaketh of his own: for he is a liar, and the father of it [redacted] (***) Let the lying lips be put to silence; which speak grievous things proudly and contemptuously against the righteous [redacted] (***) The foolish shall not stand in thy sight: thou hatest all workers of iniquity [redacted] (***) And, behold, I come quickly; and my reward is with me, to give every man according as his work shall be [redacted] (***) My sheep hear my voice, and I know them, and they follow me: And I give unto them eternal life; and they shall never perish, neither shall any man pluck them out of my hand Lord will be done [redacted] *ToMidway Chevrolet: Inreply to MidWay, I in no way can agree with their lies and bluntdeceptionTheir words on papersound a bit well, but they and I both knowthey deceived me and even a first time car payer! They were informed that I hadNO intentions on keeping the Chevy that they deceived me into buyingTheyknowingly know this, was stated and documentedThey did not want me to leavewithout them getting a sale and this goes beyond the saleswoman, it’s the salesteam! Second they really enjoyattempting to throw around, well Mr [redacted] can simply go to another place forre-financing! Thefact of the matter is that Mr [redacted] had no drive to get a car to “RE-FINANCE”it! Mr [redacted] looked at a cars at MidWay to perhaps get and found NONE and gotready to LEAVE the MidWay Chevy location after the sales team tried everything(fact), but once the sales team informed Mr [redacted] again (also informed of thisat the MidWay [redacted] location, right next door) of the 6-month program, notuntil that point did I agree to work with THEIR program of getting to car for6-months, and not “RE-FINANCING” in 6-months but getting the car that Iwanted at a much lower % rate! Now to “four year” statement!;swindlers they are! Now let the truth continue to come outAfter the 6-monthprogram was completed by Mr [redacted] without issues! Mr [redacted] arrived (Febx2012) to the location to be only met with the end result of liars; the liars(Midway team) had nothing to tell me in the matter of following throw with theirpart and could not even really look me in my eyes! At that point I known I wasdeceived! But they did in fact try to sell me a Malibu (I was promised I wouldbe able to get the TRUCK I wanted with a much lower % rate), SMHThe salesteam just gave me the run around and management would not have dialog with me.I asked to speak with the main manager of that location, which I was informedof and took his information down to contact later in the weekOnce I began tocontact the main manager it was ALWAYS something, and he was NEVER there, and Imain never, this to is documentCause MidWay will lie and I really mean it!After driving there from Tempe, Az to North Phoenix multiple times (takes atleast to close to two hours), on top of one of the salesman told as he walkedme out after waiting hours to fix this matter, he said, “you should go down toKia, they have better deals”! SMHI called for months and had not one personto help with this matter nor have ANY OF MY MESSAGES TO THE MAIN MANAGER BEENRETURNED AFTER MANY ATTEMPTES, EVEN DRIVING THERE NUMEROUS OF TIMESWhat doyou do when you are stuck and know no others way out, or in this case whom tocomplain too? Remember I’m from Texas not Arizona, young and a first time carbuyer alone! In the year of I contacted them a numerous amount of times!Also documented Now to the “we called Mr[redacted] for sale opportunity”, now by now we all should know once a company hasyour information they time from time we solicit you for SALES (I.E TRYNG TOYOUR MONEY, THAT’S IT!)Did the MidWay team also bring up the FACT that everytime they called me I informed their sales people that their sale team lied tome to get me in this car? No! THE ONLY REASON THEY CALL ME IS BECAUSE THEY HAVEMY INFORMATION AND I’M NOTHING BUT A FILE TO APPEMPT TO SOLICIT FUNDS FROM,THAT’S IT! If MidWay tried so hard to help Mr***, why did no one for over ayear get back to me on the matter, every call to the head manager went with NOreply back time and time again! Why was the two numbers they provided me withfor their headhunter’s one number only would ring (Arizona office)? Why was theother number they gave me to their Tx