Engineering Supply Company

Complaint: ***
I am rejecting this response because:It is very nice to finally receive a response! The reason I previously visited the dealership was because I wanted to see the price difference for my vehicle from months ago compared to nowI was told by one of the sales representatives that the trade in value was in the $6,range and told me there was nothing he could do to help, since I am upside down on my total, due to being charged for a newer /nicer model of my vehicleI then received a call back from the same sales representative stating that there was a mistake on that quote and the value was in the $7,rangeNothing was ever said about a $"Tax Savings"I returned to the dealership that same day to view the vehicles that were available in my price range only to find that most were manual transmissionI have attached the paper that I received on my very first visit to the dealership stating that the vehicle I was quoted on was a '*** *** Hybrid 4WD 4DR Limited (NATL)' the exact same VIN # is stated on that page that is on my vehicle.Do not disregard my statement about the Online and in-store Advertisement like your finance manager *** did(please see attached email screen shots) These emails transpired after the second months financial issue meeting I had with *** and my financing bankDuring that meeting, it was brought to my attention that my vehicle was not LimitedI spoke with *** about it, e said he would look into it and would contact me when he had any answers or solutions, he never contacted me until I showed up at the dealership and again still no solution! During that meeting, they did offer to take back my vehicle but I would forfeit my $2,down payment and any payment already made, thus leaving me with no vehicle to get to and from work! That is why I declined and requested a better solutionIt was not a fair deal for me, it only benefits the company when they are at fault. This company has been deceiving and misleading from the beginningI have talked to several sales representatives and the financial manager by phone or in personThey try to avoid me and don't want to deal with meThey were persistent about making the sale but once they sold the vehicle, they seemed to pass the buck and not take responsibility for any wrongdoingsThey don't care about the customers!! Regards,
*** ** *** ***

Hi *** *** I am sorry to hear you are having troubleI am going to have our title and license coordinator call youHer name is *** ***I have also emailed you and her together so we can figure out best to helpI am sure we can help get through this. Thanks *** ***
GM
AutoNation Toyota*** Cell

Complaint: ***
I am rejecting this response because:
I see they mention nothing about the lack of call backs to discuss my issues with managers and that I always had to come back in to talk to people because no one would call backOr not acknowledging the 3rd repair that was not even authorized by me when the ran a test to see if my AC still had coolant in itThe manager of service also told me after the second repair that this was the problem and said everything is fixed he assured me.
Regards,
*** **
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: First, they did not give me the same price on another 2017 Camry SE when I was there on 9-5-2017. They tried to trap me to others with different price, different options and different models. I am living in College Station and it takes two hour driving there. It does not make sense that I declined them if they honor the exact same price.Second, the General Manger has already told me they will increase the price for me with some lame excuse. Please find the evidence and email as attached. If they can not honor, do not waste our time.Finally, please please do not let your sales team call me again. Our business is over. I will not buy any vehicle from there. 
Regards,
[redacted]

Hi [redacted] I have text you back from this morning. I have corresponded with our office staff and they have sent the payoff checks for the amount requested. We have copies of our funds that were sent. Have you actually made these payments? If not, please reply with your bank information, the phone number of the person you have dealt with or department, and we will contact them directly to help. Thanks [redacted]

Hi Ms. [redacted]We are responding to a complaint that the son of the person who purchased a vehicle from us was claiming that they wanted to return the vehicle and their wasn’t something posted saying they did not have the right to do that. On every installment contract there is a section that says...

“No Cooling Off Period” and the customer signs that section acknowledging their agreement. I have called and left a message for Mr [redacted] and sent 2 emails. He has not returned my call or email. At the end of the day we want people to be happy so I will try to work out any other issues they may have in regards to this purchase. Thanks[redacted]GM AutoNation Toyota South Austin[redacted]

Complaint: [redacted]
I am rejecting this response because: The car was returned to me however the fuel problem was not resolved. I filled up the gas tank yesterday and there is still a very heavy fuel...

