Elite Connect, Inc.

To Whom It May Concern:
Our contract with the agent is for cold calling and does not guarantee conversion of any kind, that is up to the agent. As per the contract we grade agents based on consistency and we have many leads that went unanswered and un-updated. We do not know what...

transpires on the phone with our agents once they speak to the homeowner but the homeowners request to speak to them and we send the leads over. While it is true that [redacted] called the agent to somehow extend time, it was not from any fault of our own but because he did not make any listings yet and we wanted him to have more time to get a chance to make one. [redacted] did not want to move forward with the extra gratis time so we expired his account accordingly.

Revdex.com:
At this time, I have not been contacted by Elite Connect, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Elite Connect, Inc. regarding complaint ID [redacted].
Attached you will see my evidence that they have lied about sending me leads that I could not convert to listings. The leads that they sent, that you will see attached, are out of my contracted areas (the contract of specified areas is attached to my initial Revdex.com complaint). You will notice the last lead attached here is dated in October. Showing that they were sending me incorrect leads even up until the fourth month of our contract. I was begging for them to fix the issue or refund my money from the beginning. All of my emails show exactly what has happened and what is true. 
In the one email that they conveniently picked-out they pointed out where I suggested they were "sending me a bunch of leads." I want to make clear that the particular email was referring to the leads that I was getting that where out of my area. At NO time did they send me a "bunch of leads" in my area. I can evidence that, as I have attached the leads they had sent to me. Can Elite Connect show the numerous leads that they claim to have sent to me that were in my contracted areas, and that I was unable to convert? No. 
When I disputed my credit card charge to them they attempted to persuade me to sign a non-slander agreement in exchange for $399. However, all of what I have stated I can prove. Nothing I am saying is slander. They are accusing me of not being able to convert leads that they never supplied. They should be more careful about what they are stating about me and my business abilities because THEY are the only ones stating information that is false. I still ask that they come to terms with what they have not provided and be fair enough to offer me a refund. I do not want to take them to court. I have been kindly offering that they refund me if they couldn't service my area from the time  that they were sending my leads incorrectly.
See attached leads and response to their last accusation.
Sincerely,
[redacted]

On June [redacted] of 2013, [redacted] entered into a cold calling contract with The Elite Connect for a term of 6 Months. Our service is one where we call upon data whether it be Expired, FSBO or farm list etc... and speak to homeowners with regards to [redacted] as a Real Estate agent that we suggest they use. Our contracts have nothing to do with conversion or amount of listings that will be signed or number of homeowners will agree to speak with her. The fact remains that regardless of the time frame that [redacted] paid for, we had extended her by many months in order to continue calling in hopes that she would convert something. We even went as far to agree to a partial refund of $400.00 via American express, even though we were at a loss with her account. We complied with calling her farm lists even though we requested expires which respond much better, we allotted for more time that her contract did not include and we agreed to gi ve a partial refund. Our terms and conditions are for cold calling only and we have done that. We sincerely regret that no conversion was made but conversion is on the agents terms not ours.
Best Regards

Review: I signed a contract with this company on April [redacted], 2014. For a 1 year membership to their company, their promise was to cold call leads for my business. Sales pitches promised around 2 leads per week, and though I knew that was probably over promising, I expected work to be done on my account. I also had to pay a third party to provide the contact info for the leads for them to call. Right away I had problems and emailed my account [redacted] on May [redacted] saying I had only received a single notice since signing up about 10 days prior. It took 2 more emails and 6 days to get a response. I received one lead on April [redacted] and then five more during the month of May and the last one was on on May [redacted]. Starting May [redacted] though all work on my account disappeared. It took roughly 3-4 emails to my account [redacted] and weeks of follow up to get a response. It took over a month for me to track down the fact that the third party had somehow stopped sending the contact info for the lead to the company and no one at Elite Connect was working on my file and even realized this had occurred. Once they started receiving the contact info again though, no work was done on my file and I didn't receive a single lead for another two months. I started complaining, and once again it took 4+ emails and several weeks before I received any kind of response from them. I spoke with a [redacted] of the company on Thursday September [redacted] and he told me that "the ball had been dropped" on my account and no one was working it. I told him I was tired of the lack of work being performed, the lack of follow through and lack of customer service and that I wanted my money to be reimbursed. He asked for a month to turn around the relationship. I told him that if he would put in writing that a certain number of leads would be provided weekly, and that if not I would be reimbursed, I would consider that request and we agreed he would call me on Monday the [redacted] with a follow up phone call. Immediately I received 2 leads, one was an old one from back in May and the other was legitimate. However, no call came on Monday the [redacted] and on Wednesday the [redacted] I called the company and told him the lack of follow through had finalized my decision and I wanted a reimbursement as they breached their contracted services. He told me he would speak the company [redacted]s and get back to me immediately. I have not had a response in the past 8 days.Desired Settlement: I would like my credit card refunded for the annual cost of membership due to lack of services. Amount of $3,599.

