Elk Grove Honda

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 I went personally and provided all the documents to General Manager [redacted] on Oct. 3rd 2016 - requested by Elk Grove Honda. These documents has already been provided to them. [redacted] said she will pull the file from the storage and process it. I did ask her if she need something else, She said she would need the contract. I told her that was provided to [redacted] and filled up the form as well. She did ask me couple of questions - I answered those.

In response to the complaint #[redacted], the manager on duty that night worked with Mr. [redacted] and Miss [redacted] to help them purchase a vehicle.   He did not talk to them personally , the purchase was conducted by the salesperson and the Assistant Sales Manager at his direction. They...

negotiated a price that both worked for the dealership as well as the customer.  We did have knowledge that a manual transmission was an issue with the customer, but the sales person and Assistant Sales Manager told me that the customer , Mr. [redacted] called his father who suggested a manual transmission was not a problem and subsequently Mr. [redacted] and Miss [redacted] decided to proceed with the purchase.  At the time of signing the contract, all customers purchasing a used vehicle have a right to purchase a right of rescission.  Line “S” on California ‘s  “Retail Installment Sale Contract”, the customers decided to decline the offer to purchase this right. At no time did we force Mr. [redacted] or Miss [redacted] to make a purchase. Both Mr. [redacted] and Miss [redacted] came in the next morning as they state in their complaint.  Our Sales Manager told them we would purchase the car back form them.  They would be required to pay the taxes and license involved with the original contract.  They would also have to pay the difference between what they purchased the vehicle for and what we ould purchase it back.  The amount totaled approximately $3000.00.  They ased for a lower amount of $2500.00 and the dealership agreed.  They went to the bank, brought back the money and left.

Tell us why hOn 5-31-15 customer arrived at the dealership demanding thatthe tires be replaced.  We advised thecustomer that as per the tires for loyalty program, we have to contact thetires for loyalty administrator has to approve the tires.  This process can take anywhere from 2-14...

daysand that tires can’t be replaced until 3/32 tread depth.  However, if he wanted to pay, we would gladlyreplace his tires.  Customer requested acopy of this tires for loyalty contract and a wash ticked.  After service we found two tires at 3/32 andadvised the customer that we have to submit the repair orders to theadministrator.  Customer was providedwith the copy of the agreement and highlighted the rules.  We advised the customer that we would contact him when weheard from the administrator once they the tires were approved.  Customer was called and we left a message at9 am.  Customer didn’t call back, so wecalled again at 430 on 6-12-15 to tell him we have approval.  Customer sated he didn’t need them any longersince he replaced the tires himself.  Heasked who was going to pay for his rental??? He asked the GM to call and that’swhere is was left off at serviceere...

Review: Nearly 3 months after signing a cancellation of their service/maintenance package we are still waiting for our refund check which we were told to expect 6 weeks after the signing. We were told that it will be mailed to our credit union which is the lien holder for the car that we purchased from them. After waiting 10 weeks our credit union verified that they have not received the said refund. We proceeded to contact Elk Grove Honda. We talked to one of their finance managers who promised to investigate our claim and promised to give us a call back. He never called us back even after we followed up 3x. We asked to speak to another person who can take care of our claim and was forwarded to another finance manager. After 2 days of phone tags with him he told us that they sent the check to the wrong bank and were investigating if the check was cashed and we had to wait another week to have them finish their "investigation". It has now been 2 weeks since that "investigation" and after several phone calls they are still "investigating". We're just being given a run around and it looks like they just want to keep our money!Desired Settlement: Elk Grove Honda needs to get this refund check back to the right credit union or to us ASAP. We've waited too long. If the situation was reversed we're pretty sure they'd be slapping us with interest and late fees. They should be paying us a late fee plus interest since this has gone on too long.

Business

Response:

The customer did not realize that the money was placed in their savings account. I spoke to them and told them to check their savings account with [redacted]. I did not get an answer from them and I have placed another call to verify they found were their money is in the savings account.

