Emerson Improvement Corporation

Complaint Information: We were sorry to hear [redacted] came down with kennel coughWe offer all of our customers a health warranty and we gladly fulfill our obligations pertaining to the warranty in any and all valid casesApparently, after discussing this matter with the facility supervisor, the phone number we have on file for this customer is not in serviceSeveral attempts were made to contact the customer with no successPlease advise the customer to simply forward her veterinarian bills along with a signed letter from her vet stating the diagnosis and that [redacted] was ill at the time of purchase to the following address: The Dog House, [redacted] ***This documentation will be reviewed upon receipt and a refund will be processed if deemed validWe hope [redacted] is feeling betterThank you for your assistanceSincerely, Chris C [redacted] The Dog House

Complaint: [redacted] I am rejecting this response because:There is no reason for this to happenIf the business wishes to continue running programs like this, they should make it so that prospective adoptees have a first come first serve basisThis is not a difficult task to enforce with new volunteers, regardless of high turnover ratesWith a standard operating procedures this could have been avoided completelyAs a business owner you should be ashamed that an incident like this ever happenedDogs are not just a number in your systemThey are living breathing creatures who have different personalities and temperamentsIt's a long process to find a dog who matches our lifestyle and fits in well with our kid and dogI am insulted that you are trying to push other dogs that are up for adoptionYou clearly don't understand how devastated my family is because of your administrative system Half hearted apologies do not fix this issue, and the reason we went through the Revdex.com is because we wish to ensure that no other family will endure the emotional roller coaster that my family went throughThis apology does not make up for the trips of miles we took, the time we lost with our family, preparing our house for a new dog and the emotional damageThis is poor business management and The Dog House should be held accountableI understand that there's many dogs looking for homes but to properly place them, there must be proper procedures to ensure that when someone is interested in a dog, that they will get the first choiceWe had the word of an employee that [redacted] was indeed our dog at that point in timeMy wife specifically asked if a down payment was needed right away to ensure that [redacted] can be picked up the next day since our vetranarian was closed on SundayThe employee was insistant there was no down payment needed and to call on Monday to schedule a pick up timeI would consider this an oral binding contract on your business's account and you failed to uphold your end of this contractNo apology will fix the fact that we were promised that [redacted] would be our dog, and instead you let anther family adopt him even though our paperwork was first in line Sincerely, [redacted]

Complaint ID#: [redacted] Company Name: The Dog House I, Inc.Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: **No Response**Consumer's Name: *** [redacted] Revdex.com Staff Member (if you know): M [redacted] ***Complaint Information: We were very sorry to hear Mr [redacted] *ad an unsatisfactory experience at our place of businessAfter reviewing his complaint we have decided to reimburse his feeThe part time employee he spoke to has been reprimanded as she is not a veterinarian nor is she qualified to speak to a dog's healthAt any time we may have more than rescue, daycare and boarding dogs under our careWe therefore have a large number of staff members caring for our dogs and they all report to our managerAfter questioning the staff members involved with Coco's care no one witnessed abbehaviorIn cases where any of our dogs express out of the ordinary behavior, proper procedure is to notify the manager who in turn will notify the owner (in cases of daycare or boarding dogs) and the dog is examined by our veterinarian to determine whether there is an actual issue or notAgain we offer our sincerest apologiesWe are mailing Mr [redacted] reimbursement to his home address

Complaint Information: We were very saddened by the news of [redacted] who was one of our rescue dogs we attempted to save from a kill shelter in [redacted] What was supposed to be an act of charity and kindness turned into a tragedyWe do our best to save every dog and cat we rescue but in Sydni's case we failed to do soOur sincerest apologies go out to her family that adopted herWe have reimbursed them for adoption fees and vet bills incurred

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Date Sent: 8/7/10:07:AM Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is Not yet resolved I am still waiting for the remainder of Payment due Sincerely, [redacted]

Complaint Information: We received Ms [redacted] second invoice and a reimbursement payment has gone outHopefully she has received it by nowSent on: 8/13/5:50:PM

Complaint: [redacted] I am rejecting this response because:There is no reason for this to happenIf the business wishes to continue running programs like this, they should make it so that prospective adoptees have a first come first serve basisThis is not a difficult task to enforce with new volunteers, regardless of high turnover ratesWith a standard operating procedures this could have been avoided completelyAs a business owner you should be ashamed that an incident like this ever happenedDogs are not just a number in your systemThey are living breathing creatures who have different personalities and temperamentsIt's a long process to find a dog who matches our lifestyle and fits in well with our kid and dog. I am insulted that you are trying to push other dogs that are up for adoptionYou clearly don't understand how devastated my family is because of your administrative system Half hearted apologies do not fix this issue, and the reason we went through the Revdex.com is because we wish to ensure that no other family will endure the emotional roller coaster that my family went through. This apology does not make up for the trips of miles we took, the time we lost with our family, preparing our house for a new dog and the emotional damage. This is poor business management and The Dog House should be held accountableI understand that there's many dogs looking for homes but to properly place them, there must be proper procedures to ensure that when someone is interested in a dog, that they will get the first choiceWe had the word of an employee that [redacted] was indeed our dog at that point in timeMy wife specifically asked if a down payment was needed right away to ensure that [redacted] can be picked up the next day since our vetranarian was closed on SundayThe employee was insistant there was no down payment needed and to call on Monday to schedule a pick up timeI would consider this an oral binding contract on your business's account and you failed to uphold your end of this contract. No apology will fix the fact that we were promised that [redacted] would be our dog, and instead you let anther family adopt him even though our paperwork was first in line. Sincerely, [redacted]

