Endurance Warranty Services

I have a 2012 *** 6.2,my comes factory equip with power running boards both sides it came factory build that way no after market. I took my truck in for service and the running board on drivers side was malfunctioning .the repair shop called to get authorization to repair. I am suppose to have a top of the line coverage. They refuse to repair the running board. It is suppose to cover all mechanical issue factory. We Endurance and I went back and forth.They came the running was not listed. That my truck was not just a *** and the *** model came factory build this way. So It is not listed under item not covered or items covered so they taken my monthly premium payments but not living up to my coverage I think.

I purchased a vehicle service contract with Endurance back in October. the contract was suppose to cover my transmission. I was told to have my mechanic put in the claim when she did ,she was told I had to call Endurance. I call called and talked to Jeffrey *** and Valdemar *** both men assured me that after I corrected the mileage misunderstanding my claimed will be accepted. I was told that my mechanic just has to file the claim, for two months I was given the run around. I am requesting a full refund, for no services rendered.
Thank you.
Thurston R ***, Sr

The gentleman I spoke with was awesome. He was professional, polite and curteous. Wish I had employees at my place of work like him.

Mrs. was an awesome representative. She was very helpful...I was thinking about changing to a different warranty company. But, after talking with Mrs....it all started to make sense. On top of that she was very pleasant and professional.

The refuse to take me off their mailing list after repeatedly asking.

I keep getting unsolicited come-ons to buy an "extended warranty" on a vehicle I own... Two actually that are in my name. First off, I have never had a warranty on said vehicles so an "extended warranty" is not a thing for me. I have never sought out a warranty of that nature from this company and am sick and tired of getting this crap in the mail. My mother, in the same household, gets the same "offer" from this company as well. I just want to be taken off their contact list!

I have recieved mail from this company requesting that I contact them to have my vehicle service contract activated. I dont own a car and I've never contacted this company.

This company sends notices every week to my son, Andrew ***, myself, and in my maiden name, Michelle ***. Each notice says Immediate Response Required. We do not want anymore notices from this company.

My representative, Alvin did a great job for me today. Instead of canceling my policy due to financial reasons, Alvin made things to where I can keep my policy in force and carry on. I am extremely happy with Alvin and today's service via cell phone.
I will recommend Endurance to anyone I get a chance to.

I purchased a warranty contract along with a vehicle at a local dealer on Sept,29,2018. Recently I needed to use the warranty and they refuse to honor it. I purchased their top of the line warranty that states they cover almost everything and it was easier to state what they don't cover. The item needing replacement was never excluded. The repair facility look at the contract and well as the selling dealer and they both agree this part should be covered. This contract appears to be fraudalent. They never intended to ever cover any issues. This part is not a part that requires routine maintenance per the manufacturer. So all that being said they should of paid for replacing the part per the contract.

This company is a total unprofessional joke! They solicited me for months with letters stating terms such as this communication requires your immediate attention, you must call before such and such date to be approved, it has come to our attention that you have not yet filed for your warranty, etc etc. So I decided to call and give these is a run for their money and continue s ridiculous conversation in order to waste their time as they have mine. This company is completely unorganized. When I called to play their game they asked me for a number on the document I recd in which I gave them the correct number and they pulled some other poor soul's file and continued talking to me as if I was this other person, not to mention they solicited me on a 2019 vehicle I just purchased with less than 5000 miles and proceeded to tell me coverage starts immediately as if I would choose their coverage over my own manufacturer's FACTORY warranty with 32k miles remaining. This rep was so turned inside out that all he could continue to ask is what credit card I'd like to use to pay their $4000 extended warranty when I could very easily go to my manufacturer and request an extended warranty offered through my manufacturer for have the price. Beware all... this place is clearly identified as as scam based business just simply read their reviews outside of the uneducated reviewers that have yet to file a claim. Their customer service seems to be outstanding until you read reviews where an individual has clearly exercised their contract and services and was denied. BE SMART FOLKS...

I signed up for an extended warranty . I wanted to cancel the service because it was not conducive for me because of the pushy salesman mentality . I asked to cancel this service twice they told me it would have to be written in a letter on Jan 15th as well as Feb 8th. But all of a sudden they were able to cancel the policy over the phone on Feb 11th. I asked why was my money taken automatically when I didn't sign up for automatic payment they stated that they have the right to take your money if it is passed due but according to section "Payment Plan Agreement Page 3"
IF YOU
FAIL TO MAKE ANY PAYMENT WHEN DUE, YOUR CONTRACT WILL BE CANCELLED.

How is it possible my contract didn't end after the payment was due?

I've had the service for nine months so far and had to use it. They worked directly with the dealer and it was taken care of. I even had to bring it back to the dealership because they couldn't replicate the problem at the time and had no additional deductible issues because I reported the issue previously. Billing accommodations also helps too.
So far so good.

Lorel was a true professional. She took the time to explain the level of coverage I requested. I just hope that if and when I need a repair, they handle it with the same professionalism.