Review: I purchased a new 2017 Honda Ridgeline from Elk Grove Honda and was promised a $500 military discount from the sales staff. I spoke to both the Sales Person ([redacted]) and the Sales Manager ([redacted]) before I purchased the truck and both confirmed that I would get the military discount.

After the truck was purchased and paid in full, I asked about the military discount and was told I needed to finance the truck with my wife as cosigner on the loan.

I believe this a was a deceptive sales tactic to secure the sale of this truck.Desired Settlement: I would like Elk Grove Honda make good on their promise and refund me $500 for the military discount on my 2017 Honda Ridgeline.

Additionally, I can not refer other veterans in good faith to Elk Grove Honda because they do not honor their promises.

Business

Response:

The $500.00 was given by American Honda if the customer financed to vehicle with them. Ben made an assumption that Mr. [redacted] was going to finance. I apologize for the error on our part therefore I am going to send Mr. [redacted] $500.00 from us for the error. This was not intentional but we did promise him the $500.00. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Took my 2006 [redacted] CRV for a airbag recall, after the repair was made I found a huge gash and scratches to my dashboard. I know the scratches was done during the repair because I inspected my car before the process and there were actual curls from the scratches still present. I told the service rep and he confronted the technician. The rep came back to told me that the tech denied any scratches, of course he did. So its pretty much my word against his. At this point the rep said there isn't much he can do. So I went home and emailed the dealership and the service manager, its been a week and no replies from neither. I'm really upset how negligent and unresponsive this dealership has been.Desired Settlement: I would like to see the dealership make an attempt to address the issue by repairing the damages, discount, or some kind of acknowledgment.

Business

Response:

Customer came in for recall. Explained to customer that we do not remove the upper part that was scratched, but remove the air bag assembly from underneath. Customer said okay and would ask her children. Dealer not responsible. This is an [redacted] recall. Dealer did not do anything with the top part. Dealer not responsible.

Review: I was at the dealership to service my 2013 Honda accord vehicle on 05/30/15. while working with [redacted], I requested my tires to be checked since the TPMS light was coming on time and again, if needed, the new tires should be installed since I have a tire contract with elk grove honda, and also requested my car to be washed. [redacted] told me that they will check the tires, but new tires can only be installed once the current tires will be worn out over 3/32 and he will also provide me the coupon for washing the car at a partner car wash place.I also demanded the copy of service and tire contract. which [redacted] said me 3 times that he will make sure I have the copy of contract when I leave the facility.when the car service was done, I spoke to [redacted] and [redacted] told me that the both rear tires are worn out and one tire is also leaking, he will order 2 new tires and once tires arrived, he will call me to make appointment in 3-4 days so my rear tires can be changed.I was not provided any copy of contract or car wash coupon as promised.after waiting for [redacted] call for 10 days, on june 10th I called elk grove honda service dept and spoke with [redacted] told me that he need certain information from me before he can order the tires for me. [redacted] was asking what size tires my honda accord have.I am having some issues here and need some help.1. why was new tires not ordered as promised on 05/30/15 or next day.2. why the information [redacted] asking me today and not collected same day I was at elk grove honda facility.3. why was I not provided the copy of contract when demanded.now after 2 weeks days, I am driving my car with worn out and leaking tires. who is responsible if my tires burst while driving or my car have some other issues.Elk Grove Honda violated my right by not providing the copy of contract on demand.I wrote an email to the elk grove honda service dept and received a reply that they will get back to me but I did not received any resolution till date.Desired Settlement: replace all 4 tires of my honda under the contract and extend my service contract for 2 more years without any charges.

Business

Response:

Tell us why hOn 5-31-15 customer arrived at the dealership demanding thatthe tires be replaced. We advised thecustomer that as per the tires for loyalty program, we have to contact thetires for loyalty administrator has to approve the tires. This process can take anywhere from 2-14 daysand that tires can’t be replaced until 3/32 tread depth. However, if he wanted to pay, we would gladlyreplace his tires. Customer requested acopy of this tires for loyalty contract and a wash ticked. After service we found two tires at 3/32 andadvised the customer that we have to submit the repair orders to theadministrator. Customer was providedwith the copy of the agreement and highlighted the rules. We advised the customer that we would contact him when weheard from the administrator once they the tires were approved. Customer was called and we left a message at9 am. Customer didn’t call back, so wecalled again at 430 on 6-12-15 to tell him we have approval. Customer sated he didn’t need them any longersince he replaced the tires himself. Heasked who was going to pay for his rental??? He asked the GM to call and that’swhere is was left off at serviceere...