smell around the vehicle.Additionally I was told to come by and pick up the car on Monday June 6th at anytime before 1pm. I arrived at Auto Nation a 8:30am and the car was not ready and was not even on the lot. I had to go to another dealership to pick up the car. I asked to have the code to the door resolved and that was not completed either.I will never take any vehicle to Auto Nation Toyota again.
Regards,
[redacted]

Hi Mrs. [redacted]My name is [redacted] and I am the GM at [redacted] South Austin. Ms. [redacted] came back into our dealership to trade in her vehicle and reduce her payment. The figures she shared are not entirely accurate and we are much closer to a trade in price than she stated. We were offereing...

her $7500 for the trade plus a tax savings of $500 totaling $8000 for her trade. She owes approximately $10300 so there is a difference that needs to be made up to cover her payoff. She stated that we somehow represented the wrong type of trim that the vehicle was when she bought the vehicle. She purchased the vehicle from us and then had a 5 day return policy that we give on every vehicle. We did have an issue with her financing and she had to come back about 2 months after she purchased the vehicle and we then were willing to take back the vehicle and have her purchase something else at that time and she declined. We will continue to try and support her into another type of vehicle and will give her special pricing to try and work with her. If you have any other questions please feel free to contact me anytime. Thanks [redacted]GM AutoNation [redacted] South AustinCell [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi Mr. [redacted] Thanks for taking time to send in a response and I apologize on behalf of the staff that didn't return your phone call. After speaking with [redacted] he recalled that we did not know at the time of your visit that you had prepaid maintenance. I had him look up the information and...

call North Park Toyota and was able to locate the information he needed. He is going to file a claim against the prepaid maintenance policy and upon receipt of payment we will refund the oil change cost. This process takes about a week for the claim to get submitted and paid. I will then have a check cut to cover the cost. If you need any other information or want to share any other concerns please feel free to contact me at the information listed in the bottom of the email. Thanks [redacted]GM AutoNation Toyota South Austin[redacted]

Mr. [redacted] 2005 Tacoma with 185110 miles came in for an AC repair on March 3th. Our Service Department repaired the unit by replacing the AC condenser, evaporator and seals, which needed to be replaced due to leaking and age ware. Unfortunately, the AC condenser that came in was defective and...

delayed the repairs by a day. He picked up on the 7th of March and retuned on the 10th with the AC unit not blowing cold. This time it was a Saturday and Mr. [redacted] was short on time since he told [redacted], Service Manager, he was trying to leave out of town. Due to the short amount of time given, our shop did a short diagnostic and found the AC charging port leaking which we repaired, and of course at no charge. Finally, 11 days later on March 21st, Mr. [redacted] returned with the same issue as before, the AC unit was not blowing cold, this time we found that one of the original high pressure AC hoses was leaking; bear in mind, these hoses were not replaced and they are 13 years old. Our department replaced the hose at no charge to Mr. [redacted]. [redacted], our Service Manager offered Mr. [redacted] a Service Loaner so he could leave his Tacoma in our shop thus we could conduct a thorough diagnostic of the AC unit for a final repair. However, Mr. [redacted] refused and declined the offer. Our offer still stands, we want to repair Mr. [redacted]’s AC unit. However, we need to be able to keep his Tacoma for a short time longer. We can still offer him a brand new vehicle as a loaner free of charge and we feel this is the right thing to do due the inconvenience Mr. [redacted] has gone thru. There is a likelihood that other aging components might need to be replaced as well. Nevertheless, we cannot achieve the completion of this job without having Mr. [redacted]’s Tacoma for a final time. I apologize for the inconveniences Mr. [redacted] has encountered and please understand, our intentions are to repair his Tacoma’s AC unit. Mr. [redacted] can contact me directly on my email at [redacted]@[redacted].com or on my direct line [redacted].[redacted]  Thank you,Rafael Valdes Executive Manager [redacted] Toyota-South Austin[redacted]@[redacted].com Tell us why here...

Complaint: [redacted]
I am rejecting this response because: once I have a letter of deletion, I will accept and close this complaint. 
Regards,
[redacted]

Complaint: [redacted]
We are rejecting this response because: Yesterday 1/13/16 I called to inquire if this error had been corrected. I spoke to [redacted], (his cell phone # [redacted]) the manager at AUTONATION TOYOTA SCION SOUTH AUSTIN he told me he had sent all documents to correct error to...

