Ella's Bubbles, LLC

DO NOT USE THIS VENDORI work at [redacted] and ordered a tub from this company for a customer whose wife is ill and needed a very specific tub typeFirst, the delivery was delayed for a MONTH due to "extra testing" that would ensure the tub functioned correctlyThis delayed the project for an additional months due to the contractor no longer having space in his schedule for this DAY PROJECTThen, we receive the tub and find that not once, but TWICE pieces are missing from the tub that were supposed to be installed by the factoryWe ordered and paid to have these parts overnighted, but Ella's Bubbles did not ship them correctly and the parts were delayed for daysWe are still dealing with this tub install, trying to install parts that were supposed to be installed already, and Ella's Bubbles refuses to compensate the customer at all for all of these delaysIf you want a working and functioning tub, save yourself an awful experience and DO NOT use this company

Hi Everyone, I have never really written a review like this beforeI guess I am what's known as hard to pleaseI believe most people, and most companies tend to do just enough to get by - not go the extra mileI am sure you all have dealt with those companiesWell I am here at the age of to tell you about a company that does what they promise - even if you live clear across the country from themI have lived in the Las Vegas, Nevada area for over yearsI am a legally disabled lady VeteranAnd I have been retired yearsAs I have gotten older I have had to struggle to stay clean, and it was getting dangerous in my home showerThe solution came in the form of a 'watub' from Ella's BubblesWhen I first looked into watubs I was blown away with the price, but when I found out that the VA would help - it became a no brainerI am so glad I got this wonderful tubI really enjoy my shower baths, because I can sit there and have all the benefits of a shower - right in the tub safely, and I really like the bubbles and multi-colored lightBathing is now a pleasant experience not hazardous dutyThe reason I am writing this is because after years or great service, my tub needed a couple of parts and a small fixI contacted the folks that sold, and installed my tub, but they had to move out of state for family reasonsIt was then that I contacted Sergio [redacted] - - MRBubbles :-) Sergio was quick to find out what parts to ship, and set it all up with Luis [redacted] here in Nevada to make the repairBy the way Sergio is in Chicago, IL - just a "few" miles away - miles as the crow fliesI am happy to report my tub is back to its wonderful - like new - selfSergio took care of everything - the parts - the labor - the worksThanks a million - to you Sergio and your staffPenny ***

I love my tub .and they are excellent for asking anything you need to know about the tub Sergio is great to getting right back to you I thank you for your extra help

I was so excited to find Ella Bubble's products on the internet I was in the process of converting a half bath to a full bath on the first floor so my mother-in-law (who is frail and lives with us) could bathe on the first floor and was searching for the right shower/bath solution The Ella Bubbles small 45" Long Dual Massage Gel Coat Walk In Tub was the perfect fit It is well-crafted and the faucet and shower fittings are top-notch and with the push of a button switches from bath mode to shower mode I love the magnetic panels which make it easy to access the plumbing, motors, and electric for any future maintenance The hydrotherapy massage system and the therapeutic air massage system work like a charm I was impressed with how quickly the tub fills up and drains The door shuts snuggly and has a clever hinge which allows my year old mother-in-law to get in and out of the unit with comfort It is also very spacious inside even though it is a small unit The safety features of the no-slip surface and grab bar are very helpful I am 100% satisfied with this product It was the only unit I could find (and I looked everywhere) that was small enough to fit my space but large enough to meet all of our bathing needs In addition, the customer service is first-rate They addressed any concern I had promptly and professionally Way to go Ella Bubbles!!

We bought a Ella's Bubbles Deluxe walk in tub dad loves itAfter having it two years the plastic and silicone door latch broke, so we called customer service and explained what we needed and the friendly associate took our info and said they would send one out right awayTwo days later the part showed up and I put it on and it is good as newGreat service and great product

I want everyone to know about Ella's walk in tub They make an excellent produce and they stand behind what they make I know many seniors who have walk in tubs which they never use So when my wife and I needed a walk in tub we took our time checking them out We chose Ella's because it was the only one that had TWO drains Some single drain walk in tubs take minutes to drain before you can open the door to get out That is a long time in a half filled tub on a cold winter nightOur tub drains in less than a minute Ella's does not advertise a young pretty girl in the tub They show and tell you about the quality of the parts and the pumps that are in their tubs When a hydro control switch went out I called them They sent me a free replacement switch with pictures and instructions on how to put it in They also have a web site that shows you how I called their technical support manager Sergio [redacted] and he talked me through the processHe knows his product inside and outOver the phone he can tell you how to identify what the problem is and how to fix it Having Sergio's support means I don't have to call a plumber Now that is real support! Thank you Ella and thanks to Sergio

We bought a Ella's Bubbles Deluxe walk in tub dad loves itAfter having it two years the plastic and silicone door latch broke, so we called customer service and explained what we needed and the friendly associate took our info and said they would send one out right awayTwo days later the part showed up and I put it on and it is good as newGreat service and great product

I was looking to purchase a high quality walk in tub and called Ellas BubblesThe customer service rep helped me find an experienced installer in the area of New JerseyI had the Ultimate tub installed and am happy with the quality of the unit

