Emmet Refrigeration

Here you go!Thank you,***Emmet Refrigeration?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below.Hi: I have reviewed *** response and there is some disputes to this response as outlined below:
Our understanding was that unit was low (based on the information we received from on Puron because of the crack and that the valve was replaced and the puron filled. Crack may have been the wrong wording we were told the valve was leaking and that it was fixed. If the valve was not fixed then this is a bigger problem because it will continue to leak. Please confirm the leak was fixed. She also mentions our warranty company, but they are the company we got the warranty through. They are the original installers of the unit. I understand the manufacturer holds the warranty, but we got that through Emmet. We also received wrong information from Emmet back in when they installed / fixed the install the first time that they could be the ONLY ones to work on our AC or the warranty was void or I would have called another company anyway. This misinformation was not received from *** but from the person that actually worked on the AC
2. The credit was NOT immediately credited back. It might have been from Emmet’s end but not to our bank and our Bank informed us that they ONLY cover over drafts from the time the credit showed on the account, which was days after the work was done and after Emmet made the mistake of charging us an additional $then they were supposed to and authorized toBecause our funds were negative we were unable to pay our mortgage timely and incurred a $(approx.) late fee
3. Yes we did receive a call from Emmet and thanked them for informing us and she also informed us the credit would be back that day, which it was NOT, so that is why two days later we were pretty upset that she gave us incorrect information and we were over drawn in our account. We also had plans to go out for a date that evening and were unable because our account was over drawn due to Emmet
*** did give me an incorrect name of “***” (sp?) the first time I called, I was thrown off by the peculiar name given so I confirmed did you say “***” and she confirmed yes. The only reason I recognized the name *** when she called back is because at that point I did an internet search of reviews on Emmet and saw lots of reviews talking negatively and referencing a ***. This item does not really matter, but it is strange to me when running a professional business I also researched the ROC information to see who the qualifying party on the license was in case I needed to proceed with other remedies
5. I informed *** that my Bank, which I confirmed with twice would take 7-business days to issue the credit so I had to proceed with a Fraud claim against Emmett to get my money back. I told *** I had to put claim through the fraud department to get money back in my account and she said she would have done the same thing so her allegation that she does not know why I would do that is not accurate. Further, my bank told me it is a fraud/disputed amount because I did not authorize it and that is how they suggested to proceed when I explained the entire situation to them. My Bank said they would ONLY issue a credit for overdraft fees for amounts that were overdrafted from when the credit showed, which was days after *** charged the unauthorized amount. She did not tell me that she spoke with *** *** she said specifically I SPOKE WITH YOUR BANK and now my bank has a claim open because they are under the belief that someone spoke on my account without my permission
I am still baffled as to the unprofessional nature of this business, why she would charge the unauthorized amount of $and then charge another $to our account. Why would you not just issue a credit for the difference ($600) on the first amount instead of putting people out $for a $service, and then the unprofessional customer service after it was Emmet/*** that made the error and not the homeowners. I guess I understand all the negative reviews now.
Again, all we ever asked for is from Emmet to cover late fees for items we could not pay and the BANK would not cover and to cover any overdrafts that the bank would not cover JUST BECAUSE A CREDIT WHEN THROUGH ON HER END DOES NOT MEAN IT DID ON OURS as I explained to her numerous times. I was looking at my account when I was on the phone with her and we were overdrafted!!! We did not get any money back until I went through with the fraud/dispute because we had no other choice I actually borrowed $from my parents to be able to get gas to work and necessities due to this inconvenience, and we don’t even get a Sorry until we go through the Revdex.com Also, why is my last name signed on the first order for $( that is not my handwriting) Now, I would also like confirmation from Emmet on the following:
1. They will cover our Mortgage Late Fee and any overdraft fees the bank will not reimburse (if any)
2. The valve that was leaking was fixed and the pound of Freon was put in the AC
3. And to confirm if in the future we can use a different company without jeopardizing our warranty
4. Remove our invoice from the record as it contains our account information and since that information was not redacted we could be at riskHow irresponsible to post that information without redacting sensitive information.
Regards,*** ***