office non-working and when I called themback on this, they said this is the only information we have for headhunter’s? Ihave many voice recorded documents to show the LIES of the MidWay Chevy team!That’s easy, if the Revdex.com would like them all you have to do is ask and I willmail an usb to you with the files and notes! TheMost High of the bible is my father and you all will have your day for yourwickedness, don’t worry it’s coming, FACT! Repent if you can and start to keepthe law! I will leave you with this: [redacted] (***)These six thingsdoth the Lord hate: yea, seven are an abomination unto him:A proud look, a lying tongue, and handsthat shed innocent blood, [redacted] (***)But thou shouldest not have looked onthe day of thy brother in the day that he became a stranger; neither shouldestthou have rejoiced over the children of [redacted] in the day of their destruction;neither shouldest thou have spoken proudly in the day of distress [redacted] (***)Woe unto the wicked! it shall be illwith him: for the reward of his hands shall be given him [redacted] (***)A lying tongue hateth those that areafflicted by it; and a flattering mouth worketh ruin [redacted] (***)The lip of truth shall be establishedfor ever: but a lying tongue is but for a moment [redacted] (***)For the mouth of the wicked and themouth of the deceitful are opened against me: they have spoken against me witha lying tongue [redacted] (***)Ye are of your father the devil, and thelusts of your father ye will doHe was a murderer from the beginning, andabode not in the truth, because there is no truth in himWhen he speaketh alie, he speaketh of his own: for he is a liar, and the father of it [redacted] (***)Let the lying lips be put to silence;which speak grievous things proudly and contemptuously against the righteous [redacted] (***)The foolish shall not stand in thysight: thou hatest all workers of iniquity [redacted] (***)And, behold, I come quickly; and myreward is with me, to give every man according as his work shall be [redacted] (***)My sheep hear my voice, and I know them,and they follow me:And I give unto them eternal life; andthey shall never perish, neither shall any man pluck them out of my handLord will be done [redacted] *
March 29, 2016Thank you for the opportunity to respond to the complaint submitted by Mr [redacted] .The vehicle purchase was cancelled in its entirety, they contract was never funded by a lender, therefore there is no record of a repossessionWe regret we were unable to place Mr [redacted] in a vehicle.Sincerely,Patti S [redacted] Compliance Director, Midway Chevrolet
January 12, 2016 Due to privacy laws we are unable to directly remove the inquires from the credit bureaus of Mr. and Mrs. [redacted] . We will send confirmation letters, stating that we are in agreement to have the inquiries removed at the customers request. These letters will be sent... directly to Ms. [redacted] at the address listed on the complaint.Sincerely, [redacted] - Midway Chevrolet
Good Afternoon, At this time I would like to reject closing my claimI have received the initial promised email from MrJ [redacted] to include three oil changes/tire rotations/multi-inspection serviceHowever, the other part of what has been negotiated regarding the extended warranty of months/30K Comprehensive Letter has yet to process and received by meFrom my understanding Chevrolet/GMC gets this approved by Midway ChevroletOnce I receive the paperwork for this extended warranty I would consider myself satisfied with the outcome based on what has been promised to me for my Chevrolet Equinox [redacted] I was told as of 9/that they are processing request and I should have the information by end of next week (9/16/16) Thank you, [redacted]
Dear Revdex.com Representative,Our store General Manager has instructed a second key be ordered and will be sent via FedEx to the customer once received.We hope this satisfies the customer and we are sorry for the inconvenience of coming in and not receiving a key.Best, Gizelle C***Compliance Director
Thank you for the opportunity to respond to the complaint submitted by Mr [redacted] .Midway Chevrolet has purchased Mr [redacted] truck at a price that was satisfactory to the customer.At this time we consider the matter to be closed.Sincerely, [redacted] Compliance Director Midway Chevrolet
