Elite Windows and Doors

I've been renovating houses for 40 years. I paid for 17 replacement windows from this group and they ran with the check. After months of tracking them down I finally did so with a warrant into Powhatan District Court. Case GV23-118. This is a desperate company and I would not do business in any form with them. They have new people every week and a long history of bad reviews. If you warehouse your windows, this may lead you to skip reviews as I did. Read your reviews. Real reviews, not FB. This is the worst company i've dealt with in my 40 years of work. If you recieved email traffic from them, do not open their attachements. This is further problem. This group will duck your calls and you will end up trying to contact them on a burner phone as I did. They stay in court as well.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

How about the wrong glass that was suppose to be in one of the windows? one of the windows that was delivered was suppose to be the glass and it was not Will never do business with your company againIt should never be difficult to get a hold of a company to complain about discrepancies Yes I was happy with the installation of the picture window, but the fact still remains that the windows that was delivered one should have had different glass [redacted] ***

Ms***- We would like to apologize for the inconvenience that you have endured throughout this processThough we do provide a projected completion date for your project, it is only an estimateThe windows were subtracted from your contract after you had mentioned the discrepancy, as this was an accounting errorCorrespondence by email with two of our project managers was available if you were not successful in reaching us by telephoneThe amount refunded to you was $for the windows subtracted from your contractJanuary 5th, you signed our customer satisfaction form stating that you were happy with all work done by Elite

Mrs [redacted] - First of all, We sincerely apologize for the delays of your product arrival We would like to inform you that Elite Windows & Doors is currently in a receivershipPlease contact the receiver directly for further assistance Receiver: Simon Consulting

When contracts are signed with Elite, the customer is bound to that contractMr [redacted] was refunded due to an exception of certain circumstancesDan is in the sales department, and is not authorized to refund customersThe deposit refund was given back to the customer after correspondence through emailElite’s bond was suspended due to an accounting error

Elite did not "realize their mistake " It had to pointed out by us when we got the over draft fee which they never refunded The deposit was agreed upon by Dan , so if he can make business decisions to accept a deposit why did the office say he was not authorized to refund the deposit ? Our money was refunded after we got the ROC & Revdex.com involvedIf you read the Yelp reviews they use the "manufacturer is slow " line to keep others peoples money past the agreed upon completion date The biggest question is what did Elite do to get the original bond suspended ?

This is not an acceptable resolution

Mr***-First of all, We sincerely apologize for the delays of your product arrival. We would like to inform you that Elite Windows & Doors is currently in a receivership

The Job was 99% complete on 07/15/and only two screens remained to complete the jobOne screen had been received as the incorrect size for the master bedroom and started bowing due to the size matterThis was re-ordered and received on 8/25/One screen had come in damaged from the
manufacturer, so it had to be re-ordered againof pieces were installed on 9/12/When our installer had shown up for the final screen install 10/07/16, we were unable to proceed with the install due to the customer not being homeOur service tech has set up a new time for this last piece to be installedThe customer has all product ordered from Elite and the only remaining item to be done is the last screen installThe customer will also be refunded her mailing fee for the letter written to us when the install is completed. No further action should be required after this is complete

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted]- We would like to apologize for the inconvenience that you have endured throughout this process. Though we do provide a projected completion date for your project, it is only an estimate. The 3 windows were subtracted from your contract after you had mentioned the discrepancy, as this was...

an accounting error. Correspondence by email with two of our project managers was available if you were not successful in reaching us by telephone. The amount refunded to you was $600 for the windows subtracted from your contract. January 5th, 2017 you signed our customer satisfaction form stating that you were happy with all work done by Elite.

Ms. [redacted]-We understand your frustrations. While we are under receivership, please feel free to contact the receiver directly. Receiver: Simon Consulting

The total amount of the job was $8,000. The $4,000 charge was the 50% deposit down as mentioned on the contract that Mr. [redacted] signed. The credit card authorization form stated $3,000. Once we realized the discrepancy, the customer was credited back the next day. Elite Windows & Doors is...

continuing business, and like many businesses’ do, we have changed carriers as it suits our company expansion. Our sales rep, Dan, is a part of our sales team, and is not a partner or member of the company. Elite is currently holds an active license of the Registrar of Contractors.

Mrs. [redacted]- First of all, We sincerely apologize for the delays of your product arrival.  We would like to inform you that Elite Windows & Doors is currently in a receivership. Please contact the receiver directly for further assistance.    Receiver: Simon Consulting

When contracts are signed with Elite, the customer is bound to that contract. Mr. [redacted] was refunded due to an exception of certain circumstances. Dan is in the sales department, and is not authorized to refund customers. The deposit refund was given back to the customer after correspondence through email. Elite’s bond was suspended due to an accounting error.

How about the wrong glass that was suppose to be in one of the windows? one of the windows that was delivered was suppose to be the 340 glass and it was not.  Will never do business with your company again. It should never be difficult to get a hold of a company to complain about discrepancies.  Yes I was happy with the installation of the picture window, but the fact still remains that the 4 windows that was delivered one should have had different glass [redacted]

Ms. [redacted]- First of all, We sincerely apologize for the delays of your product arrival.  We would like to inform you that Elite Windows & Doors is currently in a receivership. Please contact the receiver directly for further assistance.   Receiver: Simon Consulting

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the Simon Consulting in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Luckily we did not have the same experience as some others may have had. The company just had a change of ownership which my wife was very suspect of. We ordered all new custom windows for our home and decided to go with Elite. The product itself is great quality and we have not had any issues since the install. The install process took 2 days which I was fine with because our order was so large and my wife stays home. After that, the manager, John, came to the home to check the install to see if everything was done properly. Overall, we are very happy with everything.