Business

Response:

To Whom It May Concern,

While it is true that our national average for listing appointments is 1-4 listing appointments per week, this is a national average. Our contract is for cold calling only and has no guarantees regarding numbers of appointments it will yield. In fact our contract which we have attached expressly outlines that different parts of the country vary in leads due to data available. The agent did go on appointments through our company, one in particular over 3 million that he did not secure, it was listed by a different agent. Our contract also outlines that our agents are graded on production, we received one update on that lead "5/**-Checking in on the lead at [redacted]. Met with sellers today. Went well, were received well. I'm following back in a week regarding listing. They have some items they need to work through at the moment" We are sure that had that listing at a substantial price tag was acquired, we would not receive this complaint, however, conversion is not in our control. We will continue to call on [redacted] contract until the time of its expiry or if it becomes breach. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are not fulfilling their contractual deal. It is true that I received several leads from them the first month (as they state in their response), all of which I included in my original statement. I paid for a years worth of cold calling though and after the initial month did not receive any leads from them. They also mentioned in their response that 1-4 leads per week was normal based on geographic location. However, I did not receive a single lead in 3 months (which they didn't deny). When I spoke to them on the phone they expressed that they dropped the all on my account. My continued request to get my initial membership fee repaid has not been fulfilled and the company has made no steps to resolve the issue. They breached the contract by not cold calling on my behalf and I want my annual membership amount reimbursed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it may concern,

We also mention in our contract that different results are yielded from different areas, We have recently sent several different leads that [redacted] rejects without calling or following up on them. We grade agents based on accountability and he is not even following up with leads we send. Additionally he notified us of this after the date he was to call the home[redacted]. We can not leave home[redacted]s in the lurch that way. Our grading system is based on data received, responses, conversion rates of agent, and lead follow up. Furthermore, [redacted] has not been with our company for months so surely he has not been communicating with him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since this complaint really started progressing I have indeed received three "leads" from Elite Connect. However, I don't consider any of them real leads. I believe they were sent specifically to derail my complaint and for them to have some evidence to point to specifically to write their response below. I believe this based on the following:

-"Lead 1" - sent Oct [redacted] was working with another agent. I actually received a direct call from the agent shortly after Elite Connect called the [redacted] asking me if my buyer wanted to see the property. This lead was neither vetted nor real. He was working with an agent and should never have been propositioned by the Elite Connect. I had to apologize to the agent for having Elite Connect call them "on my behalf" and trying to steal her client. Not only was this not a real lead, but it was against basic ethics of Realtors and hurt my reputation as an agent and the person they were trying to call was confused at my role, thinking I had a buyer to bring them.

- "Lead" 2- sent Oct [redacted]. 1 bedroom unit in SF. He wants 1,500,000 which is about 2-3x the going price of a similar unit. That is why I rejected the lead. Completely unreal lead. I rejected the lead because it was false and would be a waste of my time.

-"Lead" 3- "Lead" wanted to sell her home for 2.2 million. She bought it last year for $928,000 and on their notes it said she wants to sell it for nothing less than 2.2million. I rejected the lead because it was false and would have been a waste of my time. At this point every "lead" I receive from Elite Connect has been difficult, unvetted and not realistic. These "leads" are more work than benefit. One of these "leads" actually broke a Realtor's ethic's code in not trying to steal the client of another agent and my reputation was hurt because of it.

As far as responding to the Elite Connect regarding not taking their "leads" I did respond each time in a timely manner. Per the time stamps on my email, I responded within 10 hours on each of the three occasions. That is much quicker than responses I receive from Elite Connect by far. If that is after the time they've requested to have me follow up with the buyers, that is because they select last minute times. I believe a 10 hour response time is pretty good.

Once again, I know your contract mentions different results will be received from different areas of the country. But zero results in a 3-4 month period is highly suspect. Especially when one of your workers verbally told me on the phone that the "ball was dropped" on my account. Unfortunately I don't have that in writing but there is absolutely no comparison between no leads for a quarter a year and 3-5 leads per week.

If I take on new clients in my business, I make sure I can provide service to them. If I can't then I tell them so or refer them to someone else to work with. If after you started working for me, if you knew that there would be no results in this area, you should have told me so, so we could work out a way to settle our account. Instead you continued to not work or provide me any benefit for the large amount of money paid.

