Elite Fundraising

Thank you for the opportunity to respond to our customer's issues, and we hope to get this resolved. Below is the information I have put together pertaining to this issue. On 2/25/15 Ms. [redacted] entered into an agreement with our company and ordered discount cards for a fundraiser for her school. Once...

she signed up and placed her order she was moved to the vending process, where she was assigned to a vendor rep who worked one on one with her to customize her cards. Once Ms. [redacted] was happy with her vendors and graphics on the front of the card, she gave her written approval for the product to go to print. After the cards had been printed and shipped, Ms. [redacted] emailed into the business office on 3/25/15 saying that she can no longer do the fundraiser because she is not working at the school. We communicated back and forth via email to discuss resolutions and to help with selling. Ms. [redacted] explained that she was not successful selling the cards and wanted to return the unsold cards. It was explained to her that per the agreement she signed, we do not have a return policy. Because the cards are customized to each individual group, we do not have a return policy. We explained that once our customers receive the product, they are responsible for the full amount of the invoice. Management was able to get approval to allow her to pay the cancellation fee and terminate the fundraiser. As stated in the agreement, if someone is canceling their order the fee is due immediately. Ms. [redacted] explained that she did not know when she could pay the cancellation fee, so we were speaking with the finance office to see how long we could give her to pay the fee. At this time, Ms. [redacted] ordered cards from us, agreeing that we do not have a return policy, and a cancellation for the fee is only application "prior to production, approved of us to print and ship the cards, and began selling them. We have been as accommodating as possible to allow her to cancel the order after receiving the product, only paying half of the bill as the cancellation, and giving her time to acquire the funds. Due to the circumstance we are unable to simply cancel the order with no fee and allow her to return the cards.We hope to reach a resolution and are willing to work with Ms. [redacted].

Complaint: [redacted]I am rejecting this response because: Proof of the contract between [redacted] and the "vendor" in question has not been provided to me. Therefore, I doubt that any contract exists! I am not satisfied with "replacement" cards offered as we already started the process of selling them throughout our community. This very negatively impacted our fundraiser, our bottom line is down due to this. Our organization will only accept a refund at this point.Sincerely,[redacted]

Thank you for the opportunity to respond to this issue. After researching the information provided I did find that a $500 cancellation fee was assessed due to the termination of the agreement we had with Ms. [redacted]. In the agreement it does state that a fee will be assessed if the order is...

canceled, and at the time of the cancellation we believed that we could put more work into the product in order to make the customer happy. At this time paperwork has been submitted to refund the $500 cancellation fee. We will notify the customer via phone when the request is approved and when to expect the returned funds. Thank you again for the time to get this issue resolved, and we hope this is satisfactory to the customer's needs.

Thank you for the opportunity to respond to our customer's concerns. Below is the information we have pertaining to this situation. on 10/2014 Mr. [redacted] entered into an agreement with us an ordered discount cards for a fundraiser. Our customers get to have full approval of the product before we...

are able to finalize or ship the cards. On 3/11/15 Mr. [redacted] sent  his vendor rep an email explaining where he wanted her to obtain vendors. Mr. [redacted] provided 6 zip codes that he wanted us to obtain vendors from. All vendors that were obtained for his cards were in the zip codes he requested. On 3/12/15 the card was finished and the final list of vendors was sent to Mr. [redacted] for his review and approval. Mr. [redacted] responded to the final list by emailing "I'm happy with that. Go ahead and make the cards". Then on 3/30/15 Mr. [redacted] informed us that he did not believe he was ordering the cards, even though he asked us to "make the cards" back on 3/12/15. He told us he did not have the authority to enter into an agreement with us or order the cards. We explained at that time there would be a cancellation fee associated with canceling the order. This would be assessed due to the fact that Mr. [redacted] placed an order with our company, and signed his electronic signature above the disclaimer stating that he did have the proper authority to place an order on behalf of his organization. In addition, he provided us information to make the cards, as well as gave us written approval and consent to "make the cards". Because of this situation, the cancellation fee will be assessed if Mr. [redacted] wishes to cancel the order.Thank you for the opportunity to respond to our customer's concerns, and we hope to work towards a resolution.

