Enterprise Leasing Company of KS, LLC

Our Branch Manager, [redacted] , has left Ms [redacted] a voice message on November 2nd and 3rd and has also sent her an email which is below As of today he has not heard back from Ms*** If she would like to discuss this matter further she may contact [redacted] at ###-###-#### or our Area Manager, [redacted] , at ###-###-#### If Ms [redacted] contacts us in the meantime we will update this file From: [redacted] , [redacted] Sent: Tuesday, November 03, 12:PM To: [redacted] Subject: Enterprise Rental Hi [redacted] ,My name is [redacted] and I am the Branch manager here at the [redacted] Enterprise in [redacted] **I am reaching out to you in regards to an issue encountered at our location, and I wanted to find out what we can do to help with any issuesFeel free to reach out to me in response to this email or if you prefer, call the branch at ###-###-#### or my cell phone at ###-###-####Thank you! [redacted] Enterprise Rent-A-Car Branch Manager [redacted] ###-###-#### phone ###-###-#### fax

Our Vice President, [redacted] ***, spoke with Mr [redacted] on April 7, and she agreed to waive half of the outstanding balance for the damages [redacted] and Mr [redacted] agreed he would pay us $33/per month for months for a total amount of $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I told your front desk employees where I parkedI came in to the office carrying my bags and sweaty from hoofing across Santa FeI told them where I parked and no one advised me to do anything differently Regards, Courtney S [redacted]

I spoke to the customer this morning She stated that she didn’t know everything she was paying for and had to keep car longer so she was surprised at the total cost She was just looking for some help on the cost of the rental I refunded the difference back from her size of car to a small car ($4/day) total of $ Complaint has been resolvedThanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Revdex.com thank you so much for your help! Could not have resolved this without your assistance Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I know they aren't going to do jack st for me Regards, Courtney S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the company working with me and adjusting my bill so the payment is lower [redacted] was very respectful on the phone and I am pleased at how easily and quickly this was resolved Regards, [redacted] ***

Our Risk Manager, [redacted] , spoke with Mrs [redacted] June We are waiving the damage claim and will update our system to show she no longer owes a balance of $ As to our knowledge Mrs [redacted] is completely satisfied with this outcome

Our Area Manager, Kyle W [redacted] , left a voicemail for MsS [redacted] on July We do not allow customer parking on any of our lotsMsS [redacted] parked her personal car at Waffle House across the street from our office during her rental We believe she may have parked her car in this same parking lot when she rented eight months ago To our knowledge she did not mention to our employees that she parked there nor did our employees suggest she park in that parking lotOur Branch Manager explained to her that we wouldn’t reimburse her for the tow fee We offer a pickup service and if the customer wants to park across the street it’s at their discretion MsS [redacted] may contact Kyle at [redacted] to discuss this matter further

Revdex.com:
I have reviewed the response made by Enterprise Rent A Car in reference to complaint ID ***, and find that this resolution is extremely satisfactory to me - with the exception I have noted below.Today (November 30, 2015), I received a telephone call from the Enterprise Damage Recovery Claim RepShe stated that Damage Recovery had received and deposited my check in the amount of $ She stated that Damage Recovery will process a refund in this amount and mail it to meShe stated that I should allow about two weeks for the check to reach me I will wait until I receive a refund check in the amount of $before I consider this complaint resolved.Please keep my file open until I receive my refund check and I notify your office via this Revdex.com websiteI expect this will occur within 2-weeks from today
Best Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My phone broke on Monday November Due to this I have not been able to receive the calls or voicemails from the company nor have I been able to call themI emailed *** about this issue this morning so he was aware why I had not been in contact with himI just got a new phone and I called around pm this afternoon I was told *** was out of the office at a conferenceSince I could not reach him, I sent *** another email telling him I would try to reach him next week when he was back in townI have done my best to respond to and reach out to the company despite the issue with my phoneNow that I have the number of the area manager I will try to reach that manager
Regards,
*** ***

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***

We
have closed the file and will not be pursuing the customer for the lossThe
customer did contact our Damage Recovery Team to identify the dispute and
after looked into the way in which this dispute was handled we are happy to
waive the charge as it is not representative of how we believe
we handle
customer damage disputesWe appreciate them reaching out to us, we do
have a solid dispute resolution process and apologize that on this occasion we
did not get the response to them in a timely mannerFor these reasons we are
happy to waive the cost of the claim

I spoke with *** today and agreed to refund the toll fee of I will also be sending her a coupon for 25% off of a future rental to make up for the poor experience getting the situation sorted outShe has my contact information if there is anything else she needs in the future

Sarah ***, our Customer Service Representative, left Ms*** a voicemail on November 16th letting her know we have processed the refund and emailed her a copy of the receipt. If Ms*** has any other concerns she may reach out to Sarah at ###-###-####. Thank you.

We sincerely apologize that MsS***’s vehicle was towedUnfortunately, we would not have known that her vehicle would have been towed even though she mentioned where she parked to our rental agent at the time of picking up the rental vehicle. We do not have an agreement with that parking lot owner nor do our employees know the policies of the parking lots surrounding our location. Because we do not allow customers to park in our rental location parking lots, we offer a free pick up and drop off service

The address of the renting location is: *** *** *** *** ***.The employee's name is ***.The vehicle was returned at ** *** ***.Regards,*** ***

This rental was out of California. Please forward this complaint to the California Revdex.com. Thank you

Our
Area Rental Manager, [redacted], spoke with Ms. [redacted] May 10.  Mr.
[redacted] let the customer know we would no longer pursue her for the deductible
but she would not be able to rent from Enterprise Rent-A-Car in the future
unless she wants to pay for the deductible.  As to...

our knowledge Ms.
[redacted] is completely satisfied with this outcome.