We are reviewing the claim detail now and will respond directly to the patient as soon as we hear back from our billing agentsThank you, [redacted] ***DJO Global
There was most definitely an error on this claim and it was inadvertently sent to our collections team but it was also pulled back after they realized we had the wrong addressI will communicate directly with the patient to help resolve this claim
To whom it may concern, I received an email from DJO stating that a mistake was made and that they blamed the doctor's office (This Visit Urgent Care) for the error When I contacted This Visit Urgent Care, they said DJO handles it's own billing directly and that it was their fault Either way, DJO didn't put forth any effort to try to contact me or question me about the bill They also never filed the bill with my insurance company, which is the absolute first thing they should I have done My insurance still has not been billed In the email I received from them yesterday, they're still saying I owe them the $67+ I am not paying anything until my insurance is billed correctly I also want a written and signed letter from the company showing they assure me that there has been/will not be any negative credit reporting against me And judging by the Revdex.com rating and number of complaints against this company, it looks like I'm not the first to have issues with the way they do business [redacted]
Thanks for reaching out to us on this matter We believe that our price for this product is fair and appropriate However, as a measure of goodwill, we will offer the patient a 40% discount We will be reaching to the patient shortly to advise her of our determination, Regards, DJO Global
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I think at this point I am resolved to pay DJO their proposed 40% reduced bill Please ask them to make the adjustment and I will make a telephone payment once the adjustment is reflected on their website Regards, [redacted] ***
I have escalated this claim and will have a reply by Monday.Ms [redacted] , I will email you directly as soon as I hear back from the accounting teamOur deepest apologies for this unacceptable error! [redacted] DJO Global HeadquartersVista, CA
Dear Revdex.com, Attached please find our determination to [redacted] concerns regarding her DJO Global accountComplaints are never a simple issue as there are usually many factors that need to be consideredWe make our best effort to understand the patient's perspective, as well as the perspective of others who may have been involved Our goal is to resolve patient complaints promptly and in an unbiased manner Sincerely, DJO Patient Advocate TeamDear [redacted] ***,This letter confirms receipt of your correspondenceWe have carefully reviewedyour account and the issues you have raisedWe regret any inconvenience you mayhave experienced and your account balance for your [redacted] Knee Braces willbe credited with a full refund and your remaining balance will be $Please allow atleast days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
We have been in contact with the consumer and believe we have satisfied his complaint and closed the issueIf there are any further details, please let us knowKind Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the requested copy that they say they have sentI have called them times thus far requesting this and have confirmed my address with them each timeEach time they say, "oh sorry! We see you requested it, but it didn't end up getting sent." So, I have still not received it Regards, [redacted]
Dear [redacted] In our orginal response letter, attached, we informed you that your account will be credited in full and adjusted to $ A copy of this letter has also been mailed to your home address.We hope this has brought the clarification needed for a better understanding of this matterThe determination stated in this letter is our final decision.Sincerely,DJO Global Patient Advocate TeamAugust 5, [redacted] ***RE: Patient Account Number [redacted] Dear [redacted] ,This letter confirms receipt of your correspondence with the Better BusinessBureau in San Diego CountyWe have carefully reviewed your account and theissues you have raisedWe regret any inconvenience you may have experienced andyour account balance for your crutch will be credited in full and your remainingbalance will be $Please allow at least days for this adjustment to be reflected onyour DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On their Website, DJO Global has listed the exact item I received for $Yet they billed my insurance company $Why is DJO Global allowed to inflate its prices for consumers who have insurance?This type of business practice is why the cost of insurance in America has skyrocketedI would be more than happy to pay the price DJO Global has listed on its WebsiteIn addition, I have forwarded my concerns to my State Attorney General.Regards, [redacted] ***
