Emergency Air

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear Sir, First and foremost we take this matter very seriously and your number has been removed.Our business is in compliance with all rules andregulations associated with the National Do Not Call Registry. Additionally an internal do not call list is maintained and updated daily...

toprevent unwanted calls.  Once again we sincerely apologize for any and allinconvenience or disruption to your life. Best Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You do not state how you will address the unsolicited calls and why you are calling phones on the Do Not Call List? What are your plans to address the people that do not want to be repeatedly called at home? How can we be permanently removed from your harassment?Regards,[redacted]

I had an appointment for Friday between 12-4pm. No one showed. No one called. I called at 530 and was told they were not going to make it. They rescheduled for Saturday 12 -4pm. I told them I was leaving my house at 4pm and that showing at 330 was not an option for Saturday. Because they were a no call no show, I said I expected to be the next morning call. They said they would do the best they could. Saturday, no one showed. They called at 315pm and asked that we call them back. I called at 330 and got the answering service. They called the tech who called and said he was coming to us next - even though I had said I was leaving at 4pm. They explained that they had emergency calls with customers. I have a 5 year service warranty, am selling my house, have a home inspector showing on Monday and that I needed them Friday for emergency repair. At least come Saturday. They said they had other emergencies. I am sorry, I am the emergency with a 5 year $1600 contract and a previous day no show/ no call. I am the emergency. I asked what I was supposed to do. The man said, and I quote, "I don't know what to tell you." Wrong answer. I said I want the owner to call me on Monday. He said he would have the GM call me. I said if the GM called, they were fired, I wanted my prorated service fee back for 4 years, and that I would report to the AZ Revdex.com. Nothing.

From the first time I called this company to the end of the installation of a new unit, everyone at this company has been professional and a pleasure to work with! My home warranty company initially gave us another company to work with (I did my research and they were not registered with Revdex.com and had 1.5 star rating on Yelp), I declined and did my search and came upon Emergency Air.

They were able to schedule a same day appointment (it was 112 that day!) and Crow, the service tech, was great to deal with. I knew we had to replace the unit (it was 28 years old) so was not surprised when he made the recommendation. We were told at the last repair to expect one to two more years before it would die. We got four years out of it!

The install of the new unit was scheduled for three days later...Crow filled the old unit with Freon to get us through until the install. Jake and Larry did the install and they were professional, efficient, did a great job, walked us through the set up for the thermostat, and answered all our questions.

We had an excellent experience with this company and will not hesitate to have them provide the service moving forward as well as recommend them to anyone needing help for their air conditioner.

Beware - Yet another Air Conditioning company in Phoenix using random outbound calls in place of Marketing.
I have been listed on the Do Not Call list for many years and still get calls but only from the same ###-###-#### number as different companies.
Each time I advise of the Do Not Call list and they claim to take me off but never do. Address/location is the same. The person who called me was more friendly this time and willingly provided the website and the Revdex.com rating.

Dear Sir,First and foremost we take this matter very seriously and your number has been removed.Our business is in compliance with all rules and regulations associated with the National Do Not Call Registry. Additionally an internal do not call list is maintained and...

updated daily to prevent unwanted calls. Once again we sincerely apologize for any and all inconvenience or disruption to your life.

Dear Sir, We take this very seriously. Our business practices are to have our customers best interest at heart and to exceed their expectations. We sincerely apologize for any and all inconvenience or disruption to your life.

abp="784">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You do not state how you will address the unsolicited calls and why you are calling phones on the Do Not Call List? What are your plans to address the people that do not want to be repeatedly called at home? How can we be permanently removed from your harassment?Regards,[redacted]

Dear Sir, First and foremost we take this matter very seriously and your number has been removed.Our business is in compliance with all rules andregulations associated with the National Do Not Call Registry. Additionally an internal do not call list is maintained and updated daily...

toprevent unwanted calls.  Once again we sincerely apologize for any and allinconvenience or disruption to your life. Best Regards

