Endeavor Wall Homes

We are in receipt of the complaint.  We had sent the $1,000 refund to the address in our files.  We have read the new address with new P.O. Box. We have put a stop payment on the original check and will mail a new check to the new P.O. box.  Thank you for letting us know.

In response to complaint ID [redacted]:  On Thursday March 2, 2017 our DFW Division Manager visited in person with [redacted] to view the warrantable items.  He is expediting a plan with our warranty department to ensure these items are addressed as quickly as possible.   Thank you, [redacted]

Dear Revdex.com,As a standard procedure: if we (the builder) sign the sales contract to build a home and purchase the lot chosen by the customer, we have committed to building the home at the price agreed upon. If for some reason, a buyer needs to cancel the contract after the process has...

started, we will review the circumstances as to what has caused this change, as well as where we are in the process. If we have not purchased the lot, we will refund their earnest money. However, if we have purchased the lot and submitted for permits, then the determination is based on the buyers need to cancel the contract. For things such as a death in the family or a job transfer: we will refund the money. If they have just changed their mind then we typically do not refund the money since we have already made a large commitment based on the executed contract and earnest money received.  A lot of work goes into submitting permit information to the city for permits and clearing the lot from the bank.  The builder takes on the lot price immediately once the lot is deeded to us.  For that reason, we do need to make difficult decisions when making the determination on earnest money refunds.  The earnest money is intended to secure the commitment from the buyer for the large purchase the builder makes on the lot and the amount of work that is performed to initiate permits, and provide all documents to the banks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Fort Worth Revdex.com, Regarding complaint ID [redacted]:  Our DFW Division manager has an appointment set for Tuesday 3/7/17 at 3:00pm at Ms. Watson’s home to personally review the warrantable items.  Endeavor Wall Homes strives for exceptional customer satisfaction.  We are committed to completing all warrantable items on our homes, as they are submitted to our warranty department.  Thank you, Endeavor Wall Homes

Regarding complaint ID [redacted]:  Our regional manager sent a letter of correspondence today (3/3/17) to [redacted], aimed to fulfill her request.  Endeavor Wall Homes strives for excellence in customer satisfaction and service.     Sincerely, Endeavor Wall Homes

Dear Revdex.com, We are in receipt of the complaint ID [redacted].  Please see the response from our regional manager below: There was no evidence that the person’s fence was damaged when we put our fence up, however, we have noticed that there was a single fence post that is broken. This could have...

been caused by any number of causes from the wind to kids. As a good faith gesture we are going to replace the broken fence post. Our goal is to have this done prior to June 1st but are limited to a schedule due to the underground utilities being located prior to any work being done. As soon as they are located we will replace the broken fence post within 72 hours.   Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me. Thank you very much to all involved and thanks to [redacted] for agreeing to refund the remaining balance.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I do not feel we should close this case until ALL repairs are done up to standard. We've already had the painters there 5 time- the plumbers have been there 4 times - the floor guys 4 times- carpet man 5 times- electrician 3 times- concrete people 5 times- cabinet people 3 times - bathtub people 2 times and things are still NOT fixed right! So if and when these subcontractors fix all of the repairs I will sign off but I refuse to do so until then.
Regards,
[redacted]