Complaint Information: We were sorry to hear *** came down with kennel coughWe offer all of our customers a health warranty and we gladly fulfill our obligations pertaining to the warranty in any and all valid casesApparently, after discussing this matter with the facility supervisor,
the phone number we have on file for this customer is not in serviceSeveral attempts were made to contact the customer with no successPlease advise the customer to simply forward her veterinarian bills along with a signed letter from her vet stating the diagnosis and that *** was ill at the time of purchase to the following address: The Dog House, *** *** *** *** ** ***This documentation will be reviewed upon receipt and a refund will be processed if deemed validWe hope *** is feeling betterThank you for your assistanceSincerely, Chris C*** The Dog House

Complaint Information: We would like to express our sincerest apologies to Mr*** and his familyAdopting a dog can be exciting and rewarding and I can only imagine how he and his family must feel when they learned *** had been adopted to a different family*** was part of our Save
All Dogs Rescue program, a non-profit charity which is a separate entity from The Dog HouseMany of our staff members are volunteers and unfortunately there is a significant amount of staff turnoverAnd although there is no excuse for the confusion regarding ***, with the recent loss of our rescue coordinator and the addition of new volunteers there was a breakdown of communication regarding ***'s situationOnce again we apologize to Mr*** and his familyTo date, Save All Dogs Rescue has saved over dogs from being euthanized and that number continues to growWe currently have rescue dogs available for adoption and have a trip planned to *** next week to rescue more dogs from kill shelters and who are in need of a homeThere are countless numbers of wonderful dogs who need to be saved should Mr*** and his family ever decide to revisit our rescue program

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is Not yet resolved I am still waiting for the remainder of Payment due
Sincerely,
*** ***

Complaint Information: Connecticut State law dictates that any and all dogs whether they be pure bred puppies or rescue dogs must have a health certificate that is signed off by a licensed veterinarian before he/she can go homeIt is also our understanding that there was concern on the
consumer's behalf that there may have been a health issue with the German Shepherd puppy after they took her homeWe therefore advised the consumer to return the puppy so our veterinarian could re-examine her at our expense to make sure there were no health issues before she returns homeAs a responsible business we do our best to avoid sending home a dog that may be having health issues as this is not fair to the consumer or the dogAlso, to clarify, the German Shepherd puppy spent her time in our boarding facility, not in a 2xcageOur veterinarian re-examined her on December 23rd and found her to be in good healthThe customer was notified and picked up their puppy the same dayI therefore fail to make sense of this complaintThe Dog House works with USDA licensed breeders in acquiring pure bred puppiesIt also subsidizes the *** *** *** Rescue program where we have saved over dogs from being euthanizedTo want such a program shut down simply makes no senseMr*** accusations are unfounded and irresponsible

Complaint ID#:? ? ? ***Company Name:? ? ? The Dog House I, Inc.Company Contact Name:? ? ? *** ***Company Contact Phone:? ? ***Company Contact Email:? ? ? **No Response**Consumer's Name:? ? ? ***
***Revdex.com Staff Member (if you know):? ? ? M*** ***Complaint Information:? ? ? We were very sorry to hear Mr*** *ad an unsatisfactory experience at our place of businessAfter reviewing his complaint we have decided to reimburse his feeThe part time employee he spoke to has been reprimanded as she is not a veterinarian nor is she qualified to speak to a dog's healthAt any time we may have more than rescue, daycare and boarding dogs under our careWe therefore have a large number of staff members caring for our dogs and they all report to our managerAfter questioning the staff members involved with Coco's care no one witnessed abbehaviorIn cases where any of our dogs express out of the ordinary behavior, proper procedure is to notify the manager who in turn will notify the owner (in cases of daycare or boarding dogs) and the dog is examined by our veterinarian to determine whether there is an actual issue or notAgain we offer our sincerest apologiesWe are mailing Mr*** reimbursement to his home address