My name is Gregg B[redacted]  I am the General Manager at Emergency Air.  All of the staff at Emergency Air work towards our promise of 100% customer satisfaction during each and every customer interaction.  In your case Mr. [redacted] we did not deliver.  For this we are...

sincerely sorry, and have tried to make procedural changes to prevent this in the future.  A technician and I will be going to your home next Friday to complete the services promised.  Emergency Air will do it's very best to "make it right" with you, and to hopefully win your confidence back. 
Sincerely, 
Gregg

Dear Sir,Our business is in compliance with all rules and regulations associated with the National Do Not Call Registry.  Additionally an internal do not call list is maintained and updated daily to prevent unwanted calls.  Once again we sincerely apologize for any and all inconvenience or disruption to your life. Best regards

From the first time I called this company to the end of the installation of a new unit, everyone at this company has been professional and a pleasure to work with! My home warranty company initially gave us another company to work with (I did my research and they were not registered with Revdex.com and had 1.5 star rating on Yelp), I declined and did my search and came upon Emergency Air.

They were able to schedule a same day appointment (it was 112 that day!) and Crow, the service tech, was great to deal with. I knew we had to replace the unit (it was 28 years old) so was not surprised when he made the recommendation. We were told at the last repair to expect one to two more years before it would die. We got four years out of it!

The install of the new unit was scheduled for three days later...Crow filled the old unit with Freon to get us through until the install. Jake and Larry did the install and they were professional, efficient, did a great job, walked us through the set up for the thermostat, and answered all our questions.

We had an excellent experience with this company and will not hesitate to have them provide the service moving forward as well as recommend them to anyone needing help for their air conditioner.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

First and foremost we take this matter very seriously and your number has been removed.Our business is in compliance with all rules and regulations associated with the National Do Not Call Registry.  Additionally an internal do not call list is maintained and updated daily...

to prevent unwanted calls. Once again we sincerely apologize for any and all inconvenience or disruption to your life.

Dear Mr. and Mrs. [redacted], First and foremost we take this matter very seriously and your number has beenremoved.Our business is in compliance with all rules andregulations associated with the [redacted]. Additionally an...

internal do not call list is maintained and updated daily toprevent unwanted calls.  Once again we sincerely apologize for any and allinconvenience or disruption to your life.Kind Regards,Emergency AirGeneral Manager

Review: When I purchased my house, I received a call from Emergency Air and they told me that they shipped a box of gift cards in a blue box. I told them I never received this box and they said they would still offer a free AC check up. I set it up a couple weeks in advance and the I received no call for a follow up. They called again and asked if I was still interested and I politely agreed. I set it up for December 4 2015, between 2pm and 5pm.They called the day before, to verify someone would be home, and I said absolutely. I took the afternoon off from work and was home from 1:50pm until now (6:15 pm) while writing this complaint. I received no call from them saying they are running late or trying to reschedule. This is terrible customer service, especially for a first time (and probably last time) customer. I work for a customer based company and I know how first impression are important and how crucial they are, for long time service. This company needs to work a little harder at first impressions. I am not impressed!! Word of mouth does not help for their referral business as well.

Business

Response:

My name is Gregg B[redacted] I am the General Manager at Emergency Air. All of the staff at Emergency Air work towards our promise of 100% customer satisfaction during each and every customer interaction. In your case Mr. [redacted] we did not deliver. For this we are sincerely sorry, and have tried to make procedural changes to prevent this in the future. A technician and I will be going to your home next Friday to complete the services promised. Emergency Air will do it's very best to "make it right" with you, and to hopefully win your confidence back. Sincerely, Gregg

Jonathan P[redacted] is highly efficient and knowledgeable about AC units. He has an excellent work ethic.

Emergency Air replaced parts in both of my air conditioners. A dispute developed but after some discussion we came to a equitable solution. They lived up to their slogan that says "We are not satisfied until you are. Thank you [redacted]