Hi, As I mentioned before it clearly states about our 45-day window in more then one place on our website.CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenesBuying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.On CardCash [redacted] in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here [redacted] * We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
I apologies for the inconvenience this may have caused.We will make this a one time exception as it is passed our 45-day window.We will issue a $refund through check that will be delivered to the address on file
Hi,Thank you very much for reaching out to usCardCash's primary focus is to please our customersCardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priority Therefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector [redacted] *or example, offers a day buyer protection guaranteeCardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchaseNonetheless, as a onetime courtesy we will refund you Please be advised of this exception and of our general policy.We hope you will continue shopping on our marketplace and take advantage of all the great savings
Hi, My apologies for this inconvenience.We received the claim close to a year later.We made an exception and issued a $website credit.To reduce our customers' risk, CardCash extends a 45-day buyer protection period and strongly encourages customers to use their gift cards within this period of time, and - if there is a claim - to initiate it prior to the end of this periodThis buyer protection guarantee period is clearly stated prominently and explicitly in several places on our website:On CardCash.com home pageOn CardCash [redacted] In addition to the terms and conditions of the site, which customers accept prior to making a purchase.In the future, we recommend using your CardCash gift cards within the 45-day window.Thank you,CardCash Customer support
Hi,A credit card dispute was placed on thisIt seems like at this time the dispute may have been resolved but if not, please let me know so I can process a refund
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and [redacted] measures CardCash has working behind the scenesBuying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website
Hi,Thank you for letting me know about thisIt looks like it was delivered to the customer's billing address instead of their shipping addressCan we ask if the customer has access to the mail at that billing address? What's your connection to that address? We would like to resolve this but we would also like to receive our package back.Jeremy
Hi, As you have indicated yourself, with your conversation with [redacted] that there is no requirement to use card for full purchase amount."Upon contacting ***'s customer support, they informed me since the gift card was not purchased from them they could provide no assistance, other than that the maximum number of gift cards that can be applied to a single order is 8, to which I was only trying to apply Furthermore, they indicated there should be no issue applying a gift card that was in excess of the desired purchase, & that after the purchase the gift card should reflect the remaining balance after the transaction."Therefore we see no need to advertise any restriction as you heard for yourself from ***, there is no restriction.As well as there is a full balance on the card that is able to be used towards an [redacted] purchase
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided the refund is sent in a timely mannerI await the refund, but I really didn't see a date mentioned that it would be sent
Hi, We clearly state on our site as well as we send a document with the purchase that reminds our customers about our day guarantee period We will issue the customer a $website credit
Complaint: I am rejecting this response because:The card was drained of funds fraudulently after your day guaranteeAs a business Cardcash needs to find individual responsible for the illegal activityTo do nothing is to allow and accept fraudulent activity through your business Regards, [redacted] ***
Thank you very much for reaching out to us CardCash's primary focus is to please our customers CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector***, for example, offers a day buyer protection guarantee CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase Nonetheless, as a onetime courtesy we refunded you by sending a website credit via email We hope you will continue shopping on our marketplace and take advantage of all the great savings
Hi, As I mentioned before it clearly states about our 45-day window in more then one place on our website.CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenesBuying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.On CardCash [redacted] in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here [redacted] * We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
I apologies for the inconvenience this may have caused.We will make this a one time exception as it is passed our 45-day window.We will issue a $refund through check that will be delivered to the address on file
Hi,I would be happy to look into this for the customerCan I please get the order numbers?Jeremy
I apologize for the issuesWe are refunding the two invalid cards
Hi,A website credit has been emailed over to you in the full amount
Hi,Thank you very much for reaching out to usCardCash's primary focus is to please our customersCardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priority Therefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector [redacted] *or example, offers a day buyer protection guaranteeCardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchaseNonetheless, as a onetime courtesy we will refund you Please be advised of this exception and of our general policy.We hope you will continue shopping on our marketplace and take advantage of all the great savings
Hi, My apologies for this inconvenience.We received the claim close to a year later.We made an exception and issued a $website credit.To reduce our customers' risk, CardCash extends a 45-day buyer protection period and strongly encourages customers to use their gift cards within this period of time, and - if there is a claim - to initiate it prior to the end of this periodThis buyer protection guarantee period is clearly stated prominently and explicitly in several places on our website:On CardCash.com home pageOn CardCash [redacted] In addition to the terms and conditions of the site, which customers accept prior to making a purchase.In the future, we recommend using your CardCash gift cards within the 45-day window.Thank you,CardCash Customer support
Hi,A credit card dispute was placed on thisIt seems like at this time the dispute may have been resolved but if not, please let me know so I can process a refund
We sent a refund check to the customerWe couldn't make the refund to the credit card used as it has been closed
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and [redacted] measures CardCash has working behind the scenesBuying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website
Hi,As per out terms and conditions we have the right to decline sell orders
HI,A credit has been sent to you via email on May 10th
Hi,Thank you for letting me know about thisIt looks like it was delivered to the customer's billing address instead of their shipping addressCan we ask if the customer has access to the mail at that billing address? What's your connection to that address? We would like to resolve this but we would also like to receive our package back.Jeremy
Hi, As you have indicated yourself, with your conversation with [redacted] that there is no requirement to use card for full purchase amount."Upon contacting ***'s customer support, they informed me since the gift card was not purchased from them they could provide no assistance, other than that the maximum number of gift cards that can be applied to a single order is 8, to which I was only trying to apply Furthermore, they indicated there should be no issue applying a gift card that was in excess of the desired purchase, & that after the purchase the gift card should reflect the remaining balance after the transaction."Therefore we see no need to advertise any restriction as you heard for yourself from ***, there is no restriction.As well as there is a full balance on the card that is able to be used towards an [redacted] purchase
Hi,Payment has been put through today, 2/3, via the method selected at the time of the sale
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided the refund is sent in a timely mannerI await the refund, but I really didn't see a date mentioned that it would be sent
Hi, We clearly state on our site as well as we send a document with the purchase that reminds our customers about our day guarantee period We will issue the customer a $website credit
Hi, Customer is going against the Revdex.com rules as they disputed through the method of payment used at the time of purchase
Complaint: I am rejecting this response because:The card was drained of funds fraudulently after your day guaranteeAs a business Cardcash needs to find individual responsible for the illegal activityTo do nothing is to allow and accept fraudulent activity through your business Regards, [redacted] ***
Thank you very much for reaching out to us CardCash's primary focus is to please our customers CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector***, for example, offers a day buyer protection guarantee CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase Nonetheless, as a onetime courtesy we refunded you by sending a website credit via email We hope you will continue shopping on our marketplace and take advantage of all the great savings