eNom, Incorporated

Review: I paid for hosting for a game server, never got it, never got a refund, never got to contact them, nothing!

Product_Or_Service: Diamond Plan

Order_Number: not sure

Account_Number: n/a

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Refund my money

Business

Response:

Initial Business Response /* (1000, 5, 2014/10/21) */

We are unable to locate or address the dispute in question without additional information. Please provide us with an order ID number, a Login ID so this matter can be further investigated, and will be glad to address any concerns filed by the complaint.

Additionally, eNom provides 24 hour technical support for assistance with any requests such as this. The complainant may contact us directly by submitting a support ticket from his account at eNom, or call us directly at XXX-XXX-XXXX.

Review: My website [redacted].com was purchased from Google several years ago and was on an auto renrewal. Enom got a hold of it and cancelled my auto renewal and is trying to sell my website back to me for $1,000

I have ready some other complaints about this practice being a scam on the internet.

Can you please help me,.Desired Settlement: I would like my website domain back at no cost to me

Business

Response:

Business' Initial Response /* (1000, 5, 2013/08/23) */

Hello,

Thank you for contacting us about the status of your domain. Unfortunately, I'm showing that's it's no longer possible to recover this domain name as it has expired, went through our redemption grace period and is now under new ownership. While this is a bit lengthy, I have outlined the expiration process to help you better understand and provided a few options available to you at this time.

eNom is a technology provider that makes it possible for individuals and organizations to buy and sell internet domain names and services. Our partners rely on eNom to conduct or complement their business objectives. In this case, Google utilizes eNom technology to register domains through their Google Apps service. As your domain was originally registered through Google Apps, all payments and renewals for the domain would have been managed directly by Google. We were simply providing the back-end technology so Google can register and renew the domain name on your behalf. You can read more information about renewing Google Apps domains at the following Google support answer: http://support.google.com/a/bin/answer.py?hl=en&answer=2814765.

Subsequent to your domain's expiration, it entered a 29 day grace period at which time you can continue your domain registration through Google Apps for up to 19 days during that period based on their support answer. Subsequent to the grace period provided by Google, eNom would have been able to assist you with renewing the domain for the remainder of the 29 day grace period. Also, at the time of expiration, the domain would have stopped resolving and any email addresses on the domain would also have stopped working. We do this to alert the registrant of the domain that a renewal is required.

At this time, all grace periods for renewal and redemption have lapsed. Following these grace periods, the domain is considered abandoned and, per our terms and conditions, we exercise the right to auction, sell, keep or delete the domain.

You may look at the current domain website, sometimes there may be a link to inquire if it is for sale. Or perhaps perform a WHOIS lookup at http://www.enom.com/whois on the domain and contact the current owner of the domain name to inquire whether they wish to sell the domain. Please note your email address will reach the registrant even if the domain is set to our WHOIS Privacy Protect service.

You may wish to search for an alternate spelling or extension, such as .BIZ or .CO for example. Or we suggest you participate in a backorder service through the NameJet website to increase your chances of being the first to register the domain should it expire or later be deleted: http://www.NameJet.com

If you have any additional questions about this matter, please feel free to contact us 24 hours a day, 7 days a week. Our support team is here to help by phone at +X-XXX-XXX-XXXX or online at http://www.enom.com/help.

Sincerely,

Technical Support

__________________________________

My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time)

Out of the office Saturday and Sunday

Consumer's Final Response /* (4200, 11, 2013/09/03) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I have been contacted by enom regarding buying back my website since they are the owners of the website. Maybe you are just the brokers but there is not another outside company involved in this. I have emails to prove that you originally wanted $1,000 and now you want $500.

I think in good faith you should help me with this. You are not being customer friendly at all.

Business' Final Response /* (4000, 9, 2013/08/28) */

Hello [redacted],

Any notices regarding the failed renewal would have been sent by Google as your domain was registered through Google. eNom only supplies the technology and ability to register and maintain domain names.

As previously explained, when a domain registered through Google Apps expires, there is a 19 day grace period to recover the domain through Google. After that time, the domain can be recovered through eNom for a limited amount of time. As the domain was not recovered, the domain was considered abandoned, and per our terms and conditions, we exercise the right to auction, sell, keep, or delete the domain. As all grace periods have lapsed, the domain is now registered to another party, and it is not possible for you to recover the domain.