Dear Revdex.com, Attached please find our determination to [redacted] 's concerns regarding her DJO Global accountComplaints are never a simple issue as there are usually many factors that need to be consideredWe make our best effort to understand the patient's perspective, as well as the perspective of others who may have been involved Our goal is to resolve patient complaints promptly and in an unbiased manner Sincerely, DJO Patient Advocate TeamDear [redacted] ,This letter confirms receipt of your correspondence submitted to the BetterBusiness BureauWe have carefully reviewed your account and the issues you haveraisedWe regret any inconvenience you may have experienced and your accountbalance for your Wrist Support will be credited in full and your remaining balancewill be $Your account will be retracted from collectionsPlease allow at least 7days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Dear [redacted] ,This letter confirms receipt of your correspondence with the Revdex.comWe have carefully reviewed your account and the issues you have raisedWe regret any inconvenience you may have experienced.DJO bills separately from your physician/clinical office with the insurance information provided to usThe initial insurance denied the claim due to no active coverageOnce we obtained your active insurance carrier information, we submitted claim, which was also not covered, indicating we needed to submit a claim to ScrippsFollowing those directions, we filed another claimOn December 9th, during a claim status, we were told no claim was on file and given another address to submit claims to which we submitted another claimJust recently, the claim denied as not being filed in a timely mannerYour account balance for your DJO – ProCare 3-Panel Knee Splint Lofton Duer, Universal will be credited in full and your remaining balance will be $Please allow at least days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with our companyWe value your input and use all such feedback in our continuous improvement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
This account is resolved We were missing the [redacted] ID# for the patientWe spoke with her on 4/23/where she provided the ID#I advised I would update and bill to [redacted] and also closed collections and requested this be deleted from her credit historyShe was pleased and understands she may receive a bill once insurance processes the claim juts depending on her benefits
We are investing this now and will respond directly to the patient as soon as we have our end completed
We are reviewing the claim detail now and will respond directly to the patient as soon as we hear back from our billing agentsThank you, [redacted] ***DJO Global
We're really sorry for the bed experience you've had with DJOI will dig in to your claim ASAP and respond directly[redacted] DJO
We are actively working this claim and have the refund in processI am personally following up on it[redacted] ***, DJO Global, Vista, CA
There was most definitely an error on this claim and it was inadvertently sent to our collections team but it was also pulled back after they realized we had the wrong addressI will communicate directly with the patient to help resolve this claim
We are looking in to the claim and I will respond directly with the patient as I need a bit more information[redacted] ***DJO Global
To whom it may concern, I received an email from DJO stating that a mistake was made and that they blamed the doctor's office (This Visit Urgent Care) for the error When I contacted This Visit Urgent Care, they said DJO handles it's own billing directly and that it was their fault Either way, DJO didn't put forth any effort to try to contact me or question me about the bill They also never filed the bill with my insurance company, which is the absolute first thing they should I have done My insurance still has not been billed In the email I received from them yesterday, they're still saying I owe them the $67+ I am not paying anything until my insurance is billed correctly I also want a written and signed letter from the company showing they assure me that there has been/will not be any negative credit reporting against me And judging by the Revdex.com rating and number of complaints against this company, it looks like I'm not the first to have issues with the way they do business [redacted]
That is quiet a run of events and honestly, a big miss on our partI will call Mrs [redacted] to follow up[redacted] ***
Thanks for reaching out to us on this matter We believe that our price for this product is fair and appropriate However, as a measure of goodwill, we will offer the patient a 40% discount We will be reaching to the patient shortly to advise her of our determination, Regards, DJO Global
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I think at this point I am resolved to pay DJO their proposed 40% reduced bill Please ask them to make the adjustment and I will make a telephone payment once the adjustment is reflected on their website Regards, [redacted] ***
I have escalated this claim and will have a reply by Monday.Ms [redacted] , I will email you directly as soon as I hear back from the accounting teamOur deepest apologies for this unacceptable error! [redacted] DJO Global HeadquartersVista, CA
