Engineering Supply Company

Hi Mrs [redacted] My name is [redacted] and I am the GM at [redacted] South AustinMs [redacted] came back into our dealership to trade in her vehicle and reduce her paymentThe figures she shared are not entirely accurate and we are much closer to a trade in price than she statedWe were offereing her $for the trade plus a tax savings of $totaling $for her tradeShe owes approximately $so there is a difference that needs to be made up to cover her payoffShe stated that we somehow represented the wrong type of trim that the vehicle was when she bought the vehicleShe purchased the vehicle from us and then had a day return policy that we give on every vehicleWe did have an issue with her financing and she had to come back about months after she purchased the vehicle and we then were willing to take back the vehicle and have her purchase something else at that time and she declinedWe will continue to try and support her into another type of vehicle and will give her special pricing to try and work with herIf you have any other questions please feel free to contact me anytimeThanks [redacted] ***GM AutoNation [redacted] South AustinCell [redacted]

To whom it may concern: Thank You for bringing it to our attentionI am sorry that it has taken this long to complete the issue with your total loss vehicleOur corporate office has sent the checks to the insurance company and finished any of the cancelationsAt this point they have paid for any/all of the claimsAgain we apologize for any delay this has caused and please share with me any costs associated with your claim and will do what I can to help share in those costsPlease feel free to text me at my number listed belowThanks [redacted] ***GM AutoNation Toyota South AustinCell ***-***-***

Complaint: [redacted] We are rejecting this response because: Yesterday 1/13/I called to inquire if this error had been correctedI spoke to [redacted] ***, (his cell phone # [redacted] ) the manager at AUTONATION TOYOTA SCION SOUTH AUSTIN he told me he had sent all documents to correct error to GULF STATE TOYOTA and there is nothing more he could doSo I called the contact [redacted] at GULF STATE TOYOTA [redacted] she, laughed at me and said she had passed my problem on to [redacted] said she would not tell me who this lady was or her phone number and hung up on meI do not know why she has an attitude towards meI called GULF STATE back and asked for a manager and the operator transfered me to [redacted] voicemail I left a message at about 2:At 5:I recieved an email from [redacted] at GULF STATE TOYOTA stating they can not fix or help me with this problemNow who do I call? No one at TOYOTA will help me fix this error that AUTONATION TOYOTA IN AUSTIN HAS CAUSED I need a solution to this month old ongoing problem we have with our vin # mixed up with another customer and their vin # on the CARFAX report due to AUTONATION TOYOTAS incorrect entries on my vehicles CARFAX REPORT.I am attaching a copy of her email in a PDF not sure how to attach the email What should we do next? Who can correct this error? We need answersVery frustrated, this just isn't rightWe do not want an incorrect CARFAX REPORT linked to our vehicle due to their errorWe have maintained our vehicle regularly and make our payments on time every monthWe always try to do things right and take care of our vehicle Regards, Charles Black & Ronda Black 469-301-

To Whom it may Concern/ [redacted] Thank you for the emailYou can always contact me directlyMy contact information is listed belowI am concerned about your email and we care about you as a customerYou purchased a very nice Toyota Tundra from us and I looked at our process in detailWe performed all of the necessary manufacturer inspections and provided you a very detailed summation at the time you purchased the truckIt explains all of the service work we performed and also had you review and sign a completed carfax reportAlthough I see we did in fact provide you all of that information I will review with our service director the work described in your email and see if any, are maintenance items or are requiredI will be in contact with you later in the week and we can have a discussion about your truck.Thanks [redacted] ***GM AutoNation Toyota South Austin [redacted]

To Mr.** Thank you for letting me know of your experience and I apologize for our storeAfter speaking with our associates and looking at your interaction with our store online through your emails and phone callsI see we offered you a great deal on a Camry that we had in stock when you we negotiating with the sales teamYou started quite early in the month of August and then it looks like you wanted to come in on Labor day weekendOnce you came into the dealership and found out that car was no longer available our sales team offered you the exact price on another Camry in stock and you declinedAgain, I apologize for the inconvenience of driving all that way and not being able to get the car you wanted, but our guys tried to offer you something close to your request and again you declinedNow you have made a complaint about and half weeks afterward and in between these responses we have been through a hurricane that has wiped out the Camry inventoriesI am willing to get you another CamryI will email you our best price once I can secure one and I cannot make any promises about the availability for these carsI will be in touch soonThanks [redacted] ***GM Autonation Toyota South Austin [redacted]