It may have been unclear as to what information was provided when speaking with us regarding [redacted] The domain is still registered through eNom at this time; however, the domain is under new ownership. The current registrant has elected to use our ID Protect service to mask their contact information displayed on the WHOIS (http://www.enom.com/whois/default.aspx?DomainName=[redacted]. The displayed contact information is our company and is used as a proxy contact information in place of displaying the underlying registrant. As the domain is under new ownership, you will need to contact the new registrant if you attempting to recover the domain, [redacted]

We regret we are unable to assist you in recovering this domain, but we will be more than happy to assist you with finding an alternative domain name that is available. You can reach us anytime for assistance by phone at X-XXX-XXX-XXXX.

Best regards,

Technical Support

__________________________________

My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time)

Out of the office Saturday and Sunday

Review: This company uses Spam I receive emails from a company/domain that is registered by them, no way to reply to them and get mailer-demon when I try to reply Here is the emails I constantly receive I discovered your XXXXXXXXXXXXXXXXXXXXX and noticed you could have a lot more visitors. I have found that the key to running a popular website is making sure the visitors you are getting are interested in your niche. There is a company that you can get visitors from and they let you try their service for free. I managed to get over 300 targeted visitors to day to my website. Check it out here: [redacted] Here is the domain information from Whois Domain Name: [redacted] Registrar: ENOM, INC. Sponsoring Registrar [redacted] Whois Server: [redacted] Referral URL: http[redacted]Desired Settlement: kill that website and quit being a spammer

Business

Response:

Thank you for contacting us.We have researched this matter, and it appears the hosting account associated with [redacted] may have been compromised. While this matter is resolved, in cooperation with our reseller partner, the hosting services have been suspended for [redacted].eNom takes domain [redacted] reports very seriously, and as such we have multiple points of contact for reporting [redacted]. A web form is available at: http://www.enom.com/help/[redacted]policy.aspx and we can be contacted via email at [redacted]@enom.com or [redacted]@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue.Regards, eNom[redacted]

Kirkland, WA 98033

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: Enom allows customers to send spam through their system uncheckedDesired Settlement: Stop the abuse of there system.

Business

Response:

Initial Business Response /* (1000, 5, 2014/09/18) */

We have researched this matter, and we have not been able to locate any eNom registered domains in your Revdex.com complaint. However, we have located what appears to be a report from you in regards to [redacted].com. We are currently working with the registrant of this domain to resolve this matter. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at [redacted]@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue.

Regards,

eNom

[redacted]

[redacted]

Kirkland, WA XXXXX

Review: I have been receiving unwanted SPAM that is hosted by enom.com. I have sent most of this spam back to enom.com stating that I don't want any SPAM from them. My emails to them are sent to their abuse address which is: [redacted]@enom.com. So far, they have not responded to me at all and continue to SPAM me. It is against the law in my state, Florida, to send unsolicited SPAM. Each offense carries fine of $500 if convicted. Desired Settlement: I want them to stop spamming me.

Business

Response:

Initial Business Response /* (1000, 5, 2014/04/08) */

We have investigated each report received from the reporting party, and we are currently working with our reseller partners to resolve this issue. We would appreciate further reporting of any future spam email involving eNom registered domains, so we can further research and attempt to resolve this matter. Please be sure to include complete header and body information for each reported email. Please understand that you may not receive a response from us, however, each complaint received is investigated.

Regards,

eNom

Demand Media

[redacted] WA XXXXX

Review: Enom.com and its clients continue to send me spam email. Among the endless list of domain names in use are [redacted].com, [redacted].net, [redacted].net, [redacted].net, [redacted].net, [redacted].com, [redacted].net, [redacted].com, [redacted].com and on and on and on - the list is endless. Note that each spam mailing uses a different domain name, all of which resolve back to enom.com. To add insult to injury, there is no way to opt out of this trash mail - the messages mask the email address(s) to which they were sent, so if you have more than one email account (I do) there is no easy way to determine which account is being spammed. A brief search of the internet shows they are the #1 spam domain that's active. Desired Settlement: Stop sending me spam email.