Once again, I'm not dropping this complaint as your company has not provided me with the services that were marketed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a real estate broker. I was contacted by the Company which sold me a one-year subscription to their lead generation system. The program as described to me over the phone and by their written agreement was that for a period of one year and within a 50 miles radius of my business I would receive leads of locals wanting to sell their property. Leads were to be generated by the company's staff: from expired leads (expired listings), fsbo's (for sale by owner), homeowners in distress (in foreclosure or **). They said the the Company paid for these leads from which, through their efforts of cold calling, etc, they would sell me/my business and get confirmation of the owner's interest in meeting with me do discuss the sale of their property. I provided a list of cities &zip codes served as well as an short professional resume of my real estate experience, successes, a brief history of my company and my method of providing exceptional service, marketing and advertising to/for my seller clients. This was to provide their cold call canvassers with an honest dialogue on what I could do for them even though their previous efforts to sell had failed.The idea, of course, was to get the homeowner to agree to take my call, arrange a convenient time to meet, look at the property and discuss the advantages of listing their property with me. For this "exclusive" one year territory lock-in, I paid $2,599 and agreed to pay $500-1000 for each derived from a lead."All prospects are 100% pre-screened" it is stated in the Membership Agreement.I thoroughly questioned the sales rep, [redacted], who is no longer with the Company explaining my services areas are unique but was reassured that they would produce leads for me in my market---in any market.My calls to the Company were seldom returned, the leads were not leads at(not 1 resulted in an appointment). My calls out were met with anger or hostility. No way could I get an appointment. [redacted], a new [redacted],told me he was brought in to fix these problems.Desired Settlement: I proposed on several occasions that I would accept 1/2 of the $2,599 although I got absolutely nothing of value. I am 66 years old with [redacted] and [redacted] and feel embarrased that I fell for a glib son and dance with no substance in support.

Business

Response:

To Whom It May Concern:

Our contract with the agent is for cold calling and does not guarantee conversion of any kind, that is up to the agent. As per the contract we grade agents based on consistency and we have many leads that went unanswered and un-updated. We do not know what transpires on the phone with our agents once they speak to the homeowner but the homeowners request to speak to them and we send the leads over. While it is true that [redacted] called the agent to somehow extend time, it was not from any fault of our own but because he did not make any listings yet and we wanted him to have more time to get a chance to make one. [redacted] did not want to move forward with the extra gratis time so we expired his account accordingly.

Review: This company will give you unreliable service they get you to pay them for their service and they will promise you that they will get you customers to work with and you can make your money more than twice to what you put in I had told them what kind of service I would like or other wise I couldn't use their services but they still said they could provide what I ask for and They never did I lost 1,599 and didn't receive the service I was suppose to receive any way They would we would extend your contract they did and I still didn't receive the serve I should have gotten they send you on leads they tell the customer lies and that makes it harder for you to get customers business and try to make it seem like its your fault they have a very bad business I they just get your money and if they can't products the serve they say when your contract its up and they would say sorry that we couldn't help you wise you luck and they would look for another 1,599 that they think people have money to throw away please beware of this company they do very poor businesses lost my 1,599 that I am not rich but they are con artist they get you to spend your money and you have call them they never call you this is very unfair to let companies like his get away with scamming people to make money.Desired Settlement: because of the stress of the service I received I really been depress about the money they took from me I was promise a service that I never received I told them if they couldn't get customers for me within so many miles that their service wouldn't be good for me but they promise me they could and never did that not only that they told customers lies to get appointments for me and that put me in a bind where the customer thought I would work without contracts and I feel I deserve a refund.

Business

Response:

To Whom it may concern:

I will respond to this complaint to the best if my ability although I am not sure I understand most of what was written in this complaint. In fact most of the emails that we have received from [redacted] have been nearly incoherent. We are a cold calling company that was working for [redacted] to make her listing appointments for 3 months. We have sent her numerous leads and she has been on appointments with all the same outcome, no one wants to list with her. In fact the responses form most of the homeowners that we received were that they have no idea what she is talking about. I have attached email correspondence from [redacted] where she questioned why we sent her FSBO(for sale by owner) when that was what she contracted us to do (contract attached). The basis of our service is that once agents go on the appointments we provide, they then try to convert to a listing and pay us for the lead, we stand to gain nothing financially if the agent can not list. We are at a major loss with [redacted], not only was she unable to list with any one of the homeowners but we also extended her contract several time in attempt to somehow make our relationship a profitable one to no avail. To add insult to injury comes this outlandish and unfounded complaint. We are a cold calling company and have done a very good job of acquiring leads for [redacted]< we simply can not be held accountable for her inability to list. If there is any more info needed please feel free to contact me at ###-###-####. Thank you in advance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told by one of head of the company that they would renew my contract till they get it right, I agree to it than I see that they was telling dishonest things that customers was saying which is not true, I did ask them why was they putting dishonest things about me in their response after they told me to take down the complaint and that they was going to do the right thing and work with me till they got it right which meant they was going to get me customers in a honest way so when I talk to the customers it would be in a professional matter that they present me to the customers which would lead to appointments that would help my business so if the company lead connect is willing to do what they agreed on doing I would agree to let them help me in a professional manner than I will reject the complaint but if they don't want to move forward to what they agree on before they wrote that dishonest reply than I what to go a head with my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have tried to make [redacted] happy to no avail. We have sent her leads, we have given her extensions well beyond what her subscription price allowed, we have spent countless time trying to make her campaign as effective for her as our other agents. We simply do not know what she wants.. We can not extend anymore resources and courtesies to an agent that can not produce. We are a cold calling service and do not make listings, we make listing appointments for the agents to convert. We can not control an agents conversion and/or follow up, that is at the total discretion of the client as we have outlined in the contract we provided. We would like nothing more to make our agents happy and successful but we can not do the work for them after our portion is completed. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have told the truth and I can help that this company it so not professional what I wrote is the truth and nothing but the truth and can prove it if I have to they did not do their best for me because they would tell UN truth things to me and to the customer to get the customers to say things they didn't want to say like OK set up an appointment the customer would tell me that they couldn't a word in to let the rep from let connect know if they wanted make an appointment or not than than would call an see do I want the leads or not which half the time they would be 3 to at least 4 hr. away which was way out of my area which they promise not to do I just could go on and on about their UN reliable business they know they are not being truthful about any thing they so I am just tired of playing their game [redacted] promise me if I took my complaint back that they was going to help me tell they get a listing but in a professional manner I have nothing else to said about this company but they are dishonest I not going to go back in forward rejecting their complaint every time they write something next time its going to be the same thing reject because they not professional people they know it and my god sees everything they just want to get away with ripen people off shame on them I do not speak foul or Untruths I am a person of the Church.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I subscribed for a 3 months agreement from this company called ELITE CONNECT., they provide cold calling services and setup listing appointments for real estate agents. The way they setup appointments is by calling leads which every realtor provides them based on there area. I sent them leads via [redacted] and [redacted].

I signed up for this service on June[redacted] for a 3 months contract., my contract ended August [redacted], in this 3 months I did recieve 12 email leads(not sure why they would send email leads as this data is what I send them via [redacted])., The company promises to setup 1-4 appointments every week., so in three months I should have received 12-48 appointments, where I only received 4 appointments. They under delivered on there services and they don't allow consumers to write reviews. If you write a bad review, they call you - beg you to change there services and then again don't deliver and then when you go again to write the review, they block you from doing so! Thats illegal - that is misguiding and misleading for consumers who want to get the right reviews, there are no bad reviews because they block those users who have had bad experiences.

Out of the 4 appointments that I had, none of the [redacted] wanted to sell and they were way out of my area.

The person who calls to setup the appointments, (they called me as I had put my own home as FSBO a while ago), they had no idea what address they are calling for, who they are calling, which area they are calling for or whom(which agent-agent name) they are calling for., no wonder I didn't get any appointments!

They are also giving my leads to other agents, as per the email they wrote me., and the link here [redacted] I was also calling FSBO's and expireds myself and I was able to get 2 listings in this 3 months, by calling them and meeting the [redacted] directly!

MY two cents, if you want FSBO business, pick up the phone and call them - lesson I learned by wasting my $1599Desired Settlement: Allow me to post the review as it is the right as a consumer to write my personal experience about there service provided to me. Refund me $1599 and apologize for defaming me as a INCAPABLE REALTOR!