Complaint: [redacted] I am rejecting this response because: once I have a letter of deletion, I will accept and close this complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi Mrs [redacted] We are contacting Mr [redacted] to schedule an appointment to bring his vehicle into our shop and see what we can do to help himWe care about our customers and want the best for themWe will update you when completedPlease feel free to direct Mr [redacted] to my contact information listed below so we can resolve his issue Thanks [redacted] ***GM AutoNation [redacted] South Austin [redacted] Cell

Hi Ms *** I am sorry that you had an accident in the vehicle that you purchased. You were in possession of the vehicle when it was involved in an accident. We have informed you and the other parties involved that once the insurance company settles the claim we will sit with you and go over... the options. We have been patiently waiting for the insurance company that was involved in your accident to do the due diligence and properly wrap up the claim. We will be in contact with you as soon as they finish. Thanks [redacted] ***GM AutoNation Toyota South Austin [redacted]

Complaint: [redacted] I am rejecting this response because:They may completed the requested forms and suggested that they would assist with the extra expenditures of having car paymentsI did text the number provided per the message but have yet to get a response which has been par for the course on the part of most people with this company Regards, [redacted] ***

Hi Ms [redacted] We are responding to a complaint that the son of the person who purchased a vehicle from us was claiming that they wanted to return the vehicle and their wasn’t something posted saying they did not have the right to do thatOn every installment contract there is a section that says “No Cooling Off Period” and the customer signs that section acknowledging their agreementI have called and left a message for Mr [redacted] and sent emailsHe has not returned my call or emailAt the end of the day we want people to be happy so I will try to work out any other issues they may have in regards to this purchaseThanks [redacted] ***GM AutoNation Toyota South Austin [redacted] ***

Good afternoon *** ***, I understand how frustrating your situation with the Carfax on your Prius must be. This afternoon while we spoke on the phone, I thought that a Revdex.com case had been opened and closed. But now I believe I was mistaken. In October, I did my best to figure out a solution to your problem, but we were unable to find a reasonable way to resolve it. Since I thought there was a Revdex.com case, I left it to be worked out at that level. Situations like yours do not fall under the umbrella of what we do at Gulf States Toyota. Since I could easily empathize with your concern, I was hoping to assist you. As it turns out, there is nothing we can do. Best regards,

We have contacted Mrs*** and made the arrangements to have her car fixed and returned to her

Complaint: ***
I am rejecting this response because:AUTONATION TOYOTA SCION IS STILL ENTERINGMAINTENANCE BEING DONE ON ANOTHER VEHICLE AT THEIR FACILITYUSING MY CARS VIN NUMBERThe document you attached to this emailIs a copy of the email KRISTIN (*** *** ** *** **)sent to me and I shared it with youThis is notA response from AUTONATION TOYOTA this is a response from a clerk At GULF STATE TOYOTAWe need AUTONATION TO STOP MAKING ENTRIESON MY CAR using my vin#.AUTONATION TOYOTA SCION AUSTIN CONTINUOUSLY ENTERS BOGUSINFO ON MY CARS CARFAX HISTORY and this IS STILL NOT ACCEPTABLE.Why is it so difficult for them to enter the correct info?????
Regards,
*** ***

Dear Mr*** We value you as a customer and we are apologetic about your experienceI am having our finance director *** *** call you to discuss the options of helping youWe will make any arrangements necessary to help with your requestPlease feel free to contact me directly w
my contact information listed below. Thanks *** ***GM AutoNation Toyota South Austin***

Complaint: ***
I am rejecting this response because:The dealership is looking into the problem but needs more timeI'll update this response if/when we get it resolved
Regards,
*** ***

The system is showing to be on the final stage of processing a check. should be getting mail in less than two weeks back to the lien holder

Tell us why here...We have contacted the customerShe and her mother made a purchase of a *** and they didn't come to the store at the same timeThe daughter and father decided to buy extra products and the mother has decided not to let them buy the productsWe have contacted the customer and
are making arrangements to retype the paperwork without any extra products for their daughter

To Whom it May Concern: Hi ***... I have researched the appointment set for October I see we have scheduled an appointment for those dates and can confirm we had one scheduled in our system but was never checked in, actually making a visitThis could happen because our service
writer never clicked the appointment marked as "shown" in our systemI am having our service manager *** *** call *** customer service to see if they can make an exception for the repairI will be following up on this ***er personally and will contact you at the cell phone number you provided Thanks *** ***GM AutoNation *** South AustinCell ***