Business

Response:

Initial Business Response /* (1000, 7, 2015/01/20) */

Thank you for bringing this matter to our attention. Per your report, in cooperation with our reseller partner, the following domains have been suspended:

eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at [redacted]@enom.com or [redacted]@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

Demand Media

[redacted]

[redacted]

Kirkland, WA XXXXX

Initial Consumer Rebuttal /* (3000, 9, 2015/01/22) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Thank you for your response. You may wish to add

[redacted], [redacted]

to the list to be investigated. Every one of these domain names was sold by [redacted] I am sure there is a new crop of domain names is being created as I type this, so blocking spam from the your customers with any conventional software is difficult.

I note that most of the above names are owned by a few individuals: [redacted] of Maceo,

KY; [redacted], Parshall, ND; [redacted] Pittsburgh, PA and [redacted] New York NY. These may be bogus names.

As for your web portal to report abuse, IT DOES NOT WORK. I have tried it on multiple occasions. After wasting time putting in information, it says "An error has occurred..." There is a phone number to call to complain, but the lady at that number bluntly says 'we're not responsible for what our customers do". You may claim to take spam abuse seriously, but she didn't get the word. Stop sending me spam email.

Final Business Response /* (4000, 14, 2015/01/28) */

Thank you for your follow up on this matter. Per your report, in cooperation with our reseller partner, the following domains have also been suspended:

We do apologize for any issues you may be having with our web form. We are unable to reproduce the error indicated in your report, and we can confirm we have received reports from [redacted]@gmail.com via the web form. However, we also provide the following email addresses as points of contact for reporting abuse: [redacted]@enom.com and [redacted]@enom.com.

Please do not hesitate to contact us directly at any of the aforementioned points of contact if we can be of any further assistance with this issue.

Regards,

eNom

Kirkland, WA 98033

Final Consumer Response /* (2000, 16, 2015/01/30) */

(The consumer indicated he/she ACCEPTED the response from the business.)

The volume of spam mail coming through Enom.com has actually decreased. It is not yet to zero, but a big improvement. Thanks for your help. I appreciate the email addresses for reporting. If I get more spam mail, I will report them.

Review: Enom business model includes being a massive enabler of annoying email spam which arrives in my email box and easily hundreds of thousands and maybe millions of others each day (my guesstimate). They are a domain name registrar for the Internet. It appears Enom registers a domain for each spam mail that they send out and they are careful in the subject line to use words that are hard to make a "rule" for to block future spam. They are in the business of enabling advertisters to spam the world and are taking advantage of their domanin name registration business.

With a simple google search you can see a vast amount of complaints against eNom and frankly their A+ rating makes a mockery of Revdex.com rating credibility.Desired Settlement: I want them to take my address off the spamming list that they have. Ideally they get out of the spam business, but again getting me off thier list is major. I have good documentation that leads back to them and they are right here in Kirkland WA, shame!

Business

Response:

Initial Business Response /* (1000, 5, 2014/05/22) */

Based on the information provided, we do not appear to have any records of previous correspondence from Mr. [redacted] in regards to domain abuse/spam activity. Please understand that if we do not receive notice of alleged abusive activity, we may not be aware of its occurrence. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at [redacted]@enom.com or [redacted]@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

Kirkland, WA XXXXX

Initial Consumer Rebuttal /* (3000, 7, 2014/05/26) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Please take a moment and check the following links:

There are pages and pages of these compaints/comments on eNom and they have an A+

I will send in a compaint to them if that's what it takes to be taken seriously and copy you.

Sincerely,

Final Business Response /* (4000, 9, 2014/06/11) */

Thank you for your response. Please understand that in order to be able to address a specific issue, we will need to have some information that relates directly to your complaint. Complaints involving spam activity will generally require an example of the spam with full headers and body that clearly show the reported domain's involvement in the reported activity. As previously indicated, we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at [redacted]@enom.com or [redacted]@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

[redacted]

[redacted]

[redacted] WA XXXXX

Review: I signed up with [redacted] for web hosting services. I was working with a web page designer and had agreed upon a price for these services. Then I am told that this work will cost considerably more than agreed upon, so I cancel this project. [redacted] offers a 30 day full money back refund guarantee. I then cancel my web hosting service with [redacted]. I receive a cancellation acceptance notice and refund from [redacted]. At this time my domain name posting is supposed to be taken down and off the internet by enom.com, which they have not done.Desired Settlement: To have my domain name posting removed from the internet.