Business

Response:

To Whom It May Concern:

The only portion of this complaint that is true, is the fact that our companies business relationship ended on August [redacted] 2014. We did not defame [redacted] as she claims in the [redacted] link she provided, that statement was a response to her defaming and untrue statements about our company on our [redacted] page, she conveniently did include that link. Her competence as an agent was not put into question by us, it was actually a statements made by a company that follows agent statistics, here is the link [redacted] . Our contracts are for cold calling and nothing more, we create listing appointments for our agents to make listing acquisitions, the conversion of lead to listing is based solely on the abilities of the agent. While it is true that [redacted] posted a complaint about us and was requested it be removed, the request was made because it was clearly unfounded, hence she removed it. She had posted the defaming comments about our company after we provided her with several appointments that she went on and as unable to, by her own admission, sign. One of these leads happen to be the lead she is referring to as "stolen" was not a lead that she provided us with, but rather from [redacted] as a for sale by [redacted] or "FSBO" that we contacted link here [redacted] . We made an appointment for this lead and she went on it but was unable to get the listing, had she signed the 3 million dollar listing we provided I am sure she would be singing a different tune however we are not to blame here, we provided the Lead#[redacted], this was her update via email : "So my meeting went well, [redacted] seemed very nice person, was in the business of building and selling properties from 30 yrs and is been interviewing all the agents and practically knows all the top agents in the city. He is not going to make a decision to list the property until labor day weekend. He did mention "he will call me and let me know". But its highly unlikely I will get the listing". Another appointment she was sent on Lead#[redacted] her email response : "I got a listing appointment on Sunday and it went well, although client has not signed the listing agreement yet, but he kept the listing agreement and said he will go through the document and sign it and send it across" (never signed with her). Another appointment she was sent on Lead#[redacted] her email response "Not ready to sell yet" (she met with the [redacted] and could not list). We had no choice but to refer out our lead that she lost, firstly it as not from her list of leads sent and our own intellectual property and secondly our reps have a right to create listing commissions for themselves as they have families to feed and work hard to create these appointments. Our contractual obligations were met and superseded giving the agent several opportunities to make a large ROI. We would also like to point out that this is not the first time [redacted] has defamed or complained about a company in this manner link here [redacted] .. When does the inability of an agent to list a property fall on the person who made the appointment??

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[As per there agreement, I should have received 12-48 appointments which I did not and my complaint is that they under delivered on there promise of setting up appointments for me. They only setup 4 appointments. Neighborhood city data that they are referring too is invalid as I can provide copies of my transactions from MRED MLS which is more accurate data. My complaint is not that I was not able to convert on the 4 listing appointments - My complaint is if a company makes you sign a agreement and tells you that they will setup on a national average 1-4 listing appointments every week, so based on this I should have had 12-48 listing appointments in 3 months, which they fell short off. I demand that they remove any defaming comments on [redacted] - I did not conveninently include the link, I included the link because it is valid data..... and refund me the money!!!!]

The [redacted] called me and asked me to remove my review, which as a consumer I have the right to disclose my experiences. They have blocked me from there page to write reviews. I did also get email from two other agents who had similar treatments [redacted] and [redacted]. The only way they get 5 star reviews is by blocking people who would write anything other than a 5 star review. This is a foul business practice. When consumers like me, who want to invest money in such companies - if we go by these 5 star reviews its misleading - as they don't allow other users to share there experiences! These kind of practices in the industry should not be allowed.!

My ability to convert a lead or not to convert a lead is not in question here. What is in question here is there ability to setup 12-48 listing appointments in 3 months of my contract, which they did not deliver! They go to a greater extent of digging into my personal abilities, while they are not delivering there own services!

