Enterprise Leasing Company of Philadelphia

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate your time and effort
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate your time and effort
Regards,
*** ***

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I received paymentPlease close opened case.Thank you *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer has been refunded

I was able to speak to a manager and was taken off the do not rent list as he realized that his staff was fabricating the whole story
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have reviewed the customer's contention, however we do disagree with that contentionAs a matter of customer service, we have elected to not pursue our customer for the damages. We consider this matter closed.

McAndress, Patrick IAttachments8:AM (hours ago)to me? Heather,? ? ? ? ? ? ? ? Could you please add the attached photos to our complaint file for *** (*** **)? ? That is what the customer is requesting.? Thank you,Patrick

We have reviewed *** ***'s claim in full detail including the pictures.? We feel this damage to our vehicle is minor in nature on the bumper and we have elected to not pursue for any damages.? We sincerely apologize for any inconvenience this has caused.?

Good Afternoon,Area Manager Jason K*** was in contact with *** today and was able to come to a resolutionPlease feel free to reach out with any additional concerns thank you?
Christen R***
Regional
Business Manager
###-###-#### office
###-###-#### fax
***@ehi.com
*** *** *** ***
Pennsauken, NJ, ***
enterpriseholdings.com

I spoke to the customer and apologized for the issues she was having.? The card should have been refunded right after the contract was void.? For some reason her card service did not void the authorization on the card and is taking her an extended period of time to get her funds
back.? She still has not received her funds.? I told her we do not have them anymore, in fact we do not even have access to her card information because the ticket was voided.? I also agreed to refund her for the $fees that she used on Uber.? She is happy with our decisions and understands now why it happened.? You can consider this issue resolved

Good afternoon!? At Enterprise Rent a Car we place great value on exceeding our customer's expectations.? We thank Mr*** for his feedback regarding his experience with our Elkins Park location.Upon receiving this complaint we contacted our Credit Card Department to investigate the
funds in question.? After finding out that they did not see any activity our Branch Manager called Mr***.? This is standard procedure so we can three way conference with our customer and their bank representative to discuss any questions about deposits, authorizations, refunds, etc.? Our Branch Manager offered to do this today when calling Mr***.? Based on their conversation, we were notified that the issuing bank? already released funds back to Mr***'s account prior to their conversation.At this point we consider this issue resolved since the funds have been returned from the temporary hold that was previously placed on them.? Again we thank Mr*** for his feedback and we welcome the opportunity to service any of his future transportation needs.Regards, Paul S*** Regional Controller

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Our Area Manager, Eddie L***, spoke with the customer.? He processed the $refund that was requested.? Thank you

Dear Revdex.com.? Thank you for your help.? Enterprise Auto Has dropped their claim against me.Sincerely,*** ***Complaint ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Our Area Manager, Chris N***, will be speaking to the client today to inform him that we will not be pursuing for the damage in question.? A refund will also be processed today