Complaint: [redacted]
I am rejecting this response because:There is no reason for this to happenIf the business wishes to continue running programs like this, they should make it so that prospective adoptees have a first come first serve basisThis is not a difficult task to enforce with new volunteers, regardless of high turnover ratesWith a standard operating procedures this could have been avoided completelyAs a business owner you should be ashamed that an incident like this ever happenedDogs are not just a number in your systemThey are living breathing creatures who have different personalities and temperamentsIt's a long process to find a dog who matches our lifestyle and fits in well with our kid and dog.? I am insulted that you are trying to push other dogs that are up for adoptionYou clearly don't understand how devastated my family is because of your administrative system? Half hearted apologies do not fix this issue, and the reason we went through the Revdex.com is because we wish to ensure that no other family will endure the emotional roller coaster that my family went through.? This apology does not make up for the trips of miles we took, the time we lost with our family, preparing our house for a new dog and the emotional damage.? This is poor business management and The Dog House should be held accountableI understand that there's many dogs looking for homes but to properly place them, there must be proper procedures to ensure that when someone is interested in a dog, that they will get the first choiceWe had the word of an employee that [redacted] was indeed our dog at that point in timeMy wife specifically asked if a down payment was needed right away to ensure that [redacted] can be picked up the next day since our vetranarian was closed on SundayThe employee was insistant there was no down payment needed and to call on Monday to schedule a pick up timeI would consider this an oral binding contract on your business's account and you failed to uphold your end of this contract.? No apology will fix the fact that we were promised that [redacted] would be our dog, and instead you let anther family adopt him even though our paperwork was first in line.?
Sincerely,
[redacted]

Complaint Information: We would like to express our sincerest apologies to Mr[redacted] and his familyAdopting a dog can be exciting and rewarding and I can only imagine how he and his family must feel when they learned [redacted] had been adopted to a different family[redacted] was part of our Save
All Dogs Rescue program, a non-profit charity which is a separate entity from The Dog HouseMany of our staff members are volunteers and unfortunately there is a significant amount of staff turnoverAnd although there is no excuse for the confusion regarding [redacted], with the recent loss of our rescue coordinator and the addition of new volunteers there was a breakdown of communication regarding [redacted]'s situationOnce again we apologize to Mr[redacted] and his familyTo date, Save All Dogs Rescue has saved over dogs from being euthanized and that number continues to growWe currently have rescue dogs available for adoption and have a trip planned to [redacted] next week to rescue more dogs from kill shelters and who are in need of a homeThere are countless numbers of wonderful dogs who need to be saved should Mr[redacted] and his family ever decide to revisit our rescue program

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There is no reason for this to happen. If the business wishes to continue running programs like this, they should make it so that prospective adoptees have a first come first serve basis. This is not a difficult task to enforce with new volunteers, regardless of high turnover rates. With a standard operating procedures this could have been avoided completely. As a business owner you should be ashamed that an incident like this ever happened. Dogs are not just a number in your system. They are living breathing creatures who have different personalities and temperaments. It's a long process to find a dog who matches our lifestyle and fits in well with our kid and dog. I am insulted that you are trying to push other dogs that are up for adoption. You clearly don't understand how devastated my family is because of your administrative system.  Half hearted apologies do not fix this issue, and the reason we went through the Revdex.com is because we wish to ensure that no other family will endure the emotional roller coaster that my family went through. This apology does not make up for the 3 trips of 72 miles we took, the time we lost with our family, preparing our house for a new dog and the emotional damage. This is poor business management and The Dog House should be held accountable. I understand that there's many dogs looking for homes but to properly place them, there must be proper procedures to ensure that when someone is interested in a dog, that they will get the first choice. We had the word of an employee that [redacted] was indeed our dog at that point in time. My wife specifically asked if a down payment was needed right away to ensure that [redacted] can be picked up the next day since our vetranarian was closed on Sunday. The employee was insistant there was no down payment needed and to call on Monday to schedule a pick up time. I would consider this an oral binding contract on your business's account and you failed to uphold your end of this contract. No apology will fix the fact that we were promised that [redacted] would be our dog, and instead you let anther family adopt him even though our paperwork was first in line. 
Sincerely,
[redacted]

Complaint Information: We received Ms. [redacted] second invoice and a reimbursement payment has gone out. Hopefully she has received it by now. Sent on: 8/13/2015 5:50:15 PM

Complaint Information: We were very saddened by the news of [redacted] who was one of our rescue dogs we attempted to save from a kill shelter in [redacted]. What was supposed to be an act of charity and kindness turned into a tragedy. We do our best to save every dog and cat we rescue but in Sydni's...

case we failed to do so. Our sincerest apologies go out to her family that adopted her. We have reimbursed them for adoption fees and vet bills incurred.

Complaint Information: We were sorry to hear [redacted] came down with kennel cough. We offer all of our customers a health warranty and we gladly fulfill our obligations pertaining to the warranty in any and all valid cases. Apparently, after discussing this matter with the facility supervisor,...

the phone number we have on file for this customer is not in service. Several attempts were made to contact the customer with no success. Please advise the customer to simply forward her veterinarian bills along with a signed letter from her vet stating the diagnosis and that [redacted] was ill at the time of purchase to the following address: The Dog House, [redacted]. This documentation will be reviewed upon receipt and a refund will be processed if deemed valid. We hope [redacted] is feeling better. Thank you for your assistance. Sincerely, Chris C[redacted] The Dog House