ELRAC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by ELRAC, LLC regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Clearly you did not thoroughly read my complaint because you would have read that yes this rental was due to a car accident in which the claim number was given to the [redacted] rep, [redacted]. The complaint deals with her ot giving us the new rate after discount was applied and was told we had been given a cheaper daily rate online!!! Where she stated it was"too late to change anything" because she NEVER called or followed up about anything in regards to us the customer and helping adjusting the new rate or anything else that we had issues with. I have called mediator so this can be better addressed. We should be refunded to what the actual price should have been, this rep from [redacted] was totally unprofessional, did NOT care about her customers, with held information from us and also lied about several aspects of this rental! We are not asking to have a rental for "FREE" as [redacted] had stated to us, however, we should have received the rate we had originally been offered online and not the jacked up rate she charged us!! The difference in that price is all we are requesting because that is what we should have beengiven in the first place!!! Thank you  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] And [redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]after 30 phone calls I got most of my money back and an apology so I guess I should be happy.  But I never got any information regarding some future discount.  This seems like just more lip service.....
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hello hopefully for the last time . You are not correct in the contract , I sent proof to [redacted] and [redacted], Your company was not authorized to charge my  cards. All the information that you sent did not add up..  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I spoke with someone from [redacted] Management Team and the matter was taken care of in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you.
Sincerely,
[redacted]

Hello,We have left two messages for this customer to discuss the concern. We are awaiting a call back. We will follow up for a third time to attempt to rectify.Thank you?

I spoke with [redacted] regarding the optional coverage that was purchased on the day of the rental by her son and explained what the benefits are. She still preferred her son use his own protection. I apologized for the miscommunication of removing the coverage once accepted and the way account...

was handled at the time. I refunded [redacted]'s credit card for the full cost of the coverage in the amount of $89.90 to make her happy. 
[redacted]

I left a message for the customer with my eFax and cell for a copy of her receipts. I did the research already and found 4 tickets that the customer was charged for totaling $286.00. Just waiting a call and email back and will gladly process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 It was no misunderstanding. Because I was renting for a long time and I know someone who is also renting for more than 2 years. But it is what ever. If lying makes u feel better then that's ok 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, I have refunded the renter $363.07. looking in to the file I don't have any notes saying the keys were returned in Louisiana or that we received them at Laguardia. Conversely I don't see any documentation that we did our due diligence at Laguardia in locating the keys...

once we realized they were lost.  Due to lack of information on both sides I am erring on the side of the renter.Thank you and have a great day,  [redacted] 
 Karl W[redacted] Administrative Supervisor LaGuardia Airport [redacted]
 
[redacted]
 
[redacted]

[redacted] returned his rental in a different location on 7/** and on 7/** we closed out his rental and charged him $576.31. While [redacted] was in the rental we took 3 different authorizations that totaled to $576.31. On 7/** we took and initial deposit of $301.44, then on 7/** we took an additional...

hold of $250 to keep him ahead of charges, and finally on 7/** we took a hold of $24.91 to completely the total that was due when he returned. All 3 authorizations add up to $576.31 which means he as no pending credits to be released back to him. I left [redacted] a message to discuss furthermore.

Review: I rented a car in mid july, when I went to get the car, the car was not clean nor did it look in tip top shape. the Representative inspected the car and handed me a paper insurance form where I explicitly told her Damage insurance, she nodded and handed me the paper. I asked her what happened to the Ipads where I could understand the handwriting and she stated "the Ipads have all been taken". fine I left, the car was fine, and when I returned the car that was in the exact shape It was handed to me 7 days earlier, I pull up in the return car lot and the lady that is doing the car intake tells me the bumper was off the hinges. I come out of the car and inspect the bumper that I KNEW WAS NOT OFF THE HINGES,she went to hook the bumper back on and made me sign a paper with my name and rental information on it.I asked what the paper was and she told me it was a return slip, that I had insurance and should be fine.1 week later, lo and behold I get a bill for $567 from the [redacted] car recovery unit.I called the unit and asked them to elaborate on this bill that was ridiculously priced for a KIA bumper, that became unhinged and was NOT my fault, the lady just kept repeating what I was already reading on the bill.I asked them to send me proof that it was an accident and not some faulty cheap assembly from the car manufacturer.no one could comply with the records of the mechanic who fixed the car, pictures, anything to substantiate this bill.they keep harassing me but they do not provide the information I need.Desired Settlement: I would like for [redacted] to stop being LIARS.I would NEVER rent from them or their affiliates again.

Business

Response:

Tell us why here...

[redacted] I was trying to call you to discuss your concern

below. The number listed would not allow a voicemail to be

left. Please respond back so I can assist. Thanks Mike

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THIS IS THE CONVERSATION BETWEEN THE MEDIATOR AND I AFTER HE REACHED ME VIA EMAIL AND NOTHING WAS RESOLVED.

