Emerson Improvement Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint ID#:    [redacted]Company Name:    The Dog House I, Inc.Company Contact Name:    [redacted]Company Contact Phone:   [redacted]Company Contact Email:    **No Response**Consumer's Name:    [redacted]...

[redacted]Revdex.com Staff Member (if you know):    M[redacted]Complaint Information:    We were very sorry to hear Mr. [redacted]ad an unsatisfactory experience at our place of business. After reviewing his complaint we have decided to reimburse his fee. The part time employee he spoke to has been reprimanded as she is not a veterinarian nor is she qualified to speak to a dog's health. At any time we may have more than 50 rescue, daycare and boarding dogs under our care. We therefore have a large number of staff members caring for our dogs and they all report to our manager. After questioning the staff members involved with Coco's care no one witnessed abnormal behavior. In cases where any of our dogs express out of the ordinary behavior, proper procedure is to notify the manager who in turn will notify the owner (in cases of daycare or boarding dogs) and the dog is examined by our veterinarian to determine whether there is an actual issue or not. Again we offer our sincerest apologies. We are mailing Mr. [redacted] reimbursement to his home address.

Complaint: [redacted]
I am rejecting this response because:Date Sent: 8/7/2015 10:07:17 AM  Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is Not yet resolved . I am still waiting for the remainder of Payment due  Sincerely, [redacted]