Business

Response:

Initial Business Response /* (1000, 5, 2015/02/10) */

Once a domain name has been registered it cannot be cancelled, or deleted. As this is an industry standard, eNom is unable to delete the specific domain name. However, if the owner of the domain name does not wish for the domain to resolve to any site, then the domain owner can alter the settings of the domain name to stop resolving by editing the DNS settings on the domain name. If the complainant registered this domain name directly with eNom, then this can be down through the Domain Manager accessible through their account with us. If additional assistance is required, our Technical Support team is available 24 hours to assist with such requests.

Review: Called Enom after getting the following bounce message from the [redacted]@enom.com email address, which is required to read and act on complaints (regardless of final disposition). Enom is the parent company of [redacted] and uses a Panamanian address to avoid contact with customers who have issues.

Forwarded Message

This is the mail system at host [redacted]

I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can

delete your own text from the attached returned message.

The mail system

(expanded from ): host

[redacted]XXXXXXXXXXXXb9f95.pamx1.hotmail.[redacted] said: 550

5.7.0 [redacted] Unfortunately, messages from [redacted] on

behalf of ([redacted].com) could not be delivered due to domain owner policy

restrictions. (in reply to end of DATA command)

From [redacted] Sat Nov 1 16:02:59 2014

X-Apparently-To: [redacted]@yahoo.com; Sat, 01 Nov 2014 16:03:00 +0000

The following standard requires [redacted].com and [redacted]@enom.com take email, read it, and act on it regardless of final disposition of case generated.

Agent that argued with me for about 30 minutes read part of that off verbatim so she knows this is a requirement.

Agent refused to get me in contact with a manager above her. If you are in a call center, you must have someone above you that you can direct calls to, or you must provide services to help the customer get the problem escalated. In other words, she was grossly insubordinate. She ultimately refused to help, and also read scripted text back even when outed on that.Desired Settlement: Enom must make efforts to resolve this by:

More strictly following RFC 2142 as noted.

Reading and acting on reports emailed to [redacted]@enom.com and [redacted].com as the standard indicates, regardless of final disposition of case, in otherwords must act on the case either way.

Provide escalation procedures to agents, and supervisors, even on weekends, as this happened on a Saturday morning, or in other words, provide and make available escalation procedures where a customer or client may speak to an agent about the issue.

Business

Response:

Initial Business Response /* (1000, 6, 2014/11/12) */

We have researched this matter, and based upon the provided information, the referenced bounced message appears to have been rejected by Hotmail:

host: [redacted]XXXXXXXXXXXX[redacted].pamx1.[redacted].com [redacted] said: [redacted]

[redacted] Unfortunately, messages from [redacted] on

behalf of ([redacted]) could not be delivered due to domain owner policy

restrictions.

Since eNom does not administer [redacted].com or [redacted] we do not believe we are the appropriate party to address this matter.

eNom makes every effort to ensure deliverability of email to our points of contact for abusive activity, including [redacted]@enom.com and our web form at: http://www.enom.com/help/AbusePolicy.aspx. Additionally, while you may not receive a response unless additional information is required, eNom does investigate every report we receive.

While the domain [redacted].com is registered with eNom, [redacted].com is not operated by eNom. Any issues with mail services related to [redacted].com should be addressed with [redacted].com directly. http://www.[redacted].com/contact-us.asp

Regards,

eNom.com

Kirkland, WA 98033

Initial Consumer Rebuttal /* (3000, 8, 2014/11/17) */

(The consumer indicated he/she DID NOT accept the response from the business.)

eNom is the appropriate party as they are the 'upstream' host for [redacted] This is known from their answering system, which indicates that eNom sells [redacted] privacy, and is publicly known from those hold messages.

eNom is therefore accountable for the actions of [redacted] in refusing to fix the problems outlined, as [redacted] must fix those to maintain accreditation with [redacted] ditto for eNom.

A separate case was filed with the Revdex.com regarding [redacted] separate role in this matter.

eNom employees have also in other areas shown callous disregard for the customer, and their refusal mentioned above to properly resolve the issues at hand shows what is really going on here.

