Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I purchased a warranty from endurance spending almost $3000. Now that a hose has busted on my vehicle they are not willing to cover the cost of repair. The dealership states it should be covered and they won't even speak with the dealership to resolve the issue and cover the repair. I'm on a fixed income and I paid for this warranty because I had faith in the company that if something went wrong with my vehicle they would cover it. Now they are turning there back on me and not willing to honor the contract. If they are not willing to cover repair I want a refund.
The consumer has an exclusionary coverage. This means that any mechanical or electrical item that is not specifically listed in the exclusions is eligible for coverage. The consumer's repair facility reported failures to the spark plugs, purge valve and canister, radiator, and radiator hose. The spark plugs, purge valve, and hose are excluded and are therefore ineligible. Upon an independent third-party inspection, it was noted that the radiator had an inch-and-a-half hole, causing failure. As physical damage is not an eligible cause of failure, this repair was declined.
Upon receipt of this complaint, Endurance's Customer Resolutions Manager reached out to the consumer. Endurance is currently working with the consumer to determine a mutually beneficial resolution.
Mr. Michael *. was extremely helpful and answered all my concerns and questions. He was not pushy or forceful - he answered my questions in a calm and thoughtful manner.
I hope I actually never need the warranty, but I feel better that I have it.
I had a problem with a mistaken double application for services. The customer rep was most helpful. He verified the mistake in a short time. The second application was cancelled and I am most satisfied with the service I received.
I think it was great
I had a question about my claim and Tanner helped me understand it. He was very friendly and went out of his way to get answers from the department that handles payments. He also corrected my name on my contract that I hadn't noticed before. I had Endurance years ago and was always satisfied with their service. That's why I am a returning customer.
I've received this letter several times in the past and threw it out. I never owned a car, yet receive this "Current vehicle expiring" notice to contact this company for "immediate response requested" regarding my vehicle data.
Plus my name is misspelled . they have me as Jadwiga *** instead of
Endurance is sorry for any confusion that its mail piece caused to the consumer and as a result of this complaint, Endurance has placed the consumer on our internal "Do Not Mail" database to ensure that she does not receive any further mailed advertisements from Endurance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Jadwiga
Receiving WEEKLY notices from EWS for warranty coverage on a brand new vehicle. Each notice says "Final Notice".
Endurance is sorry for the frustration caused by its mail piece and as a result of the consumer's complaint, we have placed them on our internal "Do Not Mail" database to ensure that the consumer does not receive any future mailed advertisements from Endurance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Audrey
Steven was very helpful and pleasant to deal with over the phone, especially since we were cancelling a new warranty repair contract. He confirmed the cancellation by email which we appreciate very much. I wish that all contract managers that I have to deal with over various transactions were as helpful as he was. If I need a warranty repair contract in the future I will most certainly consider ENDURANCE.
I bought my car used 5 years ago and there wasn't a warranty then, so how could there possibly be one in my name now?
Wonderful company and service. Even after I dreadfully told them I was already locked in another warranty, they were still very helpful and I would recommend them to anyone. When I purchase my next vehicle, I will definitely be looking for their services.
Endurance has an excellent relationship with our service provider. Coming off the *** standard warranty and moving to Endurance has been seemless.
This is our second experience with a warranty provider and it has been very positive.
Got yet another letter from them claiming my *** was out of warranty and that I had a couple weeks to contact them. Never had a *** and I haven't lived in Illinois since my early 20's.
I think the advertisement I received for this company borders on a fraudulent scam. The letter is presented so that it appears to be sent by a car dealership advising that the vehicle warranty is about to expire and encourages the recipient to replace the coverage or be at risk of financial liability for repairs. They sent the letter multiple time stating 'alert notice' in the heading making it appear to be a critical notice rather that just an advertisement.
I had to give one star because the review cannot be submitted unless one is checked. I actually give them 0 stars.
Customer service is top notch, every person I’ve had to speak with has always been very professional, nice and talk to you like a friend.
April took my call to change my payment method and within minutes she took care of everything. Thank you April for being very professional. It was a pleasure doing business to with you.
Ive purchased an warranty for my *** back in august 2018 after my dealership warranty expired. As of November 2018 my car started to exhaust white smoke so of course I had it towed to a mechanic. Not aware of the issue, I had the mechanic contact the warranty company, the reason I pay $200.00 a month along my car note and card insurance. Nevertheless, few days passed and I haven't heard anything from the warranty company, I followed up with them. Upon speaking to a representative they told me the claim is denied because of mileage discrepancies. First mistake, I HAD TO CALL THEM. Next, I asked the rep if there was a mileage discrepancy, why haven't the policy been canceled? So after going back and forth, the asked me to submit an oil change receipt from 30 days after the policy was purchased. Cool, I emailed the document the same day. Few days later, I didn't hear anything so I CALLED AGAIN. Upon speaking to another rep ( after being on hold for 45 mins) he told me the document was being reviewed. I asked the rep is there anything I can do to assist being that I will be charged for storage at the mechanic. He insist I submit a bill of sale. Complying as usual, I contact. the lender (*** bank) to send me a bill of sale. When I received the bill of sale I went and forward this bank document to Endurance. Few days passed again, no contact from Endurance, I called them and now they are saying they need more documents. It is now 12/20/18 my car has been at the mechanic for over a month, my policy states I only have to submit a document from 30 days after my policy was purchased. The lack of professionalism and customer service is disgusting. I asked to speak to managers, I never speak with one. I email them and ask for someone to call me, no one calls. The constant back and forth with all of the sudden documentation requirements is ridiculous.
