Emergency Medical Services University

Good Afternoon, As of 1/4/2015, [redacted] had cashed the refund check according to the agreed upon policy, based upon his partial attendance. The refund/disposition was made within the allotted time-frame as required by our policy. We kept [redacted] advised of this process without delay. Please...

let us know if you have further questions.  Best Regards,  Best, &c, -- Ruben M[redacted], EMT-Paramedic, M.A. CEO, EMS University www.emsuniversity.com [redacted]

Good Morning Ms. [redacted] and Revdex.com,Thank you for forwarding this information to us to address. We had already authorized a refund for Ms. [redacted] to process on 7/23. She was aware of this date and did not provide us any further information that she would be disputing the matter. Unfortunately,...

because Ms. [redacted] issued an invalid chargeback on the account with her credit processor before the refund was scheduled to process, we were unable to issue a refund until the chargeback matter had been resolved. It appears that Ms. [redacted] was hoping that a chargeback would result in money being sent back to her account, faster than our normal processing time. However, if we had issued a refund after the chargeback was initiated, it would have resulted in a double refund being sent back to Ms. Courtney's bank account. This would have been an unacceptable result. The credit card company recently issued a decision in our favor since the chargeback was invalid. Invalid chargebacks cost both consumers and merchants a lot of money. They unnecessarily add to the overall cost of products and services. It is highly recommended to avoid such action in the future. At this time, we already have scheduled another refund, but we were waiting on the time to expire where Ms. [redacted] can reply. We have already rescheduled a refund for 8/23 to be issued less a $50 chargeback fee and less a $50 registration fee (if applicable) as the latter is non-refundable.  Best Regards,[redacted]CEO, EMS University

Good Morning Revdex.com and [redacted],

Thank you for taking the time to write about your experience. I have to tell you that I feel absolutely horrible about what happened to you! Responding to this complaint, I am hoping that I will be able to convey something to you a little different...

than the standard company response. We really do our very best to make things run well on a regular basis throughout our organization; sometimes our best is simply not good enough. In this case, we had two problems with the way we have operated. The first, you had pointed out in your previous correspondence with the Revdex.com and the second occurrence was regarding what happened yesterday. We have closed the gap on the first issue and will attempt to close the gap on this second problem which appears to be more of a calendar/scheduling issue on our side. Neither is excusable and neither is likely to change your thoughts regarding how our company operates. However, we have already refunded your purchase in the amount of $51.30 for the course and will offer to have you and another person take the class from us for free at any time of your choosing within the next 30 days. If you do not accept our offer, I completely understand as you have gone to great lengths to take this class and we have now failed you a second time. If you do accept the offer, I will personally ensure that your situation is tended to properly. It makes me very upset that we did this to you as we are in the business of helping people - and this has not been helpful to you.

I can understand how you might call into question our legitimacy, however, we do actually exist and normally hold classes at least 2-3 times per week in the San Diego area as well as in several other locations. Your experience is not typical. In fact, it is extremely rare. Out of the thousands we serve on an annual basis, very few have such a negative experience. This was a very unfortunate situation. Nevertheless, I must convey yet another apology to you for your experience.

We will make changes in our process and hopefully this issue will not occur again in the future. Thank you for taking the time to bring this matter to our attention. Have a wonderful week otherwise. : )

Best Regards,

[redacted]

Best Regards,

Good Evening [redacted] & Revdex.com,

We have received your second response and after obtaining further information regarding your actions after the class, have issued a full refund to your account. We attempted to get the information as soon as possible, but it did not work out ideally unfortunately. We have therefore, issued a good-faith refund in full for the inconvenience. 

Have a wonderful remainder of the week ahead and best of luck in the future! : )

Best Regards,

--

[redacted], EMT-Paramedic, M.A.

CEO, EMS University

[redacted]

Good Morning [redacted] & Revdex.com Staff,

Thank you for the complaint. I am so sorry for the trouble you experienced. We do not like having people put in your situation as well - and understand it is completely our fault. We have terminated the instructor for failure to come to work as...

scheduled. Normally, we would not disclose this information, however, I feel it is important for you to know because it was such an egregious action. 