I could bring the trade in "that does qualify to your terms of the Junker promotion" to your facility within the next hours if you can guarantee that you can sell me a new Chevy Spark for the $7,as advertisedOnce again, the three qualifications as explained to me for the minimum $4,trade in are, it must be or newer, must be registered in my name for at least months and I must be able to drive it on the lotIf I am missing something, let me knowJust for the record, I could have had the Volvo at your facility within hour had the sales invoice been even close to the $7,advertised priceFeel free to give me a call at [redacted] if you want to do this deal in the next hours
June 15, 2015We are in receipt of the 2nd response sent by Mr***It is clear that we are unable to bring this matter to a satisfactory resolutionfor Mr*** As a gesture of goodwill, Midway Chevrolet would like to offer Mr [redacted] $for his time and travelto our dealershipIf this offer is acceptable to Mr***, I will process the paperwork for the check The check will be mailedto the address listed on this complaintPlease allow business days after acceptance for the check to beprocessed and mailedSincerely, [redacted] Compliance Director – Midway Chevrolet
The ad being referred to on the website is a copy of our newspaper ad(Attached) Which states in the disclaimer that (Formula pricing and internet special pricing) are not compatible with the $Cash for Junkers offer.But if the customer would like to contact me directly on my cell @ ###-###-#### I would be happy to see if I can make it work for them.Dave F [redacted] General ManagerMidway Chevrolet
Dear MrS***We first and foremost apologize for not responding to your questions yesterday According to the information I received, our Customer Service Manager has been in contact with you, and our title clerk responded to your registration questions via email this morning.As per the email our title clerk sent to you, Nevada does not require the vehicle be titled in Nevada in order to register your vehicle Please take the vehicle to Nevada DMV as they do require an out of state inspection prior to you registering the vehicle You will need to take your Purchase Order with you for the inspection This registration step isn't something we could have done for you, as the vehicle has to be presented for inspection prior to registration in Nevada.I reviewed your deal documents and found that we did collect $for a Title Only fee The fee we paid for a Title Only was $so on July 10, we issued a refund check, to you, in the amount of $84.25.As per our Title Clerks email, the state of Nevada will credit what was paid in Arizona If there are any additional fees, you will be responsible for the difference.I hope this answers your questions We apologize for the delay of responseBest, Gizelle C***Compliance Director
An additional response was sent to the Revdex.com yesterday with information stating that our ControllerJohnny B [redacted] had spoken with the customer and advised him that the additional $3,cash for Junkers would be honored.Patti S [redacted] Compliance Director
June 7, 2016Mr [redacted] vehicle is currently under repairs in the service department at Midway ChevroletMr [redacted] is working with our dealership contact, Steve G [redacted] with regards to the repairs being done When the repairs are concluded we will notify your office of the resultsPatti S [redacted] Compliance Director - Midway Chevrolet
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will also like to be reimbursed the deductible my insurance will charge to me in the amount of dollars to replace the windshield of which was damaged at their shop Regards, [redacted]
I do not agree with this statement by Midway chevy They are aware of the mileage on my vehicle as noted on my Adot report submitted by their finance company -- also the Loan was approve by [redacted] bank ( attach is a copy of the contract I sign ) and the text messages that the finance of midway sent me