Consumer

Response:

I am rejecting this response because:Business is outright lying and did not provided any resolution to the problem at all. 1. I went to the service center on 5/30/15 and not on 5/31/15.2. I was never informed anything about claim administrator at all, I was told that they have to order tires and I would be called in couple of days, not in 2-14 days as business is claiming.3. I was never provided a copy of contract, let alone a highlighted version of contract as claimed.4.I was only called by [redacted] on 06/12 after I emailed the business complaining about the issue because I first tried to resolve the issue with the business, and I never told John if I replaced the tires or anything about rentals, I just asked him to have his manager call me since I don't wanted to talk with him at all because I do not trust a person who don't follow on his commitment and lie.it does not looks like business wanted to resolve the issue in a cordial manner. instead of working to resolve the issue, business is just interested in arguing and avoiding the responsibility. if the issue is not resolved in timely manner, I have to take the matter to the court.thanks

Business

Response:

The customer has tires for loyalty. We have to follow the guide lines of tires being at 3/32. Dealer can't extend the contract. Customer will have tires replaced once they meet the requirements of the contract he signed and must follow.

Consumer

Response:

I am rejecting this response because:unsatisfactorily resolution provided. unfortunately I have to go to court and media now.thanks

Review: My boyfriend and I went in on a Sunday afternoon and went in with the intention of buying a Fiat from the dealership that we had seen on their website, when we arrived it was a different color, and the transmission was manual which neither of us could drive. We quickly tried walking away and long story short they convinced us to purchase the vehicle like that, with the impression that it was easy to learn stick. They even offered to take time out to teach us, they promised learning to drive it would only take 30 minutes. We made the mistake of purchasing it and left their car lot after hours at about 10pm, we were back at 8 am trying to return the car because it was just impossible and a hazard to have. The salesmen actually offered for him to drive our new car home and we take his car because he saw us in the middle of the road with the car stalling it. Since we did not sign the cooling off paperwork they charged us $2,500 for them to take the car back. Please help me understand if this was correct or if we got robbed.Desired Settlement: I want a piece of mind that what they did was correct, and if not I would like a portion of my money back if not all of it. They said the car was ours but the loan from the bank had not been granted because we still had to show them our proof of income

Business

Response:

In response to the complaint #[redacted], the manager on duty that night worked with Mr. [redacted] and Miss [redacted] to help them purchase a vehicle. He did not talk to them personally , the purchase was conducted by the salesperson and the Assistant Sales Manager at his direction. They negotiated a price that both worked for the dealership as well as the customer. We did have knowledge that a manual transmission was an issue with the customer, but the sales person and Assistant Sales Manager told me that the customer , Mr. [redacted] called his father who suggested a manual transmission was not a problem and subsequently Mr. [redacted] and Miss [redacted] decided to proceed with the purchase. At the time of signing the contract, all customers purchasing a used vehicle have a right to purchase a right of rescission. Line “S” on California ‘s “Retail Installment Sale Contract”, the customers decided to decline the offer to purchase this right. At no time did we force Mr. [redacted] or Miss [redacted] to make a purchase. Both Mr. [redacted] and Miss [redacted] came in the next morning as they state in their complaint. Our Sales Manager told them we would purchase the car back form them. They would be required to pay the taxes and license involved with the original contract. They would also have to pay the difference between what they purchased the vehicle for and what we ould purchase it back. The amount totaled approximately $3000.00. They ased for a lower amount of $2500.00 and the dealership agreed. They went to the bank, brought back the money and left.

