I have issued a refund for this order. One the of the image ordered was no longer avail and I had talked to the customer about this and he asked if he could get an different image in place of it...
but I wasn’t able to find that one, either. I have issued a full refund since I can no longer get both images that were ordered. They are now out of print and we have since sold out of the ones we had stocked.
Dear Customer,
sans-serif;">
We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaint. We invite you to contact us at ###-###-####and we will do everything possible to address your complaint.
Sincerely,
Customer Service [email protected]
Regrettably, the order was shipped out late. We upgraded shipping to 2-day mail to help make up for delay and sent confirmation to customer in reply to their email. The order should be delivered to them shortly.
** - As stated by the Business. I’m sorry for the delay. A full refund was...
issued to the customer. At first we didn’t issue a refund because we thought she had done a chargeback but it was a retrieval (I think that’s what it is called). We ended up just issuing the refund and then sending that info to Discover. Please let me know if you need any other info. Thank you so much. - J[redacted]
Customer sent an email on Thursday, May 7th asking when her order would be sent out. Usually, emails are replied to within 24 hours (excluding weekends or holidays, when we are closed). Unfortunately, I wasn't able to answer her email until Monday as I had left early Thursday due to...
illness. On Monday, May 11th, I replied to her email and let her know our usual processing time of 7 business days and apologized for the late reply due to my missing work while sick. By Monday, though, she had already emailed a second time since I had not gotten back to her on Friday. May 11th was the 6th business day since her order was placed so I explained that it should be ready to ship out by the next day. As it turned out, the item ordered, a print named Toscano Valley 1, was not actually in stock, but the Toscano Valley 2, instead. The situation was explained to the customer and a full refund was issued. It usually takes a few business days for the credit to post after a refund has been issued, and I explained that as well. I am very sorry for the inconvenience to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10317846, and find that this resolution is satisfactory to me. The shipping label for the package was created on 24 Nov, but the package itself was not shipped until 26 Nov (19...
business days after initial order). I have received the package today and the quality of the item is good. Thank you for escalating this issue. You may close this complaint.
Regards, [redacted]
The customer ordered their item Friday Oct. 14th, our processing time is 7-10 business days, but her order shipped the same day 10/14/2016. She contacted us Oct. 19th and informed us her item was damaged. Only one hour after her original e-mail, she sent a second e-mail in which she stated she...
was going to take action against this situation. My husband did talk on the phone to the customer as well as text message. The customer continued to text, my husband asked for E-MAIL and for photos to be submitted of the damage so we could assess it and move forward. She TEXT pictures, my husband proceeded to let her know we could print her a new item, she said she needed it by Saturday Oct 21st, and we are unable to accommodate her that fast. She stated in an email she would be shipping the item back to us, so I personally e-mailed her back, with instructions on how to return the item as well as contact information. I have all these emails and text messages but I am not posting them due to the personal information. The last thing I told the customer was to please ship the item back, and we would issue a full refund (including original shipping fees) as soon as the return was processed.
Please let me know how I can proceed from here to show proof of our contact with the customer. The claims are false, and we have proof to show what our correspondence has been.
Thank you for your time.
-[redacted] R.
Enjoyart.com
At first Engines Direct seemed to have supplied a solid rebuild. After chewing up parts however, after install, it was discovered that the crankshaft was out of spec. After speaking with their 'warranty' contact and, they refused to even acknowledge that the crankshaft (an internal part vital to rebuilding an engine) was not covered! They even tried to claim that it wasn't part of the rebuild until they discovered that I understood the inner working of an engine, at which point they became quite defensive and refused to allow me to finish a sentence. If the internal parts on a re-manufactured engine are not covered, one wonders what exactly IS covered, perhaps only the high-temp paint job they coat the block with?
Revdex.com :
I did receive the package eventually, but never received a confirmation or tracking # that it was on its way.
I have reviewed the response made by the business in reference to complaint ID 10993070, and find that this resolution is satisfactory to me.
Regards,
T[redacted]
The order was to be drop-shipped to the buyer. We don't know why it hasn't reached the customer but we have issued a full refund for the order. Thank you.
I am not clear on what the problem is with the resolve we gave. The item must be returned, (the damage was very minimal, so the item is not going to be covered by insurance via USPS, so we need the item returned to us in the condition it was received in, which we have photos of the damage that was done), we will then issue a FULL refund, including SHIPPING once we receive the item back. If you buy from any store, even online, you must return the item then your refund will be processed. I feel we are asking something reasonable, and attempting to resolve this with the customer. Thank you for your time.
