Emmet Refrigeration

My home warranty company allows a free check up on your AC unit every two years. They recommended Emmet since they are contracted with them. The tech came out to do the 16 point check. He said it was old (which we knew). He did recommend replacing (of course). But, said everything looks good. Two weeks later, my AC quit working. It was yesterday, a Sunday. Their website advertises 24/7 service. I left a message but did not get a call back until this morning. This is Arizona. I found another company who came within a few hours. This new tech said the condenser coils were completely clogged with dirt and hair. This probably resulted in my fan burning out. So, the tech from Emmet obviously never checked that. When I told the office person this, they were very defensive. I would not recommend this company at all. They are liars and cheaters. I plan on reporting them to the home warranty company.

Great Company!! Used them for a free second opinion and they came out went thru my a/c unit and were able to fix it. Had another company tell me it could not be repaired. Definitely would recommend them! They saved me $1000's of dollars. Office and Tech were great to deal with very friendly!!

Review: I had Emmet Air come fix my A/C unit, which they installed 2 years ago. Their website said that the service call fee would be waived if a repair is done. There was nothing else attached to that claim on the website, and you couldn't click on it for more information. It was just a one-line statement saying the service call fee is waived for repairs.

It turns out my A/C unit needed some repairs with some wiring and tubes. It also needed freon. The cost for the repairs and freon came to about $170.00. Then they service tech added the $64.00 service call fee. When I asked him about it, he said they waive it only for repairs over $300.00. I told him the website doesn't say anything about a minimum repair cost. He suggested I call the office, which I did.

[redacted], the Office Manager, confirmed what the tech told me about there needing to be a $300.00 minimum repair cost for them to waive the service call fee. So, I went to the web site again, because I thought I may have missed something. I didn't. I looked all over the website and couldn't find any limitations or requirements for the service call fee waiver other than it was linked to repairs. Again, I could find reference to a minimum repair cost requirement.

[redacted] called me and asked me what web site I was looking at, because she said the requirements are listed. I went back to the website AGAIN and again couldn't find anything. When I called [redacted] back, she gave me some other bt excuse about how the website was actually down all day today because they are working on it, which was why I couldn't click on the link for information. I told her it's been like that all weekend, and she said "Yeah, they've been working on it all weekend."

She then told me that I got a good deal on my repair cost already, and basically was telling me to stop complaining about the $64.00 service call fee. The point is, their website said it's waived with repairs, and did not list any limitations or minimum dollar requirements for this waiver. I should get $64.00 back from them, plain and simple!!

Oh, and their website also boasts 24/7 emergency service. That's another crock. When I called them on Sunday, June 22nd, [redacted] answered the phone and told me they couldn't get anyone to me until Monday. She said she was just there answering phones for emergencies. Well, I was calling on Sunday, so it WAS an emergency in my mind.

This company's website is full of lies and misleading information. I would like my $64.00 service call fee refunded based on the web site information that's there now. It's not my problem there's a so-called "glitch," which is probably a lie, too.Desired Settlement: Please have Emmet Air send me a refund check in the amount of $64.00.

Business

Response:

We are refunding $64!

Review: June 2013 Emmet installed a new RUUD roof top heat pump

May 2014 Noticed possible signs of leak on unit, called account manager, said he would send someone out

Sept 2014 Account Manager came to house, saw the leak, said he would have someone come to check it

Jan 2015 Called Emmet, Account Manager no longer employed. Requested service tech.

Feb 2015 Tech came to house, two trips, confirms leak, known defect with coil, offers to fix for $874. I declined, asked his owner to call me. Gave me phone number of distributor Heating Supply Company

Feb 2015 HCS says they will give installer $300 labor credit, and coil n/c under warranty. Emmett calls me, says no credit available, offers to reduce charge to $800. I declined. Asked for owner to call me. Again, never did.Desired Settlement: This defect is not in dispute. The leak was reported within the warranty period but Emmet failed to respond after multiple calls.

Would like Emmet Air to install a new aluminum coil (warranty unit provided by RUUD) for no charge per the terms of their warranty which include labor for first year.

Business

Response:

I spoke with Mr. [redacted] this morning and he is going to contact you regarding dismissing the complaint.Thank you,[redacted]