Business

Response:

please see attachments

Review: When I purchased my Mazda CX7 2010 from this dealership, I also paid $750 for GAP insurance. Per GAP insurance policy if the policy is cancelled within 30days (and there is no claim), the delaer has to fully refund the money back to the customer. I submitted the GAP cancellation within the first 30 days and the finance people told me that it will take 4-6 weeks to process the cancellation and I will receive the check in mail. After waiting for more than 6 weeks, these people are still not responsive and whenever I talk to them they keep saying that it is out of our hands. The finance lady ([redacted]) said that it is under the general manager's hand ([redacted]). I called [redacted] and she said I will call you as soon as I find out what is going on. They made me go to the dealership 2 times (from Davis to Elk Grove, about 30 min drive) to do the paperwork and I am still getting nothing from them. I am tired of calling them. PLEASE HELP.Desired Settlement: I just want my $750 that they owe me since I cancelled my GAP insurance within the first 30 day of the purchase.

Business

Response:

We sent Mr. [redacted] his Gap money on February 13, 2014 and he cashed the check in the amount of $744.60 on February 24, 2014. I will email you a copy of the check.

Review: Sales and Financing ran my credit without prior authorization. It was discovered when refusal for credit notices start arriving at my home.

On July 22, 2012 I entered the dealership armed w/financing & check in my hand & the vehicle choice a 2004 Sliver Honda Civic. We liked the car but immediately told him that it was out of our price range. He convince us that Honda would work with us so we went inside. Once inside we were introduced to [redacted] (Sales Manager). May I say he was a typical sales person........a lot of games!

After [redacted] stop playing footcies w/me(disappearing for long period of time) the deal was made two hours later. I told him I had my own financing & also a check from the finance company [redacted] He took the check and "YES" he disappeared again. Upon his return, he told me that he needed an application just for formalities, I completed one for him & he left again. The next time he came back he said he needed my SS#. I adamantly told him that I did not want my credit ran & he stated it wasn't needed. I also made him aware that when your credit is ran several times your score drops & I DEFINITELY did not want this to happen. [redacted] returned from his many disappearing act w/a request. He wanted me to sign a contract stating the car would be financed @ 9.9% as opposed to 6.5% I had already secured [redacted] I told him that the only way I would sign a contract stating that is if he signed a statement saying I would be getting the 6.5% as documented by [redacted] & that the 9.9% was just in place as a precaution. He blew his stack & we were there another hour or so going back & forth. I grew tired & attempted to leave. [redacted] convinced me to hold on & that he would be right back.

20 minutes later, [redacted] appeared from finance stating paperwork is ready for signing, [redacted] never returned. Once inside w/[redacted] he immediately starting putting documents in my face to sign as he verbally stated what the documents were in a haste. I refused to sign the contract because it did't have 6.5% on it. [redacted] tore it up saying it did't matter what he put on it because [redacted] was going to change it. However, he typed a new contract w/the correct numbers. After I signed everything he thanked me for my purchase & said I could pick the car up once they complete their business [redacted] I became angry because I was never told I wouldn't be taking the car w/me. I would have walked away from the sale & not wasted all that time had I had prior notice.

I had never experience anything on this level & felt [redacted] & [redacted] were very deceiving. They had an actual check in there hands from [redacted] & if it was not satisfactory, they could have said just that. [redacted] was very cold & unapologetic for the lack of or misinformation. Once outside of the room, I returned to the table where [redacted] was sitting, he handed me both set of the keys & the Carfax report & thanked me again for my purchased. I explained to him what had just happened & he was floored. He expressed his apologies & immediately went to get [redacted]. Once the two of them returned, [redacted] says he didn't have any idea that I was not going to be taking the car home at which time, I explained that [redacted] said he was just passing on the message/decision that was told to him you ([redacted]). [redacted] goes to [redacted] & returns to me saying the big man gave the directive to [redacted] directly but neglect to inform him or [redacted]. together. The next day, I contacted [redacted] & explained the aforementioned. [redacted] said the process is seamless & is how majority of their loans are done; the funds are wired directly into the dealership's account the very next day & that they suggest I go to another delearship due to the unsavory practices. After picking the car up on the 26th deny for credit notices from places I never contacted & some I never heard of started arriving. I contacted the GM, [redacted] & was assured the matter would be rectified to no avail; its now been 10.5 months. I trusted her to keep her word & do the right by having the inquries removed as she stated. My credit has taken a major hit due to the numererous unauthorized inquries....this is fraud & deceptive business practices.Desired Settlement: I would first like for the inquries to be removed from my credit report (via all bureaus), Ms. [redacted] to address the issue majorly with the deceptive practices her staff has done. Work out some form of compensation due to the damaging fraudulent practices of Elk Grove Honda. At first no compensation was need or desire due to Ms. [redacted] stating she would take care of everything. She has lied and now does'nt respond at all. I recently attempted to refinance the car I purchase so that my niece could be on the loan to help with her credit. My bank [redacted] offered me 15.45% mind you I got 6.85% orignally. I asked why was the rate so excessive and was told the majority reason was the excessive inquires. That's when I knew the inquires were still on my report and that Ms. [redacted] had not done what she promised to do. I am outrage at the fact that I had to accept a interest of that maginatude just a mere 10 months later. There is nothing additional challenging on my credit that was not there when I secured the first loan. They really need to make this right.