[redacted]

[redacted] Michael J. D[redacted]Regional Risk Manager [redacted]###-###-#### cell###-###-#### fax[redacted]

[redacted] From: Nickole P[redacted] [[redacted]] [redacted]

[redacted] Mr. D[redacted], Its funny how the times I called, no one ever mentioned you or to to contact you but it takes a complaint to the Revdex.com for you to contact me and I had explicitly asked to be contacted via mail. its probably not your fault that you work for such a questionable company who I dont care to rent from EVER again. If you need to contact me, feel free to mail me whatever other lies [redacted] has to tell. From: [redacted]

[redacted] Michael J. D[redacted]Regional Risk Manager [redacted]###-###-#### office###-###-#### cell###-###-#### fax[redacted]

[redacted] From: [redacted] [mailto:[redacted]] Sent: [redacted]To: D[redacted], Michael JSubject: RE: [redacted] Claim # [redacted]Hello, What is there to discuss?I have spoken to previous representatives and they all have been useless. I am not paying this "bogus claim" that I am being accused off. I told the reps that I am not paying and to feel free to take me to litigation because telling me to pay $500 something dollars for god knows what and to send me a ridiculous explained bill asking me for payment information is extremely unprofessional. insurance claims are to be submitted with the invoice from the mechanic along with damage pictures.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Claim was closed under threshold for involving customer any further. No financial responsibility to the customer.

Michael J. D[redacted]Regional Risk Manager NJ/NY Airport Region###-###-#### office###-###-#### cell###-###-#### fax[redacted]

Review: I rented a vehicle from Enterprise Rent a Car at [redacted]. I was originally quoted $34 a day for the rental. I ended up being charge $66 dollars a day after everything was done. I understand that there were additional fees added onto that rental but it ended up almost double what I was quoted. That is a scam! They also have an advertisement of $9.99 a day (Weekends) for a car rental! When I inquired about that I was told that they do not have that promotion any where around here - I checked their website and could not find any locations throughout the US with that promotion - that is FALSE ADVERTISEMENT!

Product_Or_Service: Car RentalDesired Settlement: DesiredSettlementID: Refund

I would like a credit back to my account for $100

Business

Response:

Hello,This concern has been handled. The [redacted] contacted the customer to discuss issues regarding prices and the rental experience. Customer was satisfied with the outcome and has the [redacted] personal information to contact him during his next rental need.

Review: On August [redacted], 2013 I flew home to visit family and arrived at JFK airport. I went to Alamo rental car to pick up my rental car and was told that I was on a Do-not-rent list and could not rent the car. Luckily a friend I was travelling with was able to put the car under his name. The following day I called Enterprise as it is part of the same company as Alamo. The person I spoke with told me that while he could not see any violations on my file, I was placed on a do-not-rent list due to a violation. I was given a reference number [redacted] and was told I would be given a call back in a few days as he needed to investigate this further. A week went by and I did not receive a call so I called back. I spoke with three different people who could not find my reference number and finally I was transfered to a special team that deals with these issues and they were able to find my reference number. I was then told that I had recieved a violation when renting a car in Albany, NY in 2008 for 75 dollars. I was told I would receive an e-mail with the information about the violation. I moved to California in 2007 so it is not possible for me to have a violation in 2008 in New York. Two weeks have gone by and I have not received any E-mail or phone call. I would like very much to have this resolved and be removed from the Do-Not-Rent list. I think this is some sort of scam.Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like this violation removed from my file at the enterprise company and I would like to be removed from the do-not-rent list.

Business

Response:

Dear Sir or Madam,

We in receipt of this complaint, dated September**, 2013 regarding an issue by [redacted] wanted to fully investigate the matter prior to making any decision on this.

After investigating this claim with our violations department with a reference of [redacted] they could not find a file for [redacted]. Due to the age of this violation and the time limitations we are under we have decided to not pursue [redacted] for the $75 violation.

At Enterprise, we strive to completely satisfy all of our customers by providing excellent customer service. It is because of this high standard of customer service that we have made the decision to not pursue [redacted] for violation(s) totaling $75.

We trust that this resolves the above referenced complaint and demonstrates Enterprise's commitment to both proper business practices and excellent customer service. If you require additional information, please contact me at ###-###-####.

Sincerely,

Regional Risk Supervisor

Enterprise Holdings

Review: Hello,I would like to make a formal complaint against enterprise establishment at [redacted]. I was recently in an accident and my insurance geico set me up with a loaner at this establishment (rental agreement [redacted]) ref# [redacted] on August *, 2013- August *, 2013. When I returned the loaner I mistakenly left my twin nephews $180 dollar each car seats in the trunk along with a bag of toys some of them new and still in boxes in the trunk. As soon as I realized my error I called and was informed car had been rented. [redacted] mgr stated they would contact current customer to see if they found the car seats in trunk.I then proceeded to question protocol as I was under the impression that all cars are inspected thoroughly by staff before renting again. That would include inside of car and trunk. There was no way in the world that those 2 expensive car seats were not noticed. I was told that [redacted] inspected car. Then to add insult to injury and trying to insult my intelligence [redacted] proceeded to offer 1 car seat that was not mine that he could give me. There solution for my $500 plus loss was Them giving me a car seat they found in someone else car that was returned. Makes me wonder if that is what they did with my car seats and why didn't they contact the person who left that other car seat behind. I'm disappointed at the quality of staff at this location. Non trustworthy staff who take advantage of someone like me who made an innocent mistake by leaving items and trunk. I never imagined that staff were such dis- honest human beings.Desired Settlement: For starters an apology and some compensation for my $500 plus loss. Along with the 2 car seats at $189 each there was a bag of closed toys worth over $100

Business

Response:

Hello,

This concern has been addressed. The customer was taken from one of the Bronx locations over to another by one of our employees, this is where the car had ended up after she had returned and the car seats and toys were later located at. All possessions were returned as well as apologies given to the customer for the delay in locating the seats and toys.

