Empire Today LLC

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, 2016. We appreciate the customer’s feedback and look forward to...

amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif;">As the customer requested, we have canceled the order and issued a full refund for the deposit payment.
We thank the customer for their feedback and look forward to working with them on future home improvement projects.

Initial Business Response /* (1000, 5, 2014/11/04) */
Contact Name and Title: [redacted]
Contact Phone: 888/XXX-XXXX x7813
We appreciate the [redacted] contacting us regarding her concerns. We have spoken with the [redacted], explained our all inclusive pricing, and advised that she did...

receive a discounted price. We appreciate the [redacted]'s feedback and hope to assist her with future home improvement projects.

Initial Business Response /* (1000, 5, 2015/03/26) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed to remove the product and provide a refund in exchange for a signed release. We appreciate the customer's feedback and look...

forward to amicably resolving this matter.

Beware: This company won't honor their referral program. I purchased LVT & carpeting in my home. I referred my daughter which spent $6,000 and they wouldn't honor the $100 referral that they promised me. I made several attempts to call, was put on hold, with an unacceptable answer of NO. So much for customer service...

We appreciate the customer contacting us regarding her concerns.
We regret the delay in completing the installation, and any inconvenience the
occurred as a result. The installation has now been completed, and we also
offered a partial discount for customer satisfaction. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer.  The carpet and laminate were inspected and the inspection revealed no manufacturing or...

installation related defects in the floor.  All concerns were maintenance related. We have offered the customer for customer satisfaction and good a full replacement of each product at a deep discounted cost to the customer. The customer has declined our offer at this time, but has agreed to call us back. The offer has been guaranteed for 30 days. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The crew that came 11/17 was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experience. Thank you so much!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the carpet for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer stated they would...

discuss the offer with their spouse. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
0pt;">Service was completed on October 1, 2016. We thank the customer for taking the time to provide feedback on their order.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and informed them all of the material required for their replacement has not arrived.  Replacement will be scheduled at the customer's...

convenience once all required materials have been received. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
"Arial",sans-serif;">The local office spoke with the customer on October 31st and resolved the damage claim, processed to the customer’s credit card used for purchase.
We thank the customer for their feedback regarding their order.

Thank you for contacting us regarding your concerns.
 
face="Calibri">The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.

Revdex.com:
If Empire comes through with what they have stated and can complete this project this would be great, I have had many more instances since the claim I filed and need Empire to commit to what they tell me they are going to do.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Linda [redacted]

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">Service has been completed as agreed, and we have issued a discount due to the inconvenience. We appreciate the customer’s patience while this matter was resolved.

Final Consumer Response /* (450, 5, 2014/05/05) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:

We appreciate the customer contacting us regarding their concerns.
 
0pt;">The local office recently spoke with the customer. While the floor they purchased is scratch resistant, no flooring is scratch proof. We have offered to work with the customer on the cost of replacement. We have also offered to discount the customer’s recent purchase for customer satisfaction and goodwill.

We appreciate the customer contacting us regarding their concerns.
 
face="Calibri">The one (1) year labor warranty lapsed on the customer’s carpet in 2013, however for customer satisfaction and goodwill, we have offered to re-stretch at no cost to the customer. The installers arrived as agreed, but were unable to perform the service as the carpet is in disrepair. We have requested a 3rd party inspection to determine if there are any manufacturing concerns with the carpet.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the carpet order and refunded the deposit. We have also refunded their laminate order as requested. We appreciate the customer’s...

feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However, I strongly feel that Empire Today should look at their business practices, their contractors, their sales staff and Customer Service departments going forward.  What I endured should NEVER happen to another customer.  I strongly urge additional training in screening contractors and training sales staff on what is and what is not appropriate when conducting business.  A refund was the least you could have done.  I still believe The Revdex.com and other consumer affairs organizations should review your business practices and look into further complaints against you.  
Sincerely,
[redacted]