Good Morning,Thanks for the chance to address these concernsFirst and foremost we'd like to apologize for the delay in having [redacted] domain registeredAfter review of the situation, unfortunately we found a bug in our system causing some initial payments not to properly apply to invoicesWe have reported this issue to our developers and are working on correcting this as quickly as possibleIn regards to the refund, while our response was delayed, at no point did we refuse or ignore the request for a refund but rather had not yet worked through all tickets submitted prior to this requestAt this point the full payment totaling $has been refunded but if there are any further issues we can assist with, please let us know
Good Afternoon,First and foremost we'd like to offer our apologies for the delay in activating Mr.? Bautista's accountUnfortunately after review of the situation we did find that this account was awaiting activation as the purchase had not yet been verified by our billing staff due to very large queues following our Black Friday and Cyber Monday promotionsWe've since had a chance to bring the response time down now that we've made our way through all orders in the order they were received, and although we're sorry to hear Mr.? Bautista has decided to cancel his account, we have provided a full refund of$ and wish him the best of luck with his new host.If we can be of any further assistance with this account please let us know and we'll be happy to help
Hello,Mr [redacted] has not provided any additional issues or concerns and has not responded to our last ticket communication from 11/24/with any additional concerns when the issues provided were addressed? In reviewing Mr***'s account we also did not locate any open tickets that have not been addressed.? ? At this time Mr [redacted] has not provided any additional questions or concerns.? If any should arise or if there are any additional issues that he would like us to assist with we ask that Mr [redacted] please respond back to our e-mail communication and we will be happy to assist
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? There is no signature, name of individual who has written this, no title of individual who has written this, no phone number, and as of today July 5th no refund has been received! Regards, [redacted] ?
We were sorry to hear that Mr [redacted] had been invoiced for the domain that is included with his hosting at no charge as long as the hosting service is active.Our billing team has corrected Mr [redacted] 's billing and refunded the charge for the domain registration.? Mr [redacted] was also invoiced for domain privacy for the domain which would not be a free service.? If Mr [redacted] would like to cancel the domain privacy we would be happy to assist with that service as well.Our live support team is avaiable through live chat and phone 24/7.? We were not able to find any phone contacts from the number provided and apologize that Mr [redacted] was having difficulty reaching our live support by phoneWe have also forwarded the issue to our development team to review why the domain was invoiced to Mr [redacted] 's account.At this time Mr [redacted] has been refunded the domain registration fee and we have not received any follow up questions or concerns.? If any should arise we ask that Mr [redacted] please respond back to our recent e-mail communication and we will be happy to offer assistance
Hello,We were sorry to hear about Mr [redacted] s concern with the service and the charges for the service that was provided and would be glad to provide further information.? For clarification, Ehost does not provide Web Search Engine Optimization serivces.? Mr [redacted] did purchase the Search Engine Submission service in three seperate instances which submits the site to search engines.? Mr [redacted] s website? [redacted] currently show in [redacted] ? [redacted] ? as well as [redacted] and [redacted] indicating that the service was successful that was purchased.Although we did not find any duplicate charges when reviewing Mr [redacted] s account history we did see that there were several failed attempts which might account for the confusion.? We also tried to contact Mr [redacted] by phone to try to assist with resolving his concerns, unfortunately Mr [redacted] was not willing to speak with us and disconnected the call.At this time we ask Mr [redacted] please provide the transaction ID's in question by replying to the recent email communication with those transactions ID's or a copy of the bank statement and we will be happy to work with Mr [redacted] on those concerns
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me? ?
Good Afternoon,To begin we'd like to offer our apologies for the trouble getting started with usAlthough we have not yet heard of any bugs in our system that would change the price like this during the checkout process, we will be keeping an eye out for any similar reports as we of course want our customers receiving the service they intended.? We are also very aware of the need for more staff answering the phones and have just moved two new training classes to our phones to help eliminate such long waitsAlthough we are beginning to see progress, these efforts will continue until waits are dropped much lower and sustained over time.As of about a week ago, we did follow up with [redacted] and went ahead and extended the billing cycle to the years she had intended to purchase with no difference in priceWe have received her confirmation that this resolved the concerns for her but we if we can be of any further assistance, we ask that [redacted] please reply back to the most recent ticket as this will remain assigned to our customer service management team.? Our apologies once more for the trouble getting started and thanks for the chance to look into the report on the checkout concerns
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? On June 16, eHost issued full refunds because in the three days that the account was open, eHost never established the domains and I closed the account -Case number: [redacted] ? ? ? ? ? -Transaction amount: [redacted] ? ***-Case number: [redacted] ? ? ? ? -Transaction amount: [redacted] ? ? ? ? ? ? I will not pay them for services I never received.? ? ? ? ? ? Regards, ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Sent: Monday, January 25, 11:AM Subject: Re: Complaint Id # [redacted] ? As I said before, the complaint was not resolvedI'm no longer doing paperwork for this.Karen [redacted] B [redacted] , L.C.S.W Regards, ?