ID [redacted]
 
As a fundraising company it is never our intention to have a fundraiser go poorly for a customer. We are in current communication with the vendor to reach a resolution. We are willing to help compensate for the issue, and offer a 50% refund, as well as send out replacement cards with that vendor in question removed and replaced with an approved vendor from the customer. We feel that this is a sufficient resolution to the issue and will allow the customer to continue a fundraiser with no issue with the cards, as well minimize any chance of lost funds as a result of refunding 50% of the purchase price. We will also be contacting the customer directly to discuss this resolution and hopefully both the customers and ourselves can be satisfied with no negative financial impact.
Thank you again for the opportunity to respond to this issue, and although the complaint has been closed, we are diligently working towards a resolution.

Thank you for the opportunity to respond to our customer's concerns regarding her order. After researching the file for Mrs. [redacted] I found out that we have tried to work with her to resolve her concerns. On September 30,2016 she entered into a signed agreement with our company ordering 400 fully...

customized discount cards. She electronically signed on the line with her name and I approve. The start date in the contract is a tentative start date and is something that we work hard to meet with our clients. However some areas are new areas and can take time to get businesses to participate as we cannot put them on the back of the cards without there approval. We spoke with Mrs. [redacted] to resolve the matter and told her she would have the cards before thanksgiving break. She was fine with that until she spoke with the school board and was told she did not have the approval to make the payment when she did. She than came back with urgency in having the matter resolved and no longer wanting to work with us. The Vending manager advised her of the options that we had to help her out: A) Refund $500 and continue to vend the cards until the 18th of November and deliver no later than the 23rd. B) Refund $1000 go with half the amount of cards and continue to vend the cards until the 18th of November and deliver no later that the 23rd. C) switch her products D) push out the start date E) cancel with a 50% cancellation fee. She was not wanting any of those resolutions. Per the agreement that she signed on September 30, 2016. "If I want to cancel my order at any time prior to shipment of the units, a 50% fee is applicable and will be charged immediately." . We realize the importance of fundraising for the clients. And we are trying to work with her to help her organization. We are hopeful that we can reach a resolution with Mrs. [redacted] as we know this would be a great fundraiser for her organization. The refund paperwork has as well been submitted and we are waiting on the boards decision from the meeting on February 3, 2017. Thank you again for the opportunity to respond to this matter.

Complaint: [redacted]
I am rejecting this response because:Nothing stated in the companies response excuses the fact that when making the deal ,I was indeed deceived and Lied to when  I asked repeatedly about total refund upon anything going wrong.  I was concerned about the time line and satisfaction of the cards with a prepayment.On the day I called to cancel and ask about a refund the first time, the sales rep. laid out what she thought could get done I let it go for that day until I could consult with my team, though my true wish was to cancel. My board was aware that I was in dealing with your company before I made the transaction. After talking the situation over with staff and board, we reallized how this late start would be a great detrimental to our needs. I was indeed stressed when I called your representative, feeling the strain of providing for the students needs and a couple of board members were not supportive of this transaction and it had indeed proved to be a failure for us. This entire situation is about dishonest representation. You say I "signed" an agreement but I never received the terms of such a contract and on the contrary was given a verbal "contract" that promised a full refund upon any dissatisfaction.. The only thing I agreed to was that I would prepay for 500 cards on the spoken and recorded guarentee that if there was a problem all monies paid would be returned.  A 50% refund is not accceptable. It is not what your sales person promised. This was not a slip or an accident this was a deliberate lie to land a sale from a questioning customer.  Due to a dishonest sale I believe we are entitled to a full refund. I do not see how you could vies this in any other light. Please return our deposit. 
Sincerely,
[redacted]

We appreciate the opportunity to response and resolve this issue. We have researched the situation and found the following info. On 2/10/2016 the customer entered into an agreement with our company ordering discount cards for a fundraiser. We contact business in the customers desired area, business...

offer discounts to be featured on the cards and the customer approves of the businesses. After the product was completed the customer approved of the participating businesses as well as the customized graphics. After the customer approved, we printed and shipped the cards. After the customer began selling the cards we received correspondence that there were business on the card that were no longer in business, or were unaware they were participating on the cards. We do recorded verification with each vendor so we have authorization of each vendors participation. After back and forth communication with the customer, we received a legal letter do cease communication, so we did so. It is never our intention to have a fundraiser go poorly, and it is always regrettable when an issue arises. At this point we are going to cancel the order without assessing a cancelation fee. Again, we apologize for the inconvenience.