Dear Revdex.com Representative,We have taken the time to review Ms [redacted] Complaint Upon review we found that when re-contracting our Finance Manager explained all terms to Ms [redacted] We also found that Ms [redacted] signed all documentation including the re-contract acknowledgment form The terms for the new contract were fully explained and Ms [redacted] signed willingly.We have left several messages for Ms [redacted] , however our Finance Director has not received a return call.If Ms [redacted] has any further questions or concerns she can contact Joe Kour Finance Director at ###-###-####.Best,Gizelle C***Compliance Director
July 9, 2015Thank you for the opportunity to respond to the complaint by Mr [redacted] .Mr [redacted] stated in his complaint that Midway Chevrolet had him return the vehicle with out any explanation Upon request we can provide recorded calls that were made to Mr [redacted] regarding the vehicle and finance approval Mr [redacted] indicated in writing on his credit application that he was currently employed When the lender asked for proof of employment, Mr [redacted] was unable to provide the documentation Midway Chevrolet did not deny Mr [redacted] 's loan application, the financial lender did.We regret that we were unable to place Mr [redacted] in a vehicleWe would be happy to work with Mr [redacted] if his employment status has changed and can be verified.Sincerely, [redacted] Compliance Director Midway Chevrolet
MsC***, When I brought in our Silverado Chevrolet on June 3rd, I requested that the service department check three things onlyCheck why the truck was not able to pass emissionsCheck the ignition switchCheck A/C that was blowing hot air on one sideAll of these items were on a check and advise request onlyAfter I was informed by the technician that my truck was repaired and ready, I picked it up on June 3rd, slightly before the service department closedBefore I reached my home, the A/C began again blowing hot air and then shutting off because the A/C compressor was not functioningBy the time I made it home, your service department was closedOn Sunday, June 4th, the A/C was intermittently blowing hot air and shutting offThe check engine light came on, for reasons unknownI had to stop several times, lift the hood to assess why the A/C was not functioning properlyWe stopped at an Auto Zone, that is when we were informed the knock sensor was malfunctioningThis had never been an issue until after it was serviced by Midway techniciansI arrived at the service department by am, Monday June 5th, to voice my concerns about the failing A/C and newly discovered check engine light/knock sensor issueI was informed that for dollars more, they would fix the now malfunctioning knock sensorMy concerns over the A/C were not taken seriously, as the vehicle was supposedly driven twenty miles without A/C issues or a check engine light appearing, according to the service consultantI left without having anymore repairs done to the truck, as I felt I had been overcharged for work that was not done correctly in the first placeThe only issue not in question is the ignition switch replacement, which we acknowledge was fixed properly without incidentThe amount of that repair we do not dispute is in the amount of $We feel the amount of $2,001.96, (the cost of the A/C repair only) is disputed, as the A/C was not functioning after the payment and repairsAlso the repairs I never authorized, totaling $A grand total of $2,is in dispute, with the repairs not being completed as paid for, and vehicle not being able to pass emissions as requested Your claim that the “vehicle was taken home and driven for some time.”, is a gross misstatement, as it implies it was driven in a joyride fashionThe distance between Midway and my residence is thirteen miles, one wayHaving brought it June 3rd, picked it up, then again on Monday, June 5th, brought it in, then drove homeThose trips to your service department alone amounted to at least milesThat does not include the miles driven by your employee, Sergio Gaucin; Service ConsultantThe vehicle may very well have been a 2004, but there were no repair issues associated with the truck, outside of the ones already statedYou have no personal knowledge for your statement to be true regarding, “ vehicle with this age and miles (year, 229,miles) on it had multiple problems needing repair.” Sincerely, [redacted] ***
The customer has been contacted regarding the service charges and a refund is pending.
