Emerito Estrada Rivera Isuzu de P.R.

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***I've retained an attorney

I am sorry for [redacted] not showing up on the 11th I will look in to it and call [redacted] and reschedule.?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***That means you are in default of our contractI would like my money back immediately

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I signed the cancellation notice and mailed this back to JES Basements on November 1, after I talked with 'Jessica' on the phoneI told her during our conversation that I would be sending this cancellation but I also wanted to personally call the business and let them know Regards, [redacted] ***

Ms [redacted] was given a cancelation notice with her contract and it states that if customer would like to cancel that it must be signed with in days and sent back to the companyNo cancelation notice has ever been signed and sent to the office? There for it states that if customer signs the cancelation notice after the 3rd fans sent back to the officeNumber on back of contract it states" unless provided in writing , if cancelation period expires with out cancelation by owner and if owner refuses to allow J E S and it assigns to begin work the scheduled work? J E S shall be paid by the owner 30% of the cash price as a compromised and agreed upon liquidation damages."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
** *** *** The business was to come to my house this afternoonWould not give me a time frame and I'waited all Day and they did not show up nor did they call to cancelI really need your helpThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***I mailed the cancellation notice on November It's disappointing the post parked envelope can't be downloadedEven so, (if there was a delay via the post office), I don't feel I deserve the blame for thatI was being honest and upfront with JES by mailing the cancellation and also went a step further as to calling the company (I spoke to Jessica) and explain my situationAlso, I NEVER told MrS*** they couldn't do the jobWhat I did tell him that if he insisted following thru with the project at hand that he was more than welcome to, but I would not be able to finish paying him

Our office has received a cancelation notice from Ms*** but according to the mailing it was not mailed out until the th of November which is after my last responseI took a picture to upload but could not do thatOur office is willing to provide that proof for youSo therefor number on back of contract still stands% is owed to the companyBecause the job was scheduled and ms.*** would not let us start the jobIf there is a way to upload this picture of the mailing please let me know so I can provide that documentation for the recordsThank you.

Ms*** is scheduled for January 3-to get the work done with promising to pay the balance of $10,000.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***The only statement I made regarding payment was to Jessica on 11-1-16, when I verbally cancelled this contract because I didn't have enough money to finish paying for the jobJessica informed me they would return my checkTwo days later,on 11-3-16, JES cashed my check in which I had written checks out and they bouncedI again called Jessica and she told me they would be sending me a company checkShortly after that, Mr S*** called me and told me I would not be getting my money back because I did not abide by contractI then called Jessica back to see what was going on and she told me she didn't recall our conversations(Even tho only an hour or had past since I last spoke with her)I see no previous statements in this complaint where I said I wouldn't pay nor have I made any verbal statements regarding such Also, MrS*** also stated that I told them not to do the work--not true either MrS*** called me and personally asked to start the job on Dec and I told him that was fineI have already given JES almost $5,of my money for them to do nothing but try to screw me overIt's ridiculous for JES or any company to expect a customer to pay an extra (very large) sum of money because they're "afraid"I gave you my down payment on 10-28-per our contractI cancelled this contract on 11-1-per phone call to JES/JessicaYes, I have phone recordsI have mail in my cancellation letter which you proved you receivedSince you have not started this job, I would like my $4,back immediatelyPlus interest would be nice since you have kept it this longMaybe a reimbursement for my bounced check fees since you lied to me about sending back my check? I'm done playing this little game of cat and mouseWe've done nothing but bicker back and forth which I think is totally useless.

There is still an amount owed by Ms*** to equal the 30%The amount still owed is $to equal the 30%.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The response from Jes is unacceptableI have been waiting months since the time I first called with a problem from a job they didThe girl in the office says I hung up on her the last two times she spoke with meIn our last two conversations she kept telling me when your on the schedule I will call youI asked when was I going to put on schedule and again she said when your put on the schedule I will call youThat's all she would sayNothing more saidSo in my opinion she had nothing more to say to meShe doesn't answer any of my questionsThe answer is always the same, "when your on the schedule I will call you"So I hang upAs to her response "I will try to speak with ** *** if she doesn't hang up on me regarding this matter", why would I hang up if she calls to tell when they are coming to fix my basement?After waiting months why can't I be on the schedule? I supposedly was on the schedule times, the first time being July 14,and the last time Sept 19,2015, no show either of the timesI have water pouring into my finished basement just like it did before they did the jobMy carpet got soaked and the paneling on the wall is wetThis is a health issue regarding moldThis business has caused me extreme stress and depression regarding this matterAfter waiting months, times being on the schedule and no show either time, no phone call to inform me they were not coming except Sept 19th, I received a text message from girl in office on Sept 19th, telling me they would not be here.My resolution to this matter is to be given a date when they are coming to fix a job they did and show up when they say they are going to
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***MrS*** called me and made arrangements to start on December 28th and never showedI called him and he said he wasn't going to do the job until I give him an additional $downI informed him again that that is not what the contract statesHe told me he will not do the job until I pay the $5,

Question: When is the repair apptscheduled?*** ***, Dispute Resolution ServicesI believe it will be one day this week as I was told last week by the owner of the companyJES Basement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***You are the one that came up with the $as the down payment, in which I paid in full with check #Contract does not say anything about 30% down. You were supposed to have the work started within approximately days and completed within approximately daysIt has now been days since I signed your contractMost kind of you to 'honor' an extension on your own contractI would like the work started and finished immediatelyI will not, however, accept a price increase in the springI will abide by the prices listed in the contract.I will either expect to have my money returned to me (which is the 'honorable' thing to do) or, I will expect to see the work started within the next daysI look forward to either one

** *** is on the list to have her basement fixedYes she has some dates that was scheduled and they needed to be rescheduledthe last times she has called I could not give her a dateBecause the crew has not given me a date for herWhen I have spoke to her the last times she has hung up on
meIt is really hard to speak to someone when they hang up on youI have tried to explai to her that as soon as I get a date from the crew I will call herBut yet again she hung up on meAs of right now I do not have a date for her and I will get a date asapI will try to speak with ms bates if she doesn't hang up on me regarding this matter.

We are not in default of contract and cancelation notice is post marked after the days recisonNo refund will be issued

No refund will be issued nor interestThe job will not start until Ms *** agrees to the $on first day and last $on completion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***You make up your own rules as you go? Never has there been any mention of 30% down, nor me still owing you more money for you to start the workYou asked for a down payment of $3884.00, which I gave you when I signed the contract on October Contract stating once this amount was paid, QUOTE: "JES agrees to start work within approximately days and complete work within approximately days"Total cash price: 13,Down payment $3,Balance Due Upon Completion $10,000---per contractWhere the heck did the additional amount you're claiming come from?

The rules are not made up as we goIf the math is done correctlyThe $does not cover the whole 30%30% of $13,is $4,162.20, that's where there is additional amount that is owed The 3-days is to complete the work which Ms*** stated she would not pay forThe work is not going to be done for freeJ E S has agreed to honor the contract for the next months even thou there is going to be a price increase in the springIf Ms*** agrees to pay upon completion the job would be started.