Elk Grove Honda

In response to the complaint # [redacted] , the manager on duty that night worked with Mr [redacted] and Miss [redacted] to help them purchase a vehicle He did not talk to them personally , the purchase was conducted by the salesperson and the Assistant Sales Manager at his directionThey negotiated a price that both worked for the dealership as well as the customer We did have knowledge that a manual transmission was an issue with the customer, but the sales person and Assistant Sales Manager told me that the customer , Mr [redacted] called his father who suggested a manual transmission was not a problem and subsequently Mr [redacted] and Miss [redacted] decided to proceed with the purchase At the time of signing the contract, all customers purchasing a used vehicle have a right to purchase a right of rescission Line “S” on California ‘s “Retail Installment Sale Contract”, the customers decided to decline the offer to purchase this rightAt no time did we force Mr [redacted] or Miss [redacted] to make a purchaseBoth Mr [redacted] and Miss [redacted] came in the next morning as they state in their complaint Our Sales Manager told them we would purchase the car back form them They would be required to pay the taxes and license involved with the original contract They would also have to pay the difference between what they purchased the vehicle for and what we ould purchase it back The amount totaled approximately $ They ased for a lower amount of $and the dealership agreed They went to the bank, brought back the money and left

Ms*** came into the dealership on 11-15-for an
airbag inflator recall. Ms***’s
repair order was written up at 8:am and closed printed up, i.etechnician finished
and customer was told because she was waiting at the dealership. During the free multi-point
visual
inspection, items were noted make the customer aware.
Elk Grove Honda had not seen the vehicle since During
the visual inspection, the tech noted items of concern. Ms*** is alleging that we took apart her
car to find these items. Also, Ms
*** said that another Honda dealer did a lot of this work. We asked her to get us the latest repair
order from the Honda dealer. Once we received the work that was done over a year ago, none of the items we recommended to the
customer were doneWe also do these inspection to protect the dealership due to the fact many customers have not been to our dealersip in awhile
We called the customer and told her this. She was even told that we were more than
happy to visually show her all that we found, like the cracked drive belts and
cam end plug that can be viewed from outside the engine. We presented the items to the customer as a
courtesy and no one told or wrote on her repair order that they had to be done
now. It was just a courtesy. I’ve attached the repair order from the
November 15th on the work we did and the items we found for her on
her free multi-point inspection
*** ***

please see attachments

The customer's vehicle has been in an accident, we ran a carfax.  The free inspection we did for the noise is coming from the same area that the history of the impact was in.  Second, the customer is incorrect in assuming that the SRS is for "airbag" only.  SRS stands for safety restraint system and can come on if a seat belt buckle/sensor is bad, seat senor, impact sensor, control module, etc... anything related to the SRS will make the light come on.  The customer came back 15 days later.  If, by performing the recall of replacing the inflator only, which includes removing four bolts, taking the air bag assembly out completely, removing the old inflator and installing a new inflator, the SRS light would have been on immediately and like many other customers that think by performing the air bag inflator recall, the SRS light will go off, they immediately bring us out to the car.  That is why we document if the SRS light is on prior to or after performing the recall.  The customer did authorize us to inspect the car and we even spent time finding out the bad wheel bearing.  If the dealership had done any thing to cause a rear impact sensor damage and OPDS no signal(see the repair orders sent prior) we would have replaced if we had any liability.  We don't, the customer has stored SRS impact history codes.  Elk Grove Honda has no responsibility nor financial liability for prior accident related problems.  Elk Grove Honda suggest customer go to their insurance company for assistance.

The customer did not realize that the money was placed in their savings account.  I spoke to them and told them to check their savings account with [redacted].  I did not get an answer from them and I have placed another call to verify they found were their money is in the savings account.

Response:Sorry, I emailed you twice with no response. We have filed our dispute with the DMV. The DMV has not updated any of their records. We have informed all parties involved and the situation should be handled. It all depends on the DMV

I am rejecting this response because:Business  is outright lying and did not provided any resolution to the problem at all. 1. I went to the service center on 5/30/15 and not on 5/31/15.2. I was never informed anything about claim administrator at all, I was told that they have to order tires and I would be called in couple of days, not in 2-14 days as business is claiming.3. I was never provided a copy of contract, let alone a highlighted version of contract as claimed.4.I was only called by [redacted] on 06/12 after I emailed the business complaining about the issue because I first tried to resolve the issue with the business, and I never told John if I replaced the tires or anything about rentals, I just asked him to have his manager call me since I don't wanted to talk with him at all because I do not trust a person who don't follow on his commitment and lie.it does not looks like business wanted to resolve the issue in a cordial manner. instead of working to resolve the issue, business is just interested in arguing and avoiding the responsibility. if the issue is not resolved in timely manner, I have to take the matter to the court.thanks

The customer came in on 2-28-17 referencing repair order [redacted] and we performed the air bag inflator recall per American Honda.  The vehicle also had another issue that we looked at for the customer for free, which is a $142.00 value.  Also, we performed a free multi-point inspection,...

which is a $69.00.  Customer left on 3-1-17 with no SRS light on.  Customer returns on 3-16-17 with an SRS light on.  We perform another free diagnosis, which is a $142.00 value, and find in the history there has been impact history.  Unfortunately, the SRS light is not on due to the recall work of replacing the inflator canister.  There has been prior impact, possibly an accident?  Dealership not responsible and didn't work in the rear of the vehicle. The notes from both repair orders show that the vehicle has a bent rim in the rear.

