Dear Revdex.com Representative,Our Finance Director pulled all of the original paperwork in this file All documentation references the bronze warranty plan This deal was re contracted and both the original documentation and the resign documents each list the bronze warranty plan.As a gesture of customer service our Finance Director upgraded the policy, at our expense, to the highest plan available on a Our Service Director has left a message for Mrand Mrs [redacted] to discuss the issues, as per the initial Complaint, still not addressed on their vehicle.We have done our best to resolve this matter At this point we can offer to cancel the warranty plan and refund American Credit Acceptance, the lienholder, 100% of the amount paid If they wish for us to process the refund, they must contact our Finance Director within business days to process the documentation required Please email the Finance Director at [redacted] @vtaig.com to initiate the cancellation process.Respectfully, Gizelle C***Compliance Director
Dear Revdex.com Representative,Our Finance Director pulled all of the original paperwork in this file All documentation references the bronze warranty plan This deal was re contracted and both the original documentation and the resign documents each list the bronze warranty plan.As a gesture of customer service our Finance Director upgraded the policy, at our expense, to the highest plan available on a Our Service Director has left a message for Mrand Mrs [redacted] to discuss the issues, as per the initial Complaint, still not addressed on their vehicle.We have done our best to resolve this matter At this point we can offer to cancel the warranty plan and refund American Credit Acceptance, the lienholder, 100% of the amount paid If they wish for us to process the refund, they must contact our Finance Director within business days to process the documentation required Please email the Finance Director at [redacted] @vtaig.com to initiate the cancellation process.Respectfully, Gizelle C***Compliance Director