Complaint: [redacted] I am rejecting this response because: I have not received any refund or credit for a purchased gift card which this company sold to me and accepted my money They should stand behind the products they sell and at least offer some kind of compensation to customers who earnestly purchased a gift card and now there is no value on the gift card purchased Regards, [redacted]
I am rejecting this response because: It was all done
electronically. I clicked on the CardCash icon, put in the info from the front and back of my gift card, then got the "We wish to welcome you to CardCash." email. It is attached for your reference. I'm not trying to rip you off. I just want the $you told me you would give me for my $*** *** card
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got
canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.On CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here https://www.cardcash.com/guarantee/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Complaint: ***
I am rejecting this response because:
After speaking with *** Corporate office again, they re-iterated the fact that they have put CardCash on notice that there were "many" fraudulent cards being sold on the secondary market. This alone should have alerted CardCash to the fact that there may be issues, and this fact should have been forwarded to their customers.They did verify that this card was "frozen" on December 22, 2015, almost days after I purchased the card from CardCash. Although I verified that the funds were on the card at the time of purchase, the fact that I did not actually use the card is a moot issue. CardCash knew a potential problem existed, and failed to advise their customer. If CardCash believes that they are not liable for the potential of selling fraudulent cards without advising their customers, and if they believe that they should not have to warrant their products past the days after the sale, and if they feel that they are totally in the right, then I would request that they supply me with the name and contact information for the person who sold them the card so that I can pursue legal action with the State's Attorney General against the primary seller. Otherwise, my only recourse is legal action in small claims court here in Mississippi against CardCash for the fraudulent sale.That is, unless CardCash wishes to make me "whole" with a card of equal or greater value, or a full refund of the amount spend with their company
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
Regards,
*** ***
Despite the fact that this is beyond our 45-day guarantee we can make an exception and offer the customer a website credit for the purchase amount of the card.We apologize for the inconvenience and request that in the future the customer uses all cards within days of purchase
Hi, You sold the gift card as an ecode, not via mail.We spoke to the merchant and we were told the gift card was used 4/in Las Vegas, few days before you sold us the invalid code.It may be possible the information you but in is a digit or two off.You can email the code to
*** and we can double check that for you.If the code and pin we have is correct there is no way we could have used it as the merchant told us it was used 4/in Vegas.I am not sure how you received this card or if anyone else on your end had access to it, you may want to look into that as well
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Complaint: ***
I am rejecting this response because:
First of all, I don't appreciate your tone Second, the gift card number and pin that I sold now has a balance of zero There is nothing to double check The issue is that it DID have a balance of $until I typed the card number and pin into your website Then miraculously the balance was all of the sudden zero and no one seems to want to take responsibility I obviously wouldn't sell an empty gift card bc clearly the balance is verified before any payment is made Plus the gift card was used in Las Vegas it said and I have never ever been there! I live in Wisconsin!! And call it an ecode or whatever, it was $to *** *** Once you got a hold of the card number and pin, the balance was gone This isn't coincidence and I've checked around online and I'm not the first person with this issue on your site This is a total scam and needs to be st down! I want my money back someway somehow
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi,These claims came in at about the month date following the purchaseAs we are in the secondary market there are some risks involved which is why we have our day guarantee which works as our return policyAfter that time we can no longer accept returns.The customer agreed to this by
clicking on our terms and conditions and we send information about our 45-day policy with every gift card we ship.***
[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
Regards my complaint ID ***, I have received refund from their customer service with an apology of their delayed response and I'm satisfied with the refund
Complaint: [redacted] I am rejecting this response because: I have not received any refund or credit for a purchased gift card which this company sold to me and accepted my money They should stand behind the products they sell and at least offer some kind of compensation to customers who earnestly purchased a gift card and now there is no value on the gift card purchased Regards, [redacted]
Hi, Your gift cards were emailed over to you twice to the email address on file;
I am rejecting this response because: It was all done
electronically. I clicked on the CardCash icon, put in the info from the front and back of my gift card, then got the "We wish to welcome you to CardCash." email. It is attached for your reference. I'm not trying to rip you off. I just want the $you told me you would give me for my $*** *** card
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got
canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.On CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here https://www.cardcash.com/guarantee/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi,Attached are the gift cards and pin numbers for these cards.Jeremy
Hi, A refund has been issued back through the method of payment used at the time of purchase
Complaint: ***
I am rejecting this response because:
After speaking with *** Corporate office again, they re-iterated the fact that they have put CardCash on notice that there were "many" fraudulent cards being sold on the secondary market. This alone should have alerted CardCash to the fact that there may be issues, and this fact should have been forwarded to their customers.They did verify that this card was "frozen" on December 22, 2015, almost days after I purchased the card from CardCash. Although I verified that the funds were on the card at the time of purchase, the fact that I did not actually use the card is a moot issue. CardCash knew a potential problem existed, and failed to advise their customer. If CardCash believes that they are not liable for the potential of selling fraudulent cards without advising their customers, and if they believe that they should not have to warrant their products past the days after the sale, and if they feel that they are totally in the right, then I would request that they supply me with the name and contact information for the person who sold them the card so that I can pursue legal action with the State's Attorney General against the primary seller. Otherwise, my only recourse is legal action in small claims court here in Mississippi against CardCash for the fraudulent sale.That is, unless CardCash wishes to make me "whole" with a card of equal or greater value, or a full refund of the amount spend with their company
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
Regards,
*** ***
Despite the fact that this is beyond our 45-day guarantee we can make an exception and offer the customer a website credit for the purchase amount of the card.We apologize for the inconvenience and request that in the future the customer uses all cards within days of purchase
Hi, You sold the gift card as an ecode, not via mail.We spoke to the merchant and we were told the gift card was used 4/in Las Vegas, few days before you sold us the invalid code.It may be possible the information you but in is a digit or two off.You can email the code to
*** and we can double check that for you.If the code and pin we have is correct there is no way we could have used it as the merchant told us it was used 4/in Vegas.I am not sure how you received this card or if anyone else on your end had access to it, you may want to look into that as well
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Complaint: ***
t down! I want my money back someway somehow
I am rejecting this response because:
First of all, I don't appreciate your tone Second, the gift card number and pin that I sold now has a balance of zero There is nothing to double check The issue is that it DID have a balance of $until I typed the card number and pin into your website Then miraculously the balance was all of the sudden zero and no one seems to want to take responsibility I obviously wouldn't sell an empty gift card bc clearly the balance is verified before any payment is made Plus the gift card was used in Las Vegas it said and I have never ever been there! I live in Wisconsin!! And call it an ecode or whatever, it was $to *** *** Once you got a hold of the card number and pin, the balance was gone This isn't coincidence and I've checked around online and I'm not the first person with this issue on your site This is a total scam and needs to be s
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi,We apologize for the inconvenience this may have caused you.A website credit has been issued and emailed over to the email address on file
Thank you for the responseWe've found the original email and we will be sending a website credit of $to the customer
Hi,I apologize for the delayThe refund has now been processed
Hi,We have no record of a sale under that email addressIf you send me a screenshot of the charge I can look into this.Jeremy
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi,These claims came in at about the month date following the purchaseAs we are in the secondary market there are some risks involved which is why we have our day guarantee which works as our return policyAfter that time we can no longer accept returns.The customer agreed to this by
clicking on our terms and conditions and we send information about our 45-day policy with every gift card we ship.***
[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
Regards my complaint ID ***, I have received refund from their customer service with an apology of their delayed response and I'm satisfied with the refund