GULF STATE TOYOTA and there is nothing more he could do. So I called the contact [redacted] at GULF STATE TOYOTA [redacted] she, laughed at me and said she had passed my problem on to [redacted] said she would not tell me who this lady was or her phone number and hung up on me. I do not know why she has an attitude towards me. I called GULF STATE back and asked for a manager and the operator transfered me to [redacted] voicemail I left a message at about 2:30. At 5:04 I recieved an email from [redacted] at GULF STATE TOYOTA stating they can not fix or help me with this problem. Now who do I call? No one at TOYOTA will help me fix this error that AUTONATION TOYOTA IN AUSTIN HAS CAUSED.  I need a solution to this 6 month old ongoing problem we have with our vin # mixed up with another customer and their vin # on the CARFAX report due to AUTONATION TOYOTAS incorrect entries on my vehicles CARFAX REPORT.I am attaching a copy of her email in a PDF not sure how to attach the email.  What should we do next? Who can correct this error? We need answers. Very frustrated, this just isn't right. We do not want an incorrect CARFAX REPORT linked to our vehicle due to their error. We have maintained our vehicle regularly and make our payments on time every month. We always try to do things right and take care of our vehicle. 
Regards,
Charles Black & Ronda Black 469-301-0543

Complaint: [redacted]
I am rejecting this response because:They may completed the requested forms and suggested that they would assist with the extra expenditures of having 2 car payments. I did text the number provided per the message but have yet to get a response which has been par for the course on the part of most people with this company.  
Regards,
[redacted]

Hi Ms [redacted] I am sorry that you had an accident in the vehicle that you purchased. You were in possession of the vehicle when it was involved in an accident. We have informed you and the other parties involved that once the insurance company settles the claim we will sit with you and go over...

the options. We have been patiently waiting for the insurance company that was involved in your accident to do the due diligence and properly wrap up the claim. We will be in contact with you as soon as they finish.  Thanks [redacted]GM AutoNation Toyota South Austin[redacted]

To Whom it may Concern/[redacted] Thank you for the email. You can always contact me directly. My contact information is listed below. I am concerned about your email and we care about you as a customer. You purchased a very nice Toyota Tundra from us and I looked at our process in detail. We...

performed all of the necessary manufacturer inspections and provided you a very detailed summation at the time you purchased the truck. It explains all of the service work we performed and also had you review and sign a completed carfax report. Although I see we did in fact provide you all of that information I will review with our service director the work described in your email and see if any, are maintenance items or are required. I will be in contact with you later in the week and we can have a discussion about your truck.Thanks [redacted]GM AutoNation Toyota South Austin[redacted]

Hi Mrs. [redacted] We are contacting Mr. [redacted] to schedule an appointment to bring his vehicle into our shop and see what we can do to help him. We care about our customers and want the best for them. We will update you when completed. Please feel free to direct Mr. [redacted] to my contact...

information listed below so we can resolve his issue.  Thanks [redacted]GM AutoNation [redacted] South Austin[redacted] Cell

To Mr.** Thank you for letting me know of your experience and I apologize for our store. After speaking with our associates and looking at your interaction with our store online through your emails and phone calls. I see we offered you a great deal on a 2017 Camry that we had in stock when you...

we negotiating with the sales team. You started quite early in the month of August and then it looks like you wanted to come in on Labor day weekend. Once you came into the dealership and found out that car was no longer available our sales team offered you the exact price on another Camry in stock and you declined. Again, I apologize for the inconvenience of driving all that way and not being able to get the car you wanted, but our guys tried to offer you something close to your request and again you declined. Now you have made a complaint about 2 and half weeks afterward and in between these responses we have been through a hurricane that has wiped out the Camry inventories. I am willing to get you another Camry. I will email you our best price once I can secure one and I cannot make any promises about the availability for these cars. I will be in touch soon. Thanks [redacted]GM Autonation Toyota South Austin[redacted]

ID [redacted]: will be sending $100 referral fee to [redacted].Thanks!  [redacted] Customer Relations Manager [redacted]www.[redacted]