Good Afternoon,We were sorry to hear about the trouble getting started with our services and would have certainly liked to investigate the trouble but regrettably the account had already been terminated at the time this complaint was filedWe apologize for any frustrations faced with the new service and at this time have made sure the EPP key has been provided to allow transfer of the domain.If we can be of any further assistance with this matter, please let us know and we'll be more than happy to help in any way we can.?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, ? They have now cancelled my second domain without authorization, I can not believe they did thisI truly believe they did this out of pure spite because they messed my other account up so badlyI refused to allow them to rob me and tried to find a resolution to my issue and instead they cancelled both of my accounts! Good riddance and be warned do not do business with this unreliable company, pay more and go where your website and the time spent building it is not wasted!
Revdex.com: This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/2/and assigned ID [redacted] Regards,
Hello,We were sorry to hear about the difficulties that Mr [redacted] has been experiencing with using [redacted] In reviewing the communication that we received from Mr [redacted] there was a request for assistance with how to edit text in [redacted] We were happy to provide assistance with how to edit text and provided the link to the support article as an additional reference to assist with editing and adding text to Mr [redacted] ' website: http://support.ehost.com/articles/hosting-guide/website-builder/website-builder-...⇄ At this time we have followed up with Mr [redacted] through e-mail communication and would ask that if Mr [redacted] has any additional concerns or questions in regards to using his [redacted] to please reply back and our management team will be happy to offer assistance
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Sent: Wednesday, July 13, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] ? OK, so I sent you a request to keep open, my situation with E-Host and my concerns.They agreed to the terms that I didThey have not refunded my payment as agreed uponNot even return service to my siteI am paying for a service I am not recieving and they seem to be above the law, and code of business conductThey sent me an email that did not represent our agreement and I again requested them return service, or a full refund for services not renderedI even sent a paypal link for return of fundsI have not got a return email, return of funds or return of serviceWhen I sent you a link of testimony ? from others, to show proof of service and conductI did not mean for it to be interpreted as a legal document, just to show intent.This is fraud and I would like some action to resolve this situationIf I came to your city and stole money from someone, I would be arrested and prosecuted for theftAre you telling me that in the State Of Texas, online fraud is legal?I supplied a [redacted] link for return of funds to E-Host, along with the agreed payment? amount set forth in the resolutionI have honered all my commitments to the contractBreach of contract by E-Host must be addressedI wish to retain my domain name I rightfully and legal, bought and paid for under the terms of the contract, meaning they can not sell it to me again at a profitIt was a cent domain namePlease assist me with resolving this issue, as it has been established that they will not respond, and that is documented from? dozens of peopleThis is not an isolated incident.View my service here: [redacted] This is what I pay for while someone else uses my bandwidth, which was quite a bit last time I checkedStrange for not ever getting a site up, HUH?Refund only [redacted] ***? ?