May 28, 2015Thank you for the opportunity to respond to the complaint submitted by Mr [redacted] .On behalf of Midway Chevrolet we express our sincere apologies Our staff is trained to treat customers with courtesy and respect and we regret that he received unacceptable service.Our Director of Operations, [redacted] has been in contact with Mr [redacted] Mr [redacted] aplogized to Mr [redacted] for the treatment he experienced in the service departmentThe $will be refundedto the customer for the work performed at Midway ChevroletMr [redacted] indicated that he was turning the matter of the windshield over to his personal insurance company for repair.Again, we apologize to Mr [redacted] We have addressed the situation with our Service staff, and used the incident as a training toolWe appreciate Mr [redacted] bringing the situation to our attention.Sincerely, [redacted] Compliance Director - Midway Chevrolet
The response posted for the complaint was not even directed to me personally, it was to someone else a Mr [redacted] This does not give me much faith in the company when they can't even make sure when they respond to complaints that they are responding to the correct personI don not feel it is the difficult to make sure as a company to double check before posting comments
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To Midway Chevrolet: In reply to MidWay, I in no way can agree with their lies and blunt deceptionTheir words on papersound a bit well, but they and I both know they deceived me and even a first time car payer! They were informed that I had NO intentions on keeping the Chevy that they deceived me into buyingThey knowingly know this, was stated and documentedThey did not want me to leave without them getting a sale and this goes beyond the saleswoman, it’s the sales team! Second they really enjoy attempting to throw around, well Mr [redacted] can simply go to another place for re-financing! The fact of the matter is that Mr [redacted] had no drive to get a car to “RE-FINANCE” it! Mr [redacted] looked at a cars at MidWay to perhaps get and found NONE and got ready to LEAVE the MidWay Chevy location after the sales team tried everything (fact), but once the sales team informed Mr [redacted] again (also informed of this at the MidWay [redacted] location, right next door) of the 6-month program, not until that point did I agree to work with THEIR program of getting to car for 6-months, and not “RE-FINANCING” in 6-months but getting the car that I wanted at a much lower % rate! Now to “four year” statement!; swindlers they are! Now let the truth continue to come outAfter the 6-month program was completed by Mr [redacted] without issues! Mr [redacted] arrived (Febx 2012) to the location to be only met with the end result of liars; the liars (Midway team) had nothing to tell me in the matter of following throw with their part and could not even really look me in my eyes! At that point I known I was deceived! But they did in fact try to sell me a Malibu (I was promised I would be able to get the TRUCK I wanted with a much lower % rate), SMHThe sales team just gave me the run around and management would not have dialog with meI asked to speak with the main manager of that location, which I was informed of and took his information down to contact later in the weekOnce I began to contact the main manager it was ALWAYS something, and he was NEVER there, and I main never, this to is documentCause MidWay will lie and I really mean it! After driving there from Tempe, Az to North Phoenix multiple times (takes at least to close to two hours), on top of one of the salesman told as he walked me out after waiting hours to fix this matter, he said, “you should go down to Kia, they have better deals”! SMHI called for months and had not one person to help with this matter nor have ANY OF MY MESSAGES TO THE MAIN MANAGER BEEN RETURNED AFTER MANY ATTEMPTES, EVEN DRIVING THERE NUMEROUS OF TIMESWhat do you do when you are stuck and know no others way out, or in this case whom to complain too? Remember I’m from Texas not Arizona, young and a first time car buyer alone! In the year of I contacted them a numerous amount of times! Also documented Now to the “we called Mr [redacted] for sale opportunity”, now by now we all should know once a company has your information they time from time we solicit you for SALES (I.E TRYNG TO YOUR MONEY, THAT’S IT!)Did the MidWay team also bring up the FACT that every time they called me I informed their sales people that their sale team lied to me to get me in this car? No! THE ONLY REASON THEY CALL ME IS BECAUSE THEY HAVE MY INFORMATION AND I’M NOTHING BUT A FILE TO APPEMPT TO SOLICIT FUNDS FROM, THAT’S IT! If MidWay tried so hard to help Mr***, why did no one for over a year get back to me on the matter, every call to the head manager went with NO reply back time and time again! Why was the two numbers