-Misty
I have issued a refund for this order. One the of the image ordered was no longer avail and I had talked to the customer about this and he asked if he could get an different image in place of it...
but I wasn’t able to find that one, either. I have issued a full refund since I can no longer get both images that were ordered. They are now out of print and we have since sold out of the ones we had stocked.
Dear Customer,
sans-serif;">
We are the new owners of Enjoy Art and regret that your past dealings with the former owner caused you to file a Revdex.com complaint. We invite you to contact us at ###-###-####and we will do everything possible to address your complaint.
Sincerely,
Customer Service
[email protected]
Regrettably, the order was shipped out late. We upgraded shipping to 2-day mail to help make up for delay and sent confirmation to customer in reply to their email. The order should be delivered to them shortly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11291438, and find that this resolution...
is satisfactory to me.
Regards,
P[redacted]
** - As stated by the Business. I’m sorry for the delay. A full refund was...
issued to the customer. At first we didn’t issue a refund because we thought she had done a chargeback but it was a retrieval (I think that’s what it is called). We ended up just issuing the refund and then sending that info to Discover. Please let me know if you need any other info. Thank you so much. - J[redacted]
Customer sent an email on Thursday, May 7th asking when her order would be sent out. Usually, emails are replied to within 24 hours (excluding weekends or holidays, when we are closed). Unfortunately, I wasn't able to answer her email until Monday as I had left early Thursday due to...
illness. On Monday, May 11th, I replied to her email and let her know our usual processing time of 7 business days and apologized for the late reply due to my missing work while sick. By Monday, though, she had already emailed a second time since I had not gotten back to her on Friday. May 11th was the 6th business day since her order was placed so I explained that it should be ready to ship out by the next day. As it turned out, the item ordered, a print named Toscano Valley 1, was not actually in stock, but the Toscano Valley 2, instead. The situation was explained to the customer and a full refund was issued. It usually takes a few business days for the credit to post after a refund has been issued, and I explained that as well. I am very sorry for the inconvenience to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10317846, and find that this resolution is satisfactory to me. The shipping label for the package was created on 24 Nov, but the package itself was not shipped until 26 Nov (19...
business days after initial order). I have received the package today and the quality of the item is good. Thank you for escalating this issue. You may close this complaint.
Regards, [redacted]
The customer ordered their item Friday Oct. 14th, our processing time is 7-10 business days, but her order shipped the same day 10/14/2016. She contacted us Oct. 19th and informed us her item was damaged. Only one hour after her original e-mail, she sent a second e-mail in which she stated she...
was going to take action against this situation. My husband did talk on the phone to the customer as well as text message. The customer continued to text, my husband asked for E-MAIL and for photos to be submitted of the damage so we could assess it and move forward. She TEXT pictures, my husband proceeded to let her know we could print her a new item, she said she needed it by Saturday Oct 21st, and we are unable to accommodate her that fast. She stated in an email she would be shipping the item back to us, so I personally e-mailed her back, with instructions on how to return the item as well as contact information. I have all these emails and text messages but I am not posting them due to the personal information. The last thing I told the customer was to please ship the item back, and we would issue a full refund (including original shipping fees) as soon as the return was processed.
Please let me know how I can proceed from here to show proof of our contact with the customer. The claims are false, and we have proof to show what our correspondence has been.
Thank you for your time.
-[redacted] R.
Enjoyart.com
At first Engines Direct seemed to have supplied a solid rebuild. After chewing up parts however, after install, it was discovered that the crankshaft was out of spec. After speaking with their 'warranty' contact and, they refused to even acknowledge that the crankshaft (an internal part vital to rebuilding an engine) was not covered! They even tried to claim that it wasn't part of the rebuild until they discovered that I understood the inner working of an engine, at which point they became quite defensive and refused to allow me to finish a sentence. If the internal parts on a re-manufactured engine are not covered, one wonders what exactly IS covered, perhaps only the high-temp paint job they coat the block with?
Revdex.com :
I did receive the package eventually, but never received a confirmation or tracking # that it was on its way.
I have reviewed the response made by the business in reference to complaint ID 10993070, and find that this resolution is satisfactory to me.
Regards,
T[redacted]
The order was to be drop-shipped to the buyer. We don't know why it hasn't reached the customer but we have issued a full refund for the order. Thank you.
I am not clear on what the problem is with the resolve we gave. The item must be returned, (the damage was very minimal, so the item is not going to be covered by insurance via USPS, so we need the item returned to us in the condition it was received in, which we have photos of the damage that was done), we will then issue a FULL refund, including SHIPPING once we receive the item back. If you buy from any store, even online, you must return the item then your refund will be processed. I feel we are asking something reasonable, and attempting to resolve this with the customer. Thank you for your time.
-Misty