Business

Response:

Business' Initial Response

We are still working with her, and still getting all the different credit reporting agencies to clear let us clear this up. We are developing a letter to send to her that gives her consent to removing the inquiries. As soon as she fills it out and sends it back to us, we hope this will get things resolved with the credit reporting agencies. These agencies are very private about everything.

Review: I [redacted] is responding to the letter that I received from you. I [redacted] has no knowledge of any engine being replace this is untrue. My brother [redacted] had work on this same car, "Honda Civic" they replace Cadillac converter. I'll send you copies of the work they done, after paying off the car, [redacted] sold it to me soon after the engine light came on, so I took it back to Honda Elk Grove I told them the problem with the engine light, they said "no problem" I ask them the price they said it would cost $411.00. I paid that price, before I made it home, the engine light came back on. I'm sending you copies of the work they did, but one thing for sure, there was no engine replace. Also I go not service for the money I paid for, which was to fix the engine light, Also Honda of Elk Grove replace on the engine. All work was done by Honda of Elk Grove.Desired Settlement: If they can't fix what I paid for please return my money, as long as the engine light is on I can't smog my car.

Business

Response:

Customer has a vehicle with a lot of miles. Many items can and will go wrong. Dealership is not responsible for items that go out. Last visit, we documented what might be needed and customer's previous visits, the items that was showing. Vehicle left with check engine light off. Dealer rechecked situation at no cost. Due to age and mileage, over 250k, one item going out over time might or can affect other items. Dealer does is not responsible for items that go out due to age and mileage. Even if other items were needed, they still would have had to replace the EGR valve that was blocked. Now, with a new functioning EGR valve, the cause of what made the EGR fail needs to be address.

Review: On Sept. 22-2015, I took my car Honda Civic-2004

Elk Grove Honda [redacted], Request to have engine light off, because I couldn’t get my car smong, with engine light on, they said no problem and they will fix it, and the charge will be $411.55. I paid for the service, on the way home engine light came back on, so I called them, they told me no problem to bring it back, and they would take care of it, on 9-25-2015, but they would fix it without more money.Desired Settlement: They wanted another $400.00, that is wrong why should I paid for the same thing twice, that’s my complaint, all I want is them to fix what I paid for, because I’m unable to get my lic tags without smong, I can’t get a smong with the engine light on.

“Please Help”

Business

Response:

Customer purchased vehicle from her brother. Her brother had brought the car in to us dueto the timing belt tensioner breaking. We made recommendations and one was for [redacted] valve due to the [redacted]coming up with [redacted]-due to the tensioner damaging the cam TDC sensor. Current customer brought the vehicle to us with check enginelight on for [redacted] and [redacted] valve test bad and was replaced and checkengine light did not come back on during the test drive. Customer came back 3 days later with codes[redacted] and [redacted] system leak and ELD circuit too high. Upon further inspection found that the enginewas the wrong one put into the vehicle. The dealer can’t be responsible for everything that mightoccur on a vehicle with 259,614 miles on an 11 year old car and has had theengine replaced that isn’t correct. Itis unfortunate, but we can’t be sure exactly what is needed due to the enginebeing replaced with possible the incorrect one. It is sometimes difficult, but with older emissions items, one failurecan lead to others.We’ve attached the repair orders: [redacted] Elk Grove Honda