I am rejecting this response because: I don't believe this was a mistake but this has gone on long enough, we will just have to agree to disagree. You can close the complaint, nothing else will ever be purchased from Elk Grove Honda.

Revdex.com:
I have reviewed the...

response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However, a car dealer as large as Elk Grove Honda has two options to avoid future Revdex.com complaints: 1) work with their local political representatives to insure DMV process these backlogs more timely, and/or 2) do not re-sell traded-in autos until DMV has processed the necessary paperwork to reflect proper ownership.

I am rejecting this response because:unsatisfactorily resolution provided. unfortunately I have to go to court and media now.thanks

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Dealership performed inflator recall and replaced the passenger air bag inflator only.  Customer has stored codes.  Dealer not responsible for previous damages.  SRS light not on for passenger air bag, but previous history in which you were sent the codes for the SRS light.  Which, the SRS light can come on for: air bag module, seat belts, sensors, control module, cable real, anything related to the Safety Restraint System aka SRS.  We are sorry that the customer doesn't agree with the facts found in the matter.  Elk Grove Honda is not responsible for American Honda's recall.  Customer should contact American Honda

I am rejecting this response because:  I have provided my written response as an attachment and included photos of the damage.  Also, I can provide a copy of the CarFax as supporting documentation for my complaint. I have taken very good care of my vehicle and dispute the accusations made by Mr. [redacted] in his response.  Even with the hood up on the vehicle, the damage cannot be seen.  There are coverings that must be removed, and it was those coverings that I removed to replace the turn signal bulbs that were operative up to this point.  I removed the grill because I could not identify any other way to get to the bulbs from directly under the hood area.  Thank You,[redacted]

It was an honest mistake, and for that mistake and inconvenience to the customer we are offering a free detail whenever the consumer wishes to use it towards the purchased vehicle only.

Tell us why heRevdex.com 3075 Beacon BlvdWest Sacramento, CA 95691 RE: ID [redacted] Dear Richard Luong, Ms. [redacted]’s initial contact regarding her concern was with[redacted].  He relayed her concern tome and I attempted to contact her.  Wecrossed paths for awhile...

until we were able to make an appointment to bring inher vehicle.  The vehicle was purchased6/30/2012.  At the time we spoke Istated we would be happy to take care of something that had been missed at thetime of sale.   On the day of her appointment I requested that she pull thevehicle into our service drive.  Once Iinspected the vehicle it was clear to me the vehicle had not been well caredfor.  In fact it was in very poorcondition.  I was able to push the frontbumper in with just my hand all the way to the radiator.  It was clear it had received a prettysignificant front end impact.   At that time I brought out our Lead Technician Todd andasked his opinion getting a fresh point of view.  After inspecting the vehicle Todd explained to Ms. [redacted] thatthere is 100% certainty that the vehicle would NEVER have been put on the frontline for retail sales with significant damage. At that time Ms. [redacted] began to berate both of us calling Todd ignorant.  She repeated the insult several times. I managed to calm her down and asked simply if the damagehad been present why had we not heard from her over the last 3 years?  I explained that maybe 3 to 6 months forsomething but 3 years is excessive.  Inthis case it we are confident that the damage was not there at the time ofsale.   Ms. [redacted] explained that she did not notice the damageuntil she removed the grill to replace turn signal bulbs.  Replacing the bulbs does not require removalof the grill.  The grill was stillmissing when Ms. [redacted] brought the vehicle in for my inspection. I asked Ms. [redacted] to wait while I spoke with out GeneralManager after which I explained that there was nothing that Elk Grove Hondawould be able to do, too much time had elapsed.   Elk Grove Honda goes far and above to ensure we provide aquality product for our clients.  I havebeen a Pre-Owned Manager for over 30 years working for Elk Grove Honda going on4 of them.  I am very confident theservice we provide is quality.  I havebeen instructed by Elk Grove Honda owners that we have complete support to dowhat is right regardless of the cost. We could not in good faith accept any liability for the damage/damagesto Ms. [redacted]s Nissan Maxima. [redacted]Pre-Owned Managerre...

Business states that they have sent the check the new consumer address and believe the consumer should have received it by now.

We have not had any communication with [redacted] in the last 24 months.  We must asked [redacted] to please send us a copy of the papers that she is looking at that tells her she should be receiving a refund.  After we do some research we will answer back and let her know that we do or...

don't owe the $1440.00. Thank you,[redacted]General Manager

Customer purchased vehicle from her brother.  Her brother had brought the car in to us dueto the timing belt tensioner breaking. We made recommendations and one was for [redacted] valve due to the [redacted]coming up with [redacted]-due to the tensioner damaging the cam TDC sensor.  Current...

customer brought the vehicle to us with check enginelight on for [redacted] and [redacted] valve test bad and was replaced and checkengine light did not come back on during the test drive.  Customer came back 3 days later with codes[redacted] and [redacted] system leak and ELD circuit too high.  Upon further inspection found that the enginewas the wrong one put into the vehicle.  The dealer can’t be responsible for everything that mightoccur on a vehicle with 259,614 miles on an 11 year old car and has had theengine replaced that isn’t correct.  Itis unfortunate, but we can’t be sure exactly what is needed due to the enginebeing replaced with possible the incorrect one. It is sometimes difficult, but with older emissions items, one failurecan lead to others.We’ve attached the repair orders: [redacted]  Elk Grove Honda

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you very much Revdex.com - Yes, I received the much awaited check - without Revdex.com it would have been difficult to get refund from businesses, we don't have money to go to court and without any pressure they don't like to give money back. I have similar refund for one more car. Hopefully, I don'e have to bother you for that. Regards,[redacted]