We will also be contacting the former instructor to see if he can write an apology letter to you regarding his act. Hopefully he will take the time to do so. 

We did contact you a few times to discuss the issue. We need official verification of your identity, meaning that you will need to fill out our refund form and send it in so we can process the credit. Please contact us at ###-###-#### or send an email to [redacted] requesting the form if you have not already received it. 

If you have any other questions, please let me know how I can help. Have a wonderful week! : )

--

Good Morning Ms. [redacted] and Revdex.com,Thank you for forwarding this information to us to address. We had already authorized a refund for Ms. [redacted] to process on 7/23. She was aware of this date and did not provide us any further information that she would be disputing the matter....

Unfortunately, because Ms. [redacted] issued an invalid chargeback on the account with her credit processor before the refund was scheduled to process, we were unable to issue a refund until the chargeback matter had been resolved. It appears that Ms. [redacted] was hoping that a chargeback would result in money being sent back to her account, faster than our normal processing time. However, if we had issued a refund after the chargeback was initiated, it would have resulted in a double refund being sent back to Ms. Courtney's bank account. This would have been an unacceptable result. The credit card company recently issued a decision in our favor since the chargeback was invalid. Invalid chargebacks cost both consumers and merchants a lot of money. They unnecessarily add to the overall cost of products and services. It is highly recommended to avoid such action in the future. At this time, we already have scheduled another refund, but we were waiting on the time to expire where Ms. [redacted] can reply. We have already rescheduled a refund for 8/23 to be issued less a $50 chargeback fee and less a $50 registration fee (if applicable) as the latter is non-refundable.  Best Regards,[redacted]CEO, EMS University

Good Afternoon,

Thank you for bringing the matter to our attention. We also received the complaint and advised the customer that it would take a few days to investigate the matter, since many of our employees work 24 hour and rotating shifts for the ambulance and fire service. We were...

not yet finished conducting our investigation when this complaint came into the Revdex.com. We have finally finished this investigation now.

This issue occurred in San Antonio, TX which is a smaller branch of our primary training center in Tempe, AZ. The instructor presented incorrect information to the customer. This was a newer employee and so we addressed the issue internally and accept responsibility for the problem. Therefore, we are willing to offer a 50% refund and the ability to reschedule to take the class at anytime posted on our website. 

There is no fraudulent act or scam being committed. We are a legitimate business offering CPR and First Aid training to approximately 20,000 people across the country on an annual basis. We also offer EMT training and Paramedic refresher training to hundreds on an annual basis and are certified in multiple locations to offer such services.

Please let me know if you have further questions. Have a good weekend ahead! : )

Best Regards,

--

Major, EMT-Paramedic, M.A.

CEO, EMS University

[redacted]

This complaint has already been resolved to the customer's satisfaction. We have processed the refund request and will evaluate our customer relations for better service in the future. Thank you.Best Regards,[redacted]EMS University

Good Morning Revdex.com and [redacted],

Thank you for taking the time to write about your experience. I have to tell you that I feel absolutely horrible about what happened to you! Responding to this complaint, I am hoping that I will be able to convey something to you a little different...

than the standard company response. We really do our very best to make things run well on a regular basis throughout our organization; sometimes our best is simply not good enough. In this case, we had two problems with the way we have operated. The first, you had pointed out in your previous correspondence with the Revdex.com and the second occurrence was regarding what happened yesterday. We have closed the gap on the first issue and will attempt to close the gap on this second problem which appears to be more of a calendar/scheduling issue on our side. Neither is excusable and neither is likely to change your thoughts regarding how our company operates. However, we have already refunded your purchase in the amount of $51.30 for the course and will offer to have you and another person take the class from us for free at any time of your choosing within the next 30 days. If you do not accept our offer, I completely understand as you have gone to great lengths to take this class and we have now failed you a second time. If you do accept the offer, I will personally ensure that your situation is tended to properly. It makes me very upset that we did this to you as we are in the business of helping people - and this has not been helpful to you.

I can understand how you might call into question our legitimacy, however, we do actually exist and normally hold classes at least 2-3 times per week in the San Diego area as well as in several other locations. Your experience is not typical. In fact, it is extremely rare. Out of the thousands we serve on an annual basis, very few have such a negative experience. This was a very unfortunate situation. Nevertheless, I must convey yet another apology to you for your experience.