They are well-known in antispam circles for not dealing properly, although they will deal with some spammers on a token basis. The fact that their [redacted] division does not see fit to place proper addressing info (whether it be a post office box or street address) for US Postal Service mail contacting of their contact info they use for placeholder for their clients (this is not about the clients anyway but proper addressing based on their own policies and practices in providing address invo),

Final Business Response /* (4000, 10, 2014/12/02) */

eNom does offer a [redacted] privacy service, however, our service is [redacted].com. Further details are available here: http://www.enom.com/privacy-protection/default.aspx

The referenced [redacted] service is offered by a third party. While the domain [redacted].com is registered with eNom, [redacted].com is not administered by eNom. As such any technical issues related to [redacted].com should be addressed with [redacted].com directly. http://www.[redacted].com/contact-us.asp

We apologize for any confusion, and we hope this information helps.

Regards,

eNom.com

Kirkland, WA 98033

Final Consumer Response /* (4200, 12, 2014/12/05) */

(The consumer indicated he/she DID NOT accept the response from the business.)

eNom indicated to me on the phone that [redacted] is co-owned by them, so the response does nothing to resolve the issue. Resubmit the case noting that employees of eNom told me that [redacted] is OWNED by eNom.

Learned this in the calls that led to the complaint in the first place since they were the point of first contact.

Review: We have tried for weeks to have our domain [redacted] transfered from Enom Inc. to [redacted] They keep giving me a run around with 800 numbers to what they call resellers. After calling these numbers they are sales pitches for companies selling insurance. After waiting for on aveaage of 30 minutes to speak to someone we opened a support ticket [redacted] domain transfer Ticket: XXXXXX-XXXXXX.

Below is our ticket infomation

Subject

[redacted] domain transfer

Discussion Thread

Response Via Email ([redacted] 07/24/2013 01:48 PM

Hello [redacted],

Per our conversation we have escalated this issue to our senior staff for further assistance.

We are going figure out, what is happening with your reseller.

If they are unresponsive we will continue to escalate the situation for further review and will inform your of our next options.

Please let us know if you have any other additional questions regarding this matter.

Best regards,

Technical Support

__________________________________

My Support Hours: 6:30am - 3:30pm, Sunday thru Thursday (Pacific Time)

Out of the office Friday and Saturday

If you need assistance outside of my posted hours, please call our 24 hour support line listed on our site and reference this ticket number. By doing so, any Agent can take over the issue and will be happy to continue working with you.

Response Via Email ([redacted] 07/21/2013 06:00 PM

Hello,

If you are unable to work with the resellers, then you will need to have the registrant create an account with us and submit their ID from their own account, and with their valid contact information,

We will then be able to move forward with other verification methods, so that we may help you get this resolved.

Regards,

Technical Support

__________________________________

My Support Hours: 3:00pm - 11:30pm, Sunday thru Thursday (Pacific Time)

Out of the office Saturday and Sunday

If you need assistance outside of my posted hours, please call our 24 hour support line listed on our site and reference this ticket number. By doing so, any Agent can take over the issue and will be happy to continue working with you.

Customer By Web Form ([redacted]) 07/19/2013 07:47 AM

Did you even bother to check that number XXX- XXX-XXXX you gave me. It answers with a sales pitch for something. It gives you another number after the pitch XXX-XXX-XXXX with another sales pitch.

... [redacted]

Response Via Email ([redacted] 07/18/2013 06:00 PM

Hello,

I am aware that the reseller is active, and I believe that the information you have may be out of date for them please try to contact your reseller at XXX-XXX-XXXX

They are available 9-5 EST. They will be able to assist you in the updates of your information,

If you have any further information please feel free to let me know, and I will be happy to assist the best I can.

Regards.

Technical Support

__________________________________

My Support Hours: 3:00pm - 11:30pm, Sunday thru Thursday (Pacific Time)

Out of the office Saturday and Sunday

If you need assistance outside of my posted hours, please call our 24 hour support line listed on our site and reference this ticket number. By doing so, any Agent can take over the issue and will be happy to continue working with you.

Auto-Response 07/18/2013 03:50 PM

The Answers below were automatically selected for you by SmartAssistant'. If no solutions are listed or the solutions are not helpful, select "Finish Submitting Ticket" to submit your issue to our support staff.

The following answers might help you immediately. (Answers open in a separate window.)

Answer Link: Unresponsive Reseller (Who is my Reseller?) - How can I manage my domain?

Answer Link: Transferring domain names that already have DNS hosting.

Answer Link: Recover Lost Login ID and/or Password

Customer By Web Form ([redacted]) 07/18/2013 03:50 PM

To whom it may concern.

