Elk Grove Dodge

To Revdex.com, In regard to Mr [redacted] Ram Truck, we do appreciate Mr [redacted] business and would like to find a way to make him a happy customer but Chrysler the factory has agreed to do the paint work necessary to repair the factory defects on his truck Mr [redacted] wants Chrysler to paint the entire truck which they are not authorizingElk Grove Dodge is willing to take the situation into consideration and make the absolute best deal possible, but we are unable to pay what Mr [redacted] owes as he is also in a situation where he had rolled a sizeable amount of negative equity into this truck from his trade at the time We are happy to provide a rental car if Mr [redacted] decides to get the areas of concern painted [redacted] Sales Manager Elk Grove Dodge [redacted] ***

Thank you for your timeI would like to retract my compliant as elk grove dodge took care of the disputed chargesThank you again for you time in this matter Complaint # [redacted]

The situation has been resolved Elk Grove Dodge apologizes for the confusion, this has brought to light that we need to and will be updating our policies to better serve our customers For Mrs [redacted] we havecut a check and refunded her the money for her spray in bedliner We also have corrected the running board issue by driving the running boards up to Chico Dodge and paid for the installationThis saved Mrs [redacted] the time to drive from Chico to Elk Grove and back to Chico We are also going to provide a interior/exterior FINISHING TOUCH treatment to her vehicle at no charge [redacted] has been in constant contact with Mrs [redacted] and she states to be happy This is our ultimate goal with all our customers, we apologize that the transaction did not go smoother, but are commited to make sure our customers are happy and want to refer others to us Thank you for the opportunity to make things right! Thank you Mrs [redacted] for your business and we hope you love your Ram truck from here onAlso Mrs [redacted] please call me [redacted] or [redacted] when you would like to have the Finishing Touch completed [redacted] Sales Manager Elk Grove Dodge [redacted] ***

I am looking for a Truck, Elk Grove advertises a New yet older 2018 that is now 2 years old, for the Internet price of $62'000! however they are now having a Sale! So I was quoted a price of $69'000 with their sale!
Please see below:

My name is Tom Price, Internet Sales Manager at Elk Grove Dodge, and I would like to thank you for considering our dealership for your price quote on a new Ram 2500. I just checked and that 2500 should still be available. Please let me know if this vehicle will work for you and when would be a good day and time to schedule a visit to our dealership.

Below is your Special Internet Price Quote. If you have any additional questions or concerns, please do not hesitate to call or e-mail me. My contact information can be found at the bottom of this e-mail.

M.S.R.P. $77,055.00
Sale Price $69,055.00
Returning Lessee $500.00
California Retail Bonus $3,500.00
Ram HD Bonus Cash $3,000.00

Elk Grove Dodge Internet Price* $62,055.00

This Price Quote Is Only Valid Through The Internet Sales Department
Please Ask For Tom Price in Internet When You Arrive

*Internet price is after all listed rebates. Special rates are in lieu of rebates. All SALE prices are plus applicable tax and fees.
All vehicles are subject to prior sale. Quotes are subject to vehicle availability. Rebates and special rates are subject to change at the sole
discretion of Chrysler Capital and FCA. Dealer installed options are available at extra cost.
** Must finance with Chrysler Capital to get Chrysler Capital Cash.
***Must trade in a 2005 or newer vehicle to qualify. See dealer for details

You may qualify for additional rebates or discounts.
Contact me and I will go over them with you to ensure you are getting the absolute best deal!

Thank you for your time. I look forward to hearing from you!

On Sep 30, 2019, at 1:11 PM, Charles Bradley wrote:

This is Charles Bradley, Internet Sales at Lasher Elk Grove Dodge Chrysler Jeep in the Elk Grove Auto Mall.