they provided me with for their headhunter’s one number only would ring (Arizona office)? Why was the other number they gave me to their Tx office non-working and when I called them back on this, they said this is the only information we have for headhunter’s? I have many voice recorded documents to show the LIES of the MidWay Chevy team! That’s easy, if the Revdex.com would like them all you have to do is ask and I will mail a usb to you with the files and notes! The Most High of the bible is my father and you all will have your day for your wickedness, don’t worry it’s coming, FACT! Repent if you can and start to keep the law! I will leave you with this: [redacted] (***) These six things doth the Lord hate: yea, seven are an abomination unto him: A proud look, a lying tongue, and hands that shed innocent blood, [redacted] (***) But thou shouldest not have looked on the day of thy brother in the day that he became a stranger; neither shouldest thou have rejoiced over the children of [redacted] in the day of their destruction; neither shouldest thou have spoken proudly in the day of distress [redacted] (***) Woe unto the wicked! it shall be ill with him: for the reward of his hands shall be given him [redacted] (***) A lying tongue hateth those that are afflicted by it; and a flattering mouth worketh ruin [redacted] (***) The lip of truth shall be established for ever: but a lying tongue is but for a moment [redacted] (***) For the mouth of the wicked and the mouth of the deceitful are opened against me: they have spoken against me with a lying tongue [redacted] (***) Ye are of your father the devil, and the lusts of your father ye will doHe was a murderer from the beginning, and abode not in the truth, because there is no truth in himWhen he speaketh a lie, he speaketh of his own: for he is a liar, and the father of it [redacted] (***) Let the lying lips be put to silence; which speak grievous things proudly and contemptuously against the righteous [redacted] (***) The foolish shall not stand in thy sight: thou hatest all workers of iniquity [redacted] (***) And, behold, I come quickly; and my reward is with me, to give every man according as his work shall be [redacted] (***) My sheep hear my voice, and I know them, and they follow me: And I give unto them eternal life; and they shall never perish, neither shall any man pluck them out of my hand Lord will be done [redacted] *ToMidway Chevrolet: Inreply to MidWay, I in no way can agree with their lies and bluntdeceptionTheir words on papersound a bit well, but they and I both knowthey deceived me and even a first time car payer! They were informed that I hadNO intentions on keeping the Chevy that they deceived me into buyingTheyknowingly know this, was stated and documentedThey did not want me to leavewithout them getting a sale and this goes beyond the saleswoman, it’s the salesteam! Second they really enjoyattempting to throw around, well Mr [redacted] can simply go to another place forre-financing! Thefact of the matter is that Mr [redacted] had no drive to get a car to “RE-FINANCE”it! Mr [redacted] looked at a cars at MidWay to perhaps get and found NONE and gotready to LEAVE the MidWay Chevy location after the sales team tried everything(fact), but once the sales team informed Mr [redacted] again (also informed of thisat the MidWay [redacted] location, right next door) of the 6-month program, notuntil that point did I agree to work with THEIR program of getting to car for6-months, and not “RE-FINANCING” in 6-months but getting the car that Iwanted at a much lower % rate! Now to “four year” statement!;swindlers they are! Now let the truth continue to come outAfter the 6-monthprogram was completed by Mr [redacted] without issues! Mr [redacted] arrived (Febx2012) to the location to be only met with the end result of liars; the liars(Midway team) had nothing to tell me in the matter of following throw with theirpart and could not even really look me in my eyes! At that point I known I wasdeceived! But they did in fact try to sell me a Malibu (I was promised I wouldbe able to get the TRUCK I wanted with a much lower % rate), SMHThe salesteam just gave me the run around and management would not have dialog with me.I asked to speak with the main manager of that location, which I was informedof and took his information down to contact later in the weekOnce I began tocontact the main manager it was ALWAYS something, and he was NEVER there, and Imain never, this to is documentCause MidWay will lie and I really mean it!After driving there from Tempe, Az to North Phoenix multiple times (takes atleast to close to two hours), on top of one of the salesman told as he walkedme out after waiting hours to fix this matter, he said, “you should go down toKia, they have better deals”! SMHI called for months and had not one personto help with this matter nor have ANY OF MY MESSAGES TO THE MAIN