We are trying to move the domain [redacted] to [redacted] In order to do so we need to update the Registrant information. Since the domain was created back in August of 2003 the information has changed concerning the WHO IS information. We have no way to access the account to update the WHO IS information. The domain was registered through a eNom. We contacted [redacted] in in Enom tech support as was told the domain was registered though a reseller. We made several attempts to contact the reseller by calling XXX-XXX-XXXX and email [redacted]@notificationcenter.us listed in the Registrant. To date, we have received no reply.

Below is the current registrant in the WHO IS for [redacted]

Registrant Contact:

[redacted] ()

Fax:

Bolingbrook, IL 60440

US

Administrative Contact:

Domain Manager ([redacted]@notificationcenter.us)

+1.XXXXXXXXXX

Fax:

New York, NY 10118

US

[redacted] has sinced moved from [redacted] in Bollingbrrok to [redacted] in Bollingbrook. Attached is a copy of [redacted] driver's license. [redacted] may be contacted on his cell phone at XXX-XXX-XXXX or email at [redacted]@comcast.net.

[redacted] is requesting that the WHO IS information be updated to same as our [redacted] domain listed below::

Registrant [redacted]

Registrant Name:[redacted]

Registrant [redacted]

Registrant StreetX:XXXX [redacted]

Registrant Street2:

Registrant Street3:

Registrant City:Hodgkins

Registrant State/Province:IL

Registrant Postal Code:60525

Registrant Country:US

Registrant Phone:+1.XXXXXXXXXX

Registrant Phone Ext.:

Registrant FAX:

Registrant FAX Ext.:

Registrant Email:[redacted]

The domain is due to expire on August 8, 2013. We need to have this matter address quickly in order to move the domain to [redacted].

I may be reached at XXX-XXX-XXXX or [redacted]@msn.com

Sincerely,

Ticket Reference #XXXXXX-XXXXXX

Product Level 1: Public Sites

Category Level 1: Domain Ownership Verification

Date Created: 07/18/2013 03:50 PM

Last Updated: 07/24/2013 01:48 PM

Status: Waiting on Internal*

Related Ticket:

Desired Settlement: We are reqesting the transfer of the domain [redacted] to[redacted].

Business

Response:

Business' Initial Response /* (1000, 5, 2013/07/31) */

Hello [redacted],

Thank you for contacting eNom regarding this matter. I will be happy to address the actions that have been taken to resolve this matter.

The domain, [redacted] was originally registered through one of our resellers. eNom makes it possible for individuals and organizations to buy and sell Internet domains and services. Our resellers rely on eNom to conduct or complement their business objectives.

As you were unable to receive support from the reseller the domain was registered through and managed by, eNom took the necessary steps to verify ownership of the domain and assist the registered domain holder.

On July 29, 2013, we transferred the domain into an account under your direct control; this was completed as sufficient documentation was received to verify ownership of the domain in a subsequent support ticket you had submitted on July 26, 2013 (Ticket reference number XXXXXX-XXXXXX). As the domain was in your control, you had the ability to retrieve the information necessary to complete a domain transfer. Our records indicate the domain was transferred away successfully and is now registered through [redacted] LLC. This can be verified by performing a WHOIS lookup with the .COM registry, VeriSign (http://www.verisigninc.com/whois). The updated date indicates July 29, 2013 which is likely when the domain transfer was completed.

As the domain has already been transferred away from eNom to [redacted] we assume this matter has been resolved.

If you have any questions or require assistance, please feel free to contact us. We offer support 24 hours a day, 7 days a week by phone at X-XXX-XXX-XXXX or online at http://www.enom.com/help.

Best regards,

Technical Support

__________________________________

My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time)

Out of the office Saturday and Sunday

The company does not address spam, phishing or malware complaints. They are knowing allowing the use of domains for illegal purposes. Avoid this company at all costs.

Review: Somehow, eNom.com became the domain regstrar for my two websites (I never signed up for enom.com). I have been trying to transfer this registration to [redacted] so that my websites will not go dead tonight when [redacted] goes down. I contaced eNom.com on 1/23/15 to transfer the registration and it still has not happened. Also, since they have changed the status of my registration to "pending transfer" they will not allow me to change the DNS settings to my new host site. eNom.com does not have a toll free phone number and the wait time to talk to tech support is over 30 minutes. When I finally do get to talk to tech support, they are rude, will not answer my questions, and refuse to transfer me to a supervisor or even give me the name of a supervisor. My websites will go dead tonight at midnight if eNom.com does not agree to resolve this.Desired Settlement: Release my two domain registrations to [redacted] so that I can carry on with my business.