Thank you for the opportunity to respond to this issue and get it resolved. After researching this situation, it looks like the issue has already been resolved. In the agreement we had with the customer it states that we have a cancelation fee of $750 if the...

customer chooses to terminate the agreement. So when the customer expressed wanting to cancel the order, we advised that the cancelation fee would be assessed and charged on the credit card provided by the customer. After the fee was processed the customer called in wanting to have it lowered. We were able to get approval to lower the fee to just $375, so $375 was refunded back to the customer, and the order was canceled for the discounted fee.
It is always regrettable when we a customer cancels and order, but we are happy we could reach a resolution and go against our typical process by partially refunding the customer for the fee.
Thank you again for the opportunity to respond to this issue and we are happy it was resolved.

Thank you for the opportunity to respond to this customer’s complaints. After researching the information we have found that during the process of contacting vendors we were able to obtain enough vendors to fill the card and have them to the customer on time for their fundraising start date,...

however, we were able to finalize an agreement on what vendors would be accepted. We did believe we still had an opportunity to put further work into the product to obtain satisfactory vendors, but the customer was unwilling to move forward.
Because the customer did not receive a product and was unable to run the card fundraiser, refund paperwork has been submitted for the amount originally paid for the cards. The customer will be notified via phone once the refund has been approved, and what date to expect the returned funds.
Thank you for the opportunity to respond to this issue, and we hope this is a satisfactory resolution.

On 10/20/15 Mr. [redacted] ordered discount cards from us. On 10/24/15 we spoke to him over the phone and he said he was supposed to be obtaining a voided check from the organization and he is just waiting to receive the information. Later that same day he asked us to touch base with him again on 10/27/15 and he should have the information so we could get started. On 10/27/15 we contacted Mr.[redacted] as arranged, and he did in fact provide business checking information with a verifiable balance. We told him at that time that he is now able to be moved on to the vending process. Because Mr. [redacted]'s fundraiser start date was not scheduled until 6/1/15, we contacted him in March of 2015 to begin production of his cards. After the vending process was finished we received Mr. [redacted]'s final approval of the cards on 3/12/15, of him stating "I'm happy with that. Go ahead and make the cards. Blessing [redacted]. Nice work". At this point, because we have put the work into the product and received Mr. [redacted]'s approval to print the cards, so we are unable to cancel the order with no fee. We are willing to work with him and come to an agreement on the price of the fee, but our cost must be cover for the work done. Thank you for your time and we hope to reach a resolution soon.

Complaint: [redacted]I am rejecting this response because:I sent this email (attached) to 180 Fundraising on October 22, 2014requesting the order be cancelled. I was not given a reply to this email and Ifelt I was obligated to go forward with the order. I will not pay anytermination fees or fines of any kind and I consider this whole thing done andover with.Thank you [redacted]  10/22/14   To: <[redacted]>  Hi, I am writing to inform youthat [redacted] wants to cancel our order for discount cards.We do not have the funds or a credit card to verify for you to begin making thecards. Please accept my apologies for any inconvenience caused. We may revisitit in the future. Any questions please call me,[redacted]Thanks[redacted]Sent from my iPad Sincerely,[redacted]

We appreciate the opportunity to response to our customer’s issues and help to find a resolution. After researching this situation, it looks like a resolution had already been achieved with the customer. We were able to reach an agreement on how many cards the customer would order as well as how...

much they would pay per card. We even offered a discount off the invoice to assist further, which the customer took advantage of.
At this point the product has been approved of by the customer, shipped to them and paid for. So our account with them is now closed. We apologize for any frustration to our customer while in the process of reaching a resolution, but we are happy we could meet in the middle and find a way to have it work for both parties.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As a Non-Profit Society, we will be satisfied with our full refund.
Thank you very much.Sincerely, [redacted]

Complaint: [redacted]If this company's goal is to create satisfied customers who feel like they were dealt with fairly and with integrity then this response is not satisfactory.  If, on the other hand, their goal is to use high pressure sales tactics in order to make as many short term profits as possible without regard to customer satisfaction, then this response is appropriate.Sincerely,[redacted]