We will make changes in our process and hopefully this issue will not occur again in the future. Thank you for taking the time to bring this matter to our attention. Have a wonderful week otherwise. : )

Best Regards,

[redacted]

[redacted]

[redacted]

Best Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not interested in attempting to take this course for the third time. I did receive my refund though so thank you for that at least.

Regards,

Good Afternoon,

Thank you for bringing the matter to our attention. We also received the complaint and advised the customer that it would take a few days to investigate the matter, since many of our employees work 24 hour and rotating shifts for the ambulance and fire service. We were...

not yet finished conducting our investigation when this complaint came into the Revdex.com. We have finally finished this investigation now.

This issue occurred in San Antonio, TX which is a smaller branch of our primary training center in Tempe, AZ. The instructor presented incorrect information to the customer. This was a newer employee and so we addressed the issue internally and accept responsibility for the problem. Therefore, we are willing to offer a 50% refund and the ability to reschedule to take the class at anytime posted on our website. 

There is no fraudulent act or scam being committed. We are a legitimate business offering CPR and First Aid training to approximately 20,000 people across the country on an annual basis. We also offer EMT training and Paramedic refresher training to hundreds on an annual basis and are certified in multiple locations to offer such services.

Please let me know if you have further questions. Have a good weekend ahead! : )

Best Regards,

--

Major, EMT-Paramedic, M.A.

CEO, EMS University

[redacted]

Good Morning Ms. [redacted] and Revdex.com,Thank you for forwarding this information to us to address. We had already authorized a refund for Ms. [redacted] to process on 7/23. She was aware of this date and did not provide us any further information that she would be disputing the matter....

Unfortunately, because Ms. [redacted] issued an invalid chargeback on the account with her credit processor before the refund was scheduled to process, we were unable to issue a refund until the chargeback matter had been resolved. It appears that Ms. [redacted] was hoping that a chargeback would result in money being sent back to her account, faster than our normal processing time. However, if we had issued a refund after the chargeback was initiated, it would have resulted in a double refund being sent back to Ms. Courtney's bank account. This would have been an unacceptable result. The credit card company recently issued a decision in our favor since the chargeback was invalid. Invalid chargebacks cost both consumers and merchants a lot of money. They unnecessarily add to the overall cost of products and services. It is highly recommended to avoid such action in the future. At this time, we already have scheduled another refund, but we were waiting on the time to expire where Ms. [redacted] can reply. We have already rescheduled a refund for 8/23 to be issued less a $50 chargeback fee and less a $50 registration fee (if applicable) as the latter is non-refundable.  Best Regards,[redacted]CEO, EMS University

Good Morning [redacted] & Revdex.com Staff,

Thank you for the complaint. I am so sorry for the trouble you experienced. We do not like having people put in your situation as well - and understand it is completely our fault. We have terminated the instructor for failure to come to work as...

scheduled. Normally, we would not disclose this information, however, I feel it is important for you to know because it was such an egregious action. 

We will also be contacting the former instructor to see if he can write an apology letter to you regarding his act. Hopefully he will take the time to do so. 

We did contact you a few times to discuss the issue. We need official verification of your identity, meaning that you will need to fill out our refund form and send it in so we can process the credit. Please contact us at ###-###-#### or send an email to [redacted] requesting the form if you have not already received it. 

If you have any other questions, please let me know how I can help. Have a wonderful week! : )

--

Good Afternoon,
 
As of 1/4/2015, [redacted] had cashed the refund check according to the agreed upon policy, based upon his partial attendance. The refund/disposition was made within the allotted time-frame as required by our policy. We kept [redacted] advised of this process...

without delay. Please let us know if you have further questions.  
Best Regards, 
 
Best, &c,
-- Ruben M[redacted], EMT-Paramedic, M.A. CEO, EMS Universitywww.emsuniversity.com [redacted] ([redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I needed the CPR certificate urgently.  After I was told I would not receive a  CPR certificate that medical employers would accept I found a legitimate CPR company and took the class the same day.  Therefore I will not need to reschedule with the Emergency Medical Serv. company.  I expected to get a full refund.  I was inconvenienced and now out of the money I paid for a class I did not take and money for the class I took from another company.