Review: I purchased an new car from this dealer and traded in my old car, a 2008 Toyota RAV4. Upon trading in, I signed a Release of Liability form to insure my old car would no longer hold me as the registered owner in case of future liability issues. Whoever purchased my old car from Elk Grove Honda has been getting moving violations and the citations are coming to my name and address and threatening my spotless credit and DMV record. I traded my car in and took a large economic loss instead of selling it myself for the sole purpose of not having to deal with DMV registration issues. What a hassle. Not only must I unravel this with DMV myself, but here I am having to file this complaint.Desired Settlement: The dealer must file paperwork with the DMV in a more timely manner. They already dropped the ball on other purchasing paperwork. Also, they may need to find the political muscle to motivate the DMV to process registration changes at their end, if that enters into the equation. There are many ways to do this---I don't have to tell a big business how to do it.

Business

Response:

Response:Sorry, I emailed you twice with no response. We have filed our dispute with the DMV. The DMV has not updated any of their records. We have informed all parties involved and the situation should be handled. It all depends on the DMV

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

However, a car dealer as large as Elk Grove Honda has two options to avoid future Revdex.com complaints: 1) work with their local political representatives to insure DMV process these backlogs more timely, and/or 2) do not re-sell traded-in autos until DMV has processed the necessary paperwork to reflect proper ownership.

Review: Following is the information sent to Elk Grove Honda's email address, [email protected] on May 26, 2015, to [redacted] and there has been no response as of this date. 26 May 2015[redacted], Owner Elk Grove Honda8550 Laguna Grove DriveElk Grove, CA 95757Re: 2006 Nissan Maxima DamageDear Ms. [redacted]:On April 30, 2015, I last spoke with [redacted] regarding front-end damage to my 2006 Nissan Maxima that I discovered after removing the front grill in order to replace turn signal bulbs. On April 25, 2015 the vehicle was inspected and photographed by [redacted], Assistant Sales Manager. Mr. [redacted] stated that he would speak with [redacted], Pre-owned Manager and have him contact me regarding the damage. At the time Mr. [redacted] inspected the front end damage, I informed him that the vehicle was purchased during 2012. I called the dealership on April 27th to learn that Mr. [redacted] was out of the office, at which time I left a message. There was no return call on this date. I called again on April 28th for Mr. [redacted] and was told that he was out at the auction. I asked to speak with Mr. [redacted] who informed me of the [redacted]e information and he indicated that he would send a text message to Mr. [redacted]. Fast forward, on April 30th I met with Mr. [redacted] who inspected the damage and the question he posed to me was why I did not contact Elk Grove Honda earlier. Because, the damage was hidden by the front grill and if the grill were not ever removed no one would have knowledge of the damage. And, he stated that he could see the damage was old and had been there for a while. Also, I informed him that there has been no front end damage to the vehicle. After several other individuals inspected the vehicle damages and learning the extent of the damage, Mr. [redacted] stated that the damages were beyond his authorization and that he would speak with you, [redacted], as he could not authorize repair. Mr. [redacted] stated that you, the owner and general manager of Elk Grove Honda would contact me directly. Regrettably, to this date I have not been contacted by anyone from Elk Grove Honda. Upon learning of the damage, my concerns are for a potential safety hazard and possibly a salvaged title. Also, the CarFax provided with the vehicle did not reflect the damage and a copy was given to Mr. [redacted] and Mr. [redacted]. To resolve the problem, I would appreciate repair of the damage, unbeknownst at the time of the purchase. Please understand that I am in no way implying that Elk Grove Honda was negligent. Again, the extent of damages would not be known had I not removed the front grill to replace burnt out turn signal bulbs. I look forward to your reply and a resolution to my problem and will wait until June 1, 2015 before seeking help from a consumer protection agency or the Revdex.com. Please contact me at either the above mail or email address or by phone at ###-###-####.Sincerely,[redacted]Desired Settlement: Repair of the radiator, front grill and other hidden front end damage to vehicle that was not notated on dealership documents prior to the sale of vehicle. Previously, on June 30, 2012 the front and rear brakes were replaced on the Nissan Maxima. The brakes continued to squeal, after taking the vehicle to another dealer for inspection it was learned that specific brake hardware was not installed when the brakes were replaced and that is why the noise continues.

