Enterprise Leasing Company

The Area Manager has been trying to contact the customer She has left several messages but hasn't been able to get in contact with the customer

I spoke with [redacted] and apologized for her experience when she attempted to have the damage waiver removed from the contractI told her that the refund for the day charge had been processedThanks for bringing this issue to my attention

The customer has been contacted and we let her know the refund was processed on 9/10/ We are emailing her a copy of the receipt

The Area Manager spoke with Ms [redacted] She was upset that she was not made aware of our rental qualifications when she made the reservation online at E.com He explained that she should have had the qualifications explained to her in advance and he apologized for that He is going to take care of a weekend small car rental this weekend for her The Area Manager went over the rental qualifications with her

The Area Manager spoke with her last week The Branch Manager had already refunded her rental and asked for another chance to WOW customer

My truck had to go in the repair shop for hail damage and my insurance covered a car rental from enterprisewhen requesting a car from enterprise I asked for a chevy Impala and they denied me stating there was none on the lotOnce I got to Enterprise there was an Impala in their parking lotI mentioned thats the car I wanted and we conducted the inspection of the car but during the inspection we were rushed because how busy Enterprise wasThe employee stated to me that the car was low on gas but we will compensate you for that and just return the car on EmptyWhen I started up the car, there was a check engine light on, and the gas was completely emptyThe closest gas station was a mile down from the road and I almost ran out of gas just trying to make it to the gas stationOnce I filled the gas up on the vehicle, the vehicle would not start for twenty minutes until somehow miraculously it started upAs an active duty Soldier and time sensitive work that needed to be complete a

This complaint has been resolved and we refunded the
amount we charged for the GPS. We have
verified that we do have the GPS in our possession

The Area Manager spoke with
the customer and apologized about the inconvenience that this caused. Ms
*** stated that the rep did explain that she needed a credit or debit card
when we called to confirmed She thought that meant she could use cash
since the debit card is
linked to her bank account. I offered customer
two free days for the trouble on her next rental

I spoke with *** *** and apologized for her experience when she attempted to have the damage waiver removed from the contractI told her that the refund for the day charge had been processedThanks for bringing this issue to my attention

The customer has been contacted and we let her know the refund was processed on 9/10/ We are emailing her a copy of the receipt.

The Area Manager spoke to customer and apologized for the miscommunication. He refunded the
gas purchase back to his debit card ($57.72)

The Area Manager spoke with the customer. There was somehow a mix up with car tags on
rentals causing his ticket to get flagged instead of the actual vehicle in
violation. He has been working with *** from the citations department
in Tulsa, who assured him she had taken care of
the mix up. She said his
credit card would not be charged and nothing would be posted to his driving
record. He was also given the branch managers phone number in case
anything else arose from this situation or if he needed any extra
assistance

The Area Manager spoke with Mr
*** and apologized. The customer will not be charged for the damages

The Area Manager left the customer a voice mail regarding this complaint He also refunded $back to the credit card

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The Regional Vice President spoke with the customer and we will not be pursuing the charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The Area Manager has tried calling and emailing the customer.? As of last week the customer has not returned the Area Manager's phone calls or email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

The customer has been contacted and we let her know the refund was processed on 9/10/16.  We are emailing her a copy of the receipt. 
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