Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10631867, and find that this resolution is satisfactory to me Regards, R [redacted]
Customer sent an email on Thursday, May 7th asking when her order would be sent out Usually, emails are replied to within hours (excluding weekends or holidays, when we are closed) Unfortunately, I wasn't able to answer her email until Monday as I had left early Thursday due to illness On Monday, May 11th, I replied to her email and let her know our usual processing time of business days and apologized for the late reply due to my missing work while sick By Monday, though, she had already emailed a second time since I had not gotten back to her on Friday May 11th was the 6th business day since her order was placed so I explained that it should be ready to ship out by the next day As it turned out, the item ordered, a print named Toscano Valley 1, was not actually in stock, but the Toscano Valley 2, instead The situation was explained to the customer and a full refund was issued It usually takes a few business days for the credit to post after a refund has been issued, and I explained that as well I am very sorry for the inconvenience to the customer
Revdex.com : I did receive the package eventually, but never received a confirmation or tracking # that it was on its way I have reviewed the response made by the business in reference to complaint ID 10993070, and find that this resolution is satisfactory to me Regards, T [redacted] ***
I thought the complaint was closed because the order was delivered on the 17th Here is the tracking number: href="https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=[redacted] [redacted] 3" target="_blank" [redacted] [redacted] The tracking number, along with a shipping notice was automatically sent to the customer when it was shipped out J***
Dear Customer, sans-serif;"> We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaintWe invite you to contact us at ###-###-####and we will do everything possible to address your complaint Sincerely, Customer Service [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10317846, and find that this resolution is satisfactory to me The shipping label for the package was created on Nov, but the package itself was not shipped until Nov ( business days after initial order) I have received the package today and the quality of the item is goodThank you for escalating this issueYou may close this complaint Regards, [redacted]
This item was temp out of stock and was shipped out late Because it was late, we upgraded the shipping to day mail and the item should be delivered tomorrow or Monday We regret that the order shipped out late and that, because we are currently understaffed, no one got back to him sooner We have since replied to his email correspondence and provided shipping info
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11291438, and find that this resolution is satisfactory to me Regards, P [redacted]
I am not clear on what the problem is with the resolve we gaveThe item must be returned, (the damage was very minimal, so the item is not going to be covered by insurance via USPS, so we need the item returned to us in the condition it was received in, which we have photos of the damage that was done), we will then issue a FULL refund, including SHIPPING once we receive the item backIf you buy from any store, even online, you must return the item then your refund will be processedI feel we are asking something reasonable, and attempting to resolve this with the customerThank you for your time -Misty
Engines Direct Distributers, LLC Does not honor their warrantyAfter running one of their "remanufactured" engines for 8K miles, the crankshaft broke and they refused to stand behind the productThey even told me that the way the warranty is written, that it doesn't cover anythingAny money spent with this company is money you will lose when the engine fails and you will still be in need of an engine at YOUR expense
I followed up with Enjoy Art regarding an order I thought was lateThey gently reminded me of statement on their website that says it takes a minimum of business days to process and ship an orderEnjoy Art assured me of an approximate ship date, and I received the order within business days of when I ordered itThe wood plaques I ordered arrived in tact and were as lovely as I imagined they would beI believe the negative delivery complaints filed with the Revdex.com are from people like me who also missed the statement about orders not processing/shipping for at least business days
I looked this up and I have already explained to this customer - twice - that the item they tried to order has been discontinuedThey were never charged Their card was authorized when they attempted to
place the order online, but the authorization & order were both voided right away and the card was never charged The customer didn’t reply to the original notice regarding the voided transaction and order (an automated notice that is sent out), but when they contacted us later via email, I replied and explained to them that their card was never billed and that the transaction was voided They wrote back and said they still think they were charged I have told them to contact their financial institution for help because they were not billed and are probably just seeing the original authorization for the order I don’t know what else I can do to explain this to them since they don’t understand that an authorization is not the same as being billed I have attached a pdf of a screen shot that shows the voided transaction Please let me know if there is any other info that you need from me Thank you so much
Dear Customer,
sans-serif;">
We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaintWe invite you to contact us at ###-###-#### and we will do everything possible to address your complaint
Sincerely,
Customer Service [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10252851, and find that this resolution is satisfactory to me
Regards,
*** ***
I thought the complaint was closed because the order was delivered on the 17th Here is the tracking number: href="https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=94[redacte...⇄ target="_blank" " margin: 0px; padding: 0px text-align: right; text-decoration: none;">94[redacted]3[redacted]The tracking number, along with a shipping notice was automatically sent to the customer when it was shipped out.
J[redacted]
Complaint: 11776261
I am rejecting this response because: Shipping the damaged item back but will reject until a refund is received.
Regards,
T[redacted]
This item was temp out of stock and was shipped out late. Because it was late, we upgraded the shipping to 2 day mail and the item should be delivered tomorrow or Monday. We regret that the order shipped out late and that, because we are currently understaffed, no one got back to him...
sooner. We have since replied to his email correspondence and provided shipping info.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10631867, and find that this resolution is satisfactory to me.
