Empire Management Group

I am in receipt of the referenced complaint ID dated January 9, 2017.  In response to the allegations, I would first like to make it clear that we are the managing agent working under the direction of the Casa De Rosa Homeowners Association Board of Directors.  When we took...

over this account in June of 2014, we quickly realized that there was decades of deferred maintenance and only $30,380.00 in their reserve account.  This left literally no money to take on the necessary repairs such re-roofing, asphalt replacement, stucco and paint.  The reserve account is now at $50,800.00 due to our funding recommendations.  Even with over $50,000.00 in the account, it is not nearly enough to tackle the roofing project alone.    With that being said, the Board of Directors is very careful with the spending.  They have authorized us to approve repairs up to an amount of $300.00 only.  That leaves us, the management, with very little room to initiate and complete repairs such as the fence replacement that [redacted] is referring to.  I have been in constant communication with him and explained the process associated with me obtaining approval for repairs.  I explained that I would place his request as an agenda item for review by the Board of Directors; unfortunately we did not have a quorum of Directors to move forward with the meeting.  Without a meeting, the Board cannot approve or deny the request for fence repair.  I also explained the lack of funds to [redacted]; who has continued to insinuate that there is some form of fraud and embezzlement involved.  I told him that instead of making defamatory remarks, come in and review the financial reports and bank statements; he just recently made that request and our accounting department is waiting on him to confirm a day and time that is convenient for him to come in.    In regards to the pool, there was an obstruction in the line.  We had a proposal for repair but again, the Board of Directors failed to meet due to a lack of quorum resulting in us not being able to approve the proposal.  Even so, there was not enough money in the operating account to cover such repair.  This resulted in the pool being drained as to avoid it turning green and becoming a liability.    There is a contract for landscape maintenance and never once has [redacted] reported concern on this subject up until our verbal conversation this morning where he expressed concern over a olive tree near his unit that drops olives and causes stains.  I replied by saying that I would contact the landscape company in regards to his concerns.  When the landscape company is on site, they pick up trash left behind by tenants.    [redacted] did report a roof leak last week.  I sent out a roofing contractor who said that the roof needs to be replaced but because the Association cannot afford to do so, he quoted $500.00 for a repair.  In as much as this amount exceeds my authority, I scheduled an executive session Board of Directors for this afternoon at 2:00pm.  We need a quorum of at least three board members in order to move forward with the meeting which we are offering via conference call.  I hope that they come together and approve the proposal; if they do not, or if we do not get a quorum, I cannot approve the repair quote.    To close this response, I want to make it clear once again that we, Empire Management Group, are at the mercy of the Board of Directors.  Furthermore, there is NO corruption, there are no pending lawsuits, and should [redacted] continue these slanderous remarks, I will file a defamation lawsuit against him.  I do my job and I do it well; I would never risk jeopardizing my Brokers license by participating in or condoning any type of illegal activities such as the ones that [redacted] claims.  Please let me know the outcome of your investigation.  Thank you in advance for your time and consideration.