Review: Online Reservation Made via their Vendor Bolt Solutions for a Mini-Van. When rental of vehicle took place Cargo Van was provided in lieu of Mini Cargo Van. This completely changed contract and agreement which was NOT fully disclosed other than their Up Sell for Liability and Physical Damage Insurance. Location of Van was in a location at their facility So Dark, the employee had to use a Flash Light to inspect the vehicle. Bumpers were black and rear bumper had damaged that could not be seen unless in direct sun light leading to it being missed by employee and rentee (me). Insurance communications with employees of the rental location continue to mislead insurance claims representative. I am being charged $500.00 extra when insurance claims representative states the claim will be paid in full.Desired Settlement: They should refund the $500.00 credit card charge AND drop their claim

Business

Response:

Spoke with customer regarding claim and the damage that was found. Agreed based on reviewing the facts of loss and speaking with the rental location that we will not pursue for damages. Refunded back the customer's deductible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I rent a vehicle at Enterprise LGA branch. The rental # is [redacted] from June [redacted] to [redacted]. On June [redacted], I was pulled over and the officer issued me a ticket because that vehicle is out of inspection. When I returned that vehicle to LGA branch, I showed the ticket to the representative, she took the ticket from me and admitted it is Enterprise's responsibility to take care of this. However, three month has passed, Enterprise didn't response to that ticket at all. Since the ticket is issued to the driver, i.e., me, now I need to take a trial scheduled by the court (Sept [redacted]). Therefore, I request for the inspection sticker of that vehicle to defense myself on the court. However, after calling LGA branch and the violation department of Enterprise for over 20 times, they didn't help me solve the problem but always try to pass the buck to each other.Desired Settlement: I request, first of all, Enterprise locate branch find the vehicle (Dodge Journey, License #: [redacted]) and send a photocopy of the inspection sticker to my email ([redacted]) as soon as possible; secondly, Enterprise should take care the ticket as they promised. This out-of-inspection vehicle is their fault, not mine.

Review: I recently rented a car from the Newburgh,NY(Rte. 17k) office back in June of 2015. I rented the car from Sunday- Thursday with a drop off at 10am.I was shown my car by Justin who proceeded to take me around the car to make sure I noticed any damage that was there before I rented the car. The car had two hub caps missing and a lot of dings and scratches, I asked for different car he said that was all they had at the moment and assured me they were aware of all the damage already on the car. As if that wasn't enough he recommended I get the extra insurance $15 a day, not realizing I really didn't need it at the time, my first time renting a car, so I went ahead and got the extra insurance. Upon returning the car I dealt with the manager of the location, Alex V[redacted]. He proceeded to go outside to take a look at the car before my transaction was complete. He tried to pin point a dent in the car door on me, I told him that was already there and that Justin had marked it on the sheet before I left with my rental. He didn't believe me and said I wouldn't be responsible anyway being that I purchased the extra insurance. He told me not to worry about it I wouldn't be held responsible.I paid in full had no issues or outstanding balance when I left the office after dropping my car off. About a month later I get a charge in the amount of $39.66 on my personal checking account from Enterprise without authorization from me to do so. I never received a phone call from them saying I had an outstanding balance and permission to deduct money from my account. I called the office up and was talking to a lady named Casey from customer service (Newburgh office on Rte. 17k) and explained my situation and wanted to know why they deducted money from my account a month later without authorization from me. She took my information put me on hold and then told me the charge was a remaining balance, which made no sense because I paid in full with a zero balance when I completed my transaction with the rental. When I asked to speak with her manager she hung up on me. I called back and asked again to speak with her manager and she put me on hold for 15 minutes before I finally got to speak to the manager. The customer service over there is the worst I ever dealt with and needs to be looked into! I spoke with Alex V[redacted] the manager, he asked me what my concern was and my name and then tells me he just got back from lunch and hasn't logged into his computer yet and will look into it for me and call me back. He never called back to discuss the issue with me. I called back again and spoke with Casey again and she put me on hold and then hung up. I feel my issue was not a concern to them and they treated me with no respect. I'm not sure how many other customers has fallen victim to this scam but it won't happen to me again.Desired Settlement: All I want is a refund in the amount of $39.66, they had no right taking money from my personal account without my permission and not notifying me about it. I owed no money to them and they basically stole money from me.

Business

Response:

I left a message informing the customer that the refund for 39.66 was processed on her card today. Her invoice total was 489.66, and the location only had 39.66 in payments at the time of her return. She was called and informed on multiple occasions she needed to update her deposits and pay the final balance. In a sign of good faith I just refunded her the requested 39.66.