DO NOT Buy Extended warranty from this company! They are rated number one for customers service but last for paying for your repairs! All their 4-5 stars are for taking your money, but once you need them they will deny your claim! Don't believe me look them up:***
I bought a 2015 *** in Aug. 2019, so I *** to see what's the best warranty out there, "Endurance" came up as the number one. I didn't know it at the time, but when my transmission broke 10K later in Jan. 2019, I called them up and they told me I have to agree to have the shop take my transmission apart which I agree, thinking I didn't do anything wrong. That same day I went home from work and *** them, I found out from other on the internet that they never agree to pay out. They're running a scam about wear and tear, that would cover anything on your car as wear and tear! I called my service guy at the *** dealer and he told me that the transmission is already taken apart and he see no reason for Endurance to deny my claim! I waited an hour later and The Dealer Manager called me back and told me Endurance had denied my claim because the clutch on my transmission wore out and that's not cover under warranty. I talked to my Service Manager at ***, he told me that's the game they plays not to cover you, he said 9 out of 10 other warranty companies will cover it. Service Manager told me it was the transmission solenoid that went bad causing the clutch to wore out but that's how they get you, cuz you can't proof it, so it wear and tear not the solenoid going bad. I called Endurance have them explain to me why they denied to pay for my transmission, they told me that I should have read my contract, it says wear and tear are not cover, They told me my transmission was a precondition problem that was going to fail sooner or later, I told him thats' why I bought the extended warranty, cuz how do I know what's about to break inside my transmission or my engine. He just told me I should of read my contract , it says wear and tear are not cover, that everything on your car my friends! told him I wanna cancel my warranty, he asked me why? I told him why not, you guys don't pay for anything! He offer to give me a discount, are you kidding me? BE WARE, *** them up and check how they deny payout not customers services ! I have to put out 5K out of pocket ...I hope this help somebody from getting ripe off . I didn't do my research, I hope you will!

I spoke to John *** today about a few concerns of mine about this product. I own another extended warranty for my motor coach. It’s kind of like he says Service Advisor always has to do there jobs to. Sometimes they don’t do it correctly and that possibly could delay getting your claim processed. I know for a fact I was trying to get a back up camera and my radio was smoking after I plug in my USB cable to charge the phone. I put it in the shop they changed out my camera twice. 3 months later I said I need to get the coach to take it somewhere else after talking to the warranty advisor he tells me they never filed a claim. I went back and ask him he says I was going to file after we fixed it. He gave it back to me with a new camera great picture but has a noise through the speakers. I ask him what I owe you he said nothing we didn’t fit it. So although they didn’t go through my Warranty Company it worked out. I turn the radio down got a great camera. Johnny was exceptional telling me stories about people can write anything they want to make you look bad. He feels that the majority of claims get fixed. Everything needs process correctly. He went way above the call of duty. You know I told him I hope I never have to put a claim in. I hope I paid the price and nothing happens to my Jeep. Johnny you were a pleasure to work with the other day and I feel you were and are a asset to your company. Thanks again Johnny for your advice.

Tanner was amazing. He helped me a lot with my warranty. He took extra time to make sure that he processed everything correctly. He made sure that my refund went through and I would definitely recommend people to get their insurance (when they have the money.) Tanner made this experience wonderful for customer service.

Answered all my question. Very polite and professional, and done in a timely manner.

I PURCHASED A WARRANTY PLAN FOR MY 2007 *** FROM THIS COMPANY THEY TOLD ME AT THE TIME OF PURCHASE I HAD THE BEST PLAN THEY OFFER FOR MY CAR THEN LAST WEEK MY CAR STARTED OVER HEATNG AND I TOOK IT TO MY MECHANIC IMMEDIATELY AFTER CHECKING IT OUT HE TOLD ME THAT THE WATER PUMP WAS LEAKING AND I NEEDED TO CHANGE THE PUMP ALONG WITH THE TIMING CHAIN AND THE TIMING CHAIN GUIDE THAT DRIVES THE PUMP. WHEN I HAD MY MECHANIC SPEAK TO THE REP FROM ENDURANCE HE TOLD THEM THAT THE PUMP WAS LEAKING BADLY AND INFORMED THEM OF THE REPAIRS THAT WERE NEEDED. THEN I GOT A CALL BACK TELLING ME THAT ENDURANCE WAS NOT PAYING A PENNY ON THE CLAIM BECAUSE THEY SAID THE MECHANIC SAID THE PUMP WAS LEAKING AND NOT SEIZED UP. WHEN I INFORMED MY MECHANIC THE NEXT DAY HE SAID THAT WHEN THE WATER PUMP SEIZES UP IT NATURALLY LEAKS BECAUSE THE WATER PRESSURE BUILDS UP IN THE SEALED PART AND THE FIRST THING TO GIVE WAY FROM THE PRESSURE IS THE RUBBER SEALS OR GASKETS. HE THOUGHT THAT A WARRANTY REP HAD SOME KNOWLEDGE OF CARS THAT WAS HANDLING A CLAIM. ANY PERSON WITH COMMON SENSE WOULD UNDERSTAND THAT. I HAD TO PAY ALMOST 1200 DOLLARS OUTTA POCKET TO MY MECHANIC WITHOUT GETTING A PENNY BACK FROM THIS COMPANY. I TRIED CALLING THEM THREE TIMES IN THE LAST TWO DAYS ONLY TO HAVE A GUY BY THE NAME OF JOHNATHAN TELL ME THAT HIS BOSS LISTENED TO THE CALL FROM MY MECHANIC AND BECAUSE MY MECHANIC USED THE TERM LEAK INSTEAD OF SEIZE THEY ARE NOT PAYING. THATS JUST INSANE. LIKE MY MECHANIC SAID WHEN THE PUMP SEIZES UP IT LEAKS. PLAIN AND SIMPLE. PLEASE HELP ME RECOUP SOME OF MY MONEY. THE COMPANY NUMBER I CALLED IS 1 877 954 3060 EXT 4361 JOHNATHANS EXT . THE COMPANY IS TRYING TO SCAM ME OUTTA MY MONEY BY USING TRICK TATICS AS TO WORD USAGE FROM MY MECHANIC. JOHNATHAN TOLD ME TYPICALLY WHEN A WATER PUMP LEAKS ITS BECAUSE OF A FAILED SEAL OR GASKET. THAT MIGHT BE TRUE BUT IT FAILS BECAUSE OF A WATER PRESSURE BUILD UP FROM A SEIZED PUMP .

The customer service with this company is impeccable. I highly recommend it from start to finish.