If  the Emergency Medical Serv. company had responded to my concerns in a timely manner I could have made arrangements to reschedule the CPR class with them. 

Regards,

Good Evening [redacted] & Revdex.com,

We have received your second response and after obtaining further information regarding your actions after the class, have issued a full refund to your account. We attempted to get the information as soon as possible, but it did not work out ideally unfortunately. We have therefore, issued a good-faith refund in full for the inconvenience. 

Have a wonderful remainder of the week ahead and best of luck in the future! : )

Best Regards,

--

[redacted], EMT-Paramedic, M.A.

CEO, EMS University

[redacted]

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I paid in advance online through the website and scheduled my CPR and basic first aid course and certification to May 5, 2014. Other students were present and waiting for the instructor to show up. No one ever did. We were left sitting in a dark hallway starring at a locked door that never opened. Multiple calls were made to the 800 number and we were reassured classes were not canceled so we waited longer. A student personally got ahold of the phantom "instructor" and he briefly said class is canceled and he will call us tomorrow. I went out of my way to miss school and work to come to this course. I want my full refund back!

Business

Response:

Good Morning [redacted] & Revdex.com Staff,

Thank you for the complaint. I am so sorry for the trouble you experienced. We do not like having people put in your situation as well - and understand it is completely our fault. We have terminated the instructor for failure to come to work as scheduled. Normally, we would not disclose this information, however, I feel it is important for you to know because it was such an egregious action.

We will also be contacting the former instructor to see if he can write an apology letter to you regarding his act. Hopefully he will take the time to do so.

We did contact you a few times to discuss the issue. We need official verification of your identity, meaning that you will need to fill out our refund form and send it in so we can process the credit. Please contact us at ###-###-#### or send an email to [redacted] requesting the form if you have not already received it.

If you have any other questions, please let me know how I can help. Have a wonderful week! : )

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: May 5, 2014 I showed up to attend two courses (CPR and BFA). No one showed up or told the students class was canceled. Long story short, I received an email from the "university" that the instructor was fired and they apologized. It seemed sincere so I though, "what the hell. Can't let one bad experience tarnish the name of the whole company." So I rescheduled for exactly two weeks later (May 19). To my surprise one of the same students from last time was here as well. Same thing happened! He had to call the company for them to tell us class had been canceled! They did not notify us prior, or frankly, give a [redacted] that we were here waiting on a non exsistant instructor. I still have not received a refund for the courses. I had to call off work two days now and spend 4 hours driving back and forth! Either this company is an utter scam and needs to be shut down or it is poorly run and needs a new staff.Desired Settlement: Please look into the authenticity of this place. I cannot believe a legit business could be run this poorly.

Business

Response:

Good Morning Revdex.com and [redacted],

Thank you for taking the time to write about your experience. I have to tell you that I feel absolutely horrible about what happened to you! Responding to this complaint, I am hoping that I will be able to convey something to you a little different than the standard company response. We really do our very best to make things run well on a regular basis throughout our organization; sometimes our best is simply not good enough. In this case, we had two problems with the way we have operated. The first, you had pointed out in your previous correspondence with the Revdex.com and the second occurrence was regarding what happened yesterday. We have closed the gap on the first issue and will attempt to close the gap on this second problem which appears to be more of a calendar/scheduling issue on our side. Neither is excusable and neither is likely to change your thoughts regarding how our company operates. However, we have already refunded your purchase in the amount of $51.30 for the course and will offer to have you and another person take the class from us for free at any time of your choosing within the next 30 days. If you do not accept our offer, I completely understand as you have gone to great lengths to take this class and we have now failed you a second time. If you do accept the offer, I will personally ensure that your situation is tended to properly. It makes me very upset that we did this to you as we are in the business of helping people - and this has not been helpful to you.

I can understand how you might call into question our legitimacy, however, we do actually exist and normally hold classes at least 2-3 times per week in the San Diego area as well as in several other locations. Your experience is not typical. In fact, it is extremely rare. Out of the thousands we serve on an annual basis, very few have such a negative experience. This was a very unfortunate situation. Nevertheless, I must convey yet another apology to you for your experience.