Per your request, this is your Internet Sales Price Quote for our new 2018 Ram 2500 Longhorn crew cab.

https://www.elkgrovedodge.net/new/Ram/2018-Ram-2500-9854bd640a0e0a17043df2c29e32...⇄


MSRP: $77,055

Lasher Auto Discount: $8,000

***Sale Price: $69,055***

Consumer Cash: $6,500

Net Cost: $62,555

Your out the door price: $69,327.50

Please contact Charles Bradley direct at (916) 831-9066

*Your internet sale price listed above includes all applicable rebates and incentives but does not include any dealer installed accessories. Price may include rebates that cannot be used in combination with special financing/leasing options. See dealer for details. Your sale price is valid for 48 hours from the time of the quote.

We are located in the Elk Grove Auto Mall at 8575 Laguna Grove Dr. and we are open Monday through Saturday from 8:30 am to 9 pm and Sunday from 10 am to 9 pm.

Thank You,

Charles Bradley
Internet Sales Manager
Direct Line: 916-831-9066
Office: 916-405-2600
Email: [email protected]

From: Elk Grove Dodge 8575 Laguna Grove Drive Elk Grove, CA 95758

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
to the better buisness bureau,I refuse the transmission shops offer as the four files above show this chevy tahoe was bought right off the lot then I provide what the prior owner did to the vehicle every six months as to keep the transmission in top shape I also provide the paper in witch I was requesting a transmission kit be done and synthetic trans fluid was used not oil I have also provided a photo of just how well the upkeep of this ride to prove it was taken excellant care of..the transmission shop ruined my ride and I have now had to sell my vehicle to ecology.I am requesting for all damages done I am now requesting the cost of a new transmission or replace the amount for another vehicle thank you
Regards,
*** ***

Our Service department and a Sales Manager have made numerous attempts to contact customer after complaint was filed with no responseWe will ship the parts to the nearest dealership if that is the customer's preferenceOr she may come back to ours for the installationEither way we are
willing to help and want to right any inconvenience she feels she may have sufferedOnce contact is made we will do whatever she prefers including paying for the installation of running boards at another dealershipFYI-The sales manager think they may be on their honeymoon at this time

I shared in my previous email, I read the txt messages and the sales person was very clear about this was a one time offer. Customer came back went over the figures and decided to move forward.  We did not force him to buy the truck he could of changed his mind at anytime.  Our client purchased the truck at a great deal well below invoice, and once again it was his choice to come back knowing the deal was not on the table anymore. Please let me know if you have any other questions.

To Revdex.com,
 
  In regard to Mr. [redacted] Ram Truck,  we do appreciate Mr [redacted] business and would like to find a way to make him a happy customer but Chrysler the factory has agreed to do the paint work necessary to repair the factory defects on his truck.  Mr [redacted] wants...

Chrysler to paint the entire truck which they are not authorizing. Elk Grove Dodge is willing to take the situation into consideration and make the absolute best deal  possible, but we are unable to pay what Mr. [redacted] owes as he is also in a situation where he had rolled a sizeable amount of negative equity into this truck from his trade at the time.   We are happy to provide a rental car if Mr [redacted] decides to get the areas of concern painted.
 
[redacted]
Sales Manager
Elk Grove Dodge
 
[redacted]

I SPOKE WITH [redacted] AND OFFERED FOR HER TO BRING THE VEHICLE BACK IN AS SOON AS POSSIBLE. SHE INDICATED SHE COULD BRING IT IN TODAY.
AS OF YET; THE VEHICLE IS NOT HERE. WE ARE WILLING TO TOW IT IF NECESSARY. SHE INDICATED SHE COULD DRIVE IT HERE. WHEN IT GETS HERE WE WILL
RECHECK AND REPAIR THE...

VEHICLE AND PROVIDE A RENTAL CAR AS COMUNICATED TO [redacted]. THE PART THAT WAS NOT INSTALLED WAS A BEAUTY COVER.
I AM SORRY WE NEGLECTED TO INSTALL THE BEAUTY COVER AND WILL HAVE A DISCUSSION WITH THE TECH ABOUT THAT.
 
[redacted]
ELK GROVE DODGE
Tell us why here...

Our records show the following 6/13 [redacted] did purchase a vehicle from us and he did trade in a vehicle6/28 Mr. [redacted] made a change to his contract and we rewrote his contract for him.6/29 [redacted] funded his new contract7/2   We cut a check to payoff his vehicle to...