Business

Response:

Tell us why heRevdex.com 3075 Beacon BlvdWest Sacramento, CA 95691 RE: ID [redacted] Dear Richard Luong, Ms. [redacted]’s initial contact regarding her concern was with[redacted]. He relayed her concern tome and I attempted to contact her. Wecrossed paths for awhile until we were able to make an appointment to bring inher vehicle. The vehicle was purchased6/30/2012. At the time we spoke Istated we would be happy to take care of something that had been missed at thetime of sale. On the day of her appointment I requested that she pull thevehicle into our service drive. Once Iinspected the vehicle it was clear to me the vehicle had not been well caredfor. In fact it was in very poorcondition. I was able to push the frontbumper in with just my hand all the way to the radiator. It was clear it had received a prettysignificant front end impact. At that time I brought out our Lead Technician Todd andasked his opinion getting a fresh point of view. After inspecting the vehicle Todd explained to Ms. [redacted] thatthere is 100% certainty that the vehicle would NEVER have been put on the frontline for retail sales with significant damage. At that time Ms. [redacted] began to berate both of us calling Todd ignorant. She repeated the insult several times. I managed to calm her down and asked simply if the damagehad been present why had we not heard from her over the last 3 years? I explained that maybe 3 to 6 months forsomething but 3 years is excessive. Inthis case it we are confident that the damage was not there at the time ofsale. Ms. [redacted] explained that she did not notice the damageuntil she removed the grill to replace turn signal bulbs. Replacing the bulbs does not require removalof the grill. The grill was stillmissing when Ms. [redacted] brought the vehicle in for my inspection. I asked Ms. [redacted] to wait while I spoke with out GeneralManager after which I explained that there was nothing that Elk Grove Hondawould be able to do, too much time had elapsed. Elk Grove Honda goes far and above to ensure we provide aquality product for our clients. I havebeen a Pre-Owned Manager for over 30 years working for Elk Grove Honda going on4 of them. I am very confident theservice we provide is quality. I havebeen instructed by Elk Grove Honda owners that we have complete support to dowhat is right regardless of the cost. We could not in good faith accept any liability for the damage/damagesto Ms. [redacted]s Nissan Maxima. [redacted]Pre-Owned Managerre...

Consumer

Response:

I am rejecting this response because: I have provided my written response as an attachment and included photos of the damage. Also, I can provide a copy of the CarFax as supporting documentation for my complaint. I have taken very good care of my vehicle and dispute the accusations made by Mr. [redacted] in his response. Even with the hood up on the vehicle, the damage cannot be seen. There are coverings that must be removed, and it was those coverings that I removed to replace the turn signal bulbs that were operative up to this point. I removed the grill because I could not identify any other way to get to the bulbs from directly under the hood area. Thank You,[redacted]

Review: went to Elk Grove Honda for couple of recalls on Jan, 2nd, 2014. While I was there I asked them to change oil as well.

I always had my oil change done at Elk Grove [redacted]. Once they were done servicing my van they picked me up. Once I reached there they told me my drain plug was striped by where I had my oil changed and told me they have glued it so it wont leak.

They never advised me about all this till I was there to pick up my van and pointing fingers at [redacted].

I wills end a picture of the work they did

It is Honda Odessy 2003 [redacted] is the licence plate numberDesired Settlement: Please help me out with this problem and I would really appreciate it.