On 8/11/18, the consumer submitted a request on Endurance’s online portal for a quote for their 212 *** 528 Xi. An Endurance representative reached out to the consumer, and the consumer purchased the Select Premier vehicle service contract. The consumer stated that their mileage was 109,999.
As part of the purchase process, each consumer speaks to a representative from Endurance’s Verifications department. The verification representative confirms all vital information, including the vehicle details, personal details, mileage, contract terms, coverage level, and payment terms. Upon receipt of this complaint, Endurance’s Customer Resolutions Manager reviewed the recording of this verification. The consumer confirmed that 109,999 was their exact mileage on 8/11/18.
On 12/5/18, a representative from the consumer’s repair facility contacted Endurance’s claims department to file a claim for auto repairs. As part of the claims process, Endurance acquired a *** history report for the vehicle. The history report (attached) showed that the vehicle had 113,204 miles as of the 3/28/18 reporting. As this was in conflict with the consumer’s reported mileage of 109,999, the claim was subsequently declined for mileage misrepresentation.
Subsequent to the declined claim, the consumer sent in a document stated to be a reprint of the bill of sale from 3/16/18. The reprinted document lists a mileage of 89000. Please be advised, the mileage on the purported reprint is in conflict with all *** reporting since 2015, as this was the last time that the vehicle was reported to have 89,000 miles.
In an effort to resolve the conflict, Endurance’s Customer Resolutions Manager reached out the ***-Mini of South Atlanta, the last repair facility listed on the *** prior to the consumer taking possession. This repair facility sent Endurance a copy of the 4/28/16 invoice (attached), showing that the reporting of 108,787 was correct.
Endurance attempted to reach the dealer who sold the vehicle to the consumer to obtain an original copy, but was unsuccessful.
At this time, the claim remains declined due to the mileage inaccuracy. Endurance has offered to restart the contract with the known mileage from the current claim, and carry over all monies paid in. If the customer does not wish to continue, Endurance can cancel the contract at the consumer's request and expedite the pro-rata refund.
Please be advised, the consumer reported the vehicle's exact mileage to be 109,999 on 8/11/18. The vehicle history report lists a reading of 113,204 on 3/28/18, conflicting with the consumer's self-reported reading. As the mileage discrepancy is a result of the consumer's self-reporting and not a condition that would cause the vehicle itself to be ineligible, but merely that the contract must be restarted with the correct mileage, the contract terms specify a pro-rata refund if the consumer wishes to cancel their contract. Alternatively, in the interest of customer service, Endurance is willing to rewrite the contract with the current known mileage and carry over all monies paid in to date.
Complaint: ***
I am rejecting this response because: Unfortunately, I no longer want to do business with this company, please issue a check for the prorated amount and have it mailed out by priority mail. Also, due to the circumstances Endurance needs to pay for the storage of my vehicle for the last month and a half. It is $30 a day to store my vehicle, you can contact *** and verify this matter. Nevertheless, this fee surfaced because the lack of professionalism and the time you have taken to address this claim. If this isn't something you can agree upon, I will follow up with a civil suit. This issue should have been resolved weeks ago.
Sincerely,
Kyrra
I received very good customer service honest and friendly.
5 star service...thank you.
Smooth process
So far they have paid all claims for me. Can't complain about this company.
The rental available for only 5 days is a little short. Adjuster took 2 days to look at it the concern. Other then that that have done everything they said the would. Thank you Max for working your magic!
When we bought our vehicle we purchased the highest level warranty that this company offers, the Premier plan. We were only given a pamphlet with the coverages listed and never received a full contract them.
Now they are denying a claim on our vehicle for a part that is listed in the pamphlet. I spent 1.5 hours on hold and on the phone with different representatives and “supervisors” today. The first supervisor was adamant that it was listed in the excluded items and emailed us a copy to go through with him. Then after being extremely rude and condescending, he was unable to find it in the exclusions. Because he was clearly embarrassed about lying and being so rude, he transferred us to another manager:
Now that manager has changed the story and claims that it is not covered because it is not specifically listed in the covered items. However, the part is covered, it just goes by two different names for the same part. The repair shop has tried to explain this and we did as well.
This company will do anything they can to lie and get out of doing a repair, including not providing the service contract to begin with. The hold times to even talk to some one are ridiculous for both us and the repair facility. My guess is they are hoping you will get so frustrated with waiting you will hang up, thus avoiding having to pay out for repairs.
The consumer purchased an *** Premier vehicle service contract from *** Auto Sales upon purchase of her vehicle. The *** Premier is a stated component coverage administered by Endurance. “Stated Component” means that all eligible components are listed in the contract. Any part not listed cannot be covered per the terms and conditions of the contract.
The contract was activated by *** Auto Sales on 3/13/2017.
On 8/11/17, the consumer contacted Endurance and stated that she had not received a copy of her contract. A copy was emailed to the consumer at ***@gmail.com and she was instructed in the claims process.
On 3/7/18, a representative from Ron *** Chrysler Jeep Dodge Ram Fiat contacted Endurance’s claims department to file a claim for auto repairs. The repair facility reported failures to the left rear axle seal, wheel seal, the right rear brake caliper, and the passenger side seat heater. The axle seal, wheel seal, and brake caliper are listed for coverage, and these items were authorized. The seat heater is not listed for coverage, and the repair to that component was subsequently declined.
On 12/19/18, a representative from Ron *** Chrysler Jeep Dodge Ram Fiat contacted Endurance’s claims department to file a claim for auto repairs. The repair facility reported failures to the steering wheel volume switch, as well as a nitrogen oxide (NOX) sensor. The steering wheel volume switch is listed for coverage and this item was authorized. The NOX sensor is not listed for coverage, and the repair to that component was subsequently declined.
At this time, the consumer’s contract is active and eligible for future claims.