Dear Revdex.com, Attached please find our determination to [redacted] concerns regarding her DJO Global accountComplaints are never a simple issue as there are usually many factors that need to be consideredWe make our best effort to understand the patient's perspective, as well as the perspective of others who may have been involved Our goal is to resolve patient complaints promptly and in an unbiased manner Sincerely, DJO Patient Advocate TeamDear [redacted] ***,This letter confirms receipt of your correspondenceWe have carefully reviewedyour account and the issues you have raisedWe regret any inconvenience you mayhave experienced and your account balance for your [redacted] Knee Braces willbe credited with a full refund and your remaining balance will be $Please allow atleast days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
This matter has been resolved directly with the patient
We have been in contact with the consumer and believe we have satisfied his complaint and closed the issueIf there are any further details, please let us knowKind Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the requested copy that they say they have sentI have called them times thus far requesting this and have confirmed my address with them each timeEach time they say, "oh sorry! We see you requested it, but it didn't end up getting sent." So, I have still not received it Regards, [redacted]
Dear [redacted] In our orginal response letter, attached, we informed you that your account will be credited in full and adjusted to $ A copy of this letter has also been mailed to your home address.We hope this has brought the clarification needed for a better understanding of this matterThe determination stated in this letter is our final decision.Sincerely,DJO Global Patient Advocate TeamAugust 5, [redacted] ***RE: Patient Account Number [redacted] Dear [redacted] ,This letter confirms receipt of your correspondence with the Better BusinessBureau in San Diego CountyWe have carefully reviewed your account and theissues you have raisedWe regret any inconvenience you may have experienced andyour account balance for your crutch will be credited in full and your remainingbalance will be $Please allow at least days for this adjustment to be reflected onyour DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On their Website, DJO Global has listed the exact item I received for $Yet they billed my insurance company $Why is DJO Global allowed to inflate its prices for consumers who have insurance?This type of business practice is why the cost of insurance in America has skyrocketedI would be more than happy to pay the price DJO Global has listed on its WebsiteIn addition, I have forwarded my concerns to my State Attorney General.Regards, [redacted] ***
Dear Revdex.com, Attached please find our determination to [redacted] 's concerns regarding her DJO Global accountComplaints are never a simple issue as there are usually many factors that need to be consideredWe make our best effort to understand the patient's perspective, as well as the perspective of others who may have been involved Our goal is to resolve patient complaints promptly and in an unbiased manner Sincerely, DJO Patient Advocate TeamDear [redacted] ,This letter confirms receipt of your correspondence submitted to the BetterBusiness BureauWe have carefully reviewed your account and the issues you haveraisedWe regret any inconvenience you may have experienced and your accountbalance for your Wrist Support will be credited in full and your remaining balancewill be $Your account will be retracted from collectionsPlease allow at least 7days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Dear [redacted] ,This letter confirms receipt of your correspondence with the Revdex.comWe have carefully reviewed your account and the issues you have raisedWe regret any inconvenience you may have experienced.DJO bills separately from your physician/clinical office with the insurance information provided to usThe initial insurance denied the claim due to no active coverageOnce we obtained your active insurance carrier information, we submitted claim, which was also not covered, indicating we needed to submit a claim to ScrippsFollowing those directions, we filed another claimOn December 9th, during a claim status, we were told no claim was on file and given another address to submit claims to which we submitted another claimJust recently, the claim denied as not being filed in a timely mannerYour account balance for your DJO – ProCare 3-Panel Knee Splint Lofton Duer, Universal will be credited in full and your remaining balance will be $Please allow at least days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with our companyWe value your input and use all such feedback in our continuous improvement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
This account is resolved We were missing the [redacted] ID# for the patientWe spoke with her on 4/23/where she provided the ID#I advised I would update and bill to [redacted] and also closed collections and requested this be deleted from her credit historyShe was pleased and understands she may receive a bill once insurance processes the claim juts depending on her benefits