Elliston 23 Reviews (%countItem)
Due to COVID-19 changing my financial situation I have been forced to change my plans to move to TN. Elliston23 has been less than understanding.
I am frustrated by the lack of logic, basic human empathy, and poor response to the COVID-19 situation by Elliston 23. If this is how they treat future tenants dealing with a stressful situation, I would not wish to be one of their tenants bound to a lease.
I've explained my situation to the team multiple times, because of COVID-19 I'm not sure when I'll be able to move to Nashville. I recognize that I'm not the only person in the country dealing with uncertainty, and I can't possibly be the only future tenant with an unclear situation. I have been asking to push my move in date to something more realistic. My initial phone calls and voice messages were met with promises to check with management or ignored. When I finally did speak to *** (the property manager) on March 24, I left the phone conversation feeling relieved that the property manager understood my conundrum and with assurances that my move in date would be pushed back to April. When *** (team member) sent paperwork reflecting the changed date to me on the morning of March 25, the change reflected was for a new move in date of March 31. That is hardly reasonable to expect any clarity in the next week and absolutely not what we discussed via the phone. At this point I began insisting we converse via written correspondence only as their word is not to be trusted.
I offered to give up the specific unit I had reserved and reassess the apartment availability at a future date. What I got back in response was a vaguely threatening email that I have signed a legally binding document. I disagree. On March 3, 2020 I submitted an application form and a "lease at close" document with my signatures. This was before my credit was checked, before my application was approved. I also received an email from *** stating that she would "type up my lease" once my application was approved. On March 17, I got an email from *** with what I would consider the official lease - also titled LEASE by the Elliston 23 team instead of "lease at close" as the other document was identified - along with lease addendums. There is not only a difference in the title between these two documents but also the contents of the documents themselves. The email from *** asked for signatures on the lease and addendums, I did not sign either.
When I disputed the Elliston 23 statement that I had signed a legally binding document, *** sent me a copy of the "lease at close" which I emailed March 3, 2020. Upon review, even if we were to consider this a legally binding document, I have just cause to continue disputing the validity of this document. There is a place for a signature from an authorized representative of management for the purposes of binding management to this lease agreement. Management did not sign in my copy or the copy that *** delivered this morning, thus this "lease at close" is not complete.
I have sent statement of termination to the management team which reads as follows on March 25: While I was originally looking for flexibility and understanding in what is a very trying time for everybody due to COVID-19, I have not found that in trying to communicate my changing financial circumstances with Elliston 23. If this is how you treat future residents dealing with a stressful situation, I do not wish to be bound to a lease. Given that the "lease at close" as emailed to me by *** this morning has not been completed with a management signature, it is not legally binding. Please consider this letter notice that I do not intend to inhabit this apartment and I do not consider myself bound to any agreements with the Elliston 23 apartments or ***. Please return the remainder of my deposit money to the card on file.
To date the only responses I have received from Elliston 23 is a denial to return my deposit and the statement that they are not providing a written release. Obviously, I am frustrated and turning to the Revdex.com to help me find resolution.
A refund would be best case scenario. I do believe it is in my power to challenge the charges with my credit card company citing COVID-19 related losses. However, before I do that, I want a written statement that Elliston23 will not further purse this supposed legally binding document and the rent that they would be entitled to collect *ifit was considered binding.
did sign a lease when she took the apartment. The copy that was forwarded to her was the original copy that she sent to us as requested. Not the copy that was signed by authorized management. At this time we have not held her to her lease, but only to the $499 application and administrative fee that she signed a document acknowledging.
(The consumer indicated he/she ACCEPTED the response from the business.)
I see Elliston23 is twisting facts to serve their interests. Based on the documents that I have submitted, you can see that I never requested a copy of the document I signed during the application process. They sent the unsigned version to me along with a statement indicating that document was legally binding.
I am not satisfied with the response and I do want my deposit back due to COVID related-difficulties, but I see that there is no reasoning with Elliston23 and I do not foresee this conversation progressing to my satisfaction.
I do hope that this exchange will remain on file for future complaints. Hopefully the Revdex.com will protect future individuals looking to do business with Elliston 23.