I have 5 star ratings on [redacted] and [redacted], here are the links

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To address the first portion of this response I have added the contract that [redacted] has with our company. I would like for her to point out where it is that we say anything at all about number of appointments. When our agents ask us how many appointments they will receive from our service, they are told that our NATIONAL average is 1-4 listing appointments per week dependent on DATA. The comments e have made on [redacted] will not go down because they were not defaming or disparaging, they were responses to her constant badgering on our page. [redacted] did not make one comment on [redacted], she bombarded the entire page with the exact same comment under every post and every review, that is harassment and we have every right to respond to every comment with the truth. If [redacted] would like for those responses to go away then she is more than welcome to remove the initial comment that they were in response to, however we will not allow her false statements to go unanswered. We do not have to "dig up" anything in regards to her track record as an agent because sales are a matter of public record. We have not blocked her from [redacted], we blocked an unknown name from our page "[redacted]" which is an alias name that she has a personal page and we do not have a "[redacted]" as a client. We do not need to block anyone as we did not erase any of the comments she made on our page. Everything that we have stated in any transmission has not been an act of malice, it was all fact in response to [redacted]'s accusations. We are sorry to hear that [redacted] could not secure a listing for herself with our services since this meant a great financial loss to our company and reps that made the calls on her behalf, but we will not be berated and harassed as a result. Once an agent signs a listing is when we make our commissions, 3 months of calling has us at a loss, wasting our efforts and time. Our contract expressly states that leads will be based on agent consistency and no refunds will be made because we have a fiduciary responsibility to our employees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Again, the [redacted] and there team have been making wrong and false statements. I want an answer to why there were only 4 appointments set up for me, when I should have minimum 12 appointments. In my last phone conversations with the [redacted], he did admit that there services were short and he is willing to keep calling for me., This is how they string along all the agents. I strongly recommend contacting other two agents who have been the same burn victims and spent $3999 on there services. I wish to put an end to this kind of Hoax Marketting techniques and take other peoples money and time seriously. I have not badgered there [redacted] page, nor [redacted] is my alias - [redacted] is my name., [redacted] in my Dads Name infact. They make one after another false statements and I want to see the light of Justice at the end of this tunnel. How many other agents have to suffer from this kind of bad services and take food from there kids mounth and feed to these kind of Services where they use BAIT AND SWITCH METHOD! Once they take your money, there is no promise or gurantee or getting any returns back.....]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I signed a contract with Elite Connect that solicited me for telemarketing services to call Expired and For Sale by Owner Listings and set appointments for me. After signing the contract I quickly realized that they were disorganized, had terrible customer service and behaved like a used car salesman. During that 1st 30 day period I requested I wanted my upfront 2,500 dollars and wanted to terminate my relationship. They apologized and would not let me out of the contract but would extent my contract and “put me at the top of the list” to make sure appointments were made weekly. After an additional three months I complained again begging to be released from contract after no appointments were made and have my money refunded to me. They did not allow it and said they would send direct mail in collaboration with calling to increase the chances of an appointment. This attempt also resulted in no appointments. As a result of this back and forth for a year, only a few leads (not appointments) were emailed to me. All the leads said they expressed they were not interested in doing business when I called them. No sales or actual appointments were had as promised by this company yet they still took my 2,500 and then dropped the ball. This company is borderline criminal.Desired Settlement: Refund me my money or the next step will be small claims court.

Business

Response:

To Whom It May Concern: While it is regrettable to us that [redacted] had a bad experience with our company, we are not in control of the listings that he would acquire from it. Our service is for cold calling and we only provide a guarantee that we provide telemarketing service for our customers in hopes that they can sign a listing from these services. Our contract (see attached) outlines all this and we are in no way in breech of contract. We made every effort to make the experience satisfactory and are not in control of the response we receive from homeowners we contact on the agents behalf. We are legitimate company with a successful turnover rate for many of our clients, some with better results than others like in any other situation. This is a service as a part of a marketing campaign and advertising. If any other data is needed please feel free to contact us.Best Regards

Review: I contracted Elite Connect to do mailers and cold calling for my real estate business. I provided them with over 500 addresses to mail to, and when my sellers did not receive postcards in the mail I got suspicious. Instead of verifying they had all the addresses, they immediately attacked and threatened me (see correspondence). I filed a complaint with my credit card company, which I had used to charge their fee. The credit card company told me that since the contract says "non-refundable," it doesn't matter whether or not they actually delivered the services.

In their response to my credit card company investigation, they only provided proof they mailed to 150 addresses and no proof of any cold calling, which exactly proves my point. They did not do the work I contracted them to do.

Now my refusal to pay the $4k fee is hurting my credit. I want this off my credit report and continue to dispute with my credit card company.Desired Settlement: Refund my money and get the $4k delinquency off my credit report. This transaction has caused my otherwise flawless credit score to drop 100 points.

Business

Response:

We sent our more post cards than address were given by [redacted]. Most were returned because the name of the homeowner that were given to us no longer lived there or they sent them back. We called every possible number to cultivate and create listing appointments from list that were given from [redacted] and our own list. We did everything for [redacted] that we told her we would do and then she filed a complaint with her credit card company. We saw no reason for her complaint since we did do the job she paid us for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, I am still unsatisfied as the business did not do the marketing services per our contract. They failed to prove they mailed to the addresses I submitted. Please advise what I need to do next. Thank you for your assistance in this matter. Cordially, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it may concern:It is our stance that we did in fact mail the flyers for the incorrect addresses she provided costing us a major loss in postage and business. A fact that her credit card company agreed with since they made their judgment in our favor after her dispute. Our subscription is for cold calling and marketing, a service we provided for [redacted] based on erroneous information that she provided us, nevertheless we continued to call for her until she disputed her charge and did not update on her leads. Recently she has filed civil action against us in the state of HI even though her signed contract clearly states that all litigation from the contract must be filed in the state of NY. We are currently perusing the matter in NY Civil court to retrieve both our legal/travel costs and costs that we lost during her subscription. Please find her contract attached. Thank you in advance for your help.