Business

Response:

Initial Business Response /* (1000, 5, 2015/02/09) */

We apologize for the negative experience with Technical Support, and will make every effort to continue improving our customer support experience.

However, in reviewing the case, the standard transfer time of a domain name can take up to 5 days to complete. As the Domain name is in the status of "Pending Transfer", it means that the transfer is in progress right now, and will be completed in the standard transfer time.

During this time, the Registry prevents any changes to the domain name during the transfer period. The only way any changes can be made is to cancel the transfer altogether. However, this may cause more transfer problems, as it will create additional delays.

Initial Consumer Rebuttal /* (3000, 7, 2015/02/12) */

(The consumer indicated he/she DID NOT accept the response from the business.)

This is the same line I was fed every time I called your long distance # and waited on hold for 20 minutes to talk to a "technician" who refused to give me the name of, or transfer me to, his supervisor. Every other domain registry company I talked to said that the transfer could be done with one push of a button and the 5 day wait was hooey. Not to mention, you said "up to 5 days", but in both cases it took 6 days. I had an awful experience with eNom and at this point, it is too late to make it up.

Final Business Response /* (4000, 9, 2015/02/19) */

We show that the domain transfer has been completed as per the standard domain transfer procedure, and the domain transfer request was completed within the industry standard for domain transfers, which is 5 to 7 days.

If there is any other concerns that we can address, please

Final Consumer Response /* (4200, 11, 2015/02/23) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Interesting that the "industry standard" is now 5-7 days even though you yourself told me "no more than 5 days" and the rest of your industry told me it could be done within seconds...

Review: Sponsoring Registrar: ENOM, INC.

Sponsoring Registrar IANA ID: **

Registrar URL (registration services):whois.enom.com

The above listed company continues to send our business spam email on a daily basis from numerous alias domains registered to their company. I have numerous examples I can forward. This is unacceptable and unethical.Desired Settlement: I want us completely removed from every domain they use. The domains should be closed down, they are only the source of spam and I'm sure other unwanted links to viruses. I will not click on any of the links.

Business

Response:

Initial Business Response /* (1000, 5, 2014/09/18) */

We have researched this matter, and we have not been able to locate any eNom registered domains in your report. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at [redacted]@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue.

Regards,

eNom

Kirkland, WA XXXXX

Review: I have contacted enom.com several times concerning the endless amount of unsolicited spam I am recieveing, nothing is ever doneDesired Settlement: I have asked enom.com not to send me any spam messages from its registered domains, nothing is ever done,enomis notorious for allowing spammers to register scam websites. I dont want any emails from any of enoms registered websites, I did not ask for or request any information from any of these scam websites, this is the third time Ive had to take these drastic measures with this company

Business

Response:

Initial Business Response /* (1000, 11, 2014/08/01) */

We have received a number of spam complaints from Mr.[redacted], and we are investigating this matter further. Based on an initial review, these emails do not appear to originate from eNom, but do contain eNom registered domains. As such we are continuing to work with our reseller partners to have Mr. [redacted]'s address removed from any mailing lists. However, since the emails do not originate from eNom's network, we may not be able to prevent delivery of future emails. eNom does take abuse reports very seriously, and we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at [redacted]@enom.com or [redacted]@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

[redacted]

[redacted]

Kirkland, WA XXXXX

Initial Consumer Rebuttal /* (3000, 15, 2014/08/06) */

(The consumer indicated he/she DID NOT accept the response from the business.)

how about shutting down the offending websites? I have sent literally hundreds of spam reports using their spam reporting website, and I have sent several emails to their [redacted]@enom.com address and they will not respond, I get ignored just like they ignore my spam reports, a quick glance at their facebook page verifies they are useless when it comes to fighting spam. I understand they will lose money if they shut down websites so the spam will most likely never stop

Final Business Response /* (4000, 19, 2014/08/18) */

We have researched this matter further, and cooperation with our reseller partners, the following domains have been suspended: [redacted].com and [redacted].com.

eNom does take abuse reports very seriously, and we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at [redacted]@enom.com or [redacted]@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

Kirkland, WA XXXXX