Good Evening,We were very sorry to see this issue was so upsetting for [redacted] however we must point out that while signing up for accounts, our checkout page includes the following information above the checkout button : ====================================================Domain is free for the life of your planIntroductory prices apply to the first termMoney-back guarantee applies to hosting and domain privacy onlyAll plans and products automatically renew for the same term length at regular rates, which will be available in your control panelUnless you request a change or cancellation, the payment method provided today will be used for renewals.By clicking "Complete", you agree to our Terms of Use , Cancellation & Privacy policies.====================================================Additionally, this information is included with our terms of service which can be confirmed at the following URL : https://www.ehost.com/terms====================================================B...⇄ and Payment InformationAutorenewal.Unless otherwise provided, you agree that until and unless you notify eHost of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.====================================================We've since had a chance to attempt to follow up with [redacted] to go over these agreements but unfortunately have not heard back yetIf we can be of any further assistance with this matter we ask that he please responds back to the recent communication from our management and we will be more than happy to help in any way we can
Good Afternoon,We're sorry to hear there has been a frustrating time managing the billing side of this account and we've taken time to review the contacts in question for a better understanding of the concerns raisedWe've since attempted to reach Ms [redacted] over the phone to go over this situation but unfortunately reached voicemail so we've also followed up via e-mail to go over the matter.To begin, in regards to the claim that there was any advertising involved, this is not the caseOur checkout page will provide a break down of how much our packages are per-month, however in order to receive the largest discounts available, customers must pay for longer billing cycles up-frontBefore finalizing a purchase, our customers are shown the full price of the package as well as what the package would break down to monthlyThere is no information on our checkout page that indicates customers will be charged monthly unless a month billing cycle is selectedAlso, the full price is displayed in the shopping cart for review before the order is completed.Once Ms [redacted] noticed that she was charged the full cost of the billing cycle upfront, she then contacted our supportAt that time there was a request to move from a yearly billing cycle to a monthly billing cycleOur webpage indicates that we provide a discount for the first billing cycle on an account, so this means that if a month billing cycle is selected, the discounted rate is only available for the first monthAs such, we refunded the original payment except for month of service at the discounted rateOnce the service renewed the next month, the full cost of the package was chargedThis disclaimer can be found at http://ehost.com and a similar disclaimer is also available on the checkout page before the order is completed : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.? At this time we have processed the cancellation of the account as requested and previously followed up with Ms [redacted] to ask whether or not she intended to keep her domainAlthough we have not heard back, and the account is outside of our day money back guarantee, at this time we have provided a full refund of all payments madeIf Ms [redacted] intended to keep the domain, we ask that she please follow up with our e-mail contacts with our management for any assistance needed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The dates this company is providing are inaccurate My cancellation was submitted on 3/11/at 5am I was charged later that day 3/11/ Once again this company is a scam and tried to get away with billing me one more time before cancellation I do not accept their resolution. Regards,
Good Morning,Unfortunately Mr [redacted] has rejected our response stating he believes the indexing was created after the fact in order to resolve the Revdex.com complaint but has been unable to provide any evidence into this theoryWe reject his attempts to state the service was not provided until after the fact and will require evidence of such claims if further investigation is to be done
Hello,We were sorry to hear about Mr [redacted] 's concern with one of the services associated with his hosting package At this time the addon service in question has been cancelled and refunded and we have not received any additional questions or concerns from Mr [redacted] . If any should arise we ask that Mr [redacted] please respond back to the recent e-mail communication and we will be happy to offer assistance
Good Evening,We were very sorry to see this issue was so upsetting for [redacted] however we must point out that while signing up for accounts, our checkout page includes the following information above the checkout button : ====================================================Domain is free for the life of your planIntroductory prices apply to the first termMoney-back guarantee applies to hosting and domain privacy onlyAll plans and products automatically renew for the same term length at regular rates, which will be available in your control panelUnless you request a change or cancellation, the payment method provided today will be used for renewals.By clicking "Complete", you agree to our Terms of Use , Cancellation & Privacy policies.====================================================Additionally, this information is included with our terms of service which can be confirmed at the following URL : https://www.ehost.com/terms====================================================B...⇄ and Payment InformationAutorenewal.Unless otherwise provided, you agree that until and unless you notify eHost of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.====================================================We've since had a chance to attempt to follow up with [redacted] to go over these agreements but unfortunately have not heard back yetIf we can be of any further assistance with this matter we ask that he please responds back to the recent communication from our management and we will be more than happy to help in any way we can
Good Afternoon,We're sorry to hear there has been a frustrating time managing the billing side of this account and we've taken time to review the contacts in question for a better understanding of the concerns raisedWe've since attempted to reach Ms [redacted] over the phone to go over this situation but unfortunately reached voicemail so we've also followed up via e-mail to go over the matter.To begin, in regards to the claim that there was any advertising involved, this is not the caseOur checkout page will provide a break down of how much our packages are per-month, however in order to receive the largest discounts available, customers must pay for longer billing cycles up-frontBefore finalizing a purchase, our customers are shown the full price of the package as well as what the package would break down to monthlyThere is no information on our checkout page that indicates customers will be charged monthly unless a month billing cycle is selectedAlso, the full price is displayed in the shopping cart for review before the order is completed.Once Ms [redacted] noticed that she was charged the full cost of the billing cycle upfront, she then contacted our supportAt that time there was a request to move from a yearly billing cycle to a monthly billing cycleOur webpage indicates that we provide a discount for the first billing cycle on an account, so this means that if a month billing cycle is selected, the discounted rate is only available for the first monthAs such, we refunded the original payment except for month of service at the discounted rateOnce the service renewed the next month, the full cost of the package was chargedThis disclaimer can be found at http://ehost.com and a similar disclaimer is also available on the checkout page before the order is completed : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.? At this time we have processed the cancellation of the account as requested and previously followed up with Ms [redacted] to ask whether or not she intended to keep her domainAlthough we have not heard back, and the account is outside of our day money back guarantee, at this time we have provided a full refund of all payments madeIf Ms [redacted] intended to keep the domain, we ask that she please follow up with our e-mail contacts with our management for any assistance needed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The dates this company is providing are inaccurate My cancellation was submitted on 3/11/at 5am I was charged later that day 3/11/ Once again this company is a scam and tried to get away with billing me one more time before cancellation I do not accept their resolution. Regards,
Good Morning,Unfortunately Mr [redacted] has rejected our response stating he believes the indexing was created after the fact in order to resolve the Revdex.com complaint but has been unable to provide any evidence into this theoryWe reject his attempts to state the service was not provided until after the fact and will require evidence of such claims if further investigation is to be done
Hello,We were sorry to hear about Mr [redacted] 's concern with one of the services associated with his hosting package At this time the addon service in question has been cancelled and refunded and we have not received any additional questions or concerns from Mr [redacted] . If any should arise we ask that Mr [redacted] please respond back to the recent e-mail communication and we will be happy to offer assistance