Elite Fundraising

Thank you for the opportunity to respond to our customer's concerns regarding her orderAfter researching the file for Mrs [redacted] I found out that we have tried to work with her to resolve her concernsOn September 30,she entered into a signed agreement with our company ordering fully customized discount cardsShe electronically signed on the line with her name and I approveThe start date in the contract is a tentative start date and is something that we work hard to meet with our clientsHowever some areas are new areas and can take time to get businesses to participate as we cannot put them on the back of the cards without there approvalWe spoke with Mrs [redacted] to resolve the matter and told her she would have the cards before thanksgiving breakShe was fine with that until she spoke with the school board and was told she did not have the approval to make the payment when she didShe than came back with urgency in having the matter resolved and no longer wanting to work with usThe Vending manager advised her of the options that we had to help her out: A) Refund $and continue to vend the cards until the 18th of November and deliver no later than the 23rdB) Refund $go with half the amount of cards and continue to vend the cards until the 18th of November and deliver no later that the 23rdC) switch her products D) push out the start date E) cancel with a 50% cancellation feeShe was not wanting any of those resolutionsPer the agreement that she signed on September 30, "If I want to cancel my order at any time prior to shipment of the units, a 50% fee is applicable and will be charged immediately." We realize the importance of fundraising for the clientsAnd we are trying to work with her to help her organizationWe are hopeful that we can reach a resolution with Mrs [redacted] as we know this would be a great fundraiser for her organizationThe refund paperwork has as well been submitted and we are waiting on the boards decision from the meeting on February 3, Thank you again for the opportunity to respond to this matter

Thank you for the opportunity to respond to this issueAfter researching the information provided I did find that a $cancellation fee was assessed due to the termination of the agreement we had with Ms [redacted] In the agreement it does state that a fee will be assessed if the order is canceled, and at the time of the cancellation we believed that we could put more work into the product in order to make the customer happyAt this time paperwork has been submitted to refund the $cancellation feeWe will notify the customer via phone when the request is approved and when to expect the returned fundsThank you again for the time to get this issue resolved, and we hope this is satisfactory to the customer's needs

Thank you for the opportunity to respond to our customer's issues, and we hope to get this resolvedBelow is the information I have put together pertaining to this issueOn 2/25/Ms [redacted] entered into an agreement with our company and ordered discount cards for a fundraiser for her schoolOnce she signed up and placed her order she was moved to the vending process, where she was assigned to a vendor rep who worked one on one with her to customize her cardsOnce Ms [redacted] was happy with her vendors and graphics on the front of the card, she gave her written approval for the product to go to printAfter the cards had been printed and shipped, Ms [redacted] emailed into the business office on 3/25/saying that she can no longer do the fundraiser because she is not working at the schoolWe communicated back and forth via email to discuss resolutions and to help with sellingMs [redacted] explained that she was not successful selling the cards and wanted to return the unsold cardsIt was explained to her that per the agreement she signed, we do not have a return policyBecause the cards are customized to each individual group, we do not have a return policyWe explained that once our customers receive the product, they are responsible for the full amount of the invoiceManagement was able to get approval to allow her to pay the cancellation fee and terminate the fundraiserAs stated in the agreement, if someone is canceling their order the fee is due immediatelyMs [redacted] explained that she did not know when she could pay the cancellation fee, so we were speaking with the finance office to see how long we could give her to pay the feeAt this time, Ms [redacted] ordered cards from us, agreeing that we do not have a return policy, and a cancellation for the fee is only application "prior to production, approved of us to print and ship the cards, and began selling themWe have been as accommodating as possible to allow her to cancel the order after receiving the product, only paying half of the bill as the cancellation, and giving her time to acquire the fundsDue to the circumstance we are unable to simply cancel the order with no fee and allow her to return the cards.We hope to reach a resolution and are willing to work with Ms***

Thank you for the opportunity to respond to this issue and get it resolvedAfter researching this situation, it looks like the issue has already been resolvedIn the agreement we had with the customer it states that we have a cancelation fee of $if the customer chooses to terminate the agreementSo when the customer expressed wanting to cancel the order, we advised that the cancelation fee would be assessed and charged on the credit card provided by the customerAfter the fee was processed the customer called in wanting to have it loweredWe were able to get approval to lower the fee to just $375, so $was refunded back to the customer, and the order was canceled for the discounted fee It is always regrettable when we a customer cancels and order, but we are happy we could reach a resolution and go against our typical process by partially refunding the customer for the fee Thank you again for the opportunity to respond to this issue and we are happy it was resolved