We will make changes in our process and hopefully this issue will not occur again in the future. Thank you for taking the time to bring this matter to our attention. Have a wonderful week otherwise. : )

Best Regards,

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not interested in attempting to take this course for the third time. I did receive my refund though so thank you for that at least.

Regards,

Review: The following is a copy of what I sent to the customer service department whom said they would forward to "[redacted]" whom they claim is the director. [redacted], I want to issue a complaint in how my concerns and refund request have been handled. I was scheduled to take your CPR class on 6-23-14. I arrived early to the class and the instructor approached me and told me that if I am needing a CPR certification card that is accepted by health care employers this is not the appropriate class and proceeded to give me the name and number of a friend of his that offers such CPR courses. He said that he informs his students of this prior to classes so as not to waste their time and encouraged me to call customer service and ask for a refund. He said he himself cannot take the CPR course that your company offers as an EMT because employers in his profession will not recognize or accept it. I called your company the same day to address my concerns and request a refund. I spoke to [redacted] and she told me that the information that the instructor told me is false and informed that I could submit a refund request. I submitted an email to inquire what the status was twice and got a phone call from [redacted] today 7/8/14 and was informed that my refund was denied because I did not submit a request before the day of the scheduled class. However, I was not informed of this policy verbally when I registered for the class on the phone nor was there any documentation emailed to me regarding this policy upon confirmation of the registration for the class. I think in light of the misinformation by your instructor and the lack of information about your refund policy, an exception should be made and I should be refunded. I have been patient, respectful, polite and very careful to follow your procedures that [redacted] has advised me of to get this resolved. But, I feel as if I am being scammed and cheated and no one is really helping me. I am very disappointed with your company and will not recommend it to anyone. I am very dissatisfied. I want to be contacted on the status of this matter this week and updated on the investigation of the false information that the instructor is telling your students. I am being treated unfairly and I sense some fraudulence taking place. This situation reflects poor management and I am concerned that other people are also being mistreated and will look at other options such as contacting the Revdex.com.Desired Settlement: A refund

Business

Response:

Good Afternoon,

Thank you for bringing the matter to our attention. We also received the complaint and advised the customer that it would take a few days to investigate the matter, since many of our employees work 24 hour and rotating shifts for the ambulance and fire service. We were not yet finished conducting our investigation when this complaint came into the Revdex.com. We have finally finished this investigation now.

This issue occurred in San Antonio, TX which is a smaller branch of our primary training center in Tempe, AZ. The instructor presented incorrect information to the customer. This was a newer employee and so we addressed the issue internally and accept responsibility for the problem. Therefore, we are willing to offer a 50% refund and the ability to reschedule to take the class at anytime posted on our website.

There is no fraudulent act or scam being committed. We are a legitimate business offering CPR and First Aid training to approximately 20,000 people across the country on an annual basis. We also offer EMT training and Paramedic refresher training to hundreds on an annual basis and are certified in multiple locations to offer such services.

Please let me know if you have further questions. Have a good weekend ahead! : )

Best Regards,

--

Major, EMT-Paramedic, M.A.

CEO, EMS University

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I needed the CPR certificate urgently. After I was told I would not receive a CPR certificate that medical employers would accept I found a legitimate CPR company and took the class the same day. Therefore I will not need to reschedule with the Emergency Medical Serv. company. I expected to get a full refund. I was inconvenienced and now out of the money I paid for a class I did not take and money for the class I took from another company.

If the Emergency Medical Serv. company had responded to my concerns in a timely manner I could have made arrangements to reschedule the CPR class with them.

Regards,

Business

Response:

Good Evening [redacted] & Revdex.com,

We have received your second response and after obtaining further information regarding your actions after the class, have issued a full refund to your account. We attempted to get the information as soon as possible, but it did not work out ideally unfortunately. We have therefore, issued a good-faith refund in full for the inconvenience.

Have a wonderful remainder of the week ahead and best of luck in the future! : )

Best Regards,

--

[redacted], EMT-Paramedic, M.A.

CEO, EMS University