Good Morning,We regret that our system displayed incorrect information to Mr [redacted] , the domain that he requested wasn't available to us to include with his accountWe are fixing our website immediately to avoid this happening to any other consumersWe have been directly in touch with Mr [redacted] as well and have reached an agreement to resolve this issue by refunding him his entire purchase price, as well as covering a small expense for business cards which Mr [redacted] had ordered
Hello,We were sorry to hear about the concern that Mr [redacted] had when purchasing a new package with [redacted] [redacted] 's API does not provide for a month subscription. When the order was switched to [redacted] after Mr***'s credit card was not able to be successfully processed the billing cycle changed to month to adhere to [redacted] 's API requirements.At this time the full purchase of the hosting service has been refunded and the hosting package has been closed. We have not received any additional questions or concerns from Mr***. If any should arise we ask that Mr [redacted] please respond back to the recent e-mail communication and we will be happy to offer assistance
Good Afternoon,We were sorry to hear about the frustrating experience with us and have since had a chance to review the interactions in more detailAfter review, we understand that Ms [redacted] had trouble submitting a form and see that while we attempted to provide advice on how to successfully submit the form, we also offered to handle the submission on her behalf if we could be provided with the detailsUnfortunately those details were never provided and we did not hear back on the matter.Next, we understand there was a concern that Ms [redacted] was unclear on what was charged for servicesWhile we do not immediately send e-mail notifications, we do provide a billing system where all invoices can be reviewed and printed as neededIn regards to the cancellation request, we must clarify that Ms [redacted] actually opened different e-mail threads requesting cancellationEach time a new e-mail thread is opened, we reply once to the ticket asking for our customer to reply back to prevent e-mail spoofingWe understand this was frustrating for Ms [redacted] however it could have been avoided by submitting just a single request and this process is for the protection of our customers.Moving on to the refund request, at no point did we state we would not refund the payments but the ticket was not worked yet as we do handle our tickets in the order they are receivedAt this point we have now processed the request and have provided a full refund of amounts paidWe hope this fully resolves the concerns raised but if we can be of any further assistance, please let us know and we'll be glad to help
Greetings,Unfortunately it seems there may have been some confusion as these domain names were never paid for until recentlyWe provide domains free of charge with our hosting packages for the life of the hosting packageOnce a customer decides to cancel the hosting package, a charge will be incurred for the cost of the domain registrations.? This information is stated upfront on our home page :? *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain? ? ? ? At this time we have discussed the issue further with Mr.? [redacted] and now that payment has been received, the domains have been made active and available for transfer to a domain registrar of his choosing.We hope this helps to resolve the complaint but if we can be of any further assistance, please let us know and we'll be glad to discuss the matter further
Good Afternoon,Thanks for the chance to investigate these concerns.We are sorry to hear Mr [redacted] had such a troubling time getting started with our services and have taken time to go over the account in more detailFrom review of the situation we see that while we were working on providing clarification of the charges on the account, Mr [redacted] had a [redacted] subscription setup which was automatically sending funds towards the accountThis was certainly confusing the communication between our parties as these payments were not applying to the account since there was not an invoice for them to apply against as we had already canceled the servicesTo provide more detail, these subscriptions must be managed by the customer and cannot be created by our staff, however at this time we have refunded all payments made towards the account and have canceled all services. If any payments are not showing as refunded, we ask the Mr [redacted] please provide the [redacted] transaction IDs and we'll be glad to take another look for any payments that did not properly refund
Good Morning,Thanks for the chance to address these concernsFirst and foremost we'd like to apologize for the delay in having [redacted] domain registeredAfter review of the situation, unfortunately we found a bug in our system causing some initial payments not to properly apply to invoicesWe have reported this issue to our developers and are working on correcting this as quickly as possibleIn regards to the refund, while our response was delayed, at no point did we refuse or ignore the request for a refund but rather had not yet worked through all tickets submitted prior to this requestAt this point the full payment totaling $has been refunded but if there are any further issues we can assist with, please let us know
Good Afternoon,First and foremost we'd like to offer our apologies for the delay in activating Mr.? Bautista's accountUnfortunately after review of the situation we did find that this account was awaiting activation as the purchase had not yet been verified by our billing staff due to very large queues following our Black Friday and Cyber Monday promotionsWe've since had a chance to bring the response time down now that we've made our way through all orders in the order they were received, and although we're sorry to hear Mr.? Bautista has decided to cancel his account, we have provided a full refund of$ and wish him the best of luck with his new host.If we can be of any further assistance with this account please let us know and we'll be happy to help
Hello,Mr [redacted] has not provided any additional issues or concerns and has not responded to our last ticket communication from 11/24/with any additional concerns when the issues provided were addressed? In reviewing Mr***'s account we also did not locate any open tickets that have not been addressed.? ? At this time Mr [redacted] has not provided any additional questions or concerns.? If any should arise or if there are any additional issues that he would like us to assist with we ask that Mr [redacted] please respond back to our e-mail communication and we will be happy to assist
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? There is no signature, name of individual who has written this, no title of individual who has written this, no phone number, and as of today July 5th no refund has been received! Regards, [redacted] ?
