Hi,I apologies for the inconvenience this may have caused you.I filed a claim on the gift card that does not have any balance.Please give the refund 3-business days to process.In addition please note that CardCash is a secondary gift card market.All cards that come into our system are verified,
unfortunately once in a while the card is zeroed out after it is sold.That is why we have our 45-day window in place
Hi,Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priority
Therefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector*** for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund you by issuing a website credit. Please be advised of this exception and of our general policy.We hope you will continue shopping on our marketplace and take advantage of all the great savings
Complaint: ***
I am rejecting this response because:Complaint thru credit card company was closed by credit card companyResolution was not satisfactory Cardcash sold gift card that was listed as fraudulentCardcash needs to be responsible for their actions.
Regards,
*** ***
Hi,On 1/5/the *** gift card was sent to your email address on file.As for your gift card we are sending it back with tracking.To receive the tracking number please email ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I received a check for $as agreedPlease close the case as resolvedThank you very much for your assistance
This email welcomes the customer to CardCash but it doesn't confirm any transactionWe never received a card from the customer and wherever the card is it is still valid.We have nothing to do with this card because the numbers were never given to us
Complaint: ***
I am rejecting this response because: It wasnt mailed to a billing addressIt was mailed to an address I havent lived in since Oct of last yearI have no connection to that address and no way to retrieve mail from that addressAlso when I placed the order I used my new addressI dont understand why they would use that address since I have received other orders at my present address
Regards,
*** ***
Hi,As per terms and conditions which you agreed upon at the time of sale, if there is an issue with the gift card you will be held responsible. At this time,our customer service manager determined that we will not be deducting the $and you will be paid the $45.50.-CardCash Customer
Support
We spoke with the customer earlier today and we are working on resolving the issueWe sent the gift card numbers to the customhe is unsuccessful in using those then we would be happy to offer a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks for your help.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Hi,A refund in the form of a website credit has been issued
Hi, Customer payment was put through on 10/28/15. -CardCash Customer Support
Hi,I apologies for the inconvenience this may have caused you.I filed a claim on the gift card that does not have any balance.Please give the refund 3-business days to process.In addition please note that CardCash is a secondary gift card market.All cards that come into our system are verified,
unfortunately once in a while the card is zeroed out after it is sold.That is why we have our 45-day window in place
Hi,Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priority
Therefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector*** for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund you by issuing a website credit. Please be advised of this exception and of our general policy.We hope you will continue shopping on our marketplace and take advantage of all the great savings
Complaint: ***
I am rejecting this response because:Complaint thru credit card company was closed by credit card companyResolution was not satisfactory Cardcash sold gift card that was listed as fraudulentCardcash needs to be responsible for their actions.
Regards,
*** ***
Hi,On 1/5/the *** gift card was sent to your email address on file.As for your gift card we are sending it back with tracking.To receive the tracking number please email ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I received a check for $as agreedPlease close the case as resolvedThank you very much for your assistance
This email welcomes the customer to CardCash but it doesn't confirm any transactionWe never received a card from the customer and wherever the card is it is still valid.We have nothing to do with this card because the numbers were never given to us
Complaint: ***
I am rejecting this response because: It wasnt mailed to a billing addressIt was mailed to an address I havent lived in since Oct of last yearI have no connection to that address and no way to retrieve mail from that addressAlso when I placed the order I used my new addressI dont understand why they would use that address since I have received other orders at my present address
Regards,
*** ***
Hi,As per terms and conditions which you agreed upon at the time of sale, if there is an issue with the gift card you will be held responsible. At this time,our customer service manager determined that we will not be deducting the $and you will be paid the $45.50.-CardCash Customer
Support
Hi,We apologies for the inconvenience this may have caused you.A check has been sent out today, 3/
We spoke with the customer earlier today and we are working on resolving the issueWe sent the gift card numbers to the customhe is unsuccessful in using those then we would be happy to offer a refund
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks for your help.
Regards,
*** ***
Complaint ID #***Hi, A chargeback was placed on this order which invalidates it from being pursued through the Revdex.com as per Revdex.com rules. ***
Hi, Customer was refunded back to the credit card that was used at the time of the purchase
Hi,Please send us your tracking number to [email protected] so we can locate your package.Please include your name and order number
I am rejecting this response because:i have not I would love to see proof from the credit card company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I am rejecting this response because: there is no any compensation
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me