I was so excited to find Ella Bubble's products on the internet I was in the process of converting a half bath to a full bath on the first floor so my mother-in-law (who is frail and lives with us) could bathe on the first floor and was searching for the right shower/bath solution The Ella Bubbles small 45" Long Dual Massage Gel Coat Walk In Tub was the perfect fit It is well-crafted and the faucet and shower fittings are top-notch and with the push of a button switches from bath mode to shower mode I love the magnetic panels which make it easy to access the plumbing, motors, and electric for any future maintenance The hydrotherapy massage system and the therapeutic air massage system work like a charm I was impressed with how quickly the tub fills up and drains The door shuts snuggly and has a clever hinge which allows my year old mother-in-law to get in and out of the unit with comfort It is also very spacious inside even though it is a small unit The safety features of the no-slip surface and grab bar are very helpful I am 100% satisfied with this product It was the only unit I could find (and I looked everywhere) that was small enough to fit my space but large enough to meet all of our bathing needs In addition, the customer service is first-rate They addressed any concern I had promptly and professionally Way to go Ella Bubbles!!

Hi Everyone,
I have never really written a review like this beforeI guess I am what's known as hard to pleaseI believe most people, and most companies tend to do just enough
to get by - not go the extra mileI am sure you all have dealt with those companiesWell I am here at the age of to tell you about a company that does what they promise - even if you live clear across the country from themI have lived in the
Las Vegas, Nevada area for over yearsI am a legally disabled lady VeteranAnd I have been retired yearsAs I have gotten older I have had to struggle
to stay clean, and it was getting dangerous in my home showerThe solution came in the form of a 'watub' from Ella's BubblesWhen I first looked into watubs I was blown away with the price, but when I
found out that the VA would help - it became a no brainerI am so glad I got this wonderful tubI really enjoy my shower baths, because I
can sit there and have all the benefits of a shower - right in the tub safely, and I
really like the bubbles and multi-colored lightBathing is now a pleasant experience
not hazardous dutyThe reason I am writing this is because after years or great service, my tub needed
a couple of parts and a small fixI contacted the folks that sold, and installed my tub, but they had to move out of state
for family reasonsIt was then that I contacted Sergio *** - - MRBubbles :-)
Sergio was quick to find out what parts to ship, and set it all up with Luis *** here
in Nevada to make the repairBy the way Sergio is in Chicago, IL - just a "few" miles
away - miles as the crow fliesI am happy to report my tub is back to its wonderful - like new - selfSergio took care
of everything - the parts - the labor - the worksThanks a million - to you Sergio and your staffPenny ***

We have had our Ella's Bubbles Walk In Tub for over years and have been
completely satisified About a week ago the handheld shower head began
to leak and I called the company and spoke with Sergio who was extremely
helpful On Wed Oct he said that he would send a replacement part which
was covered by the warranty and that I should receive it on Fri Oct It
arrived on time and was exactly what was needed to solve problem I highly
recommend their products, their service and the the accompanying warranty

I work with a bathroom remodel companyWe have installed quite a few of Ella's watubs Recently I had a customer inform me that a particular part on the tub was loosing it's finishI contacted the company, and to make a long story short, I had a replacement part in my hands in days The customer service is fantastic I'm currently in a similar situation with a competitor and have been trying to get a part for weeks Ella's Bubbles is far superior

What a refreshing experience working with staff at Ella's Bubbles has beenI had to order some replacement headrests for my new tub as the construction workers damaged the original pairThe staff made it super easy and getting the warranty paperwork dealt with under our unusual circumstances was handled wellThe tub is even better than I had hoped, everything is working as promised and it looks beautiful to bootI highly recommend looking to Ella's Bubbles for your watub, I will gladly return for future needs!

We had our tub installed by a qualified tech and use it daily and love it, love it, love it!

My parents bought a wabathtub from *** over a year agoand I was tasked with the repair of the door latchI contacted Ella's Bubbles and the response from customer services has been greatThe company and employees have been prompt and courteous, and they answered my questions and made me feel like valued customerThank you! Sergio, for the help with warrantied part replacement

My tub cracked because of an improperly hand gripContacted Sergio ***, he sent the correct parts and had a service tect fix the cracks! Nice to know they honor their warranty!

I purchase a tub at home depot and my husband needed installation assistance so we call Ella's bubbles technical department and the boys answer the call right awayNow my tub is up and running and I love it!!! Thank you Ella's bubbles

Worth every penny spent, works as stated, very relaxingIt really helps with all aches and pains

I bought an Ella tub last summer and the heater in the tub was not working, so I contacted this companyThe problem was corrected by them sending a replacement heaterThank you! Gary ** ***

I purchased my Ella's Bubbles tub about 1/years ago and have been very pleased with it I did have a minor problem with one or more of the functions not working and had to call the man that installed it to come fix itI couldn't get hold of my repair man and emailed the company to see if there was an installer in my areaSergio called me as soon as he saw the email and said he would try to find someone In a few minutes he called back and said he was able to reach the original installer (I had tried many times without success) Not only did the original installer fix the problem he made a suggestion as to how to avoid it in the future I passed this suggestion on to Sergio and he responded immediatelyNeedless to say, I am very impressed with this company's commitment to customer service They are just great!