I was a long time customer of Emmet We purchased coolers from them, had the yearly maintenance agreements, and called them for repairs Yesterday that ended As a previous reviewer noted, they advertise 24/service The issue is that they don't have an answering service The job belongs to the same person who answers the phones and sets appointments If you have an emergency, don't call them after hours If all that happens is that your call goes to voicemail until business hours - consider yourself lucky Over the last couple of weeks I have been ignored, hung up on and cursed on the phone and then hung up on All I ever wanted was to have my cooler fixed I ended up spending just over $dollars for three trip charges, an electrician, a new belt, pump, control box, fuses and finally from the company that did fix the machine - a new clean machine It should have taken only one trip and cost less than half of what I spent I found another company with an A+ Revdex.com rating that understands 24/and good customer service Goodbye Emmet

Emmet Refrigeration installed two A/C units and within the first year of installation had to add Freon at $80.00/lb Instead of finding and fixing the leak, they continually added Freon which has been very expensive for me lbs of Freon has been added throughout the years and the units are only years oldI finally called another A/C company to fix the leak

Great Company!! Used them for a free second opinion and they came out went thru my a/c unit and were able to fix it Had another company tell me it could not be repaired Definitely would recommend them! They saved me $1000's of dollars Office and Tech were great to deal with very friendly!!

Emmet Refrigeration came to my home and they were professional and courteous He diagnosed my problem and advised me of all charges before doing any workI also purchased a contract at a very reasonable price I would recommend this company to my family and friends

I was really happy w/ this company. [redacted] came to my house himself & was really nice & patient w/ my explanation of what I thought had happened lol! I have cool again! Woohoo! I will use this company every time I need service in the future.

Emmet Refrigeration came to my home and did a excellent job. My experience was great starting from the customer service. My technician [redacted] explained to me what was wrong and what the charges were before doing any work.

Here you go!Thank you,[redacted]Emmet Refrigeration?

I spoke with Mr. [redacted] this morning and he is going to contact you regarding dismissing the complaint.Thank you,[redacted]

I spoke with Mr. [redacted] this morning and he is going to contact you regarding dismissing the complaint.Thank you,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.Hi:  I have reviewed [redacted] response and there is some disputes to this response as outlined below:

1. Our understanding was that unit was low (based on the information we received from on Puron because of the crack and that the valve was replaced and the puron filled.  Crack may have been the wrong wording we were told the valve was leaking and that it was fixed.  If the valve was not fixed then this is a bigger problem because it will continue to leak.  Please confirm the leak was fixed.  She also mentions our warranty company, but they are the company we got the warranty through.  They are the original installers of the unit.  I understand the manufacturer holds the warranty, but we got that through Emmet.  We also received wrong information from Emmet  back in 2011 when they installed / fixed the install the first time that they could be the ONLY ones to work on our AC or the warranty was void or I would have called another company anyway.  This misinformation was not received from [redacted] but from the person that actually worked on the AC

2.  The credit was NOT immediately credited back.  It might have been from Emmet’s end but not to our bank and our Bank informed us that they ONLY cover over drafts from the time the credit showed on the account, which was 2 days after the work was done and after Emmet made the mistake of charging us an additional $748.94 then they were supposed to and authorized to. Because our funds were negative we were unable to pay our mortgage timely and incurred a $48.00 (approx.) late fee.

3.  Yes we did receive a call from Emmet and thanked them for informing us and she also informed us the credit would be back that day, which it was NOT, so that is why two days later we were pretty upset that she gave us incorrect information and we were over drawn in our account.  We also had plans to go out for a date that evening and were unable because our account was over drawn due to Emmet.

4. [redacted] did give me an incorrect name of “[redacted]” (sp?) the first time I called, I was thrown off by the peculiar name given so I confirmed did you say “[redacted]” and she confirmed yes.  The only reason I recognized the name [redacted] when she called back is because at that point I did an internet search of reviews on Emmet and saw lots of reviews talking negatively and referencing a [redacted].  This item does not really matter, but it is strange to me when running a professional business.  I also researched the ROC information to see who the qualifying party on the license was in case I needed to proceed with other remedies.

5.  I informed [redacted] that my Bank, which I confirmed with twice would take 7-10 business days to issue the credit so I had to proceed with a Fraud claim against Emmett to get my money back.  I told [redacted] I had to put claim through the fraud department to get money back in my account and she said she would have done the same thing so her allegation that she does not know why I would do that is not accurate.  Further, my bank told me it is a fraud/disputed amount because I did not authorize it and that is how they suggested to proceed when I explained the entire situation to them.   My Bank said they would ONLY issue a credit for overdraft fees for amounts that were overdrafted from when the credit showed, which was 2 days after [redacted] charged the unauthorized amount.  She did not tell me that she spoke with [redacted] she said specifically I SPOKE WITH YOUR BANK and now my bank has a claim open because they are under the belief that someone spoke on my account without my permission.