Review: I am a real estate agent in NJ and I signed up with this company on 6/*/2013. The company was contracted to provide me with leads of home-Sellers in the town where I work and in some very close neighboring towns (that we agreed upon). I paid them $1599.00 for a 6 month term of this service for them to immediately begin calling those agreed upon areas and provide me with the Sellers names and contact info. These leads were supposed to come from For Sale By [redacted] Sellers and Sellers who's listings had expired from the MLS - they get these numbers from some other provider and then call the numbers to "talk me up" and suggest that they interview me to be their listing agent. Because I can only service customers in my immediate area it is very important that they stay within the zip codes that I provided to them.I was extremely patient with this company and provided them numerous chances over the past 10 months to correct the issue that they were encountering. For some reason any lead they sent to me was out of my service area. Our contract specifically stated the exact zip codes of leads that I was to be provided. I have not once in 10 months received a lead within those zip codes. I had numerous emails going back and forth with [redacted] who was my contact at the company ([redacted], the [redacted] was always CC'd on my emails). Every time I would receive a lead it was in a town that I was unfamiliar. Over months she gave me many excuses as to why this was happening and she would tell me they had fixed it. Then I would get another lead that was out of my service area. Until finally I was not hearing from them at all. I finally have asked them for a refund. Their resolve was for me to go hire another company to provide them with the phone numbers for the For Sale By Owners and Expireds. This is part of the service that they provide for every other client and falls under the fee that I had ALREADY paid. I was not going to pay another cent for a company that I had now had no trust in.Desired Settlement: I have not been provided ANY of the service that this company was contracted to do. I am asking for a full refund of $1,599.00.

Consumer

Response:

At this time, I have been contacted directly by Elite Connect, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I am fairly asking for a full refund because I have not received any leads from this company that were in the areas that they were contracted to provide to me. Leads that they did provide were useless to my business because they were out of my service area every time. I gave them four months over the six month term of our contract in order to fix the issue. It was never corrected.

Elite Connect Inc. contacted me in order to persuade me to drop the Revdex.com complaint telling me that in exchange they would not dispute my credit card complaint. However, I found out in the meantime that my credit card was disputing an incorrect amount because they can only dispute fraud for up to 90 days. Therefore, they were only asking for one quarter of the amount that is due ($399). I am rightfully owed the entire amount ($1599). Below are Elite Connect's statements to me on April [redacted]:

"Our service is a cold calling service with no guarantees or refunds based on our contracts. We will not contest your dispute under the following conditions: You must rescind your complaint to the Revdex.com and sign a non-slander agreement. Please let us know your decision so that we may tell our accounting department to halt action. Response is required by 4/**/14."

I will not accept only $399 in return through a credit card dispute. I want what is fair. That is not. Also, their contract mentions nothing about no-guarantees or refunds. And I refuse to sign anything else with that company especially a non-slander agreement because all of the information I have provided is exactly what took place and absolutely true.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On June [redacted] of 2013, [redacted] entered into a cold calling contract with The Elite Connect for a term of 6 Months. Our service is one where we call upon data whether it be Expired, FSBO or farm list etc... and speak to homeowners with regards to [redacted] as a Real Estate agent that we suggest they use. Our contracts have nothing to do with conversion or amount of listings that will be signed or number of homeowners will agree to speak with her. The fact remains that regardless of the time frame that [redacted] paid for, we had extended her by many months in order to continue calling in hopes that she would convert something. We even went as far to agree to a partial refund of $400.00 via American express, even though we were at a loss with her account. We complied with calling her farm lists even though we requested expires which respond much better, we allotted for more time that her contract did not include and we agreed to gi ve a partial refund. Our terms and conditions are for cold calling only and we have done that. We sincerely regret that no conversion was made but conversion is on the agents terms not ours.

Best Regards

Consumer

Response:

At this time, I have not been contacted by Elite Connect, Inc. regarding complaint ID [redacted].

Attached you will see my evidence that they have lied about sending me leads that I could not convert to listings. The leads that they sent, that you will see attached, are out of my contracted areas (the contract of specified areas is attached to my initial Revdex.com complaint). You will notice the last lead attached here is dated in October. Showing that they were sending me incorrect leads even up until the fourth month of our contract. I was begging for them to fix the issue or refund my money from the beginning. All of my emails show exactly what has happened and what is true.

In the one email that they conveniently picked-out they pointed out where I suggested they were "sending me a bunch of leads." I want to make clear that the particular email was referring to the leads that I was getting that where out of my area. At NO time did they send me a "bunch of leads" in my area. I can evidence that, as I have attached the leads they had sent to me. Can Elite Connect show the numerous leads that they claim to have sent to me that were in my contracted areas, and that I was unable to convert? No.