MANAGER BEENRETURNED AFTER MANY ATTEMPTES, EVEN DRIVING THERE NUMEROUS OF TIMESWhat doyou do when you are stuck and know no others way out, or in this case whom tocomplain too? Remember I’m from Texas not Arizona, young and a first time carbuyer alone! In the year of I contacted them a numerous amount of times!Also documented Now to the “we called Mr[redacted] for sale opportunity”, now by now we all should know once a company hasyour information they time from time we solicit you for SALES (I.E TRYNG TOYOUR MONEY, THAT’S IT!)Did the MidWay team also bring up the FACT that everytime they called me I informed their sales people that their sale team lied tome to get me in this car? No! THE ONLY REASON THEY CALL ME IS BECAUSE THEY HAVEMY INFORMATION AND I’M NOTHING BUT A FILE TO APPEMPT TO SOLICIT FUNDS FROM,THAT’S IT! If MidWay tried so hard to help Mr***, why did no one for over ayear get back to me on the matter, every call to the head manager went with NOreply back time and time again! Why was the two numbers they provided me withfor their headhunter’s one number only would ring (Arizona office)? Why was theother number they gave me to their Tx office non-working and when I called themback on this, they said this is the only information we have for headhunter’s? Ihave many voice recorded documents to show the LIES of the MidWay Chevy team!That’s easy, if the Revdex.com would like them all you have to do is ask and I willmail an usb to you with the files and notes! TheMost High of the bible is my father and you all will have your day for yourwickedness, don’t worry it’s coming, FACT! Repent if you can and start to keepthe law! I will leave you with this: [redacted] (***)These six thingsdoth the Lord hate: yea, seven are an abomination unto him:A proud look, a lying tongue, and handsthat shed innocent blood, [redacted] (***)But thou shouldest not have looked onthe day of thy brother in the day that he became a stranger; neither shouldestthou have rejoiced over the children of [redacted] in the day of their destruction;neither shouldest thou have spoken proudly in the day of distress [redacted] (***)Woe unto the wicked! it shall be illwith him: for the reward of his hands shall be given him [redacted] (***)A lying tongue hateth those that areafflicted by it; and a flattering mouth worketh ruin [redacted] (***)The lip of truth shall be establishedfor ever: but a lying tongue is but for a moment [redacted] (***)For the mouth of the wicked and themouth of the deceitful are opened against me: they have spoken against me witha lying tongue [redacted] (***)Ye are of your father the devil, and thelusts of your father ye will doHe was a murderer from the beginning, andabode not in the truth, because there is no truth in himWhen he speaketh alie, he speaketh of his own: for he is a liar, and the father of it [redacted] (***)Let the lying lips be put to silence;which speak grievous things proudly and contemptuously against the righteous [redacted] (***)The foolish shall not stand in thysight: thou hatest all workers of iniquity [redacted] (***)And, behold, I come quickly; and myreward is with me, to give every man according as his work shall be [redacted] (***)My sheep hear my voice, and I know them,and they follow me:And I give unto them eternal life; andthey shall never perish, neither shall any man pluck them out of my handLord will be done [redacted] *
March 29, 2016Thank you for the opportunity to respond to the complaint submitted by Mr [redacted] .The vehicle purchase was cancelled in its entirety, they contract was never funded by a lender, therefore there is no record of a repossessionWe regret we were unable to place Mr [redacted] in a vehicle.Sincerely,Patti S [redacted] Compliance Director, Midway Chevrolet
January 12, 2016 Due to privacy laws we are unable to directly remove the inquires from the credit bureaus of Mr. and Mrs. [redacted] . We will send confirmation letters, stating that we are in agreement to have the inquiries removed at the customers request. These letters will be sent... directly to Ms. [redacted] at the address listed on the complaint.Sincerely, [redacted] - Midway Chevrolet
Good Afternoon, At this time I would like to reject closing my claimI have received the initial promised email from MrJ [redacted] to include three oil changes/tire rotations/multi-inspection serviceHowever, the other part of what has been negotiated regarding the extended warranty of months/30K Comprehensive Letter has yet to process and received by meFrom my understanding Chevrolet/GMC gets this approved by Midway ChevroletOnce I receive the paperwork for this extended warranty I would consider myself satisfied with the outcome based on what has been promised to me for my Chevrolet Equinox [redacted] I was told as of 9/that they are processing request and I should have the information by end of next week (9/16/16) Thank you, [redacted]