Ella's Bubbles, LLC

Great tub experience! Love it!!

I want everyone to know about Ella's walk in tub They make an excellent produce and they stand behind what they make I know many seniors who have walk in tubs which they never use So when my wife and I needed a walk in tub we took our time checking them out We chose Ella's because it was the only one that had TWO drains Some single drain walk in tubs take minutes to drain before you can open the door to get out That is a long time in a half filled tub on a cold winter nightOur tub drains in less than a minute Ella's does not advertise a young pretty girl in the tub They show and tell you about the quality of the parts and the pumps that are in their tubs When a hydro control switch went out I called them They sent me a free replacement switch with pictures and instructions on how to put it in They also have a web site that shows you how I called their technical support manager Sergio *** and he talked me through the processHe knows his product inside and outOver the phone he can tell you how to identify what the problem is and how to fix it Having Sergio's support means I don't have to call a plumber Now that is real support! Thank you Ella and thanks to Sergio

DO NOT USE THIS VENDORI work at *** and ordered a tub from this company for a customer whose wife is ill and needed a very specific tub typeFirst, the delivery was delayed for a MONTH due to "extra testing" that would ensure the tub functioned correctlyThis delayed the project for an additional months due to the contractor no longer having space in his schedule for this DAY PROJECTThen, we receive the tub and find that not once, but TWICE pieces are missing from the tub that were supposed to be installed by the factoryWe ordered and paid to have these parts overnighted, but Ella's Bubbles did not ship them correctly and the parts were delayed for daysWe are still dealing with this tub install, trying to install parts that were supposed to be installed already, and Ella's Bubbles refuses to compensate the customer at all for all of these delaysIf you want a working and functioning tub, save yourself an awful experience and DO NOT use this company

I love my tub .and they are excellent for asking anything you need to know about the tub
Sergio is great to getting right back to you
I thank you for your extra help

My husband and I bought a wabathtub from Ella's Bubbles, LLC, over a year ago The response from customer services has been so different from other companies we have dealt with in our remodel process The company and employees have been prompt and courteous They have answered our questions and made us feel like valued customers Thank you, Sergio, for the help with warrantied part replacements