When I disputed my credit card charge to them they attempted to persuade me to sign a non-slander agreement in exchange for $399. However, all of what I have stated I can prove. Nothing I am saying is slander. They are accusing me of not being able to convert leads that they never supplied. They should be more careful about what they are stating about me and my business abilities because THEY are the only ones stating information that is false. I still ask that they come to terms with what they have not provided and be fair enough to offer me a refund. I do not want to take them to court. I have been kindly offering that they refund me if they couldn't service my area from the time that they were sending my leads incorrectly.

See attached leads and response to their last accusation.

Sincerely,

Business

Response:

While it is true that we offered [redacted] 399.00 it was not to "drop" her case with the Revdex.com. It was the amount she requested via her credit card and our co-founders were willing to forgo our usual no refund policy to consider it a prorated refund. After that, she filed this malicious complaint which we responded to by saying we will not contest her refund if she opted to part ways amicably ie:. dropping her complaint. We have exhausted resources and sent over all data proving such, to the credit card provider and currently awaiting response. We are apologetic to the fact that [redacted] did not procure a listing agreement with our service, however, our service is that of cald calling and our contracted job was done. thank you

Review: This company states they offer leads for real estate agent. They even offer a 30-day money back guarantee. They failed to deliver either to me! They will tell you anything to sign up for their service that promises 2-4 leads per week. They want you to sign up for 1 year (pay up front) with a full refund available. After 2 weeks, they sent 2 leads. One of the leads was old (over a month according to the lead) and the other was not even the person who owned the house. Elite states that they screen all of these leads, but they don't. When I contacted them to cancel, then I really got shut out. I canceled within 30 days and asked for a refund. They refused and have gone on to fight my credit card dispute. They are not professional to deal with and seem to only want to get your money. They did not even pretend to offer their services once they got my money. I consider this fraud, but it may just be a poorly run business. I have not come close to the promises they stated to get me signed up -- now I am out $3,599! I will warn everyone to stay away from Elite Connect, Inc.Desired Settlement: refund of money paid for services not rendered

Consumer

Response:

At this time, I have not been contacted by Elite Connect, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

This is a formal contest to the complaint of [redacted]. On March [redacted] of 2013 [redacted] entered into a cold calling service agreement with The Elite Connect. The rules of said contract were that [redacted] provide us with data to make listing appointments for him. During the course of [redacted]’s 25 day contract he provided us with 9 viable phone numbers to call upon for his calling campaign. Of those 9 phone numbers we converted 4 leads for him making it a nearly 50% potential ROI which he dropped the ball on and through his own admission after threatening us with the attorney general, asked if we are still going to be calling for him, Which we at his request did, without any more data sent to us. As a courtesy we spent countless man hours filtering data on our own to call upon which we were not contractually obligated to do. He is in breach of contract by failing to uphold his end of the contract. A contract that has a no refunds clause a nd is for 1 years length. A dispute he put in with his credit card and lost because his complaints and accusations are unfounded. Please let us know if we can provide anything more. thank and best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sell you on a leads generating service. They even tell you at the time of sale they have leads all ready for you. Don't be fooled! Why does a lead generation service need leads/data from the client? If you give them the leads/data, then why do they charge so much? I even paid more for a data service, that they recommended, to provide them with data. The salesperson for Elite sold me on the fact that they are able to "do it all"-- NOT TRUE. When Elite sold me on their services, they said they would provide 2-4 pre-screened leads each week -- NOT TRUE! Elite sold me on a 30-day money back guarantee -- NOT TRUE (I have had to fight them for longer than they provided services). The only reason I gave them a shot, was the 30-day money back guarantee. Once we hit 30 days (I cancelled in 25 days or less), they did not even pretend to provide services. Of the 4 'leads' they say they provided, 3 owed more than the house was worth and 1 was not even [redacted] -- that is NOT pre-screened in my opinion. I did ask - SARCASTICALLY - if they were going to do ANY work after the 30 day period on this "1-year contract"; I got NO RESPONSE. In my experience they are perpetrating FRAUD by selling you on services that they don't provide (or plan to provide) and then completely stopping after they get your money past the initial 30-day period. BUYER BEWARE of Elite Connect !! In addition, they have complaints filed with The State of New York, the Real Estate Commission and the NY State Attorney General. It would appear they have treated others the same way I have been treated. At this point, I want to warn others to not make the same mistake that I did.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,