I am still baffled as to the unprofessional nature of this business, why she would charge the unauthorized amount of $748 and then charge another $148 to our account.  Why would you not just issue a credit for the difference ($600) on the first amount instead of putting people out $900 for a $150 service, and then the unprofessional customer service after it was Emmet/[redacted] that made the error and not the homeowners.  I guess I understand all the negative reviews now. 

Again, all we ever asked for is from Emmet to cover late fees for items we could not pay and the BANK would not cover and to cover any overdrafts that the bank would not cover.  JUST BECAUSE A CREDIT WHEN THROUGH ON HER END DOES NOT MEAN IT DID ON OURS as I explained to her numerous times.  I was looking at my account when I was on the phone with her and we were overdrafted!!!  We did not get any money back until I went through with the fraud/dispute because we had no other choice.  I actually borrowed $300 from my parents to be able to get gas to work and necessities due to this inconvenience, and we don’t even get a Sorry until we go through the Revdex.com.  Also, why is my last name signed on the first order for $748 ( that is not my handwriting).  Now, I would also like confirmation from Emmet on the following:

1.  They will cover our Mortgage Late Fee and any overdraft fees the bank will not reimburse (if any)

2.  The valve that was leaking was fixed and the pound of Freon was put in the AC

3.  And to confirm if in the future we can use a different company without jeopardizing our warranty

4.  Remove our invoice from the record as it contains our account information and since that information was not redacted we could be at risk. How irresponsible to post that information without redacting sensitive information. 

Regards,[redacted]

Here you go!Thank you,[redacted]Emmet Refrigeration?

We are refunding $64!

Emmet Refrigeration came to my home and did a excellent job. My experience was great starting from the customer service. My technician [redacted] explained to me what was wrong and what the charges were before doing any work.

Emmet Refrigeration came to my home and they were professional and courteous. He diagnosed my problem and advised me of all charges before doing any work. I also purchased a contract at a very reasonable price. I would recommend this company to my family and friends.

I was really happy w/ this company. [redacted] came to my house himself & was really nice & patient w/ my explanation of what I thought had happened lol! I have cool again! Woohoo! I will use this company every time I need service in the future.

Emmet Refrigeration installed two A/C units and within the first year of installation had to add Freon at $80.00/lb. Instead of finding and fixing the leak, they continually added Freon which has been very expensive for me. 15 lbs of Freon has been added throughout the years and the units are only 7 years old. I finally called another A/C company to fix the leak.

My home warranty company allows a free check up on your AC unit every two years. They recommended Emmet since they are contracted with them. The tech came out to do the 16 point check. He said it was old (which we knew). He did recommend replacing (of course). But, said everything looks good. Two weeks later, my AC quit working. It was yesterday, a Sunday. Their website advertises 24/7 service. I left a message but did not get a call back until this morning. This is Arizona. I found another company who came within a few hours. This new tech said the condenser coils were completely clogged with dirt and hair. This probably resulted in my fan burning out. So, the tech from Emmet obviously never checked that. When I told the office person this, they were very defensive. I would not recommend this company at all. They are liars and cheaters. I plan on reporting them to the home warranty company.

I was a long time customer of Emmet. We purchased 3 coolers from them, had the yearly maintenance agreements, and called them for repairs. Yesterday that ended. As a previous reviewer noted, they advertise 24/7 service. The issue is that they don't have an answering service. The job belongs to the same person who answers the phones and sets appointments. If you have an emergency, don't call them after hours. If all that happens is that your call goes to voicemail until business hours - consider yourself lucky. Over the last couple of weeks I have been ignored, hung up on and cursed on the phone and then hung up on. All I ever wanted was to have my cooler fixed. I ended up spending just over $1100 dollars for three trip charges, an electrician, a new belt, pump, control box, fuses and finally from the company that did fix the machine - a new clean machine. It should have taken only one trip and cost less than half of what I spent. I found another company with an A+ Revdex.com rating that understands 24/7 and good customer service. Goodbye Emmet.