Regards,
R[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10631867, and find that this resolution is satisfactory to me Regards, R [redacted]
Customer sent an email on Thursday, May 7th asking when her order would be sent out Usually, emails are replied to within hours (excluding weekends or holidays, when we are closed) Unfortunately, I wasn't able to answer her email until Monday as I had left early Thursday due to illness On Monday, May 11th, I replied to her email and let her know our usual processing time of business days and apologized for the late reply due to my missing work while sick By Monday, though, she had already emailed a second time since I had not gotten back to her on Friday May 11th was the 6th business day since her order was placed so I explained that it should be ready to ship out by the next day As it turned out, the item ordered, a print named Toscano Valley 1, was not actually in stock, but the Toscano Valley 2, instead The situation was explained to the customer and a full refund was issued It usually takes a few business days for the credit to post after a refund has been issued, and I explained that as well I am very sorry for the inconvenience to the customer
Revdex.com : I did receive the package eventually, but never received a confirmation or tracking # that it was on its way I have reviewed the response made by the business in reference to complaint ID 10993070, and find that this resolution is satisfactory to me Regards, T [redacted] ***
I thought the complaint was closed because the order was delivered on the 17th Here is the tracking number: href="https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=[redacted] [redacted] 3" target="_blank" [redacted] [redacted] The tracking number, along with a shipping notice was automatically sent to the customer when it was shipped out J***
Dear Customer, sans-serif;"> We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaintWe invite you to contact us at ###-###-####and we will do everything possible to address your complaint Sincerely, Customer Service [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10317846, and find that this resolution is satisfactory to me The shipping label for the package was created on Nov, but the package itself was not shipped until Nov ( business days after initial order) I have received the package today and the quality of the item is goodThank you for escalating this issueYou may close this complaint Regards, [redacted]
This item was temp out of stock and was shipped out late Because it was late, we upgraded the shipping to day mail and the item should be delivered tomorrow or Monday We regret that the order shipped out late and that, because we are currently understaffed, no one got back to him sooner We have since replied to his email correspondence and provided shipping info
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11291438, and find that this resolution is satisfactory to me Regards, P [redacted]
I am not clear on what the problem is with the resolve we gaveThe item must be returned, (the damage was very minimal, so the item is not going to be covered by insurance via USPS, so we need the item returned to us in the condition it was received in, which we have photos of the damage that was done), we will then issue a FULL refund, including SHIPPING once we receive the item backIf you buy from any store, even online, you must return the item then your refund will be processedI feel we are asking something reasonable, and attempting to resolve this with the customerThank you for your time -Misty
Engines Direct Distributers, LLC Does not honor their warrantyAfter running one of their "remanufactured" engines for 8K miles, the crankshaft broke and they refused to stand behind the productThey even told me that the way the warranty is written, that it doesn't cover anythingAny money spent with this company is money you will lose when the engine fails and you will still be in need of an engine at YOUR expense
I followed up with Enjoy Art regarding an order I thought was lateThey gently reminded me of statement on their website that says it takes a minimum of business days to process and ship an orderEnjoy Art assured me of an approximate ship date, and I received the order within business days of when I ordered itThe wood plaques I ordered arrived in tact and were as lovely as I imagined they would beI believe the negative delivery complaints filed with the Revdex.com are from people like me who also missed the statement about orders not processing/shipping for at least business days
I looked this up and I have already explained to this customer - twice - that the item they tried to order has been discontinuedThey were never charged Their card was authorized when they attempted to
place the order online, but the authorization & order were both voided right away and the card was never charged The customer didn’t reply to the original notice regarding the voided transaction and order (an automated notice that is sent out), but when they contacted us later via email, I replied and explained to them that their card was never billed and that the transaction was voided They wrote back and said they still think they were charged I have told them to contact their financial institution for help because they were not billed and are probably just seeing the original authorization for the order I don’t know what else I can do to explain this to them since they don’t understand that an authorization is not the same as being billed I have attached a pdf of a screen shot that shows the voided transaction Please let me know if there is any other info that you need from me Thank you so much
Dear Customer,
sans-serif;">
We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaintWe invite you to contact us at ###-###-#### and we will do everything possible to address your complaint
Sincerely,
Customer Service
[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10252851, and find that this resolution is satisfactory to me
Regards,
*** ***
We issued a full refund as the item is still back ordered and we don’t know when it will be availagain Thank you so much.
J***
"">Enjoy Art LLC
I thought the complaint was closed because the order was delivered on the 17th Here is the tracking number:
href="https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=94[redacte...⇄ target="_blank" " margin: 0px; padding: 0px text-align: right; text-decoration: none;">94[redacted]3[redacted]The tracking number, along with a shipping notice was automatically sent to the customer when it was shipped out.
J[redacted]
Customer has received order and the 2 day s&h fee has been refunded since the order was not able to be expedited. Thank you .
Complaint: 11776261
I am rejecting this response because: Shipping the damaged item back but will reject until a refund is received.
Regards,
T[redacted]
This item was temp out of stock and was shipped out late. Because it was late, we upgraded the shipping to 2 day mail and the item should be delivered tomorrow or Monday. We regret that the order shipped out late and that, because we are currently understaffed, no one got back to him...
sooner. We have since replied to his email correspondence and provided shipping info.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10631867, and find that this resolution is satisfactory to me.
Regards,
R[redacted]