Complaint: [redacted] I am rejecting this response because:Nothing stated in the companies response excuses the fact that when making the deal ,I was indeed deceived and Lied to when I asked repeatedly about total refund upon anything going wrong I was concerned about the time line and satisfaction of the cards with a prepayment.On the day I called to cancel and ask about a refund the first time, the sales replaid out what she thought could get done I let it go for that day until I could consult with my team, though my true wish was to cancelMy board was aware that I was in dealing with your company before I made the transactionAfter talking the situation over with staff and board, we reallized how this late start would be a great detrimental to our needsI was indeed stressed when I called your representative, feeling the strain of providing for the students needs and a couple of board members were not supportive of this transaction and it had indeed proved to be a failure for usThis entire situation is about dishonest representationYou say I "signed" an agreement but I never received the terms of such a contract and on the contrary was given a verbal "contract" that promised a full refund upon any dissatisfactionThe only thing I agreed to was that I would prepay for cards on the spoken and recorded guarentee that if there was a problem all monies paid would be returned A 50% refund is not accceptableIt is not what your sales person promisedThis was not a slip or an accident this was a deliberate lie to land a sale from a questioning customer Due to a dishonest sale I believe we are entitled to a full refundI do not see how you could vies this in any other lightPlease return our deposit Sincerely, [redacted]

We appreciate the opportunity to response and resolve this issueWe have researched the situation and found the following infoOn 2/10/the customer entered into an agreement with our company ordering discount cards for a fundraiserWe contact business in the customers desired area, business offer discounts to be featured on the cards and the customer approves of the businessesAfter the product was completed the customer approved of the participating businesses as well as the customized graphicsAfter the customer approved, we printed and shipped the cardsAfter the customer began selling the cards we received correspondence that there were business on the card that were no longer in business, or were unaware they were participating on the cardsWe do recorded verification with each vendor so we have authorization of each vendors participationAfter back and forth communication with the customer, we received a legal letter do cease communication, so we did soIt is never our intention to have a fundraiser go poorly, and it is always regrettable when an issue arisesAt this point we are going to cancel the order without assessing a cancelation feeAgain, we apologize for the inconvenience

Thank you for the opportunity to respond to this customer’s complaintsAfter researching the information we have found that during the process of contacting vendors we were able to obtain enough vendors to fill the card and have them to the customer on time for their fundraising start date, however, we were able to finalize an agreement on what vendors would be acceptedWe did believe we still had an opportunity to put further work into the product to obtain satisfactory vendors, but the customer was unwilling to move forward Because the customer did not receive a product and was unable to run the card fundraiser, refund paperwork has been submitted for the amount originally paid for the cardsThe customer will be notified via phone once the refund has been approved, and what date to expect the returned funds Thank you for the opportunity to respond to this issue, and we hope this is a satisfactory resolution

Thank you for the opportunity to respond to our customer's concernsBelow is the information we have pertaining to this situationon 10/Mr [redacted] entered into an agreement with us an ordered discount cards for a fundraiserOur customers get to have full approval of the product before we are able to finalize or ship the cardsOn 3/11/Mr [redacted] sent his vendor rep an email explaining where he wanted her to obtain vendorsMr [redacted] provided zip codes that he wanted us to obtain vendors fromAll vendors that were obtained for his cards were in the zip codes he requestedOn 3/12/the card was finished and the final list of vendors was sent to Mr [redacted] for his review and approvalMr [redacted] responded to the final list by emailing "I'm happy with thatGo ahead and make the cards"Then on 3/30/Mr [redacted] informed us that he did not believe he was ordering the cards, even though he asked us to "make the cards" back on 3/12/He told us he did not have the authority to enter into an agreement with us or order the cardsWe explained at that time there would be a cancellation fee associated with canceling the orderThis would be assessed due to the fact that Mr [redacted] placed an order with our company, and signed his electronic signature above the disclaimer stating that he did have the proper authority to place an order on behalf of his organizationIn addition, he provided us information to make the cards, as well as gave us written approval and consent to "make the cards"Because of this situation, the cancellation fee will be assessed if Mr [redacted] wishes to cancel the order.Thank you for the opportunity to respond to our customer's concerns, and we hope to work towards a resolution

Complaint: ***
I am rejecting this response because: The only terms of contract that I was informed of upon approving the payment were not what the company is now claiming was part of the contractI agreed to a 100% money back guarantee contractThis company can not say one thing to get a sale and then claim they have a different policyI appeal to the Revdex.com to help me settle this issue on grounds of dishonest representationA paper sent to me is not going to change that I did not agree to your contractI agree only after verifying with your sales girl, no less then times, that if there was any problem I would get 100% of the deposit backYour company agree through your representative and that is the contract I am holding you toCan we please settle this$2,needs returned asapThank you.
Sincerely,
*** ***