Business

Response:

Mr. [redacted] came to Elk Grove Honda on January 3, 2014 for a recall and asked Elk Grove Honda to do an oil change. When we went to remove the drain plug bolt in the oil pan to drain the oil, the drain plug bolt came out stripped. Mr. [redacted] was called and told of the situation. Mr. [redacted] was informed and signed off on the repair order on what we found while doing the oil change and a multi-point inspection. Elk Grove Honda had never changed Mr. [redacted]’s oil. We found an aftermarket oil filter on the vehicle. Mr. [redacted] informed the dealership that [redacted] has been doing his oil changes. We then told Mr. [redacted] that due to the fact that the facility that had been doing his oil changes hadn’t been replacing the oil drain plug aluminum crush washer, a .50 cent piece, that the other facility over tighten the drain plug causing the drain plug bolt to go too far into the oil pan causing it to strip the oil pan. Mr. [redacted] called Elk Grove Nissan and they told him that it was Elk Grove Honda’s responsibility since we removed the drain plug and that it “wasn’t leaking or stripped” prior to us removing the drain plug. This is a false statement. We would not know the condition of the drain plug unless we removed it. The fault lies with the last facility that did his oil change, not Elk Grove Honda. You can do research on the web and find many of the same situations where repair facilities do not follow proper oil change procedures. In fact, the web site [redacted] has an article about this. A good example of this is if a repair facility over torques/tightens wheel lug nuts and the facility that is next to take off the wheel lug nuts brakes the wheel stud, isn’t responsible for someone else over torqueing the wheel lugs. Even with all the facts that showed Elk Grove Honda didn’t cause Mr. [redacted]’s problem, we offered him an extremely favorable offer to replace the oil pan. The retail cost is $473.65 plus tax. Elk Grove Honda offered to replace it for $243.00 plus tax since [redacted] refused to assist the customer. Even with the extremely gracious offer, Mr. [redacted] continued to blame us for someone else’s fault. Mr. [redacted] went to the general manager and she stated that our offer to assist was extremely fair. Then, when Mr. [redacted] didn’t get it for free from us, he went to Call Curtis at Channel 10 in Sacramento. The Call Curtis rep was given the facts, agreed with us that we were not at fault. It was at this time that the Elk Grove Honda pulled its goodwill due to any goodwill was taken away by Mr. [redacted]. To surmise, Elk Grove Honda didn’t cause the problem, [redacted] did. Mr. [redacted] was informed of the situation, along with other items that need his attention and given an extremely generous offer that he refused. Elk Grove Honda assumes no responsibility.

Consumer

Response:

I went to Elk Grove Honda for 2 recalls on Jan 03 2014 Once my van was there I asked them might as well change oil for me as well.

Review: Took my car in for air bags recall, had my car service in February by Manly Honda in Santa Rosa and here 7000,00 miles later go into Elkgrove Honda and there telling me that parts that where fine are now damaged I did not ask for them to be touching my engine I was there for a recall so they told me that a cam end plug is leaking oil which it wasn't before, also my drive belts where cracked. I believe that there is foul play on there end because some of the employees who were talking stated I wouldn't have my car much longer.Desired Settlement: Replace parts tampered with

Business

Response:

Ms. [redacted] came into the dealership on 11-15-14 for an

airbag inflator recall. Ms. [redacted]’s

repair order was written up at 8:04 am and closed printed up, i.e. technician finished

and customer was told because she was waiting at the dealership. During the free multi-point visual

inspection, items were noted make the customer aware.

Elk Grove Honda had not seen the vehicle since 2010. During

the visual inspection, the tech noted items of concern. Ms. [redacted] is alleging that we took apart her

car to find these items. Also, Ms.

[redacted] said that another Honda dealer did a lot of this work. We asked her to get us the latest repair

order from the Honda dealer. Once we received the work that was done over a year ago, none of the items we recommended to the

customer were done. We also do these inspection to protect the dealership due to the fact many customers have not been to our dealersip in awhile.

We called the customer and told her this. She was even told that we were more than

happy to visually show her all that we found, like the cracked drive belts and

cam end plug that can be viewed from outside the engine. We presented the items to the customer as a

courtesy and no one told or wrote on her repair order that they had to be done

now. It was just a courtesy. I’ve attached the repair order from the

November 15th on the work we did and the items we found for her on

her free multi-point inspection.