We were sorry to hear that Mr [redacted] had been invoiced for the domain that is included with his hosting at no charge as long as the hosting service is active.Our billing team has corrected Mr [redacted] 's billing and refunded the charge for the domain registration.? Mr [redacted] was also invoiced for domain privacy for the domain which would not be a free service.? If Mr [redacted] would like to cancel the domain privacy we would be happy to assist with that service as well.Our live support team is avaiable through live chat and phone 24/7.? We were not able to find any phone contacts from the number provided and apologize that Mr [redacted] was having difficulty reaching our live support by phoneWe have also forwarded the issue to our development team to review why the domain was invoiced to Mr [redacted] 's account.At this time Mr [redacted] has been refunded the domain registration fee and we have not received any follow up questions or concerns.? If any should arise we ask that Mr [redacted] please respond back to our recent e-mail communication and we will be happy to offer assistance
Hello,We were sorry to hear about Mr [redacted] s concern with the service and the charges for the service that was provided and would be glad to provide further information.? For clarification, Ehost does not provide Web Search Engine Optimization serivces.? Mr [redacted] did purchase the Search Engine Submission service in three seperate instances which submits the site to search engines.? Mr [redacted] s website? [redacted] currently show in [redacted] ? [redacted] ? as well as [redacted] and [redacted] indicating that the service was successful that was purchased.Although we did not find any duplicate charges when reviewing Mr [redacted] s account history we did see that there were several failed attempts which might account for the confusion.? We also tried to contact Mr [redacted] by phone to try to assist with resolving his concerns, unfortunately Mr [redacted] was not willing to speak with us and disconnected the call.At this time we ask Mr [redacted] please provide the transaction ID's in question by replying to the recent email communication with those transactions ID's or a copy of the bank statement and we will be happy to work with Mr [redacted] on those concerns
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me? ?
Good Afternoon,To begin we'd like to offer our apologies for the trouble getting started with usAlthough we have not yet heard of any bugs in our system that would change the price like this during the checkout process, we will be keeping an eye out for any similar reports as we of course want our customers receiving the service they intended.? We are also very aware of the need for more staff answering the phones and have just moved two new training classes to our phones to help eliminate such long waitsAlthough we are beginning to see progress, these efforts will continue until waits are dropped much lower and sustained over time.As of about a week ago, we did follow up with [redacted] and went ahead and extended the billing cycle to the years she had intended to purchase with no difference in priceWe have received her confirmation that this resolved the concerns for her but we if we can be of any further assistance, we ask that [redacted] please reply back to the most recent ticket as this will remain assigned to our customer service management team.? Our apologies once more for the trouble getting started and thanks for the chance to look into the report on the checkout concerns
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? On June 16, eHost issued full refunds because in the three days that the account was open, eHost never established the domains and I closed the account -Case number: [redacted] ? ? ? ? ? -Transaction amount: [redacted] ? ***-Case number: [redacted] ? ? ? ? -Transaction amount: [redacted] ? ? ? ? ? ? I will not pay them for services I never received.? ? ? ? ? ? Regards, ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Sent: Monday, January 25, 11:AM Subject: Re: Complaint Id # [redacted] ? As I said before, the complaint was not resolvedI'm no longer doing paperwork for this.Karen [redacted] B [redacted] , L.C.S.W Regards, ?
Good Afternoon,We were sorry to hear about the trouble getting started with our services and would have certainly liked to investigate the trouble but regrettably the account had already been terminated at the time this complaint was filedWe apologize for any frustrations faced with the new service and at this time have made sure the EPP key has been provided to allow transfer of the domain.If we can be of any further assistance with this matter, please let us know and we'll be more than happy to help in any way we can.?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, ? They have now cancelled my second domain without authorization, I can not believe they did thisI truly believe they did this out of pure spite because they messed my other account up so badlyI refused to allow them to rob me and tried to find a resolution to my issue and instead they cancelled both of my accounts! Good riddance and be warned do not do business with this unreliable company, pay more and go where your website and the time spent building it is not wasted!