Thank you for the opportunity to respond to this issueWhen a customer first signs up we do tell them vendors that we generally do business with, but we can never guarantee specific vendors will participateBecause We contact each vendor individually, we cannot guarantee that any one vendor will
for sure participate, or what discount they will offerWe continue to work with our customers until they are happy with the vendors and graphics on the cardsAt times a customer will choose to stop the process because we were unable to obtain specific wishlist vendors.At this time we have a note on the account that the cancellation fee will be credited to any future account this organization has with usWe truly apologize if there was any miscommunication or for any hassle, and we hope to have a chance to work with them againThank you

Thank you for communicating with us about the complaint received from Ms*** In her complaint she confirms that she was in fact looking for fundraisers at the time of our transactionA review of our paperwork and call records show that on 9/28/Ms*** was on the phone with
our salesman Emery and Kat from our Business Office for a total of minutes and seconds. During that time she was informed about the fundraiser and she approved the written Agreement for her organization with a tentative start date of 11/13/2017. Her e-mail clearly stated: “I approve. *** *** ”. At that time the call was transferred to the Business Office along with the signed Agreement. Ms*** spoke with Kat in the Business Office to confirm and verify the order. Ms*** stated she was a full time employee of the organization. On 10/10/we spoke with Ms*** and she then stated she did not have approval to run the fundraiser and that her Board meeting was on 11/14/17. Please note that she signed and approved the Agreement which was confirmed by our Business Office on 9/28/We attempted to reach out to Ms*** on 11/20/with no success. Shortly after that we were notified by the Revdex.com that she had filed this complaintWe do believe that we can provide a great fundraiser for the organization when given the chance. It is felt that much of this complaint is not communicated properly. Since we cannot get a hold of Ms***, we do appreciate the Revdex.com’s valuable services in helping us reach an acceptable resolution. Edje would be willing to release Ms*** for this Agreement since she did not obtain Board approval but would first offer to produce a customized fundraising product at no cost up front. The invoice could be paid for with the funds from the successful fundraiser It is not understood why Ms*** states she was confused nor why she is discrediting our companyWe are not a scam or trying to take advantage of her organization. We build customized products for our customers with local discount offers they approve We would like the opportunity to speak with Ms*** to help her understand that we are not the type of company she is portraying and are eager to communicate with herIf needed we also can also include a copy of the Agreement as proof since we believe the Revdex.com doesn’t post personal information Thank you so much for your help. We really appreciate the great service the Revdex.com provides. Please let us know how we can better communicate with Ms*** Sincerely, Heather S*** | Phone: 866-720-*** | Fax: 888-400-Esther Street, Suite | Vancouver, WA

Thank you for the opportunity to reply to our customer’s complaintAfter researching the situation, we found that there was a participating vendor on the customer’s discount card that was not wanting to honor the discountIn order to compensate we have offered to replace the vendor and send out
new cards at no cost, however, this was refused by the customerWe are more than willing to fix the situation, and we have many options to do so, where the customer is still able to run the fundraiser and have a successful saleWe hope to reach a resolution with the customer and replace the productThank you for your time and please let us know if this helps

Thank you for the opportunity to respond to our customer's concernsBelow is the information I have compiled pertaining to this situation.On 3/16/Mr*** signed up and ordered discount cards for his school fundraiserWe began working on the cards on 3/18/15, and finished obtaining vendors on
4/16/On 4/17/Mr*** replied to our final list of merchants stating "I approve! Have you received the graphics?", indicating that he was happy with the list of vendors and gives his approvalLess then an hour after approving he emailed again stating that he needed to present the matter to the school before we print, and asked us to hold off on printingNext time we spoke he stated that he needed to cancel the orderTo address Mr***'s concern with our multiple company names and phone numbers, it's due to us having multiple departments (DBA's), reaching out to multiple different organizationsSo we have one department that does business under one name that works with youth groups and churches, another that works with public schools etcWe have multiple incoming phone numbers to help filter customers to the correct department.It is never our intention to upset a customer or make them feel forced into running a fundraiserWe only hope that when a customer signed up and orders a product from us, and approves of the cards, that they understand there has been a lot of work and man hours put into their productThat makes it difficult to simply cancel orders without being reimbursed for the work that was put into customizing their product. After speaking with administration, we have decided to cancel Mr***'s order, with no feeWe hope that if he needs a fundraiser in the future that he considers working with us againThank you for the opportunity to respond to this complaint, and I hope that this resolves the issue?

