Enterprise Leasing Company of KS, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the company working with me and adjusting my bill so the payment is lower. [redacted] was very respectful on the phone and I am pleased at how easily and quickly this was resolved.
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com thank you so much for your help!  Could not have resolved this without your assistance.
Regards,
[redacted]

Our Area Manager, Kyle W[redacted], left a voicemail for Ms. S[redacted] on July 27.  We do not allow customer parking on any of our lots. Ms. S[redacted] parked her personal car at Waffle House across the street from our office during her rental.  We believe she may have parked her car in this...

same parking lot when she rented eight months ago.  To our knowledge she did not mention to our employees that she parked there nor did our employees suggest she park in that parking lot. Our Branch Manager explained to her that we wouldn’t reimburse her for the tow fee.  We offer a pickup service and if the customer wants to park across the street it’s at their discretion.  Ms. S[redacted] may contact Kyle at [redacted] to discuss this matter further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I know they aren't going to do jack st for me. 
Regards,
Courtney S[redacted]

I spoke to the customer this morning.  She stated that she didn’t know everything she was paying for and had to keep car longer so she was surprised at the total cost.  She was just looking for some help on the cost of the rental.  I refunded the difference back  from her size of car to a small car ($4/day) total of $116.  Complaint has been resolved. Thanks,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]Our Branch Manager, Matt P[redacted], has left a voicemail with Mr. D[redacted] explaining we have closed this file and will no longer be perusing him for damages.  We confirmed with our Damage Recovery department this morning that the file has been closed on their end.  If Mr. D[redacted]...

would like to discuss this matter any further please have him contact Matt at [redacted].  We apologize for any inconvenience this has caused.  Thank you.

Our Risk Manager, [redacted], spoke
with Mrs. [redacted] June 29.  We are
waiving the damage claim and will update our system to show she no longer owes
a balance of $930.  As to our knowledge
Mrs. [redacted] is completely satisfied with this outcome.

Our Vice President, [redacted], spoke with Mr. [redacted] on April 7, 2017 and she agreed to waive half of the outstanding balance for the damages. [redacted] and Mr. [redacted] agreed he would pay us $33/per month for 12 months for a total amount of $396.00.

Thank
you for forwarding this concern to us.  Our Group Rental Manager, [redacted], spoke with Mr. [redacted] on April 12 to address his concern.  We have refunded
Mr. [redacted]’s credit card in the amount of $60.68 for the Roadside Assistance fees
he incurred.  Per our Group Rental...

Manager, [redacted] is completely satisfied
with this outcome.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Scott D[redacted]

Our Branch Manager, [redacted], has left
Ms. [redacted] a voice message on November 2nd and 3rd and has also sent her an email which is below. 
As of today he has not heard back from Ms. [redacted].  If she would like to discuss this matter
further she may contact [redacted] at ###-###-#### or...

our Area Manager,
[redacted], at ###-###-####.  If Ms.
[redacted] contacts us in the meantime we will update this file.
From: [redacted], [redacted]
Sent: Tuesday, November 03, 2015 12:22 PM
To: [redacted]
Subject: Enterprise Rental
Hi [redacted],My name is [redacted]
and I am the Branch manager here at the [redacted] Enterprise in [redacted]. I am reaching out to you in regards to an issue encountered at our
location, and I wanted to find out what we can do to help with any issues. Feel
free to reach out to me in response to this email or if you prefer, call the
branch at ###-###-#### or my cell phone at ###-###-####. Thank you!
[redacted]
Enterprise Rent-A-Car
Branch Manager
[redacted]
[redacted]
###-###-#### phone
###-###-#### fax

Our Branch Manager, [redacted], has been in contact with Mr. [redacted].  The check he mailed to our DRU department...

has not been received.  Once our DRU department receives this payment they will refund him.  We are not sure how long this process may take but Mr. [redacted] can contact [redacted] at ###-###-#### or our Area Manager, [redacted], at ###-###-#### with any questions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I told your front desk employees where I parked. I came in to the office carrying my bags and sweaty from hoofing across Santa Fe. I told them where I parked and no one advised me to do anything differently.
Regards,
Courtney S[redacted]

Our Area Manager, [redacted], spoke
with Mr. [redacted] June 21.  We are waiving the
damage claim and will update our system to show he no longer owes a balance of
$156.18.  As to our knowledge Mr. [redacted]
is completely satisfied with this outcome.

Thank you for bringing this concern to our
attention.  Our Area Manager, [redacted], spoke with Mr. [redacted] on April
13, 2016.   We refunded Mr. [redacted] in the amount of $191.84, per his
request.  Apparently there was a miscommunication regarding...

additional
products purchased by Mr. [redacted] after setting up the reservation.  Per our
Area Manager, Mr. [redacted] was completely satisfied with this outcome of this
situation.