Revdex.com: This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/2/and assigned ID [redacted] Regards,
Hello,We were sorry to hear about the difficulties that Mr [redacted] has been experiencing with using [redacted] In reviewing the communication that we received from Mr [redacted] there was a request for assistance with how to edit text in [redacted] We were happy to provide assistance with how to edit text and provided the link to the support article as an additional reference to assist with editing and adding text to Mr [redacted] ' website: http://support.ehost.com/articles/hosting-guide/website-builder/website-builder-...⇄ At this time we have followed up with Mr [redacted] through e-mail communication and would ask that if Mr [redacted] has any additional concerns or questions in regards to using his [redacted] to please reply back and our management team will be happy to offer assistance
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Sent: Wednesday, July 13, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] ? OK, so I sent you a request to keep open, my situation with E-Host and my concerns.They agreed to the terms that I didThey have not refunded my payment as agreed uponNot even return service to my siteI am paying for a service I am not recieving and they seem to be above the law, and code of business conductThey sent me an email that did not represent our agreement and I again requested them return service, or a full refund for services not renderedI even sent a paypal link for return of fundsI have not got a return email, return of funds or return of serviceWhen I sent you a link of testimony ? from others, to show proof of service and conductI did not mean for it to be interpreted as a legal document, just to show intent.This is fraud and I would like some action to resolve this situationIf I came to your city and stole money from someone, I would be arrested and prosecuted for theftAre you telling me that in the State Of Texas, online fraud is legal?I supplied a [redacted] link for return of funds to E-Host, along with the agreed payment? amount set forth in the resolutionI have honered all my commitments to the contractBreach of contract by E-Host must be addressedI wish to retain my domain name I rightfully and legal, bought and paid for under the terms of the contract, meaning they can not sell it to me again at a profitIt was a cent domain namePlease assist me with resolving this issue, as it has been established that they will not respond, and that is documented from? dozens of peopleThis is not an isolated incident.View my service here: [redacted] This is what I pay for while someone else uses my bandwidth, which was quite a bit last time I checkedStrange for not ever getting a site up, HUH?Refund only [redacted] ***? ?
Good Morning,We regret that our system displayed incorrect information to Mr [redacted] , the domain that he requested wasn't available to us to include with his accountWe are fixing our website immediately to avoid this happening to any other consumersWe have been directly in touch with Mr [redacted] as well and have reached an agreement to resolve this issue by refunding him his entire purchase price, as well as covering a small expense for business cards which Mr [redacted] had ordered
Hello,We were sorry to hear about the concern that Mr [redacted] had when purchasing a new package with [redacted] [redacted] 's API does not provide for a month subscription. When the order was switched to [redacted] after Mr***'s credit card was not able to be successfully processed the billing cycle changed to month to adhere to [redacted] 's API requirements.At this time the full purchase of the hosting service has been refunded and the hosting package has been closed. We have not received any additional questions or concerns from Mr***. If any should arise we ask that Mr [redacted] please respond back to the recent e-mail communication and we will be happy to offer assistance
Good Afternoon,We were sorry to hear about the frustrating experience with us and have since had a chance to review the interactions in more detailAfter review, we understand that Ms [redacted] had trouble submitting a form and see that while we attempted to provide advice on how to successfully submit the form, we also offered to handle the submission on her behalf if we could be provided with the detailsUnfortunately those details were never provided and we did not hear back on the matter.Next, we understand there was a concern that Ms [redacted] was unclear on what was charged for servicesWhile we do not immediately send e-mail notifications, we do provide a billing system where all invoices can be reviewed and printed as neededIn regards to the cancellation request, we must clarify that Ms [redacted] actually opened different e-mail threads requesting cancellationEach time a new e-mail thread is opened, we reply once to the ticket asking for our customer to reply back to prevent e-mail spoofingWe understand this was frustrating for Ms [redacted] however it could have been avoided by submitting just a single request and this process is for the protection of our customers.Moving on to the refund request, at no point did we state we would not refund the payments but the ticket was not worked yet as we do handle our tickets in the order they are receivedAt this point we have now processed the request and have provided a full refund of amounts paidWe hope this fully resolves the concerns raised but if we can be of any further assistance, please let us know and we'll be glad to help
Greetings,Unfortunately it seems there may have been some confusion as these domain names were never paid for until recentlyWe provide domains free of charge with our hosting packages for the life of the hosting packageOnce a customer decides to cancel the hosting package, a charge will be incurred for the cost of the domain registrations.? This information is stated upfront on our home page :? *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain? ? ? ? At this time we have discussed the issue further with Mr.? [redacted] and now that payment has been received, the domains have been made active and available for transfer to a domain registrar of his choosing.We hope this helps to resolve the complaint but if we can be of any further assistance, please let us know and we'll be glad to discuss the matter further
Good Afternoon,Thanks for the chance to investigate these concerns.We are sorry to hear Mr [redacted] had such a troubling time getting started with our services and have taken time to go over the account in more detailFrom review of the situation we see that while we were working on providing clarification of the charges on the account, Mr [redacted] had a [redacted] subscription setup which was automatically sending funds towards the accountThis was certainly confusing the communication between our parties as these payments were not applying to the account since there was not an invoice for them to apply against as we had already canceled the servicesTo provide more detail, these subscriptions must be managed by the customer and cannot be created by our staff, however at this time we have refunded all payments made towards the account and have canceled all services. If any payments are not showing as refunded, we ask the Mr [redacted] please provide the [redacted] transaction IDs and we'll be glad to take another look for any payments that did not properly refund