Thank you for the opportunity to respond to our customer’s complaintWe were able to research this situation and found that on 9/18/the customer signed up and ordered cards with us for and The order was fulfilled, but it looks like the
customer was not wanting to continue with the orderOur reps reached out to the customer many times between December and June attempting to start working on the cardsI see no notes stating that the customer is not wanting to move forwardWe had left messages and spoken to other people and the school leaving messages for our customer to return our calls, with no responseWhen a customer signs up it does state in the agreement when they are signing upThey are also transferred to the business office where the entire order to verified with the customer to make sure everything is correctSo it’s regrettable that there was still confusion regarding how many years the customer was signing up forIt is never our intention for a customer to feel like they are being forced into running a fundraiserWe simply strive to reach a resolution when it comes to going through the cancel process if someone wants to terminate an orderAt this point we have made the decision to cancel the order and not as the fee that is general appliedThank you again for the opportunity to respond to this complaint and reach a resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for allowing us the opportunity to respondOn 2/27/** *** entered into a signed agreement with Generation Fundraising on behalf of *** ***Ordering 200+free discount cardsshe signed above the agreement stating "I ** *** agree to pay $on the first discount
cardsI agree to the other terms of the contract." In the signed agreement it is stated, "I have the authority to sign and enter into an agreement on behalf of the above stated Organization.By typing my name on the signature line and/or replying to this email and typing my name on the top of the agreement (due to the fact that I am sending it from a device that will not allow typing on the line itself), I am agreeing to the terms listed above and to the statement that I agree to pay the total amount due according to the issuer agreementIf I want to cancel my order at any time prior to shipment of the units, a 50% fee is applicable and will be charged immediatelyI confirm the above information is true and accuratePlease proceed with this project."She was well aware of the cancellation fee as noted in her signature "i agree to other terms of the contract." I have attached a copy of this agreement for referencethroughout the process we offer our clients the option to pay early Mrs*** chose to pay early to save the organization $We provided Mrs*** with all businesses that wanted to participate in her area as well as creating her graphics for the cardsShe than stated she just wanted to cancelper the agreement as stated above a 50% cancellation fee would be chargedHowever we did give her options to continue to run the fundraiser and we would keep the $as a deposit and refund the $1,which she would pay per terms of the agreement attached or instead of the 50% cancellation fee of the full $2,bill (less the discount) of $1,000, it would be a $cancellation fee since the file was fully worked on for her and if she chose to run a fundraiser in the future she would have a credit towards her accountAfter speaking with Mrs*** she chose to take the $1,refund and understood the $would be a cancellation feeshe accepted all terms of the contract and was fully aware of her optionswe of course would like to run the fundraiser for Mrs*** and see it be successful

Thank you for allowing us to respond to this matterin regards to this matter I have forwarded the signed contract from Mrs*** to our rep at the Revdex.comAs it is a signed contract and we have provided other options to help Mrs*** in resolving this matter our last response still standsThe details of her agreement are all outlined in that contractWe would like the opportunity to come to a mutual agreement with Mrs*** to resolve this matterIf she would like we can forward her a copy of the contract she signed on Friday September 30, please let me know if I can send any other information to help in this matter

Complaint: ***I am rejecting this response because: I refuse to pay any feesI canceled the order on October I will not respond to any further contact. Sincerely,*** ***

Thank you for the opportunity to respond to this complaintIn regards to us doing business with other groups in the area: it is not protocol for us to list every group we have worked with in an area when someone orders discount cards from usBecause we customize all of our products to the
group that ordered them, it helps success, even if other groups in the area are sellingIf a school is selling cards, then will have their own supporters that purchase the card, as well as with churches and other non-profit organizationIf a customer contacts us stating that a vendor is not accepting their card or attempts to take it, then it's an easy process for us to contact the vendor and provide the agreement we did with the vendor to ensure they will honor they card they agreed to participate onIf a vendor is not kind to a customer, that is not something we are able to resolve for the customerWhen a customer orders discount cards from us, we provide a selling guide to help insure success, and give tools to help to sell the cards, however, we do not have a return policy because we can not guarantee success of a fundraiser, or motivation of a group to sellWhen the customer receive an email of selling suggestions, it was simply to be helpful and to provide tips that may benefit the group to re-start the fundraiser and be successful.To make sure that customers are happy with their product and are confident that they will sell them, we allow all customer to have full approval of the cards before we can ship them outSo once a customer approves of all vendors on the cards and graphics, we print and ship the cardsIt is then up to the customer to run a successful fundraiserIf a customer needs selling tips, we can provide thatIf a customer has a issue with a vendor not accepting the cards, we can fix thatBut we are unable to issue a refund, nor accept product back.Thank you for the time to respond to this issue, and we hope we are able to help in another way

Thank you for the opportunity to respond to this complaintAfter much back and forth communication with the customer and multiple attempts to resolve the situation, a refund request is going to be turned in to our administration for approvalOnce an answer is reached the customer will be contacted
directly to let him know if the refund was approved, and if so, when to expect the returned fundsWe hope this is satisfactory and that this will resolve the issue
Thank you for your time and the opportunity to respond to this issue and reach a resolution
Tasha P***
Business Office Manager