[redacted] (leinholder on trade in)7/9   DMV issued a new title to Elk Grove Dodge and vehicle was put in our name. We are sorry if this caused Mr. [redacted] any inconvenience.  We always overnight our payoff checks and can provide tracking notices if needed.  Our policy is to be as expeditious as possible.  Please let us know if anything further is needed.   [redacted]Finance AdministratorElk Grove Dodge/ Chrysler/ Jeep/ Ramphone [redacted]fax      [redacted]

We are very sorry that [redacted] had a less than favorable buying experience. While we do offer our customers options, certainly we don't promote anyone to tarnish their credit. We are looking for repeat customers at Elk Grove Dodge and try to offer the best buying experience anywhere. Customers...

are required to have good credit in order to be approved for a auto loan. It is up to the customer whether they keep their trade or include it in the transaction. We are sorry for any miscommunication that may have taken place.

I just wanted to notify that my complaint with Elk Grove dodge has been resolved and would like go ahead and close complaint 11873680 thank you for all your help ![redacted]

Hello [redacted], I reviewed the txt message between the sales consultant and the customer. Sales person was very clear in regards to it was a one time offer only, even told the customer your more then welcome to try to obtain the same deal I doubt they will honor it. Customer came back anyway and...

decided to purchase also the reference to the bed liner and floor mats I did not find anywhere in any correspondence where anything was promised.  Reading the txt customer stated (I like the truck just wondering if there is any help in those areas. Floor mats and smaller mirrors would make me feel very happy lol. and wish we could have worked a bed liner in the deal. Thanks you are awesome) Once again [redacted] I want every customer to be super happy but I am not sure what we did wrong here. Please advise me on what your thoughts are.     [redacted]General Sales ManagerLasher's Elk Grove Chrysler Jeep Dodge Ram

To whom it may concern     Customer came in for transmission service. Customer was unable to drop car off so they waited. Did not road test car before service My fault. Note 1996 chevy tahoed with 290000 miles on transmission possible has some wear . Note customer...

stated that she noticed trans container was not label scynthtic. We only have bulk . Note trans holds 12 quarts we only drained 4 ratio 8/4 . Customer is welcome to bring truck back for no charge diagnostic. There is nothing possible way by draining oil could damage trans.    THANK YOU

I am rejecting this response because: it is untrue. I have spoken with [redacted] and we are getting all of the issues taken care of. At no point was either my husband or myself called without returning a call. I called [redacted] multiple times, and his answering machine was actually completely full the 2 through 4th time. So while he is doing everything to make it right, this response attempts to put the blame on my husband and I.  That is wrong.

Revdex.com:
I brought my car back to the Elk Grove service department today, 10-17-16, to be rechecked and repaired. I cannot say that my issue is resolved since I don't know if my car will be repaired correctly yet. It is true that I was given a rental car and I was assured that the car will be rechecked and fixed. So the matter is not resolved as of yet.

We made arrangements with customer to get vehicle. We did all available flash updates for the back up cameras and proximity sensors. This will alleviate customer's concerns. Vehicle will be delivered back to customer.

Thank you for your time. I would like to retract my compliant as elk grove dodge took care of the disputed charges. Thank you again for you time in this matter.
Complaint #[redacted]

[redacted]  has had a failure of the brake booster on her 2012 caravan. This vehicle is not currently under warranty for that failure. [redacted] is requesting a rental for the three weeks it is going to take to get the part repaired. Chrysler(FCA)  HAS agreed to provide her with a rental....

Chrysler Case number [redacted].  The customer has picked up that offer.Thank You,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am unsure if you received my refuse offer from the el cajon transmission shop.so I am writing that I refuse their offer cause they have definitely lied they didn't use a synthetic transmission fluid causing me to leave with only one gear on my automatic transmission in my Chevy Tahoe.they have completely messed up my entire ride I am requesting to settle out the cost of either a rebuild transmission the amount of fourteen hundred dollars
Regards,
[redacted]